Details
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Type:
Exterior Panels (8 Weeks)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Plot:58
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Model:Everglade
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Serial:none given
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Size:none given
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Status Colour:
Worksheet Issued
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Sage_Invoice:465499 paid in full 24.02.16
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Park_Company:West Wayland Caravan Park
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Park_Code:WEST05
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Park_Phone:Barbara home (Winter): 01503 262410. To call in Summer: 01503264070
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Park_Postcode:PL13 2JS
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Additional Contact Details:
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Satisfaction note signed:No
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
Description
1.The sky light over the shower room is loose and flapping
2.Strip that holds the panel down across the front of the van has come loose.
accept these on a quote tba for waxol- this is in my yellow folder this part
2.Strip that holds the panel down across the front of the van has come loose.
accept these on a quote tba for waxol- this is in my yellow folder this part
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL13 2JS | |
| Park_Phone | 01503 262410 | |
| Park_Code | WEST05 | |
| Park_Key_Account | No | |
| Park_Address2 | West Wayland | |
| Park_City | Looe | |
| Park_Address | The Bungalow |
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Debbie Bartlett (Inactive)
added a comment - - edited
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Printed work sheet for the engineers to attend and asses this, the lady was very vague on the phone as she was contacted by the park owners this morning.Work sheet filed
Show
Debbie Bartlett (Inactive)
added a comment - - edited Printed work sheet for the engineers to attend and asses this, the lady was very vague on the phone as she was contacted by the park owners this morning.Work sheet filed
| Resolution | Completed [ 1 ] | |
| Additional Contact Details |
Van owner Mrs Cox:0184384857
Park Contact: Barbara 015030262410 |
| Assignee | Debbie Bartlett [ debbieb ] | Lorraine Pryor [ lorraine ] |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Debbie Bartlett [ debbieb ] |
| Plot |
| Attachment | work sheet .png [ 110731 ] |
| Additional Contact Details |
Van owner Mrs Cox:0184384857
Park Contact: Barbara 015030262410 |
Van owner Mrs Cox:0184384857
Park Contact: Barbara 01503262410 |
| Assignee | Debbie Bartlett [ debbieb ] | Lorraine Pryor [ lorraine ] |
| Attachment | screenshot-1.png [ 110787 ] |
| Summary | 1.Sky light over the shower cubical is loose and flapping/ 2.Strip that holds the panel down is loose | 1.Sky light over the shower cubical is loose and flapping/ 2.Strip that holds the panel down is loose 3.Mr cox has also requested a price for us to Waxoyl his van. He has the waxoyl but would like us to apply it. |
| Attachment | 10.02.16 Assessment sheet.png [ 110996 ] |
Mr Cox phoned wanting to know if our engineer has attended this week, looked in Lorraine's tray and found worksheet, advised Keith has attended and had a look, he would like Lorraine to phone his wife on monday to go through work needed, will email Lorraine
Show
Claire Folland
added a comment - Mr Cox phoned wanting to know if our engineer has attended this week, looked in Lorraine's tray and found worksheet, advised Keith has attended and had a look, he would like Lorraine to phone his wife on monday to go through work needed, will email Lorraine
Mr Cox's has been on the phone talking to Debbie he wants the quote asap and wants to know if its leaking inside etc.
I have looked at the worksheet but Keith doesn't say on there if he has made this water tight?
Also I cant see any photos for this so I don't know what roof vent we need and he hasn't said if he need anything for the roof ridges?
I have left a message on Keith Mobile asking him to call.
I have looked at the worksheet but Keith doesn't say on there if he has made this water tight?
Also I cant see any photos for this so I don't know what roof vent we need and he hasn't said if he need anything for the roof ridges?
I have left a message on Keith Mobile asking him to call.
Show
Lorraine Pryor (Inactive)
added a comment - Mr Cox's has been on the phone talking to Debbie he wants the quote asap and wants to know if its leaking inside etc.
I have looked at the worksheet but Keith doesn't say on there if he has made this water tight?
Also I cant see any photos for this so I don't know what roof vent we need and he hasn't said if he need anything for the roof ridges?
I have left a message on Keith Mobile asking him to call.
| Attachment | 22.02.16 assessment sheet for quot-2110 Keith.pdf [ 111777 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Attachment | 22.02.16 worksheet.png [ 111783 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | surfbay engineer |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Description |
1.The sky light over the shower room is loose and flapping
2.Strip that holds the panel down across the front of the van has come loose. |
1.The sky light over the shower room is loose and flapping
2.Strip that holds the panel down across the front of the van has come loose. accept these on a quote tba for waxol |
I have issue a worksheet and put on Claire s desk asking her to get a d43 fot this job as matt can then go either friday or early next week.
Once work done the owner wants us to let him know.
