Details
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Type:
Chargeable (6 weeks)
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Status: Assessment Sheet Issued
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Priority:
Agreed Date
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Resolution: Unresolved
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Labels:None
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ID Number:Thstles NSCN65059826
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Order No:AS9213/5041
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Plot:34A
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Model:Moselle
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Serial:9654h
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Status Colour:
Assessment Sheet Issued
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Stock_Number:26871
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Park_Company:Sun Valley Caravan Park (Weston)
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Park_Code:sunv03
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Park_Phone:01278 782161
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Park_Postcode:BS22 9XB
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Invoice Number:463599 / 463600 / 463601
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Satisfaction note signed:Yes
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Dougie has been out to have a look, he has put mastic around the window
Lesley Pattison
07813 459902
Lesley Pattison
07813 459902
Issue Links
- Same Van
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SWIFT-7579
Full length bedroom window letting in water, carpet & underlay wet
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | 16.1.15.jpg [ 81916 ] |
| Park_Key_Account | false | |
| Park_Postcode | BS22 9XB | |
| Park_Phone | 01278 782161 | |
| Park_Code | sunv03 | |
| Park_City | Weston Super Mare |
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Link |
This issue Same Van |
| Description | Dougie has been out to have a look, he has put mastic around the window |
Dougie has been out to have a look, he has put mastic around the window
Lesley Pattison 07813 459902 |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
Hide
Maureen Hooper (Inactive)
added a comment -
Permalink
Engineer will visit on Wed 21.1.15 to assess this issue
Show
Maureen Hooper (Inactive)
added a comment - Engineer will visit on Wed 21.1.15 to assess this issue
| Workflow | Quotes ver 2.1 [ 155723 ] | Quotes ver 2.5 [ 156002 ] |
paperwork passed back to Claire
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed back to Claire
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
Keith has not stated how long this will take or how many engineers, paperwork left in Keith's tray
Show
Claire Folland
added a comment - Keith has not stated how long this will take or how many engineers, paperwork left in Keith's tray
The issue has just been emailed to: *claire@surfbay.co.uk*, \\
with subject: *(QUOT-1508) Main bedroom window dropped, carpet, underlay and bed wet * \\
\\
and content:\\
----
Claire,
when you get chance can you called Mrs Patterson on her mobile no, she wants to know what the engineer report states/ what the issue is.
with subject: *(QUOT-1508) Main bedroom window dropped, carpet, underlay and bed wet * \\
\\
and content:\\
----
Claire,
when you get chance can you called Mrs Patterson on her mobile no, she wants to know what the engineer report states/ what the issue is.
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * claire@surfbay.co.uk *, \\
with subject: *( QUOT-1508 ) Main bedroom window dropped, carpet, underlay and bed wet * \\
\\
and content:\\
----
Claire,
when you get chance can you called Mrs Patterson on her mobile no, she wants to know what the engineer report states/ what the issue is.
spoke to Mrs Paterson, she wanted to advise her window is still leaking, she does not really want anyone to go into her van as she is afraid we may leave the door open
Show
Claire Folland
added a comment - spoke to Mrs Paterson, she wanted to advise her window is still leaking, she does not really want anyone to go into her van as she is afraid we may leave the door open
| Attachment | CCF02022015_00001.jpg [ 82929 ] | |
| Attachment | CCF02022015_00000.jpg [ 82930 ] |
Mrs Patterson has phone from Spain , a bit upset that she hasn't heard anything more from us since her last phone call. She is going to ring back for an update in an hour.
I have spoken to Claire, she advised that Keith had not provided enough information on the assessment form. She has now got the information that she required but had not had time to prepare the quote.
Prices required for the wallboards and the carpet
The wallboards are the Westminster boards which Swift still have in stock £29.87 + VAT
Carpet £67.55 not sure whether this is per metre
Underlay £75.62
I have spoken to Claire, she advised that Keith had not provided enough information on the assessment form. She has now got the information that she required but had not had time to prepare the quote.
Prices required for the wallboards and the carpet
The wallboards are the Westminster boards which Swift still have in stock £29.87 + VAT
Carpet £67.55 not sure whether this is per metre
Underlay £75.62
Show
Adrienne Barwell (Inactive)
added a comment - - edited Mrs Patterson has phone from Spain , a bit upset that she hasn't heard anything more from us since her last phone call. She is going to ring back for an update in an hour.
I have spoken to Claire, she advised that Keith had not provided enough information on the assessment form. She has now got the information that she required but had not had time to prepare the quote.
