[QUOT-1595] Skylight has blown off. - Surfbay Customer Care

Details

Type: Roof (8 Weeks)
Status: Assessment Sheet Issued
Priority: Normal
Resolution: Unresolved
Labels:
None

Order No:
AS9219/5041
Model:
Granada
Status Colour:
Assessment Sheet Issued
Park_Company:

Devon swede
Park_Code:
devo
Park_Phone:
01363 85158
Park_Postcode:
EX17 6DA
Invoice Number:
.
Satisfaction note signed:
No
Park_Key_Account:
No
SLA: Quote Time to:
SLA Status:
Quote outcome:
None

Description

Evita requested quote for replacement part and engineer to fit.

Options
- Sort By Name
- Sort By Date
- Ascending
- Descending
- Download All

Attachments

QUOT-1595.docx

02/Apr/15 9:58 AM

18 kB

Karen Watson

Emailed quote 02.04.15.jpg

163 kB

02/Apr/15 9:56 AM
Email quote failed.jpg

348 kB

04/Apr/15 3:48 PM
Part ordered 31.03.15.jpg

172 kB

31/Mar/15 4:50 PM

Issue Links

Same Van

CHARGE-1596 price for replacement curtains throughout the van

Complete

Activity

Ascending order - Click to sort in descending order

Karen Watson (Inactive) created issue - 31/Mar/15 4:33 PM

Karen Watson (Inactive) made changes - 31/Mar/15 4:33 PM

Field	Original Value	New Value
Park_Key_Account		false
Park_Postcode		EX17 6DA
Park_Code		devo
Park_City		Crediton
Park_Address		Clannaborough Barton,

Karen Watson (Inactive) made changes - 31/Mar/15 4:34 PM

Park_Contact

made changes - 31/Mar/15 4:34 PM

Park_Contact

Karen Watson (Inactive) made changes - 31/Mar/15 4:34 PM

Park_Address2

Karen Watson (Inactive) made changes - 31/Mar/15 4:34 PM

Park_Email

made changes - 31/Mar/15 4:34 PM

Park_Address2

made changes - 31/Mar/15 4:34 PM

Park_Email

Karen Watson (Inactive) made changes - 31/Mar/15 4:34 PM

Park_Contact

made changes - 31/Mar/15 4:34 PM

Park_Contact

Karen Watson (Inactive) made changes - 31/Mar/15 4:34 PM

Park_Address2

Karen Watson (Inactive) made changes - 31/Mar/15 4:34 PM

Park_Email

made changes - 31/Mar/15 4:34 PM

Park_Address2

made changes - 31/Mar/15 4:34 PM

Park_Email

Karen Watson (Inactive) made changes - 31/Mar/15 4:35 PM

Description

Evita request quote for replacement part and engineer to fit.

Evita requested quote for replacement part and engineer to fit.

Hide

Permalink

Karen Watson (Inactive) added a comment - 31/Mar/15 4:36 PM - edited

Evita (01363 85158) at Devon Swedes requested quote for replacement skylight and engineer to fit.
Steve confirmed 1 hour to fit.
No Skylights in stock.

Show

Karen Watson (Inactive) added a comment - 31/Mar/15 4:36 PM - edited Evita (01363 85158) at Devon Swedes requested quote for replacement skylight and engineer to fit. Steve confirmed 1 hour to fit. No Skylights in stock.

Karen Watson (Inactive) made changes - 31/Mar/15 4:50 PM

Attachment

Part ordered 31.03.15.jpg [ 86861 ]

Karen Watson (Inactive) made changes - 31/Mar/15 4:51 PM

Order No

AS9219/5041

Hide

Permalink

Karen Watson (Inactive) added a comment - 31/Mar/15 4:51 PM

Part ordered (as none in stock) 31.03.15

Show

Karen Watson (Inactive) added a comment - 31/Mar/15 4:51 PM Part ordered (as none in stock) 31.03.15

