Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Order No:AS9439/5041
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Plot:114
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Model:Moselle
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Serial:008868h
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Size:35x12
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Part Number:9821681
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Status Colour:
Assessment Sheet Issued
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Supplier:Swift
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Stock_Number:27602
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Sage_Invoice:463329
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Park_Company:Old Coastguard Caravan Park
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Park_Code:OLDC01
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Park_Phone:01308 897223
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Park_Postcode:DT6 4RL
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Invoice Number:..
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Please let Lee know when we can visit as his customer is obviously concerned about water ingress and security.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | Request for engineer visit 30.03.15.jpg [ 86748 ] |
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Karen Watson (Inactive)
added a comment - - edited
Permalink
Lee reported that customer Mr Bond is unable to close window properly on seaward side of caravan. Customer concerned about security and water ingress and therefore requesting urgent engineer visit.
Show
Karen Watson (Inactive)
added a comment - - edited Lee reported that customer Mr Bond is unable to close window properly on seaward side of caravan. Customer concerned about security and water ingress and therefore requesting urgent engineer visit.
| Park_Company | Not defined | Old Coastguard Caravan Park |
| Park_Key_Account | true | |
| Park_Postcode | DT6 4RL | |
| Park_Phone | 01308 897223 | |
| Park_Code | OLDC01 | |
| Park_Address2 | Burton Bradstock | |
| Park_City | Nr Bridport |
| Park_Contact |
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Email |
Assessment worksheet issued and passed to Ade for scheduling.
Show
Karen Watson (Inactive)
added a comment - Assessment worksheet issued and passed to Ade for scheduling.
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
Awaiting on Ade to schedule engineer.
Show
Karen Watson (Inactive)
added a comment - Awaiting on Ade to schedule engineer.
Steve attending tomorrow. Karen will check with Steve that he has this worksheet
Show
Adrienne Barwell (Inactive)
added a comment - Steve attending tomorrow. Karen will check with Steve that he has this worksheet
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 21/Apr/15 | |
| Plot |
photo received from Steve, I have passed this to Karen
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Adrienne Barwell (Inactive)
added a comment - photo received from Steve, I have passed this to Karen
| Attachment | 1590 window.jpg [ 88891 ] |
Photo received - looks like it is the master bedroom window, but query to Steve just to be sure.
Show
Karen Watson (Inactive)
added a comment - Photo received - looks like it is the master bedroom window, but query to Steve just to be sure.
Steve confirmed master bedroom window. He explained if we can source one LH bottom arm from Swift then he can do the job on his own. If replacement from Arleigh then both top and bottom arms will need to be replaced requiring two men. As cannot locate part on Swift, sent Parts enquiry to them for part no. and cost.
Show
Karen Watson (Inactive)
added a comment - Steve confirmed master bedroom window. He explained if we can source one LH bottom arm from Swift then he can do the job on his own. If replacement from Arleigh then both top and bottom arms will need to be replaced requiring two men. As cannot locate part on Swift, sent Parts enquiry to them for part no. and cost.
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | true | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | Yes |
| Attachment | Response to part enquiry.jpg [ 90254 ] |
Swift querying which window. Responded to Swift confirming it's the master bedroom window.
On receipt of part number, need to quote customer for part and fitting.
On receipt of part number, need to quote customer for part and fitting.
Show
Karen Watson (Inactive)
added a comment - - edited Swift querying which window. Responded to Swift confirming it's the master bedroom window.
On receipt of part number, need to quote customer for part and fitting.
Part number received window hinge is 9832018, cost from Swift £12.17 each.
Show
Karen Watson (Inactive)
added a comment - - edited Part number received window hinge is 9832018, cost from Swift £12.17 each.
Price for part from Swift receive
Show
Karen Watson (Inactive)
added a comment - Price for part from Swift receive
Emailed quote to Lee at Old Coast Guard apologising for the length of time it has taken to provide quote and explained that I had overlooked it while finding my feet.
Show
Karen Watson (Inactive)
added a comment - Emailed quote to Lee at Old Coast Guard apologising for the length of time it has taken to provide quote and explained that I had overlooked it while finding my feet.