Prices required for the wallboards and the carpet
The wallboards are the Westminster boards which Swift still have in stock £29.87 + VAT
Carpet £67.55 not sure whether this is per metre
Underlay £75.62
| Attachment | screenshot-1.jpg [ 83684 ] |
| Attachment | screenshot-2.jpg [ 83685 ] |
| Attachment | screenshot-3.jpg [ 83686 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
Quotation supplied by E-mail and hard copy has been posted to the the clients daughter as requested
Show
Adrienne Barwell (Inactive)
added a comment - Quotation supplied by E-mail and hard copy has been posted to the the clients daughter as requested
Lesley Patterson called wanting to know if the quotation has been sent, advised it was emailed about 30 mins ago, she would like a hard copy put in the post
Show
Claire Folland
added a comment - Lesley Patterson called wanting to know if the quotation has been sent, advised it was emailed about 30 mins ago, she would like a hard copy put in the post
have not heard back from insurance company yet
Show
Claire Folland
added a comment - have not heard back from insurance company yet
The issue has just been emailed to: *claire@surfbay.co.uk*, \\
with subject: *(QUOT-1508) Main bedroom window dropped, carpet, underlay and bed wet * \\
\\
and content:\\
----
Claire,
Mrs Paterson called to say that the insurance have given her the go ahead for this claim, she will rtn the quote slip and excess for you.
She has also asked if the carpet can be the lighter ones that is the brochure of the current Moselle.
Can you drop her an email on : lesleyapaterson@btinternet.com
to let her know if its possible as she would like to have the light carpet.
thanks
Lorraine
with subject: *(QUOT-1508) Main bedroom window dropped, carpet, underlay and bed wet * \\
\\
and content:\\
----
Claire,
Mrs Paterson called to say that the insurance have given her the go ahead for this claim, she will rtn the quote slip and excess for you.
She has also asked if the carpet can be the lighter ones that is the brochure of the current Moselle.
Can you drop her an email on : lesleyapaterson@btinternet.com
to let her know if its possible as she would like to have the light carpet.
thanks
Lorraine
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * claire@surfbay.co.uk *, \\
with subject: *( QUOT-1508 ) Main bedroom window dropped, carpet, underlay and bed wet * \\
\\
and content:\\
----
Claire,
Mrs Paterson called to say that the insurance have given her the go ahead for this claim, she will rtn the quote slip and excess for you.
She has also asked if the carpet can be the lighter ones that is the brochure of the current Moselle.
Can you drop her an email on : lesleyapaterson@btinternet.com
to let her know if its possible as she would like to have the light carpet.
thanks
Lorraine
| Order No | AS9213/5041 |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Ordered parts from swift, left a message on Mrs Patterson's phone to advise parts are on order
Show
Claire Folland
added a comment - Ordered parts from swift, left a message on Mrs Patterson's phone to advise parts are on order
authority received from Thistle
£50.00 excess applies
£50.00 excess applies
Show
Adrienne Barwell (Inactive)
added a comment - - edited authority received from Thistle
£50.00 excess applies
| ID Number | Thstles NSCN65059826 |
| Attachment | CCF01042015_00000.jpg [ 86952 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
received replacement underlay and wallboard, called Mrs Patterson to advise
Show
Claire Folland
added a comment - received replacement underlay and wallboard, called Mrs Patterson to advise
I have today received Part no 9831224 in on d/n 92486, I can issue a work etc as there is not part no on Jira.
I have advise Claire that this part is in and I will label up and put on the right shelf
I have advise Claire that this part is in and I will label up and put on the right shelf
Show
Lorraine Pryor (Inactive)
added a comment - I have today received Part no 9831224 in on d/n 92486, I can issue a work etc as there is not part no on Jira.
I have advise Claire that this part is in and I will label up and put on the right shelf
| Attachment | 23.04.15 Swift dn 92486 run 20.04.15.pdf [ 88603 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 24/Apr/15 2:03 PM |
Spoke to Lesley, she is happy with the carpet we have in stock, she did not really want a plain carpet, she can only do next Mon or Thursday, will speak to Ade and will call her back.
Show
Claire Folland
added a comment - Spoke to Lesley, she is happy with the carpet we have in stock, she did not really want a plain carpet, she can only do next Mon or Thursday, will speak to Ade and will call her back.