I will need to take money on Wednesday
Once work done the owner wants us to let him know.
I will need to take money on Wednesday
Show
Lorraine Pryor (Inactive)
added a comment - I have issue a worksheet and put on Claire s desk asking her to get a d43 fot this job as matt can then go either friday or early next week.
Once work done the owner wants us to let him know.
I will need to take money on Wednesday
have spoken to Keith and Steve, they have found one and put on rack, i have put worksheet in Matts's file
Show
Claire Folland
added a comment - have spoken to Keith and Steve, they have found one and put on rack, i have put worksheet in Matts's file
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
made changes -
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
made changes -
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Attachment | 24.02.16 QUOT-2079 LB .pdf [ 111825 ] |
| Sage_Invoice | 465499 paid in full 24.02.16 |
| Attachment | 24.02.16 sage invoice 465499.png [ 111826 ] |
| Additional Contact Details |
Van owner Mrs Cox:0184384857
Park Contact: Barbara 01503262410 |
Van owner Mrs Cox:0184384857
account code Cox17 Park Contact: Barbara 01503262410 |
| Additional Contact Details |
Van owner Mrs Cox:0184384857
account code Cox17 Park Contact: Barbara 01503262410 |
Van owner Mrs Cox:0184384857
account code Cox17 Address Windchimes 20 Hunting Gate, Birchington, Kent CT7 9JA Park Contact: Barbara 01503262410 |
| Attachment | 24.02.16 waxoly worksheet.png [ 111856 ] |
Acceptance received from Mr Cox
Show
Adrienne Barwell (Inactive)
added a comment - Acceptance received from Mr Cox
| Attachment | CCF29022016_00004.jpg [ 112153 ] |
JIRA will not allow me to move this issue on to engineer scheduled, however, Matt was due to attend on Friday 26th, awaiting worksheet to be returned
Show
Adrienne Barwell (Inactive)
added a comment - JIRA will not allow me to move this issue on to engineer scheduled, however, Matt was due to attend on Friday 26th, awaiting worksheet to be returned
Matt attended site but was unable to finish the job due to the weather conditions.I will print and file another work sheet for us to attend this week. Work sheet attached.
Show
Debbie Bartlett (Inactive)
added a comment - - edited Matt attended site but was unable to finish the job due to the weather conditions.I will print and file another work sheet for us to attend this week. Work sheet attached.
| Attachment | Work sheet.png [ 112167 ] |
Assessment sheet returned by Matt and passed to Lorraine
Show
Adrienne Barwell (Inactive)
added a comment - Assessment sheet returned by Matt and passed to Lorraine
worksheet issued again, and Steve sch to carry out the work 11th
Show
Adrienne Barwell (Inactive)
added a comment - worksheet issued again, and Steve sch to carry out the work 11th
Steve has attended site all work is complete. Job sheet returned file attached.
Show
Debbie Bartlett (Inactive)
added a comment - Steve has attended site all work is complete. Job sheet returned file attached.
| Attachment | screenshot-2.png [ 112678 ] |
| Attachment | screenshot-3.png [ 112679 ] |
| Attachment | screenshot-4.png [ 112680 ] |
| Attachment | screenshot-5.png [ 112681 ] |
attached photo of the chassis to jira today, will need to speak to Big Bill at the top work shop re this as looking at this it might be beyond repair ?
Show
Lorraine Pryor (Inactive)
added a comment - attached photo of the chassis to jira today, will need to speak to Big Bill at the top work shop re this as looking at this it might be beyond repair ?
| Attachment | screenshot-6.png [ 113048 ] |
I have had an email back to say :
Sorry you have the wrong email
I am Mark – maybe Margret is ‘.com’
I'll email then @ .com and see what happens.
Sorry you have the wrong email
I am Mark – maybe Margret is ‘.com’
I'll email then @ .com and see what happens.
Show
Lorraine Pryor (Inactive)
added a comment - I have had an email back to say :
Sorry you have the wrong email
I am Mark – maybe Margret is ‘.com’
I'll email then @ .com and see what happens.
