Details
-
Type:
Exterior Panels (8 Weeks)
-
Status: Complete
-
Priority:
High
-
Resolution: Completed
-
Labels:None
-
Plot:A19 - Mr Walbridge
-
Model:Regal Ambassador Windsor 2014
-
Serial:RG001147
-
Size:36 x 12 (2 bed)
-
Status Colour:
Complete
-
Park_Company:Holiday Resort Unity
-
Park_Code:UNIT01
-
Park_Contact:Elly Peters
-
Park_Phone:01278 751602
-
Park_Postcode:TA8 2RB
-
Invoice Number:465700 excess only --
-
Satisfaction note signed:No
-
Park_Key_Account:Yes
-
SLA Status:
-
Quote outcome:Accepted
Description
Cost Panel;
roof sheets x 2 and 1 top panel £348.30
PP £100.00
1 lenght of white guttering in stock - £18.83
Sealant/ screws misc £22.00
Labour 1 day 2 men £592.00
Labour travel £90.00
Mileage £77.00
roof sheets x 2 and 1 top panel £348.30
PP £100.00
1 lenght of white guttering in stock - £18.83
Sealant/ screws misc £22.00
Labour 1 day 2 men £592.00
Labour travel £90.00
Mileage £77.00
Issue Links
- Same Van
-
QUOT-2399
Damage to panel and guttering- Stacey at park has request the work is carried out for the new owners Mr & Mrs miles park are paying for repairs -2 man job - 1 day
-
- Complete
-
-
QUOT-2399
Damage to panel and guttering- Stacey at park has request the work is carried out for the new owners Mr & Mrs miles park are paying for repairs -2 man job - 1 day
-
- Complete
-
1. |
Update Customer |  |
Complete | Claire Folland | |
2. |
Check Parts Correct | |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Plot | A18 | A19 |
| Model | Victory Fairhaven Cl 2011 | Regal Ambassador Windsor 2014 |
| Serial | VLH110389 | RG001147 |
| Size | 40 x 12 (3 bed) | 36 x 12 (2 bed) |
| Attachment | assessment sheet issued.png [ 110860 ] |
| Attachment | report of damage.png [ 110861 ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
I have put this on the system for Lorraine
Show
Adrienne Barwell (Inactive)
added a comment - I have put this on the system for Lorraine
| Attachment | assessment sheet issued.png [ 110862 ] |
Assessment sheet issued
Show
Adrienne Barwell (Inactive)
added a comment - Assessment sheet issued
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Attachment | Update to the site.png [ 110865 ] |
| Attachment | A19 Regal a.jpg [ 110872 ] |
| Attachment | screenshot-1.png [ 111317 ] |
| Attachment | screenshot-2.png [ 111318 ] |
| Attachment | screenshot-3.png [ 111319 ] |
| Attachment | screenshot-4.png [ 111320 ] |
| Attachment | screenshot-5.png [ 111321 ] |
Engineers assessment sheet attached to jira and photos today.
Show
Lorraine Pryor (Inactive)
added a comment - Engineers assessment sheet attached to jira and photos today.
| Attachment | 15.02.16 engineer assessmnet sheet for - QUOT-2086.pdf [ 111322 ] |
I have emailed ecs asking for the panel and 2 roof sheets price only.
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed ecs asking for the panel and 2 roof sheets price only.
| Attachment | 15.02.16 email to shaun @ ecs.png [ 111341 ] |
Need to replace damaged panel on the top window side . 2 roof sheets and lenght of white gutter.
Cost Panel; TBA
roof sheets x 2 and 1 top panel £348.30
1 lenght of white guttering in stock -
Sealant x 1 £6.00
Labour 1 day 2 men £592.00
Labour travel £90.00
Mileage £77.00
Cost Panel; TBA
roof sheets x 2 and 1 top panel £348.30
1 lenght of white guttering in stock -
Sealant x 1 £6.00
Labour 1 day 2 men £592.00
Labour travel £90.00
Mileage £77.00
Show
Lorraine Pryor (Inactive)
added a comment - - edited Need to replace damaged panel on the top window side . 2 roof sheets and lenght of white gutter.
