Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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ID Number:SBH001303
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Order No:AOL5523964
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Model:Moselle
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Serial:5325H
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Size:30x12x2
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PER:SBH001470 08.06.15 SBH001431 18.05.15
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Status Colour:
Assessment Sheet Issued
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Supplier:Swift
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Park_Company:Brean Down Caravan Park
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Park_Code:BREA07
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Park_Contact:Will
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Park_Phone:01278 795706
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Park_Postcode:TA8 2RS
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Invoice Number:463266
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Satisfaction note signed:Yes
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Key_Account | false | |
| Park_Postcode | TA8 2RS | |
| Park_Email | ncolls@hotmail.co.uk | |
| Park_Phone | 01278 795706 | |
| Park_Code | BREA07 | |
| Park_City | Brean | |
| Park_Address | Brean Down Road |
| Attachment | screenshot-1.jpg [ 79672 ] |
| Attachment | IMG-20141209-00379.jpg [ 79721 ] | |
| Attachment | North Somerset-20141209-00380.jpg [ 79722 ] | |
| Attachment | North Somerset-20141209-00381.jpg [ 79723 ] |
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 16/Dec/14 | |
| Plot |
| Work Scheduled | 16/Dec/14 | 09/Jan/15 |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Attachment | Quote.pdf [ 81837 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Workflow | Quotes ver 2.1 [ 154519 ] | Quotes ver 2.5 [ 155978 ] |
| Description | william.lemon@O2.co.uk |
| Attachment | CCF21012015_00000.jpg [ 82179 ] | |
| Attachment | CCF21012015_00001.jpg [ 82180 ] |
| Attachment | Quote - 1483 Moselle.docx [ 82183 ] |
| Attachment | 21.1.15.jpg [ 82188 ] |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
| Attachment | 21.1.15.jpg [ 82204 ] |
| Attachment | 21.1.15.jpg [ 82205 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Maureen Hooper [ maureenh ] |
| Attachment | 4.2.15.jpg [ 83148 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Attachment | 5.2.15.jpg [ 83340 ] |
| Attachment | 6.2.15.jpg [ 83366 ] |
| ID Number | SBH001303 |
| Attachment | 6.2.15.jpg [ 83386 ] |
| Assignee | Maureen Hooper [ maureenh ] | Lorraine Pryor [ lorraine ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-2.jpg [ 83609 ] |
| Attachment | screenshot-3.jpg [ 83616 ] |
| Attachment | screenshot-4.jpg [ 83617 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Parts Expected | 13/Mar/15 | |
| Supplier | Swift [ 10353 ] | |
| Work Scheduled | 09/Jan/15 |
| Attachment | 09.03.15 Swift d-note.jpg [ 84786 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 06/Mar/15 11:22 AM |
| Attachment | 09.03.15.jpg [ 84787 ] |
| Attachment | screenshot-5.jpg [ 84788 ] |
| Attachment | 18.03.15 swift part.jpg [ 85376 ] |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Apr/15 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
made changes -
| Park_Contact |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | false | No |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
| Attachment | 07.05.15 quot -1483 photo of fridge.jpg [ 90035 ] |
| Attachment | 07.05.15 Scratch to the fridge.jpg [ 90036 ] |
| Attachment | 07.05.15 email from park.jpg [ 90037 ] |
| PER | SBH001431 18.05.15 |
| Attachment | 18.05.15 reply from park re fridge.jpg [ 91212 ] |
| Attachment | 20.05.15 Repsonse to PER.jpg [ 91327 ] |
| Attachment | screenshot-6.jpg [ 91619 ] |
| Summary | Interior damage from previous boiler leak | Interior damage from previous boiler leak- owners say that our engineer have damaged the fridge door |
| Attachment | 26.05.15 Work sheet.jpg [ 91927 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | 463266 |
| Attachment | 04.06.15 sage invoice .jpg [ 92973 ] |
| Attachment | screenshot-7.jpg [ 92982 ] |
| Attachment | 04.06.15 letter to the park.jpg [ 92988 ] |
| Attachment | 04.06.15 quote-1483.pdf [ 92995 ] |
| PER | SBH001431 18.05.15 | SBH001470 08.06.15 SBH001431 18.05.15 |
| Attachment | 08.06.15 per into swift.jpg [ 93400 ] |
| Attachment | 10.06.15 Swift Part enq.jpg [ 93683 ] |
| Attachment | 11.06.15 per part no for a fridge- freezer .jpg [ 93881 ] |
| Attachment | 22.06.15.jpg [ 94813 ] |
| Attachment | 22.06.15 Swift.jpg [ 94814 ] |
| Attachment | 29.06.15 Ao .jpg [ 95572 ] |
| Attachment | Ao order.jpg [ 95573 ] |
| Order No | AOL5523964 |
| Attachment | ao.jpg [ 95574 ] |
| Attachment | 01.07.15 worksheet.jpg [ 95818 ] |
| Attachment | 02.07.15 AOL5523964 - Your Order Invoice.msg [ 95917 ] |
| Attachment | 16.07.15 quot-1483 completed worksheet .pdf [ 97638 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Ellie W [ temp ] |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | No |
| Attachment | Satisfaction note Quot-1483.jpg [ 98684 ] |
| Attachment | Customer Satisfaction Note - QUOT-1483.pdf [ 98852 ] |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | Yes [ 11651 ] | |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | No |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Quotes ver 2.5 [ 155978 ] | Quotes ver 3 [ 171188 ] |
| Workflow | Quotes ver 3 [ 171188 ] | Quotes ver 3.1 [ 172883 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Ellie W [ temp ] | Charleen Sibley [ charleen sibley ] |