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | QUOT-1590.pdf [ 91433 ] |
| Attachment | Completed worksheet.pdf [ 91434 ] |
Swift have ordered the part (due to be delivered w/c 25.05.15) but NOT received confirmation from park that the customer wishes for us to go ahead as yet
Show
Karen Watson (Inactive)
added a comment - - edited Swift have ordered the part (due to be delivered w/c 25.05.15) but NOT received confirmation from park that the customer wishes for us to go ahead as yet
Mr Mike Bond the owner of this van called. He has received quote for window arm but also asked if possible to send him a new quote with an additional job to replace a corroded exterior door handle as well. Advised him I will get price and send new quote to him. His email address is:- mike.bond7@btinternet.com
Show
Karen Watson (Inactive)
added a comment - Mr Mike Bond the owner of this van called. He has received quote for window arm but also asked if possible to send him a new quote with an additional job to replace a corroded exterior door handle as well. Advised him I will get price and send new quote to him. His email address is:- mike.bond7@btinternet.com
| Attachment | Part enquiry to swift.jpg [ 92181 ] |
Part number enquiry sent to Swift for door handle.
Show
Karen Watson (Inactive)
added a comment - - edited Part number enquiry sent to Swift for door handle.
| Serial | 08868h | 008868h |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
WINDOW ARM RECEIVED (on Dorset rack) but still need to send new quote to Mr Bond.
Show
Karen Watson (Inactive)
added a comment - - edited WINDOW ARM RECEIVED (on Dorset rack) but still need to send new quote to Mr Bond.
Called Rea as she has not provided part number in her parts enquiry response so I am still unsure as to which is the correct number.
Part number for door handle is 9821681.
Revised quote totalling £218.01 (inc. VAT) for supply and fitting of exterior door handle and window arm emailed to Mr Bond.
Part number for door handle is 9821681.
Revised quote totalling £218.01 (inc. VAT) for supply and fitting of exterior door handle and window arm emailed to Mr Bond.
Show
Karen Watson (Inactive)
added a comment - Called Rea as she has not provided part number in her parts enquiry response so I am still unsure as to which is the correct number.
Part number for door handle is 9821681.
Revised quote totalling £218.01 (inc. VAT) for supply and fitting of exterior door handle and window arm emailed to Mr Bond.
| Attachment | QUOT-1590 Revised.docx [ 93052 ] |
| Attachment | Email to Mr Bond.jpg [ 93053 ] |
part no 9832018 have come in will advise Karen on the delivery note so she can action parts
Show
Lorraine Pryor (Inactive)
added a comment - part no 9832018 have come in will advise Karen on the delivery note so she can action parts
Mr Bond called and advised he would like to accept quote. Card details taken. Advised will take card payment as acceptance, we'll get his handle ordered and on receipt of part we'll arrange with Lee at the park to come and do the work.
Show
Karen Watson (Inactive)
added a comment - Mr Bond called and advised he would like to accept quote. Card details taken. Advised will take card payment as acceptance, we'll get his handle ordered and on receipt of part we'll arrange with Lee at the park to come and do the work.
Took card payment and Claire sourced handle for me from SB stock - placed on Dorset Rack with window hinge and issued Worksheet.
Show
Karen Watson (Inactive)
added a comment - - edited Took card payment and Claire sourced handle for me from SB stock - placed on Dorset Rack with window hinge and issued Worksheet.
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Sage_Invoice | 463329 |
Invoice 463329 issued.
Show
Karen Watson (Inactive)
added a comment - Invoice 463329 issued.
Awaiting scheduling.
Show
Karen Watson (Inactive)
added a comment - Awaiting scheduling.
Still awaiting scheduling.
Show
Karen Watson (Inactive)
added a comment - Still awaiting scheduling.
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 21/Apr/15 | 07/Jul/15 |
| Plot |
Keith Scheduled 7/7/15
Show
Adrienne Barwell (Inactive)
added a comment - Keith Scheduled 7/7/15
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
Keith attended park and replaced bottom hinge on window but could not complete exterior door handle job as part was wrong (supplied to internal handles - needs one internal and one external). As we took this from our stock I will need to order new from Swift - advised customer accordingly.
