Details
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Type:
Chargeable (6 weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Order No:AS9246/5041
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Plot:2 Mr and Mrs Shepperd
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Model:Burgundy
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Serial:8268h
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Size:32x12
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Status Colour:
Assessment Sheet Issued
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Sage_Invoice:463320
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Park_Company:Polruan Holiday Centre
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Park_Code:POLR01
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Park_Contact:Mr & Mrs Hemley
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Park_Phone:01726870263
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Park_Postcode:PL23 1QH
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Invoice Number:463320
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Satisfaction note signed:No
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
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Quote outcome:None
Description
Contact is Mr Kevin Cox 01726870263
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Mr & Mrs Hemley | |
| Park_Postcode | PL23 1QH | |
| Park_Phone | 1726870263 | |
| Park_Code | POLR01 | |
| Park_Address2 | Polruan-by-Fowey | |
| Park_City | Fowey |
| Attachment | screenshot-1.jpg [ 73857 ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
request for an kitchen extractor fan
Show
Adrienne Barwell (Inactive)
added a comment - request for an kitchen extractor fan
| Plot | unknown | 2 Mr and Mrs Shepperd |
| Assignee | Adrienne Barwell [ adrienne ] | Maureen Hooper [ maureenh ] |
| Attachment | screenshot-2.jpg [ 73858 ] |
| Attachment | screenshot-3.jpg [ 73859 ] |
I have spoken to Lorraine, she has advised that you just need to purchase the cooker extractor if there is already one fitted, however if there has never been one fitted, there are additional items that would need to be purchased
Show
Adrienne Barwell (Inactive)
added a comment - - edited I have spoken to Lorraine, she has advised that you just need to purchase the cooker extractor if there is already one fitted, however if there has never been one fitted, there are additional items that would need to be purchased
| Attachment | screenshot-4.jpg [ 73860 ] |
| Attachment | screenshot-3.jpg [ 73859 ] |
| Attachment | screenshot-2.jpg [ 73858 ] |
Phoned Polruan and left a message on their answer phone quoting £119.04 + VAT,also asked if there was a fan fitted already, as if not there would be an additional charge for the electrical work, also that the price I gave, was for parts only, it they needed fitting it will cost more.
Show
Maureen Hooper (Inactive)
added a comment - Phoned Polruan and left a message on their answer phone quoting £119.04 + VAT,also asked if there was a fan fitted already, as if not there would be an additional charge for the electrical work, also that the price I gave, was for parts only, it they needed fitting it will cost more.
| Status | Open [ 1 ] | Price quoted [ 10014 ] |
| Workflow | Copy of New Chargeable Parts [ 112837 ] | Chargeable Parts ver 2.0 [ 114598 ] |
No reply as yet will phone again
Show
Maureen Hooper (Inactive)
added a comment - No reply as yet will phone again
Still no reply so I will close this off
Show
Maureen Hooper (Inactive)
added a comment - Still no reply so I will close this off
| Resolution | Completed [ 1 ] | Rejected [ 2 ] |
| Status | Price quoted [ 10014 ] | Complete [ 6 ] |
| Resolution | Rejected [ 2 ] | Completed [ 1 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Park_Address |
made changes -
| Park_Contact | Mr Kevin Cox | Mr & Mrs Hemley |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Email |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Open [ 1 ] |
Mr Kevin Cox emailed Michael chasing part he believed had been ordered for him. I apologised explaining I will try to track this down, as I could not locate quote or reference to this van.
Show
Karen Watson (Inactive)
added a comment - - edited Mr Kevin Cox emailed Michael chasing part he believed had been ordered for him. I apologised explaining I will try to track this down, as I could not locate quote or reference to this van.
Now I have located the original quote. Called Mr Cox back and explained as there isn't an extractor currently fitted, explained wiring & sockets will need to be looked at, which may be best done by one of our engineers. Advised him that I will speak to Ade on Monday in regards to getting engineer over to assess this. In the meantime, Swift are not showing an extractor for this van so I will also have to make enquires with them first to see if possible to source still from them, cost, etc. Mr Cox confirmed he will want this fitted.
Show
Karen Watson (Inactive)
added a comment - Now I have located the original quote. Called Mr Cox back and explained as there isn't an extractor currently fitted, explained wiring & sockets will need to be looked at, which may be best done by one of our engineers. Advised him that I will speak to Ade on Monday in regards to getting engineer over to assess this. In the meantime, Swift are not showing an extractor for this van so I will also have to make enquires with them first to see if possible to source still from them, cost, etc. Mr Cox confirmed he will want this fitted.
Email sent to Rea asking if they can supply a cooker extractor hood for this van and if so, what is the part number to order and cost?
Show
Karen Watson (Inactive)
added a comment - Email sent to Rea asking if they can supply a cooker extractor hood for this van and if so, what is the part number to order and cost?
I have looked at the notes and asked Karen to go ahead and order the parts for this job. I have asked her to give Steve a call to make sure that it can be fitted into the Burgundy.
Show
Adrienne Barwell (Inactive)
added a comment - I have looked at the notes and asked Karen to go ahead and order the parts for this job. I have asked her to give Steve a call to make sure that it can be fitted into the Burgundy.
| Status | Open [ 1 ] | Price quoted [ 10014 ] |
Steve says will take approximately an hour to fit and no requirement for an electrician.
Show
Karen Watson (Inactive)
added a comment - Steve says will take approximately an hour to fit and no requirement for an electrician.
| Order No | AS9246/5041 |
| Attachment | Order Acknowledgement.jpg [ 88266 ] |
Parts ordered from Swift (Swift price £97.00) but currently Out of Stock with 28 day lead time.
Show
Karen Watson (Inactive)
added a comment - Parts ordered from Swift (Swift price £97.00) but currently Out of Stock with 28 day lead time.
| Park_Address |
| Park_Contact | Mr Kevin Cox | Mr & Mrs Hemley |
made changes -
| Park_Address |
| Park_Email |
made changes -
| Park_Email |
| Park_Company | Polruan Holiday Centre | Polruan Holiday Centre |
made changes -
| Park_Address |
made changes -
| Park_Email |
made changes -
| Park_Address |
made changes -
| Park_Contact | Mr Kevin | Mr & Mrs Hemley |
made changes -
| Park_Email |
made changes -
| Park_Address |
made changes -
| Park_Email |
made changes -
| Park_Address |
made changes -
| Park_Contact | Mr Kevin Cox | Mr & Mrs Hemley |
made changes -
| Park_Email |
made changes -
| Park_Address |
made changes -
| Park_Email |
made changes -
| Park_Address |
made changes -
| Park_Contact | Mr Kevin Cox | Mr & Mrs Hemley |
made changes -
| Park_Email |
| Park_Address |
| Park_Contact | Mr Kevin Cox | Mr & Mrs Hemley |
made changes -
| Park_Address |
| Park_Email |
made changes -
| Park_Email |
made changes -
| Park_Address |
made changes -
| Park_Contact | Mr Kevin Cox | Mr & Mrs Hemley |
made changes -
| Park_Email |
| Description | Contact is Mr Kevin Cox |
| Description | Contact is Mr Kevin Cox | Contact is Mr Kevin Cox 01726870263 |
Called Kevin and advised him original quote was without fitting which will take around 1 hour at cost of £37.00. I also advised him out of stock currently with 28 day lead time - all understood as just happy he can let customer know that it's all in hand and will be sorted in due course.
Show
Karen Watson (Inactive)
added a comment - Called Kevin and advised him original quote was without fitting which will take around 1 hour at cost of £37.00. I also advised him out of stock currently with 28 day lead time - all understood as just happy he can let customer know that it's all in hand and will be sorted in due course.
| Status | Price quoted [ 10014 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | Email to Rea.jpg [ 88426 ] |
| Attachment | Email to Ade.jpg [ 88427 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Address |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | No |
| Assignee | Maureen Hooper [ maureenh ] | Karen Watson [ karenw ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
Part received and worksheet issued.
Show
Karen Watson (Inactive)
added a comment - Part received and worksheet issued.
| Status | Parts Recieved [ 10003 ] | Parts Dispatched [ 10016 ] |
| Project | Chargeable Parts [ 10030 ] | Quotes [ 10020 ] |
| Key | CHARGE-1434 | QUOT-1645 |
| Workflow | Chargeable Parts ver 2.0 [ 114598 ] | Quotes ver 2.5 [ 162169 ] |
| Status | Parts Dispatched [ 10016 ] | Awaiting Quote [ 10006 ] |
| Invoice Number | .. | |
| Invoice_Received | No [ 10860 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/May/15 | |
| Plot |
scheduled 20.05.15
Show
Adrienne Barwell (Inactive)
added a comment - scheduled 20.05.15
I have phoned Kevin at Pulruan and advised that our engineer will visit on Wednesday and fit the extractor unit
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Kevin at Pulruan and advised that our engineer will visit on Wednesday and fit the extractor unit
| Attachment | Worksheet Charge-1434.jpg [ 91951 ] |
Work completed.
Passed receipt for ferry to Nick to reimburse Keith.
Passed receipt for ferry to Nick to reimburse Keith.
Show
Karen Watson (Inactive)
added a comment - Work completed.
Passed receipt for ferry to Nick to reimburse Keith.
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
replacement filter has been sent to us by swift, looks like we do not need it, will put into stock
Show
Claire Folland
added a comment - replacement filter has been sent to us by swift, looks like we do not need it, will put into stock
Awaiting invoicing
Show
Adrienne Barwell (Inactive)
added a comment - Awaiting invoicing
| Sage_Invoice | 463320 |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] | |
| Invoice Number | .. | 463320 |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | Invoice 463320.pdf [ 93874 ] |
Invoice posted to park
Show
Karen Watson (Inactive)
added a comment - Invoice posted to park
ABI invoice received
Show
Ellie W (Inactive)
added a comment - ABI invoice received
| Workflow | Quotes ver 2.5 [ 162169 ] | Quotes ver 3 [ 171034 ] |
| Workflow | Quotes ver 3 [ 171034 ] | Quotes ver 3.1 [ 172745 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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36d 21h 39m | 1 | Maureen Hooper (Inactive) | 06/Nov/14 1:35 PM | |||||
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3s | 1 | Maureen Hooper (Inactive) | 06/Nov/14 1:35 PM | |||||
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162d 20h 4m | 1 | Karen Watson (Inactive) | 18/Apr/15 10:40 AM | |||||
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3d 5h 44m | 2 | Adrienne Barwell (Inactive) | 20/Apr/15 11:41 AM | |||||
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1h 29m | 1 | Karen Watson (Inactive) | 20/Apr/15 1:11 PM | |||||
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2s | 1 | Karen Watson (Inactive) | 20/Apr/15 1:11 PM | |||||
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3s | 1 | Karen Watson (Inactive) | 20/Apr/15 1:11 PM | |||||
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1m 25s | 1 | Karen Watson (Inactive) | 06/May/15 1:09 PM | |||||
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45s | 1 | Karen Watson (Inactive) | 06/May/15 1:10 PM | |||||
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5s | 1 | Karen Watson (Inactive) | 06/May/15 1:10 PM | |||||
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1s | 1 | Karen Watson (Inactive) | 06/May/15 1:10 PM | |||||
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4s | 1 | Karen Watson (Inactive) | 06/May/15 1:10 PM | |||||
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15d 23h 57m | 2 | Karen Watson (Inactive) | 06/May/15 1:10 PM | |||||
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12d 2h 42m | 1 | Adrienne Barwell (Inactive) | 18/May/15 3:52 PM | |||||
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8d 22m | 1 | Karen Watson (Inactive) | 26/May/15 4:15 PM | |||||
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15d 19h 49m | 1 | Karen Watson (Inactive) | 11/Jun/15 12:05 PM | |||||
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21s | 1 | Karen Watson (Inactive) | 11/Jun/15 12:05 PM | |||||
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3s | 1 | Karen Watson (Inactive) | 11/Jun/15 12:05 PM | |||||
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272d 2h 30m | 1 | Adrienne Barwell (Inactive) | 09/Mar/16 1:35 PM | |||||
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3655d 22h 46m | 1 | 13/Mar/26 12:22 PM | ||||||
|
11s | 1 | 13/Mar/26 12:22 PM |