Cost Panel; TBA
roof sheets x 2 and 1 top panel £348.30
1 lenght of white guttering in stock -
Sealant x 1 £6.00
Labour 1 day 2 men £592.00
Labour travel £90.00
Mileage £77.00
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] |
| Attachment | 15.02.16 email to shaun @ ecs.png [ 111348 ] |
| Attachment | 18.02.16 QUOT-2086 ecs quote.pdf [ 111568 ] |
Stacey has phoned chasing this, the loss adjusters have been on the phone advising they have not recieved the quote, advised reading through the notes it looks like Lorraine is waiting for prices. have checked Lorraines email's, she has recieved the quote from ecs, will email Lorraine asking for this one to be done when she gets back
Show
Claire Folland
added a comment - Stacey has phoned chasing this, the loss adjusters have been on the phone advising they have not recieved the quote, advised reading through the notes it looks like Lorraine is waiting for prices. have checked Lorraines email's, she has recieved the quote from ecs, will email Lorraine asking for this one to be done when she gets back
| Description |
Cost Panel; TBA
roof sheets x 2 and 1 top panel £348.30 1 lenght of white guttering in stock - £18.83 Sealant/ screws misc £22.00 Labour 1 day 2 men £592.00 Labour travel £90.00 Mileage £77.00 |
| Description |
Cost Panel; TBA
roof sheets x 2 and 1 top panel £348.30 1 lenght of white guttering in stock - £18.83 Sealant/ screws misc £22.00 Labour 1 day 2 men £592.00 Labour travel £90.00 Mileage £77.00 |
Cost Panel; TBA
roof sheets x 2 and 1 top panel £348.30 PP £100.00 1 lenght of white guttering in stock - £18.83 Sealant/ screws misc £22.00 Labour 1 day 2 men £592.00 Labour travel £90.00 Mileage £77.00 |
| Attachment | 10.03.16 QUOT-2086.docx LB.docx [ 112777 ] |
| Attachment | 10.03.16 emailed quote.png [ 112778 ] |
| Attachment | 10.03.16 QUOT-2086 emailed .pdf [ 112779 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | ECs parts and surf bay to fit. |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Attachment | CCF10032016_00000.jpg [ 112901 ] |
Prices received from ECS for 1 x top panel and 2 pantiles
Paperwork passed to Lorraine
Paperwork passed to Lorraine
Show
Adrienne Barwell (Inactive)
added a comment - Prices received from ECS for 1 x top panel and 2 pantiles
Paperwork passed to Lorraine
Hi Lorraine
With reference to your quote for A19 – I forwarded this to Caravan Insurance as it is going through the owners insurance. Do I therefore, still need to sign the acceptance slip?
Many thanks
Stacey Mitchell
Holiday Home Warranty
Holiday Resort Unity
01278 751602
aftersales@hru.co.uk
With reference to your quote for A19 – I forwarded this to Caravan Insurance as it is going through the owners insurance. Do I therefore, still need to sign the acceptance slip?
Many thanks
Stacey Mitchell
Holiday Home Warranty
Holiday Resort Unity
01278 751602
aftersales@hru.co.uk
Show
Lorraine Pryor (Inactive)
added a comment - Hi Lorraine
With reference to your quote for A19 – I forwarded this to Caravan Insurance as it is going through the owners insurance. Do I therefore, still need to sign the acceptance slip?
