Details
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Type:
Exterior Panels (8 Weeks)
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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ID Number:AS9882/4041
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Order No:AS9882/4041 from ECs
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Plot:A19 - Mr & Mrs Miles new owners
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Model:Regal Ambassador Windsor 2014
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Serial:RG001147
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Size:36 x 12 (2 bed)
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Part Number:ECs parts surfbay engineers 2 men 1 day
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Status Colour:
Complete
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Sage_Invoice:sage quote no 466893
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Park_Company:Holiday Resort Unity
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Park_Code:UNIT01
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Park_Contact:Elly Peters
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Park_Phone:01278 751602
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Park_Postcode:TA8 2RB
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Invoice Number:465700 excess only --
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Satisfaction note signed:Yes
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Park_Key_Account:Yes
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SLA Status:
-
Quote outcome:Accepted
Description
Cost Panel;
roof sheets x 2 and 1 top panel £348.30
PP £100.00
1 lenght of white guttering in stock - £18.83
Sealant/ screws misc £22.00
Labour 1 day 2 men £592.00
Labour travel £90.00
Mileage £77.00
roof sheets x 2 and 1 top panel £348.30
PP £100.00
1 lenght of white guttering in stock - £18.83
Sealant/ screws misc £22.00
Labour 1 day 2 men £592.00
Labour travel £90.00
Mileage £77.00
Issue Links
- Same Van
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QUOT-2086
Damage to panel and guttering-£50.00 excess on the policy - park want to cancel this job as van owner has sold this now due to his wife passing away- cancelled work now due to death Stacey would still like this work done.
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- Complete
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QUOT-2086
Damage to panel and guttering-£50.00 excess on the policy - park want to cancel this job as van owner has sold this now due to his wife passing away- cancelled work now due to death Stacey would still like this work done.
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- Complete
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1. |
CLONE - Update Customer |  |
Complete | Claire Folland | |
2. |
CLONE - Check Parts Correct | |
Complete | Claire Folland |
Activity
I have added some scans which was the original quote under 2086 and the ecs order.
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Lorraine Pryor (Inactive)
added a comment - I have added some scans which was the original quote under 2086 and the ecs order.
Chased for an anticipated delivery date
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Adrienne Barwell (Inactive)
added a comment - Chased for an anticipated delivery date
Shaun has advised that Lorraine cancelled this order several months ago
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Adrienne Barwell (Inactive)
added a comment - Shaun has advised that Lorraine cancelled this order several months ago
I have spoken to Stacey and she has confirmed that they definately require the panels and that Unity will be paying for the repair.
I have e-mailed Shaun and confirmed that we do require these panels
I have e-mailed Shaun and confirmed that we do require these panels
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Stacey and she has confirmed that they definately require the panels and that Unity will be paying for the repair.
I have e-mailed Shaun and confirmed that we do require these panels
Stacey from the site called to chase this up, I can see that it was cancelled and then re-ordered.
I have now emailed ECS to ask when the panels will be arriving and then we need to call Stacey back.
Screen shot of my email on Jira
I have now emailed ECS to ask when the panels will be arriving and then we need to call Stacey back.
Screen shot of my email on Jira
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Lorraine Pryor (Inactive)
added a comment - Stacey from the site called to chase this up, I can see that it was cancelled and then re-ordered.
I have now emailed ECS to ask when the panels will be arriving and then we need to call Stacey back.
Screen shot of my email on Jira
ECS has advised that this panel is due in next week
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Adrienne Barwell (Inactive)
added a comment - ECS has advised that this panel is due in next week
Stacey is chasing this.
I have confirmed that we will be chasing ECS and will get back to her
I have confirmed that we will be chasing ECS and will get back to her
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Adrienne Barwell (Inactive)
added a comment - Stacey is chasing this.
I have confirmed that we will be chasing ECS and will get back to her
I have chased Shaun to find out where an earth this panel is, it was due at the beginning of November. Awaiting his response
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Adrienne Barwell (Inactive)
added a comment - I have chased Shaun to find out where an earth this panel is, it was due at the beginning of November. Awaiting his response
No response from Shaun, I will chase him again
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Adrienne Barwell (Inactive)
added a comment - No response from Shaun, I will chase him again
No response from Shaun.
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Adrienne Barwell (Inactive)
added a comment - No response from Shaun.
I have chased for an update
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Adrienne Barwell (Inactive)
added a comment - I have chased for an update
I have called shaun again but i just get voicemail. Either he has changed his number or is ignoring the call altogether.
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Isabel Smith (Inactive)
added a comment - I have called shaun again but i just get voicemail. Either he has changed his number or is ignoring the call altogether.
