Details
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Type:
Exterior Panels (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Plot:unknown
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Model:oakley
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Serial:1730017
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Size:36x12x2
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Status Colour:
Assessment Sheet Issued
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Stock_Number:29310
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Park_Company:Trewiston Farm Caravan Park
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Park_Code:TREW04
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Park_Phone:01208863205
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Park_Postcode:PL27 6PX
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Invoice Number:..
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
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Quote outcome:None
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.jpg [ 83501 ] |
| Park_Key_Account | false | |
| Park_Postcode | PL27 6PX | |
| Park_Phone | 1208863205 | |
| Park_Code | TREW04 | |
| Park_City | Wadebridge | |
| Park_Address | St Minver |
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Adrienne Barwell (Inactive)
added a comment -
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Matt has e-mailed me asking for an update? Only received this e-mail at 5.00pm yesterday.
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Adrienne Barwell (Inactive)
added a comment - Matt has e-mailed me asking for an update? Only received this e-mail at 5.00pm yesterday.
| Attachment | screenshot-2.jpg [ 83502 ] |
| Attachment | screenshot-3.jpg [ 83503 ] |
I have explained to Matt the process I have to go through with this.
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Adrienne Barwell (Inactive)
added a comment - I have explained to Matt the process I have to go through with this.
Awaiting delivery ticket from Mayflower and for them to confirm if they are repairing the unit or Surf Bay
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Adrienne Barwell (Inactive)
added a comment - Awaiting delivery ticket from Mayflower and for them to confirm if they are repairing the unit or Surf Bay
| Attachment | screenshot-4.jpg [ 83504 ] |
| Attachment | screenshot-5.jpg [ 83505 ] |
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Attachment | screenshot-6.jpg [ 83506 ] |
assessment form issued
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Adrienne Barwell (Inactive)
added a comment - assessment form issued
| Attachment | screenshot-7.jpg [ 83533 ] |
Mayflower advise that this unit was damaged at Bridport
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Adrienne Barwell (Inactive)
added a comment - Mayflower advise that this unit was damaged at Bridport
I have spoken to Linda who thinks that they did the damage with the triangle when they loaded the van but cannot prove it.
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Linda who thinks that they did the damage with the triangle when they loaded the van but cannot prove it.
| Attachment | screenshot-8.jpg [ 83535 ] |
I have updated Matt and Teresa. I will let John Mabley know that we will be calling in tomorrow
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Adrienne Barwell (Inactive)
added a comment - I have updated Matt and Teresa. I will let John Mabley know that we will be calling in tomorrow
I have left a message on their answerphone to advise that we will call in tomorrow to inspect the unit
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Adrienne Barwell (Inactive)
added a comment - I have left a message on their answerphone to advise that we will call in tomorrow to inspect the unit
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 12/Feb/15 | |
| Plot |
| Attachment | screenshot-9.jpg [ 83768 ] |
Engineer assessment sheet received and attached
| Attachment | quot-1530.pdf [ 83845 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Email |
made changes -
| Park_Contact | John Mabley |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Prices requested from ECS
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Adrienne Barwell (Inactive)
added a comment - Prices requested from ECS
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Email |
I cannot see that we have received the prices from ECS I will give them another chase
Show
Adrienne Barwell (Inactive)
added a comment - I cannot see that we have received the prices from ECS I will give them another chase
no quote received from ECS
Show
Adrienne Barwell (Inactive)
added a comment - no quote received from ECS
| Attachment | screenshot-10.jpg [ 91651 ] |
We have requested another quote from ECS and await his response
Show
Adrienne Barwell (Inactive)
added a comment - We have requested another quote from ECS and await his response
| Attachment | screenshot-11.jpg [ 91652 ] |
quote received
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Adrienne Barwell (Inactive)
added a comment - quote received
| Attachment | CCF26052015_00001.jpg [ 91976 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
quote posted to the site
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Adrienne Barwell (Inactive)
added a comment - quote posted to the site
| Attachment | QUOT-1530.docx [ 91979 ] |
John Mabley has phoned this was transport damage and should have been covered by the Mayflower. We will re-send the quote to them.
Show
Adrienne Barwell (Inactive)
added a comment - John Mabley has phoned this was transport damage and should have been covered by the Mayflower. We will re-send the quote to them.
