Details
-
Type:
Agreed Date/ End of season
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Status: Complete
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Priority:
High
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Resolution: Completed
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Labels:None
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Plot:228
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Model:Willerby Vacation (2008)
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Serial:WB3919/006
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Size:35x12
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Status Colour:
Complete
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Park_Company:Widemouth Bay Caravan Park
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Park_Code:WIDE01
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Park_Phone:1288361208
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Park_Postcode:EX23 0DF
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA Status:
Description
Terry Wright - 01822 606060 - tw@twright.me
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | EX23 0DF | |
| Park_Phone | 1288361208 | |
| Park_Code | WIDE01 | |
| Park_Key_Account | Yes | |
| Park_City | Bude | |
| Park_Address | Widemouth Bay |
| Attachment | 1716 Panel damage 1.jpg [ 94998 ] | |
| Attachment | 1716 Panel damage 2.jpg [ 94999 ] | |
| Attachment | 1716 Panel damage 3.jpg [ 95000 ] | |
| Attachment | 1716 Panel damage 4.jpg [ 95001 ] |
| Description |
Terry Wright - 01822 606060
|
Hide
Karen Watson (Inactive)
added a comment - - edited
Permalink
Mr Wright called asking if we did panel repairs as his insurance company (Coast Insurance) had advised him to contact us. Requested he send pictures and as much detail about the van as possible.
Show
Karen Watson (Inactive)
added a comment - - edited Mr Wright called asking if we did panel repairs as his insurance company (Coast Insurance) had advised him to contact us. Requested he send pictures and as much detail about the van as possible.
Email received from Mr Wright with photos of damage to van he would like us to provide a quote to repair - no serial number though.
Show
Karen Watson (Inactive)
added a comment - Email received from Mr Wright with photos of damage to van he would like us to provide a quote to repair - no serial number though.
| Attachment | Email from Mr Wright.jpg [ 95004 ] |
| Attachment | Email to ECS.jpg [ 95005 ] |
| Attachment | Email to Mr Wright.jpg [ 95006 ] |
Email sent to ECS requesting quote.
Show
Karen Watson (Inactive)
added a comment - Email sent to ECS requesting quote.
| Attachment | Email to ECS.jpg [ 95005 ] |
| Attachment | Email to ECS.jpg [ 95007 ] |
Email to Mr Wright acknowledging his email and asked if he could provide plot and serial number as soon as possible.
Show
Karen Watson (Inactive)
added a comment - Email to Mr Wright acknowledging his email and asked if he could provide plot and serial number as soon as possible.
| Plot | 228 |
Email from Mr Wright confirming plot number and will get s/n. on Friday.
Show
Karen Watson (Inactive)
added a comment - Email from Mr Wright confirming plot number and will get s/n. on Friday.
| Attachment | Email from ECS.jpg [ 95703 ] |
ECS advised they will assess next week.
Show
Karen Watson (Inactive)
added a comment - ECS advised they will assess next week.
ECS quote received - cost to supply panel and make repair = £708.00.
Show
Karen Watson (Inactive)
added a comment - - edited ECS quote received - cost to supply panel and make repair = £708.00.
| Attachment | ECS quote for quot-1716.jpg [ 96118 ] |
| Description |
Terry Wright - 01822 606060
|
Terry Wright - 01822 606060 - tw@twright.me
|
| Serial | WB3919/006 |
Email received from customer confirming serial number.
Show
Karen Watson (Inactive)
added a comment - Email received from customer confirming serial number.
| Attachment | Email from Customer.jpg [ 96127 ] |
| Attachment | Quote to customer.jpg [ 96128 ] |
| Attachment | Emailed quote to customer.jpg [ 96129 ] |
Emailed quote to customer.
Show
Karen Watson (Inactive)
added a comment - Emailed quote to customer.
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
Email received from Mr Wright saying he will now contact his insurer and get back to me in due course
Show
Karen Watson (Inactive)
added a comment - Email received from Mr Wright saying he will now contact his insurer and get back to me in due course
| Attachment | Email from customer.jpg [ 96251 ] |
| Priority | Normal [ 21 ] | Low [ 22 ] |
No response from customer as yet.
Show
Karen Watson (Inactive)
added a comment - No response from customer as yet.
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Priority | Low [ 22 ] | High [ 23 ] |
No reply from customer so have closed off until we do.
Show
Karen Watson (Inactive)
added a comment - No reply from customer so have closed off until we do.
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Quotes ver 2.5 [ 164598 ] | Quotes ver 3 [ 171147 ] |
| Workflow | Quotes ver 3 [ 171147 ] | Quotes ver 3.1 [ 172848 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
10d 21h 57m | 1 | Karen Watson (Inactive) | 04/Jul/15 2:34 PM | |||||
|
3s | 1 | Karen Watson (Inactive) | 04/Jul/15 2:34 PM | |||||
|
2s | 1 | Karen Watson (Inactive) | 04/Jul/15 2:34 PM | |||||
|
2s | 1 | Karen Watson (Inactive) | 04/Jul/15 2:34 PM | |||||
|
19d 2h 16m | 1 | Karen Watson (Inactive) | 23/Jul/15 4:51 PM | |||||
|
36d 21h 53m | 1 | Karen Watson (Inactive) | 29/Aug/15 2:44 PM | |||||
|
4s | 1 | Karen Watson (Inactive) | 29/Aug/15 2:44 PM | |||||
|
3s | 1 | Karen Watson (Inactive) | 29/Aug/15 2:44 PM | |||||
|
2s | 1 | Karen Watson (Inactive) | 29/Aug/15 2:44 PM |