Show
Karen Watson (Inactive)
added a comment - - edited Keith attended park and replaced bottom hinge on window but could not complete exterior door handle job as part was wrong (supplied to internal handles - needs one internal and one external). As we took this from our stock I will need to order new from Swift - advised customer accordingly.
| Supplier | Swift [ 10353 ] | |
| Order No | AS9439/5041 | |
| Part Number | 9821681 |
Placed order with Swift for handle - AS9439/5041
Show
Karen Watson (Inactive)
added a comment - Placed order with Swift for handle - AS9439/5041
| Attachment | Swift order confirmation..jpg [ 96852 ] |
| Attachment | Worksheet Quot-1590.pdf [ 96853 ] |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | .. |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] | |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | Email to customer.jpg [ 96854 ] |
Mike Bond at park acknowledged my email about incorrect door handle being sent and that we have reordered.
Show
Karen Watson (Inactive)
added a comment - Mike Bond at park acknowledged my email about incorrect door handle being sent and that we have reordered.
| Attachment | Email from customer.jpg [ 97966 ] |
recieved replacement door handle on swift delivery, have read through the notes as this entry is for a window hinge, it looks like the customer also wanted us to replace the door handle, have issued worksheet
Show
Claire Folland
added a comment - - edited recieved replacement door handle on swift delivery, have read through the notes as this entry is for a window hinge, it looks like the customer also wanted us to replace the door handle, have issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Priority | Agreed Date [ 26 ] | Over 8 Weeks [ 25 ] |
Invoice received from Swift - awaiting confirmation of completion of the work
Please can, whoever uploads this worksheet when done email me - I have the paperwork for invoicing.
Please can, whoever uploads this worksheet when done email me - I have the paperwork for invoicing.
Show
Ellie W (Inactive)
added a comment - Invoice received from Swift - awaiting confirmation of completion of the work
Please can, whoever uploads this worksheet when done email me - I have the paperwork for invoicing.
| Attachment | Quot-1590.jpg [ 100165 ] |
Completed worksheet received.
Show
Karen Watson (Inactive)
added a comment - Completed worksheet received.
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 07/Jul/15 | 07/Aug/15 |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Invoiced - 463868
Show
Ellie W (Inactive)
added a comment - Invoiced - 463868
| Workflow | Quotes ver 2.5 [ 160167 ] | Quotes ver 3 [ 171265 ] |
| Workflow | Quotes ver 3 [ 171265 ] | Quotes ver 3.1 [ 172958 ] |
The customer has been in touch and has said that this invoice has already been paid, I will credit him for the second invoice charged with a note of apology for the confusion.
Show
Ellie W (Inactive)
added a comment - The customer has been in touch and has said that this invoice has already been paid, I will credit him for the second invoice charged with a note of apology for the confusion.
Credit Note - 464205
Show
Ellie W (Inactive)
added a comment - Credit Note - 464205
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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7m 36s | 1 | Karen Watson (Inactive) | 30/Mar/15 4:55 PM | |||||
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1s | 1 | Karen Watson (Inactive) | 11/Jul/15 2:05 PM | |||||
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1s | 1 | Karen Watson (Inactive) | 11/Jul/15 2:06 PM | |||||
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20d 16h 48m | 2 | Karen Watson (Inactive) | 11/Jul/15 2:06 PM | |||||
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8d 4h 1m | 2 | Karen Watson (Inactive) | 11/Jul/15 2:06 PM | |||||
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22d 3h 21m | 2 | Karen Watson (Inactive) | 11/Jul/15 2:06 PM | |||||
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14d 21h 30m | 2 | Karen Watson (Inactive) | 11/Jul/15 2:06 PM | |||||
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7d 21h 42m | 2 | Karen Watson (Inactive) | 11/Jul/15 2:06 PM | |||||
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18d 19h 3m | 2 | Claire Folland | 30/Jul/15 9:09 AM | |||||
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49d 12h 3m | 2 | Karen Watson (Inactive) | 27/Aug/15 5:04 PM | |||||
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7d 21h 36m | 2 | Karen Watson (Inactive) | 27/Aug/15 5:04 PM | |||||
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1m 17s | 2 | Karen Watson (Inactive) | 27/Aug/15 5:05 PM | |||||
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17s | 2 | Karen Watson (Inactive) | 27/Aug/15 5:05 PM | |||||
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7s | 2 | Karen Watson (Inactive) | 27/Aug/15 5:05 PM | |||||
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2s | 1 | Karen Watson (Inactive) | 27/Aug/15 5:05 PM | |||||
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3730d 21h 39m | 1 | 13/Nov/25 1:45 PM | ||||||
|
32d 22h 57m | 1 | 16/Dec/25 12:42 PM |