Many thanks
Stacey Mitchell
Holiday Home Warranty
Holiday Resort Unity
01278 751602
aftersales@hru.co.uk
| Attachment | screenshot-6.png [ 113104 ] |
| Attachment | screenshot-7.png [ 113105 ] |
| Attachment | 10.03.16 QUOT-2086.docx LB-1.docx correct one.docx [ 113107 ] |
| Attachment |
10.03.16 |
| Summary | Damage to panel and guttering | Damage to panel and guttering-£50.00 excess on the policy |
| Attachment | 14.03.16 sage no .png [ 113113 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | 14.03.16 ecs accepted part on order.pdf [ 113116 ] |
I have emailed ECS to order the part today.
Stacey called and spoken to Claire to say Invoice the park for the £50.00 excess and they will collect it from him.
I will use invoice no 465700 this is on invoice quotes until I get the full owners name
Stacey called and spoken to Claire to say Invoice the park for the £50.00 excess and they will collect it from him.
I will use invoice no 465700 this is on invoice quotes until I get the full owners name
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have emailed ECS to order the part today.
Stacey called and spoken to Claire to say Invoice the park for the £50.00 excess and they will collect it from him.
I will use invoice no 465700 this is on invoice quotes until I get the full owners name
| Attachment | 14.03.16 email to ECS to order part.png [ 113122 ] |
| Attachment | 14.03.16 owners details.png [ 113141 ] |
| Attachment | 14.03.16 excess invoice .png [ 113144 ] |
| Attachment | screenshot-8.png [ 113145 ] |
| Attachment | 14.03.16 owners details.png [ 113141 ] |
| Attachment | screenshot-8.png [ 113145 ] |
| Attachment | screenshot-8.png [ 113341 ] |
| Description |
Cost Panel; TBA
roof sheets x 2 and 1 top panel £348.30 PP £100.00 1 lenght of white guttering in stock - £18.83 Sealant/ screws misc £22.00 Labour 1 day 2 men £592.00 Labour travel £90.00 Mileage £77.00 |
Cost Panel;
roof sheets x 2 and 1 top panel £348.30 PP £100.00 1 lenght of white guttering in stock - £18.83 Sealant/ screws misc £22.00 Labour 1 day 2 men £592.00 Labour travel £90.00 Mileage £77.00 |
| Attachment | sage quote invoice excess no 465700.png [ 113346 ] |
| Plot | A19 | A19 - Mr Walbridge |
I have now issued the owner excess invoice for £50.00 on sage no 465700
Invoice sent in the post today.
Invoice sent in the post today.
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have now issued the owner excess invoice for £50.00 on sage no 465700
Invoice sent in the post today.
| Invoice Number | 465700 excess only -- |
| Attachment | screenshot-9.png [ 113562 ] |
| Attachment | 11.04.16 chaser to ECS.png [ 114714 ] |
Stacey @ park was chasing this one up for a date, we are still waiting for the panel etc to come in, I have emailed her back to say this.
I have sent a chaser to Shaun @ ECS to see if we can get a approx date ?
I have sent a chaser to Shaun @ ECS to see if we can get a approx date ?
Show
Lorraine Pryor (Inactive)
added a comment - Stacey @ park was chasing this one up for a date, we are still waiting for the panel etc to come in, I have emailed her back to say this.
I have sent a chaser to Shaun @ ECS to see if we can get a approx date ?
Mark has asked me to credit the excess as it had VAT on it (466010)
I have re-invoiced without VAT - 466011
I have re-invoiced without VAT - 466011
Show
Ellie W (Inactive)
added a comment - Mark has asked me to credit the excess as it had VAT on it (466010)
I have re-invoiced without VAT - 466011
| Attachment | screenshot-10.png [ 116785 ] |
| Summary | Damage to panel and guttering-£50.00 excess on the policy | Damage to panel and guttering-£50.00 excess on the policy - park want to cancel this job as van owner has sold this now due to his wife passing away |
I have emailed Shaun at ECS to see if we can cancel this order roof sheets x 2 and 1 top panel £348.30 as Stacey at the park wants to cancel this now.
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed Shaun at ECS to see if we can cancel this order roof sheets x 2 and 1 top panel £348.30 as Stacey at the park wants to cancel this now.