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Attachment | screenshot-12.jpg [ 92317 ] |
panel ordered
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Adrienne Barwell (Inactive)
added a comment - panel ordered
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Summary | Panel damage rear right panel | Panel damage rear right panel(charge to the stock number) |
Advised park part on order.
Show
Karen Watson (Inactive)
added a comment - Advised park part on order.
| Attachment | Email to park.jpg [ 93156 ] |
John Mabley called chasing us to complete job. Advised him that panel is on order and expecting delivery this week but will chase. If comes in we hope to be able to get engineer there next week.
Email sent to ESC asking when we can expect delivery?
Email sent to ESC asking when we can expect delivery?
Show
Karen Watson (Inactive)
added a comment - - edited John Mabley called chasing us to complete job. Advised him that panel is on order and expecting delivery this week but will chase. If comes in we hope to be able to get engineer there next week.
Email sent to ESC asking when we can expect delivery?
| Attachment | Email to ECS.jpg [ 93686 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 10/Jun/15 2:35 PM |
recieved replacement panel, issued worksheet for us to attend
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Claire Folland
added a comment - recieved replacement panel, issued worksheet for us to attend
The owner has called to chase these issue up today, looking at the notes Karen has already spoken to John at the park to update him, I have advise the owner that work sheets have been issued and we are waiting for a schedule date, he said that the Main bedroom has been done, so I will close this off on Jira.
Show
Lorraine Pryor (Inactive)
added a comment - The owner has called to chase these issue up today, looking at the notes Karen has already spoken to John at the park to update him, I have advise the owner that work sheets have been issued and we are waiting for a schedule date, he said that the Main bedroom has been done, so I will close this off on Jira.
The owner has now asked form Compensation instead but I have advise him that the panel is in and our engineer will fit the panel.
I have looked and the a worksheet has been issued, so I will move it on.
I have looked and the a worksheet has been issued, so I will move it on.
Show
Lorraine Pryor (Inactive)
added a comment - - edited The owner has now asked form Compensation instead but I have advise him that the panel is in and our engineer will fit the panel.
I have looked and the a worksheet has been issued, so I will move it on.
work scheduled w/c 22.6.15
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Adrienne Barwell (Inactive)
added a comment - work scheduled w/c 22.6.15
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 12/Feb/15 | 22/Jun/15 |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
Steve has advised that this is complete
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Adrienne Barwell (Inactive)
added a comment - Steve has advised that this is complete
The cost of this work needs to be charged to the stock number
Show
Adrienne Barwell (Inactive)
added a comment - The cost of this work needs to be charged to the stock number
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | .. |
Invoice received for the panel
£246.50 + VAT
£246.50 + VAT
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Adrienne Barwell (Inactive)
added a comment - Invoice received for the panel
£246.50 + VAT
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Quotes ver 2.5 [ 157968 ] | Quotes ver 3 [ 170920 ] |
| Workflow | Quotes ver 3 [ 170920 ] | Quotes ver 3.1 [ 172652 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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10m 54s | 1 | Adrienne Barwell (Inactive) | 10/Feb/15 4:37 PM | |||||
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18h 34m | 1 | Adrienne Barwell (Inactive) | 11/Feb/15 11:11 AM | |||||
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6d 5h 32m | 1 | temp | 17/Feb/15 4:43 PM | |||||
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97d 23h 47m | 1 | Adrienne Barwell (Inactive) | 26/May/15 5:31 PM | |||||
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1d 22h 38m | 1 | Adrienne Barwell (Inactive) | 28/May/15 4:10 PM | |||||
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12m 12s | 1 | Adrienne Barwell (Inactive) | 28/May/15 4:22 PM | |||||
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12d 22h 12m | 1 | Claire Folland | 10/Jun/15 2:35 PM | |||||
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8d 23h 40m | 1 | Adrienne Barwell (Inactive) | 19/Jun/15 2:16 PM | |||||
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5d 2h 35m | 1 | Adrienne Barwell (Inactive) | 24/Jun/15 4:51 PM | |||||
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8d 20h 4m | 1 | Adrienne Barwell (Inactive) | 03/Jul/15 12:56 PM | |||||
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2h 28m | 1 | Adrienne Barwell (Inactive) | 03/Jul/15 3:24 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 03/Jul/15 3:24 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 03/Jul/15 3:24 PM | |||||
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3783d 15h 1m | 1 | 11/Nov/25 5:26 AM | ||||||
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31s | 1 | 11/Nov/25 5:27 AM |