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 30/Apr/15 | |
| Plot |
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
this was scheduled in for wc 27.4.15
Show
Claire Folland
added a comment - this was scheduled in for wc 27.4.15
spoke to Lesley, she is happy with the repairs carried out
Show
Claire Folland
added a comment - spoke to Lesley, she is happy with the repairs carried out
need to invoice insurance company as work is now complete
Show
Claire Folland
added a comment - need to invoice insurance company as work is now complete
need to speak to Ade as not sure how to invoice insurance company
Show
Claire Folland
added a comment - need to speak to Ade as not sure how to invoice insurance company
need to invoice this
Show
Claire Folland
added a comment - need to invoice this
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
Claire will pass me paperwork to invoice this
Show
Ellie W (Inactive)
added a comment - Claire will pass me paperwork to invoice this
Received Swift Invoice:
Underlay - £49.15 + VAT
Wallboard - £19.42 + VAT
Side Panel Double Bed - £26.00 + VAT
Underlay - £49.15 + VAT
Wallboard - £19.42 + VAT
Side Panel Double Bed - £26.00 + VAT
Show
Ellie W (Inactive)
added a comment - Received Swift Invoice:
Underlay - £49.15 + VAT
Wallboard - £19.42 + VAT
Side Panel Double Bed - £26.00 + VAT
Invoiced the Insurance Company
Invoiced Customer for excess
Credited insurance Company for excess
Invoice Numbers:
463599
463600
463601
Issued satisfaction note
Invoiced Customer for excess
Credited insurance Company for excess
Invoice Numbers:
463599
463600
463601
Issued satisfaction note
Show
Ellie W (Inactive)
added a comment - Invoiced the Insurance Company
Invoiced Customer for excess
Credited insurance Company for excess
Invoice Numbers:
463599
463600
463601
Issued satisfaction note
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | 463599 / 463600 / 463601 |
Ellie has invoiced this and issued satisfaction note
Show
Claire Folland
added a comment - Ellie has invoiced this and issued satisfaction note
waiting for satisfaction note
Show
Claire Folland
added a comment - waiting for satisfaction note
will speak to Ellie to see if she has had a satisfaction note back
Show
Claire Folland
added a comment - will speak to Ellie to see if she has had a satisfaction note back
checked Ellie's file, this has not been paid yet
Show
Claire Folland
added a comment - checked Ellie's file, this has not been paid yet
| Workflow | Quotes ver 2.5 [ 156002 ] | Quotes ver 3 [ 171308 ] |
| Workflow | Quotes ver 3 [ 171308 ] | Quotes ver 3.1 [ 173049 ] |
no satisfaction note sent back yet
Show
Claire Folland
added a comment - no satisfaction note sent back yet
will check with Ellie to see if this has been paid
Show
Claire Folland
added a comment - will check with Ellie to see if this has been paid
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
No satisfaction note has been sent back for this - Will send one to the customer again for this to be signed
Show
Ellie W (Inactive)
added a comment - No satisfaction note has been sent back for this - Will send one to the customer again for this to be signed
This is showing as paid on the Thistle Account - Closed Claim
Show
Ellie W (Inactive)
added a comment - This is showing as paid on the Thistle Account - Closed Claim
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | Yes [ 11651 ] | |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 33s | 1 | Claire Folland | 16/Jan/15 1:14 PM | |||||
|
3h 23m | 1 | Maureen Hooper (Inactive) | 16/Jan/15 4:38 PM | |||||
|
5d 17h 59m | 1 | Adrienne Barwell (Inactive) | 22/Jan/15 10:38 AM | |||||
|
21d 5h 17m | 1 | Adrienne Barwell (Inactive) | 12/Feb/15 3:56 PM | |||||
|
41d 22h 2m | 1 | Claire Folland | 26/Mar/15 1:58 PM | |||||
|
4s | 1 | Claire Folland | 26/Mar/15 1:58 PM | |||||
|
28d 23h 5m | 1 | Claire Folland | 24/Apr/15 2:03 PM | |||||
|
4d 20h 8m | 1 | Claire Folland | 29/Apr/15 10:12 AM | |||||
|
35d 52m | 1 | Claire Folland | 03/Jun/15 11:04 AM | |||||
|
40d 4h 58m | 1 | temp | 13/Jul/15 4:03 PM | |||||
|
218d 22h 15m | 1 | temp | 17/Feb/16 1:19 PM | |||||
|
6s | 1 | temp | 17/Feb/16 1:19 PM | |||||
|
2s | 1 | temp | 17/Feb/16 1:19 PM | |||||
|
3552d 14h 46m | 1 | 09/Nov/25 4:06 AM | ||||||
|
17s | 1 | 09/Nov/25 4:06 AM |