Shaun has advised that he will call me tomorrow with a delivery date
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Adrienne Barwell (Inactive)
added a comment - Shaun has advised that he will call me tomorrow with a delivery date
The site have contacted Darren and complained about the length of time it is taking to obtain this panel. The customer is getting very annoyed and threatening legal action.
I have left a message for Shaun asking him to give me a call with an anticipated delivery date for the panel and advised that we need to have this fitted before the site opens in February.
I have left a message for Shaun asking him to give me a call with an anticipated delivery date for the panel and advised that we need to have this fitted before the site opens in February.
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Adrienne Barwell (Inactive)
added a comment - The site have contacted Darren and complained about the length of time it is taking to obtain this panel. The customer is getting very annoyed and threatening legal action.
I have left a message for Shaun asking him to give me a call with an anticipated delivery date for the panel and advised that we need to have this fitted before the site opens in February.
I have rung Shaun he has said that he should have the panels for this issue by the end of next week (28/01/17) I have told him that we can not have them any later than the 1st of February. I have also updated Stacey to let her know see screen shot attached.
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Isabel Smith (Inactive)
added a comment - I have rung Shaun he has said that he should have the panels for this issue by the end of next week (28/01/17) I have told him that we can not have them any later than the 1st of February. I have also updated Stacey to let her know see screen shot attached.
Note from Isabel, which had been put on the wrong claim:
Isabel Smith added a comment - 09/Jan/17 2:17 PM
Stacey has asked that we still get these and fix the issue. I have been chasing Shaun about the panels. He has not had a date to confirm when these will be in. See screen shot attached.
Isabel Smith added a comment - 09/Jan/17 2:17 PM
Stacey has asked that we still get these and fix the issue. I have been chasing Shaun about the panels. He has not had a date to confirm when these will be in. See screen shot attached.
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Adrienne Barwell (Inactive)
added a comment - Note from Isabel, which had been put on the wrong claim:
Isabel Smith added a comment - 09/Jan/17 2:17 PM
Stacey has asked that we still get these and fix the issue. I have been chasing Shaun about the panels. He has not had a date to confirm when these will be in. See screen shot attached.
I have rung Shaun and the panels should be with us w/c 06/02/17 I have told him if he gets them sooner to deliver quicker. I have updated ade and she said to email Shaun to get this issue sorted. Email to Shaun see screen shot attached.
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Isabel Smith (Inactive)
added a comment - I have rung Shaun and the panels should be with us w/c 06/02/17 I have told him if he gets them sooner to deliver quicker. I have updated ade and she said to email Shaun to get this issue sorted. Email to Shaun see screen shot attached.
Worksheet printed and filed Parts due in on Monday/ Tuesday morning.
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Isabel Smith (Inactive)
added a comment - Worksheet printed and filed Parts due in on Monday/ Tuesday morning.
recieved panel from ecs
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Claire Folland
added a comment - recieved panel from ecs
Steve has gone and attended today. He doesn't think that the panel is the right one the profile is wrong and this does not match up what is on the van. He has sent across some photos of this and I have added them to the claim see files attached.
I have spoken to Ade to see if we could get the panel from somewhere else. She has said that we could ask Regal directly but we would only get this if we could get a credit note from Shaun. I have said that i will look into this so at least we have notes to say that we have looked elsewhere and to find availabilty for other parts. See Screen shot 16 attached.
I have spoken to Ade to see if we could get the panel from somewhere else. She has said that we could ask Regal directly but we would only get this if we could get a credit note from Shaun. I have said that i will look into this so at least we have notes to say that we have looked elsewhere and to find availabilty for other parts. See Screen shot 16 attached.
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Isabel Smith (Inactive)
added a comment - Steve has gone and attended today. He doesn't think that the panel is the right one the profile is wrong and this does not match up what is on the van. He has sent across some photos of this and I have added them to the claim see files attached.
I have spoken to Ade to see if we could get the panel from somewhere else. She has said that we could ask Regal directly but we would only get this if we could get a credit note from Shaun. I have said that i will look into this so at least we have notes to say that we have looked elsewhere and to find availabilty for other parts. See Screen shot 16 attached.
I have spoken to Gabby in the aftersales department at Regal she is going to send over a from for us to fill in and them will provide a price for the part for me.
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Isabel Smith (Inactive)
added a comment - I have spoken to Gabby in the aftersales department at Regal she is going to send over a from for us to fill in and them will provide a price for the part for me.
I have sent an email to Regal asking for the part form see screen shot attached.
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Isabel Smith (Inactive)
added a comment - I have sent an email to Regal asking for the part form see screen shot attached.
I have spoken to Shaun at ECS and he has advised that he doesn't understand how the panel can be wrong, he will come and collect it either this week or next week and will go to Unity, if he thinks it can be fitted, he will do it for us, otherwise he will get another panel for us.
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Shaun at ECS and he has advised that he doesn't understand how the panel can be wrong, he will come and collect it either this week or next week and will go to Unity, if he thinks it can be fitted, he will do it for us, otherwise he will get another panel for us.
no update from Izzie
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Adrienne Barwell (Inactive)
added a comment - no update from Izzie
I have e-mailed an update to Stacey advising of the following:
As you are probably aware from conversations with Isabel, the replacement panel that arrived was although the right colour and size was not the correct profile and therefore would stand out on the holiday home. We were therefore unable to complete the repair. I have contacted the panel supplier who have advised that they will be collecting the panel from ourselves next week and calling to Unity to inspect the panel against the holiday home and then provide a replacement as a matter of urgency.
In the meantime, we have also contacted Regal direct with a view to trying to obtain the panel through another source.
I sincerely apologise for yet another delay with this repair and please rest assured that this matter is being dealt as a priority to the Department. I will be back in touch with you tomorrow with another update.
As you are probably aware from conversations with Isabel, the replacement panel that arrived was although the right colour and size was not the correct profile and therefore would stand out on the holiday home. We were therefore unable to complete the repair. I have contacted the panel supplier who have advised that they will be collecting the panel from ourselves next week and calling to Unity to inspect the panel against the holiday home and then provide a replacement as a matter of urgency.
In the meantime, we have also contacted Regal direct with a view to trying to obtain the panel through another source.
I sincerely apologise for yet another delay with this repair and please rest assured that this matter is being dealt as a priority to the Department. I will be back in touch with you tomorrow with another update.
Show
Adrienne Barwell (Inactive)
added a comment - - edited I have e-mailed an update to Stacey advising of the following:
As you are probably aware from conversations with Isabel, the replacement panel that arrived was although the right colour and size was not the correct profile and therefore would stand out on the holiday home. We were therefore unable to complete the repair. I have contacted the panel supplier who have advised that they will be collecting the panel from ourselves next week and calling to Unity to inspect the panel against the holiday home and then provide a replacement as a matter of urgency.
In the meantime, we have also contacted Regal direct with a view to trying to obtain the panel through another source.
I sincerely apologise for yet another delay with this repair and please rest assured that this matter is being dealt as a priority to the Department. I will be back in touch with you tomorrow with another update.
I have spoken to Izzie and she has advised that Regal have not got back to her yet
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Izzie and she has advised that Regal have not got back to her yet
I have emailed Regal for the price of the part needed and the leauge times. See screen shot attached.
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Isabel Smith (Inactive)
added a comment - I have emailed Regal for the price of the part needed and the leauge times. See screen shot attached.
I have had a request from regal for some photos to be able to help with this claim see screen shot attached. I have attached the photos and again asked for league time.
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Isabel Smith (Inactive)
added a comment - I have had a request from regal for some photos to be able to help with this claim see screen shot attached. I have attached the photos and again asked for league time.
I have spoken to Shaun at ECS he has advised that he will pick up the Regal panel next week and visit Unity to try and sort this out. I have once again stressed the urgency of this.
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Shaun at ECS he has advised that he will pick up the Regal panel next week and visit Unity to try and sort this out. I have once again stressed the urgency of this.
Isabel contacted Regal yesterday so I will chase tomorrow if we have not heard any thing.
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Charleen Sibley
added a comment - Isabel contacted Regal yesterday so I will chase tomorrow if we have not heard any thing.
ECS has confirmed they will be collecting the panel on thursday and attending the park on Thursday or Friday. I will update the park.
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Charleen Sibley
added a comment - ECS has confirmed they will be collecting the panel on thursday and attending the park on Thursday or Friday. I will update the park.
I updated the park today by email.
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Charleen Sibley
added a comment - I updated the park today by email.
ECS have said they will deliver the panel to us on Monday morning. Steve to attend and repair. Park updated by email today.
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Charleen Sibley
added a comment - ECS have said they will deliver the panel to us on Monday morning. Steve to attend and repair. Park updated by email today.
Panel received at 8.45am, Steve has collected this from the stores and taken it to the site with him today, with a view to fit it
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Adrienne Barwell (Inactive)
added a comment - Panel received at 8.45am, Steve has collected this from the stores and taken it to the site with him today, with a view to fit it
Steve and Baris completed 13/3/17
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Charleen Sibley
added a comment - Steve and Baris completed 13/3/17
New owners are Mr & Mrs miles and this will be charged to the park.
I have emailed ECs using the old p/o no AS9882/4041 but saying it now on a new ref of quot-2399 and asked for a time scale.
i have advise Stacey that due to shut down/ busy it will be 8-12 weeks for parts to come in she is going to update the owners.
I wil, set upa a quote on sage for when the work has been done to invoice park.