Karen Watson (Inactive) made changes - 02/Apr/15 9:07 AM

Park_Contact

made changes - 02/Apr/15 9:07 AM

Park_Contact

Karen Watson (Inactive) made changes - 02/Apr/15 9:07 AM

Park_Email

made changes - 02/Apr/15 9:07 AM

Park_Email

Karen Watson (Inactive) made changes - 02/Apr/15 9:13 AM

Project	Chargeable Parts [ 10030 ]	Quotes [ 10020 ]
Key	CHARGE-1544	QUOT-1595
Workflow	Chargeable Parts ver 2.0 [ 160186 ]	Quotes ver 2.5 [ 160347 ]
Invoice_Received	No [ 10860 ]

Hide

Permalink

Karen Watson (Inactive) added a comment - 02/Apr/15 9:14 AM - edited

Quote emailed to Evita at Devon Swedes (devon_swedes@hotmail.co.uk) - 02.04.15
Quoted £168.84 total inc. parts, 1hr for engineer, P&P, travel and VAT.

Show

Karen Watson (Inactive) added a comment - 02/Apr/15 9:14 AM - edited Quote emailed to Evita at Devon Swedes ( devon_swedes@hotmail.co.uk ) - 02.04.15 Quoted £168.84 total inc. parts, 1hr for engineer, P&P, travel and VAT.

Karen Watson (Inactive) made changes - 02/Apr/15 9:56 AM

Attachment

Emailed quote 02.04.15.jpg [ 87199 ]

Karen Watson (Inactive) made changes - 02/Apr/15 9:58 AM

Attachment

QUOT-1595.docx [ 87200 ]

Karen Watson (Inactive) made changes - 02/Apr/15 10:02 AM

Attachment

QUOT-1595.docx [ 87201 ]

Karen Watson (Inactive) made changes - 02/Apr/15 10:02 AM

Attachment

QUOT-1595.docx [ 87201 ]

Karen Watson (Inactive) made changes - 02/Apr/15 10:55 AM

Status

Open [ 1 ]

Worksheet Issued [ 10004 ]

Karen Watson (Inactive) made changes - 02/Apr/15 10:55 AM

Status	Worksheet Issued [ 10004 ]	Engineer Assessment Scheduled [ 10048 ]
Plot

Karen Watson (Inactive) made changes - 02/Apr/15 10:55 AM

Status

Engineer Assessment Scheduled [ 10048 ]

Awaiting Quote [ 10006 ]

Karen Watson (Inactive) made changes - 02/Apr/15 10:55 AM

Status

Awaiting Quote [ 10006 ]

Quotation supplied [ 10007 ]

Hide

Permalink

Karen Watson (Inactive) added a comment - 04/Apr/15 1:51 PM

Email quote has bounced back. Called Devon swedes to check the correct address and left message, advised that I have posted the quote to them as well but if they would like by email to please call me to confirm the correct email address.

Show

Karen Watson (Inactive) added a comment - 04/Apr/15 1:51 PM Email quote has bounced back. Called Devon swedes to check the correct address and left message, advised that I have posted the quote to them as well but if they would like by email to please call me to confirm the correct email address.

Karen Watson (Inactive) made changes - 04/Apr/15 3:48 PM

Attachment

Email quote failed.jpg [ 87299 ]

Karen Watson (Inactive) made changes - 10/Apr/15 9:53 AM

Status

Quotation supplied [ 10007 ]

Quotation accepted [ 10008 ]

Karen Watson (Inactive) made changes - 10/Apr/15 9:53 AM

Status

Quotation accepted [ 10008 ]

Parts ordered [ 3 ]

Karen Watson (Inactive) made changes - 10/Apr/15 9:53 AM

Status	Parts ordered [ 3 ]	Parts Recieved [ 10003 ]
Plot

Hide

Permalink

Karen Watson (Inactive) added a comment - 10/Apr/15 9:53 AM

Devon swedes have received and accepted quote and parts received.

Show

Karen Watson (Inactive) added a comment - 10/Apr/15 9:53 AM Devon swedes have received and accepted quote and parts received.

Hide

Permalink

Karen Watson (Inactive) added a comment - 10/Apr/15 10:14 AM

Work sheet issued.

Show

Karen Watson (Inactive) added a comment - 10/Apr/15 10:14 AM Work sheet issued.