Credited Excess as required by Lorraine on 466146
Show
Ellie W (Inactive)
added a comment - Credited Excess as required by Lorraine on 466146
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Assignee | Claire Folland [ claire ] | Lorraine Pryor [ lorraine ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Summary | Damage to panel and guttering-£50.00 excess on the policy - park want to cancel this job as van owner has sold this now due to his wife passing away | Damage to panel and guttering-£50.00 excess on the policy - park want to cancel this job as van owner has sold this now due to his wife passing away- cancelled work now due to death |
| Attachment | screenshot-11.png [ 117480 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] | |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Attachment | 09.05.16 shaun email to say ok to cancel this order work.png [ 117481 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Credited 465700 on 466184 as requested by Lorraine
Show
Ellie W (Inactive)
added a comment - Credited 465700 on 466184 as requested by Lorraine
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 11/Feb/16 | 18/Nov/16 |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Quote outcome | Accepted [ 12254 ] | Rejected [ 12255 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | Rejected [ 12255 ] | None [ 12253 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-12.png [ 137864 ] |
Stacey has asked that we still get these and fix the issue. I have been chasing Shaun about the panels. He has not had a date to confirm when these will be in. See screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - Stacey has asked that we still get these and fix the issue. I have been chasing Shaun about the panels. He has not had a date to confirm when these will be in. See screen shot attached.
| Attachment | screenshot-13.png [ 137865 ] |
| Summary | Damage to panel and guttering-£50.00 excess on the policy - park want to cancel this job as van owner has sold this now due to his wife passing away- cancelled work now due to death | Damage to panel and guttering-£50.00 excess on the policy - park want to cancel this job as van owner has sold this now due to his wife passing away- cancelled work now due to death Stacey would still like this work done. |
This had been closed off again.
Show
Isabel Smith (Inactive)
added a comment - This had been closed off again.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 22s | 1 | Adrienne Barwell (Inactive) | 09/Feb/16 4:28 PM | |||||
|
5s | 1 | monica | 13/Dec/16 1:31 PM | |||||
|
5s | 1 | monica | 13/Dec/16 1:31 PM | |||||
|
227d 21h 40m | 2 | monica | 09/Jan/17 2:14 PM | |||||
|
6s | 2 | monica | 09/Jan/17 2:14 PM | |||||
|
33s | 3 | monica | 09/Jan/17 2:14 PM | |||||
|
6d 45m | 3 | monica | 09/Jan/17 2:14 PM | |||||
|
40d 23h 8m | 3 | monica | 09/Jan/17 2:14 PM | |||||
|
8s | 3 | monica | 09/Jan/17 2:14 PM | |||||
|
4d 1h 29m | 3 | monica | 09/Jan/17 2:14 PM | |||||
|
10s | 2 | monica | 09/Jan/17 2:15 PM | |||||
|
64d 9m | 2 | Adrienne Barwell (Inactive) | 17/Jan/17 3:53 PM | |||||
|
42s | 2 | Adrienne Barwell (Inactive) | 17/Jan/17 3:53 PM | |||||
|
13s | 2 | Adrienne Barwell (Inactive) | 17/Jan/17 3:53 PM | |||||
|
17s | 2 | Adrienne Barwell (Inactive) | 17/Jan/17 3:53 PM | |||||
|
6s | 2 | Adrienne Barwell (Inactive) | 17/Jan/17 3:53 PM | |||||
|
51s | 2 | Adrienne Barwell (Inactive) | 17/Jan/17 3:53 PM | |||||
|
1m 48s | 2 | Adrienne Barwell (Inactive) | 17/Jan/17 3:53 PM | |||||
|
6m 48s | 2 | Adrienne Barwell (Inactive) | 17/Jan/17 3:54 PM | |||||
|
11s | 3 | Adrienne Barwell (Inactive) | 17/Jan/17 3:54 PM |
