Details
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Type:
Exterior Panels (8 Weeks)
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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ID Number:AS9882/4041
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Order No:AS9882/4041 from ECs
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Plot:A19 - Mr & Mrs Miles new owners
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Model:Regal Ambassador Windsor 2014
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Serial:RG001147
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Size:36 x 12 (2 bed)
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Part Number:ECs parts surfbay engineers 2 men 1 day
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Status Colour:
Complete
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Sage_Invoice:sage quote no 466893
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Park_Company:Holiday Resort Unity
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Park_Code:UNIT01
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Park_Contact:Elly Peters
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Park_Phone:01278 751602
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Park_Postcode:TA8 2RB
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Invoice Number:465700 excess only --
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Satisfaction note signed:Yes
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Park_Key_Account:Yes
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SLA Status:
-
Quote outcome:Accepted
Description
Cost Panel;
roof sheets x 2 and 1 top panel £348.30
PP £100.00
1 lenght of white guttering in stock - £18.83
Sealant/ screws misc £22.00
Labour 1 day 2 men £592.00
Labour travel £90.00
Mileage £77.00
roof sheets x 2 and 1 top panel £348.30
PP £100.00
1 lenght of white guttering in stock - £18.83
Sealant/ screws misc £22.00
Labour 1 day 2 men £592.00
Labour travel £90.00
Mileage £77.00
Issue Links
- Same Van
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QUOT-2086
Damage to panel and guttering-£50.00 excess on the policy - park want to cancel this job as van owner has sold this now due to his wife passing away- cancelled work now due to death Stacey would still like this work done.
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- Complete
-
-
QUOT-2086
Damage to panel and guttering-£50.00 excess on the policy - park want to cancel this job as van owner has sold this now due to his wife passing away- cancelled work now due to death Stacey would still like this work done.
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- Complete
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1. |
CLONE - Update Customer |  |
Complete | Claire Folland | |
2. |
CLONE - Check Parts Correct | |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Resolution | Completed [ 1 ] | |
| Priority | High [ 23 ] | Normal [ 21 ] |
| Due Date | 05/Apr/16 | 03/Oct/16 |
| Plot | A19 - Mr Walbridge | A19 - Mr & Mrs Miles new owners |
| Work Scheduled | 11/Feb/16 |
| Summary | CLONE - Damage to panel and guttering- Stacey at park has request the work is carried out for the new owners Mr & Mrs miles park are paying for repairs | Damage to panel and guttering- Stacey at park has request the work is carried out for the new owners Mr & Mrs miles park are paying for repairs |
| Attachment | email to ecs to order parts under new ref no.png [ 125124 ] |
| ID Number | AS9882/4041 |
| Attachment | 08.08.16 QUOT-2399.docx LB Mr & Mrs Miles LB.docx [ 125125 ] |
| Attachment | screenshot-1.png [ 125126 ] |
| Attachment | scan0001.pdf [ 125127 ] |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Attachment | screenshot-2.png [ 125128 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Part Number | ECs parts surfbay engineers 2 men 1 day | |
| Order No | AS9882/4041 from ECs |
| Attachment | sage invoice quote no 466893.png [ 125129 ] |
| Sage_Invoice | sage quote no 466893 |
| Summary | Damage to panel and guttering- Stacey at park has request the work is carried out for the new owners Mr & Mrs miles park are paying for repairs | Damage to panel and guttering- Stacey at park has request the work is carried out for the new owners Mr & Mrs miles park are paying for repairs -2 man job - 1 day |
| Attachment | new quote ref emailed to stacey.png [ 125130 ] |
| Attachment | screenshot-3.png [ 125166 ] |
| Attachment | screenshot-4.png [ 125167 ] |
| Attachment | screenshot-5.png [ 125274 ] |
| Attachment | screenshot-6.png [ 125275 ] |
| Attachment | screenshot-7.png [ 127550 ] |
| Attachment | screenshot-8.png [ 128457 ] |
| Attachment | screenshot-9.png [ 128458 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Attachment | 25.10.16 email to Shaun at ECs to chase.png [ 131595 ] |
| Attachment | email sent to ECs 25.10.16.png [ 131596 ] |
| Attachment | screenshot-10.png [ 132191 ] |
| Parts Expected | 10/Nov/16 |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Attachment | screenshot-11.png [ 135006 ] |
| Attachment | screenshot-12.png [ 135062 ] |
| Attachment | Darren complaint.png [ 139307 ] |
| Attachment | screenshot-13.png [ 139324 ] |
| Attachment | chase from Stacey.png [ 139333 ] |
| Attachment | update from ECS.png [ 139334 ] |
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
| Attachment | screenshot-14.png [ 140431 ] |
| Parts Expected | 10/Nov/16 | 06/Feb/17 |
| Attachment | screenshot-15.png [ 142566 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 14/Feb/17 | |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Plot |
| Attachment | IMG_1590.JPG [ 143488 ] | |
| Attachment | IMG_1591.JPG [ 143489 ] |
| Attachment | screenshot-16.png [ 143493 ] |
| Attachment | screenshot-17.png [ 143655 ] |
| Assignee | Isabel Smith [ monica ] | Charleen Sibley [ charleen sibley ] |
| Attachment | screenshot-18.png [ 144203 ] |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] | |
| Assignee | Charleen Sibley [ charleen sibley ] | Adrienne Barwell [ adrienne ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Attachment | screenshot-19.png [ 144205 ] |
| Attachment | _thumb_143488.png [ 144272 ] |
| Attachment | Chased Regal.png [ 144274 ] |
| Attachment | Email to Regal.png [ 144910 ] |
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | Accepted [ 12254 ] | None [ 12253 ] |
| Attachment | Email from Regal.png [ 145266 ] |
| Attachment | IMG_1590.JPG [ 145630 ] | |
| Attachment | IMG_1591.JPG [ 145631 ] | |
| Attachment | IMG_1592.JPG [ 145632 ] | |
| Attachment | IMG_1593.JPG [ 145633 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Isabel Smith [ monica ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | email update to the park.png [ 146502 ] |
| Attachment | worksheet issued.png [ 147112 ] |
| Assignee | Isabel Smith [ monica ] | Charleen Sibley [ charleen sibley ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Adrienne Barwell [ adrienne ] |
| Work Scheduled | 14/Feb/17 | 13/Mar/17 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Attachment | SKM_C224e17031811581.pdf [ 148525 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Adrienne Barwell [ adrienne ] |
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Priority | Manager escalations [ 10000 ] | Low [ 22 ] |
| Attachment | screenshot-20.png [ 161052 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] | Yes [ 11651 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Charleen Sibley [ charleen sibley ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |