Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
High
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Resolution: Completed
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Labels:None
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Plot:C083
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Model:Summerbreeze
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Serial:1721093
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Size:36x12
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Status Colour:
Complete
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Stock_Number:31299
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Park_Company:Graston Copse Caravan Park
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Park_Code:COAS02
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Park_Phone:01308 897361
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Park_Postcode:DT6 4QP
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Company | Not defined | Graston Copse Caravan Park |
| Park_Postcode | DT6 4QP | |
| Park_Phone | 01308 897361 | |
| Park_Code | COAS02 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Burton Bradock | |
| Park_City | Bridport | |
| Park_Address | Annings Lane |
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Adrienne Barwell (Inactive)
added a comment -
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Assessment sheet issued
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Adrienne Barwell (Inactive)
added a comment - Assessment sheet issued
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 03/Jun/15 | |
| Plot |
worksheet issued
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Adrienne Barwell (Inactive)
added a comment - worksheet issued
Steve has already left for Dorset, I have asked Linda to ask him to call in Graston Copse when he arrives at our Bridport Depot
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Adrienne Barwell (Inactive)
added a comment - Steve has already left for Dorset, I have asked Linda to ask him to call in Graston Copse when he arrives at our Bridport Depot
| Attachment | screenshot-1.jpg [ 92697 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
Engineers report received
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Adrienne Barwell (Inactive)
added a comment - Engineers report received
| Serial | unknown | 1721093 |
| Plot | C083 | |
| Size | 36x12 | |
| Stock_Number | 31299 |
I cannot find the engineers report, will go back through my paperwork in case it has got mixed with another piece of paperwork
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Adrienne Barwell (Inactive)
added a comment - I cannot find the engineers report, will go back through my paperwork in case it has got mixed with another piece of paperwork
Keith Scheduled 9/7/15 - please check with Steve, Linda at Bridport was going to get him to inspect this but I have not seen any paperwork back
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Adrienne Barwell (Inactive)
added a comment - Keith Scheduled 9/7/15 - please check with Steve, Linda at Bridport was going to get him to inspect this but I have not seen any paperwork back
worksheet received back blank again,
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Adrienne Barwell (Inactive)
added a comment - worksheet received back blank again,
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | Yes |
made changes -
| Park_Email |
Advised Ade that Keith went to park to do this assessment and another job in this van but nobody was around to provide him access.
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Karen Watson (Inactive)
added a comment - Advised Ade that Keith went to park to do this assessment and another job in this van but nobody was around to provide him access.
Email received from Sarah at Graston Copse enquirying when this job will be done. Email sent to Sarah at park advising that before any work can be completed we need to assess whether possible and if so what material etc will be required. The we will provide the park with a quote as this would be chargeable. Enquired if we should contact her directly to make visit arrangements, if so asked her for her direct contact details. If not, then who else can be we contact?.
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Karen Watson (Inactive)
added a comment - Email received from Sarah at Graston Copse enquirying when this job will be done. Email sent to Sarah at park advising that before any work can be completed we need to assess whether possible and if so what material etc will be required. The we will provide the park with a quote as this would be chargeable. Enquired if we should contact her directly to make visit arrangements, if so asked her for her direct contact details. If not, then who else can be we contact?.
| Attachment | Email from & reply to park.jpg [ 97146 ] |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | Yes |
Called Graston Copse and spoke to Ronny on 07435970568 - he advised OK for engineer to attend Tuesday 21.07.15.
Keith scheduled to attend.
Keith scheduled to attend.
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Karen Watson (Inactive)
added a comment - Called Graston Copse and spoke to Ronny on 07435970568 - he advised OK for engineer to attend Tuesday 21.07.15.
Keith scheduled to attend.
I have assigned this to Lorraine because I am going away for two weeks and she dealing with quotations
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Adrienne Barwell (Inactive)
added a comment - I have assigned this to Lorraine because I am going away for two weeks and she dealing with quotations
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Attachment | Email from Park.jpg [ 98172 ] |
Park chasing quote - fwdd to Lorraine.
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Karen Watson (Inactive)
added a comment - Park chasing quote - fwdd to Lorraine.
| Attachment | Email to Lorraine.jpg [ 98173 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
I now have been passed the engineer report so I will have a look at this next week.
Scanned to jiar today
Scanned to jiar today
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Lorraine Pryor (Inactive)
added a comment - - edited I now have been passed the engineer report so I will have a look at this next week.
Scanned to jiar today
| Attachment | 20.08.15 engineers report for quot-1688.pdf [ 99783 ] |
| Attachment | 24.08.15 Quot-1688 sb engineers work sheet .pdf [ 99821 ] |
Engineers work sheet attached to Jira, Keith has stated wooden battens need but it does say how much or what type of wood?
I will return wood sheet to ask so that we know what to order/ how much when we do the job.
Work sheet states 1 man 2 hours
I will return wood sheet to ask so that we know what to order/ how much when we do the job.
Work sheet states 1 man 2 hours
Show
Lorraine Pryor (Inactive)
added a comment - - edited Engineers work sheet attached to Jira, Keith has stated wooden battens need but it does say how much or what type of wood?
I will return wood sheet to ask so that we know what to order/ how much when we do the job.
Work sheet states 1 man 2 hours
I will quote the following:
1 man - 2 hours
Labour £74.00
Mileage £83.60
Mileage Labour £45.00
Wood £50.00
Misc Sundries £10.00
Sub Total £262.60
Vat £52.52
total £315.12
1 man - 2 hours
Labour £74.00
Mileage £83.60
Mileage Labour £45.00
Wood £50.00
Misc Sundries £10.00
Sub Total £262.60
Vat £52.52
total £315.12
Show
Lorraine Pryor (Inactive)
added a comment - I will quote the following:
1 man - 2 hours
Labour £74.00
Mileage £83.60
Mileage Labour £45.00
Wood £50.00
Misc Sundries £10.00
Sub Total £262.60
Vat £52.52
total £315.12
I don't have Jasper email on address on this claim so I will sent the hard copy - quote in the post today.
I have put the work sheet back in Keith tray re the wood we would need
I have put the work sheet back in Keith tray re the wood we would need
Show
Lorraine Pryor (Inactive)
added a comment - I don't have Jasper email on address on this claim so I will sent the hard copy - quote in the post today.
I have put the work sheet back in Keith tray re the wood we would need
| Attachment | 24.08.15 QUOT-1688.docx LB.docx [ 99836 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
Keith has come in today to say that we only need some wood from RGB they will find some from the top workshop.
quote has already been sent .
quote has already been sent .
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Lorraine Pryor (Inactive)
added a comment - - edited Keith has come in today to say that we only need some wood from RGB they will find some from the top workshop.
quote has already been sent .
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Workflow | Quotes ver 2.5 [ 163505 ] | Quotes ver 3 [ 171075 ] |
| Workflow | Quotes ver 3 [ 171075 ] | Quotes ver 3.1 [ 172780 ] |
Not heard back from park so I will close this off now.
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Lorraine Pryor (Inactive)
added a comment - Not heard back from park so I will close this off now.
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1m 49s | 1 | Adrienne Barwell (Inactive) | 02/Jun/15 9:45 AM | |||||
|
6s | 1 | Adrienne Barwell (Inactive) | 02/Jun/15 9:45 AM | |||||
|
17d 6h 30m | 1 | Adrienne Barwell (Inactive) | 19/Jun/15 4:16 PM | |||||
|
65d 19h 11m | 1 | Lorraine Pryor (Inactive) | 24/Aug/15 11:27 AM | |||||
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9d 4h 13m | 1 | Lorraine Pryor (Inactive) | 02/Sep/15 3:41 PM | |||||
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53d 23h 45m | 1 | Lorraine Pryor (Inactive) | 26/Oct/15 2:27 PM | |||||
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6s | 1 | Lorraine Pryor (Inactive) | 26/Oct/15 2:27 PM | |||||
|
3s | 1 | Lorraine Pryor (Inactive) | 26/Oct/15 2:27 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 26/Oct/15 2:27 PM |