| Attachment | screenshot-7.png [ 113057 ] |
| Attachment | screenshot-8.png [ 113059 ] |
Assessment Sheet Completed and Returned by Matt Peters
Show
Ellie W (Inactive)
added a comment - Assessment Sheet Completed and Returned by Matt Peters
| Attachment | QUOT-2079.pdf [ 113290 ] |
Matt has said that the chassis shows signs of extensive surface corrosion which will need to be removed and scraped/ brushed from the entire chassis
The Van measures 31x10ft
Matt has said that he will need to speak to Bill Peters/ Bill Hibbs for a rough estimate of the time as they have more experience of doing these jobs
2 men required
The Van measures 31x10ft
Matt has said that he will need to speak to Bill Peters/ Bill Hibbs for a rough estimate of the time as they have more experience of doing these jobs
2 men required
Show
Ellie W (Inactive)
added a comment - Matt has said that the chassis shows signs of extensive surface corrosion which will need to be removed and scraped/ brushed from the entire chassis
The Van measures 31x10ft
Matt has said that he will need to speak to Bill Peters/ Bill Hibbs for a rough estimate of the time as they have more experience of doing these jobs
2 men required
Quotation Acceptance attached to JIRA
Payment Received for work and the worksheet has been issued
Payment Received for work and the worksheet has been issued
Show
Ellie W (Inactive)
added a comment - Quotation Acceptance attached to JIRA
Payment Received for work and the worksheet has been issued
| Attachment | QUOT-2079 - Acceptance.pdf [ 113307 ] |
Matt - Need to speak to Bill Hibbs to ask how long this will take.
Show
Ellie W (Inactive)
added a comment - Matt - Need to speak to Bill Hibbs to ask how long this will take.
| Attachment | CCF10052016_00007.jpg [ 117599 ] |
Matt - Chassis shows signs of extensive surface corrosion which will have to be removed (scraped/brushed) from entire chassis.
Show
Ellie W (Inactive)
added a comment - Matt - Chassis shows signs of extensive surface corrosion which will have to be removed (scraped/brushed) from entire chassis.
| Attachment | CCF10052016_00008.jpg [ 117601 ] |
I will issue a memo as notes say that Matt will need to speak to Bill hibbs as of the 10.05.16 and nothing has come back
Show
Lorraine Pryor (Inactive)
added a comment - I will issue a memo as notes say that Matt will need to speak to Bill hibbs as of the 10.05.16 and nothing has come back
| Attachment | 23.05.16 memo to keith.png [ 119417 ] |
| Summary | 1.Sky light over the shower cubical is loose and flapping/ 2.Strip that holds the panel down is loose 3.Mr cox has also requested a price for us to Waxoyl his van. He has the waxoyl but would like us to apply it. | 1.Sky light over the shower cubical is loose and flapping/ 2.Strip that holds the panel down is loose 3.Mr cox has also requested a price for us to Waxoyl his van. He has the waxoyl but would like us to apply it.( in yellow folder) |
| Description |
1.The sky light over the shower room is loose and flapping
2.Strip that holds the panel down across the front of the van has come loose. accept these on a quote tba for waxol |
1.The sky light over the shower room is loose and flapping
2.Strip that holds the panel down across the front of the van has come loose. accept these on a quote tba for waxol- this is in my yellow folder this part |
| Attachment | 25.05.16 returned Memo from Matt for Quote 2079 .pdf [ 119568 ] |
Re No 3 - Matt has come back to say we will not quote for waxoyl on the chassis as its too rusty.
I will send out a rejection letter to the owner.
I will send out a rejection letter to the owner.
Show
Lorraine Pryor (Inactive)
added a comment - Re No 3 - Matt has come back to say we will not quote for waxoyl on the chassis as its too rusty.
I will send out a rejection letter to the owner.
No action on this so closing off.
Show
Rose Crisp (Inactive)
added a comment - No action on this so closing off.
| Assignee | Adrienne Barwell [ adrienne ] | Rose Crisp [ rose ] |
will close this off as we did send a rejection letter back in may.
Show
Lorraine Pryor (Inactive)
added a comment - will close this off as we did send a rejection letter back in may.
| Attachment | 10.11.17 cant o this off .png [ 193420 ] |
| Attachment | 10.11.17 cant close this off.png [ 193421 ] |
I have now reported this to IT - Ray as we are not able to close this off on Jira.
Show
Lorraine Pryor (Inactive)
added a comment - I have now reported this to IT - Ray as we are not able to close this off on Jira.
| Assignee | Rose Crisp [ rose ] | Charleen Sibley [ charleen sibley ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Debbie Bartlett [ debbieb ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6m 8s | 1 | debbieb | 08/Feb/16 12:44 PM | |||||
|
4s | 1 | debbieb | 08/Feb/16 12:44 PM | |||||
|
14d 2h 57m | 1 | Lorraine Pryor (Inactive) | 22/Feb/16 3:42 PM | |||||
|
1h 17m | 1 | Lorraine Pryor (Inactive) | 22/Feb/16 4:59 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 22/Feb/16 4:59 PM | |||||
|
1s | 1 | Lorraine Pryor (Inactive) | 22/Feb/16 4:59 PM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 22/Feb/16 4:59 PM | |||||
|
20h 59m | 1 | Claire Folland | 23/Feb/16 1:58 PM | |||||
|
19h 38m | 1 | 24/Feb/16 9:37 AM | ||||||
|
6s | 1 | 24/Feb/16 9:37 AM |