Karen Watson (Inactive) made changes - 10/Apr/15 10:14 AM

Status	Parts Recieved [ 10003 ]	Engineer Scheduled [ 10000 ]
Plot

Karen Watson (Inactive) made changes - 10/Apr/15 10:15 AM

Status

Engineer Scheduled [ 10000 ]

Work Completed [ 10149 ]

Karen Watson (Inactive) made changes - 10/Apr/15 10:16 AM

Status	Work Completed [ 10149 ]	Satisfaction Note [ 10150 ]
Invoice Number		.

Karen Watson (Inactive) made changes - 10/Apr/15 10:16 AM

Status	Satisfaction Note [ 10150 ]	Awaiting Payment [ 10151 ]
Satisfaction note signed	No [ 11650 ]
Assignee	Karen Watson [ karenw ]	Adrienne Barwell [ adrienne ]

Karen Watson (Inactive) made changes - 10/Apr/15 10:16 AM

Status	Awaiting Payment [ 10151 ]	Resolved [ 5 ]
Resolution		Completed [ 1 ]

Karen Watson (Inactive) made changes - 10/Apr/15 10:16 AM

Status

Resolved [ 5 ]

Reopened [ 4 ]

Karen Watson (Inactive) made changes - 10/Apr/15 10:16 AM

Status

Reopened [ 4 ]

Awaiting Quote [ 10006 ]

Karen Watson (Inactive) made changes - 10/Apr/15 10:16 AM

Status

Awaiting Quote [ 10006 ]

Quotation supplied [ 10007 ]

Karen Watson (Inactive) made changes - 10/Apr/15 10:16 AM

Status

Quotation supplied [ 10007 ]

Quotation accepted [ 10008 ]

Karen Watson (Inactive) made changes - 10/Apr/15 10:16 AM

Status

Quotation accepted [ 10008 ]

Parts ordered [ 3 ]

Karen Watson (Inactive) made changes - 10/Apr/15 10:16 AM

Status	Parts ordered [ 3 ]	Parts Recieved [ 10003 ]
Plot

Adrienne Barwell (Inactive) made changes - 25/Apr/15 12:44 PM

Status	Parts Recieved [ 10003 ]	Engineer Scheduled [ 10000 ]
Work Scheduled		29/Apr/15
Plot

Hide

Permalink

Karen Watson (Inactive) added a comment - 29/Apr/15 10:04 AM

Called Devon Swedes and left message on voicemail advising that due to the weather this morning engineer visit postponed until this afternoon and to please call us if this is inconvenient.

Show

Karen Watson (Inactive) added a comment - 29/Apr/15 10:04 AM Called Devon Swedes and left message on voicemail advising that due to the weather this morning engineer visit postponed until this afternoon and to please call us if this is inconvenient.

made changes - 29/Apr/15 3:32 PM

Park_Key_Account

false

made changes - 29/Apr/15 8:49 PM

Park_Contact

made changes - 29/Apr/15 8:49 PM

Park_Key_Account

No

made changes - 29/Apr/15 8:49 PM

Park_Email

Adrienne Barwell (Inactive) made changes - 30/Apr/15 9:22 AM

Assignee

Adrienne Barwell [ adrienne ]

Karen Watson [ karenw ]

Hide

Permalink

Adrienne Barwell (Inactive) added a comment - 06/May/15 11:08 AM

work has been completed by Steve, paperwork passed to Karen for invoicng

Show

Adrienne Barwell (Inactive) added a comment - 06/May/15 11:08 AM work has been completed by Steve, paperwork passed to Karen for invoicng

Lorraine Pryor (Inactive) made changes - 27/Jul/15 11:15 AM

Link

This issue Same Van ~~CHARGE-1596~~ [ ~~CHARGE-1596~~ ]

Karen Watson (Inactive) made changes - 27/Aug/15 10:53 AM

Status

Engineer Scheduled [ 10000 ]

Work Completed [ 10149 ]

Karen Watson (Inactive) made changes - 27/Aug/15 10:53 AM

Status

Work Completed [ 10149 ]

Satisfaction Note [ 10150 ]

Karen Watson (Inactive) made changes - 27/Aug/15 10:53 AM

Status	Satisfaction Note [ 10150 ]	Awaiting Payment [ 10151 ]
Satisfaction note signed		No [ 11650 ]
Assignee	Karen Watson [ karenw ]	Adrienne Barwell [ adrienne ]

Hide

Permalink

Ellie W (Inactive) added a comment - 27/Aug/15 11:21 AM

Invoiced - 463851

Show

Ellie W (Inactive) added a comment - 27/Aug/15 11:21 AM Invoiced - 463851

Ellie W (Inactive) made changes - 27/Aug/15 11:21 AM

Status

Awaiting Payment [ 10151 ]

Resolved [ 5 ]

Adrienne Barwell (Inactive) made changes - 29/Sep/15 1:28 PM

Workflow

Quotes ver 2.5 [ 160347 ]

Quotes ver 3 [ 171256 ]

Adrienne Barwell (Inactive) made changes - 29/Sep/15 2:17 PM

Workflow

Quotes ver 3 [ 171256 ]

Quotes ver 3.1 [ 173056 ]

Rose Crisp (Inactive) made changes - 12/Jul/17 11:04 AM

Status

Resolved [ 5 ]

Complete [ 6 ]

made changes - 09/Nov/25 12:03 PM

Resolution	Completed [ 1 ]
Status	Complete [ 6 ]	Reopened [ 4 ]

made changes - 09/Nov/25 12:04 PM

Status	Reopened [ 4 ]	Assessment Sheet Issued [ 10549 ]
Quote outcome		None [ 12253 ]
Assignee	Adrienne Barwell [ adrienne ]	Charleen Sibley [ charleen sibley ]

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

Open

Worksheet Issued

1d 18h 21m

1

Karen Watson (Inactive)

02/Apr/15 10:55 AM

Worksheet Issued

Engineer Assessment Scheduled

3s

1

Karen Watson (Inactive)

02/Apr/15 10:55 AM

Engineer Assessment Scheduled

Awaiting Quote

3s

1

Karen Watson (Inactive)

02/Apr/15 10:55 AM

Resolved

Reopened

1s

1

Karen Watson (Inactive)

10/Apr/15 10:16 AM

Reopened

Awaiting Quote

4s

1

Karen Watson (Inactive)

10/Apr/15 10:16 AM

Awaiting Quote

Quotation supplied

7s

2

Karen Watson (Inactive)

10/Apr/15 10:16 AM

Quotation supplied

Quotation accepted

7d 22h 57m

2

Karen Watson (Inactive)

10/Apr/15 10:16 AM

Quotation accepted

Parts ordered

11s

2

Karen Watson (Inactive)

10/Apr/15 10:16 AM

Parts ordered

Parts Recieved

7s

2

Karen Watson (Inactive)

10/Apr/15 10:16 AM

Parts Recieved

Engineer Scheduled

15d 2h 48m

2

Adrienne Barwell (Inactive)

25/Apr/15 12:44 PM

Engineer Scheduled

Work Completed

123d 22h 10m

2

Karen Watson (Inactive)

27/Aug/15 10:53 AM

Work Completed

Satisfaction Note

36s

2

Karen Watson (Inactive)

27/Aug/15 10:53 AM

Satisfaction Note

Awaiting Payment

18s

2

Karen Watson (Inactive)

27/Aug/15 10:53 AM

Awaiting Payment

Resolved

27m 59s

2

temp

27/Aug/15 11:21 AM

Resolved

Complete

684d 23h 42m

1

Rose Crisp (Inactive)

12/Jul/17 11:04 AM

Complete

Reopened

3042d 1h 59m

1

09/Nov/25 12:03 PM

Reopened

Assessment Sheet Issued

13s

1

09/Nov/25 12:04 PM

People

Assignee:

Charleen Sibley

Reporter:

Karen Watson (Inactive)

Watchers:

0 Start watching this issue

Dates

Due:

26/May/15

Created:

31/Mar/15 4:33 PM

Updated:

09/Nov/25 12:04 PM

Work Scheduled:

29/Apr/15