Details
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Type:
Exterior Panels (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Model:Pathfinder
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Serial:?
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Size:?
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Status Colour:
Assessment Sheet Issued
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Park_Company:Mother Ivey's Bay Holiday Park
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Park_Code:MOTH01
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Park_Phone:01841 520990
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Park_Postcode:PL28 8SL
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Issue Links
- Customer Problem with
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QUOT-1044
Timber repairs to lodge (Patricks parents)
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- Assessment Sheet Issued
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL28 8SL | |
| Park_Email | paulw@motheriveysbay.com | |
| Park_Phone | 01841 520990 | |
| Park_Code | MOTH01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Trevose Head | |
| Park_City | Near Padstow | |
| Park_Address | Mother Ivey's Bay Holiday Park |
Hide
Charleen Sibley
added a comment -
Permalink
This was a very old claim dating back to 2013. I have created a new issue and issued an assessment sheet for an engineer to attend and assess.
Show
Charleen Sibley
added a comment - This was a very old claim dating back to 2013. I have created a new issue and issued an assessment sheet for an engineer to attend and assess.
Assessment sheet in the file ready for scheduling.
Show
Charleen Sibley
added a comment - Assessment sheet in the file ready for scheduling.
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Adrienne Barwell [ adrienne ] |
| Attachment | Assessment sheet issued..png [ 145115 ] |
| Attachment | email to the park.png [ 145116 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
Steve to attend
Show
Adrienne Barwell (Inactive)
added a comment - Steve to attend
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 08/Mar/17 | |
| Plot |
Matt ran out of time - needs rescheduling.
Show
Charleen Sibley
added a comment - Matt ran out of time - needs rescheduling.
| Assignee | Charleen Sibley [ charleen sibley ] | Adrienne Barwell [ adrienne ] |
I have scheduled this for Steve to attend, but I have not made an appointment in case the other job over runs
Show
Adrienne Barwell (Inactive)
added a comment - I have scheduled this for Steve to attend, but I have not made an appointment in case the other job over runs
| Attachment | 26.04.17 engineers worksheet for QUOT-2592.pdf [ 157416 ] |
I have scanned the worksheet to jira today and will start working on the quote, this will be in my green folder being worked on.
Show
Lorraine Pryor (Inactive)
added a comment - I have scanned the worksheet to jira today and will start working on the quote, this will be in my green folder being worked on.
Spoken to Steve and he said that the best thing to do is for the engineer to rub this down then treat & repaint - but park would need to supply the paint/ vanish so that this matches what is on the unit.
this will be 2 hour, one man.
this will be 2 hour, one man.
Show
Lorraine Pryor (Inactive)
added a comment - Spoken to Steve and he said that the best thing to do is for the engineer to rub this down then treat & repaint - but park would need to supply the paint/ vanish so that this matches what is on the unit.
this will be 2 hour, one man.
| Attachment | 03.05.17 QUOT-2592 .docx LB.docx [ 158587 ] |
Quote attached to Jira.
breakdown for quote
1 man - 2 hours
Labour £74.00 plus travel time 22.50 = £96.50 plus vat
Mis items - paint brushes £10.00
Mileage oneway as they can go onto another job £42.90
sub Total £149.40
vat £29.88
Total £179.28
breakdown for quote
1 man - 2 hours
Labour £74.00 plus travel time 22.50 = £96.50 plus vat
Mis items - paint brushes £10.00
Mileage oneway as they can go onto another job £42.90
sub Total £149.40
vat £29.88
Total £179.28
Show
Lorraine Pryor (Inactive)
added a comment - Quote attached to Jira.
breakdown for quote
1 man - 2 hours
Labour £74.00 plus travel time 22.50 = £96.50 plus vat
Mis items - paint brushes £10.00
Mileage oneway as they can go onto another job £42.90
sub Total £149.40
vat £29.88
Total £179.28
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Surfbay engineer x 1 - 2hours supply paint brushes ( park would have to supply stain) |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
The park haven't been in contact to say that they would like to go ahead with this quote. It has been past the 28 day time and I have checked with Charleen and we have agreed to close this claim off.
Show
Isabel Smith (Inactive)
added a comment - The park haven't been in contact to say that they would like to go ahead with this quote. It has been past the 28 day time and I have checked with Charleen and we have agreed to close this claim off.
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Quote outcome | Accepted [ 12254 ] | Rejected [ 12255 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | Rejected [ 12255 ] | None [ 12253 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1m 47s | 1 | charleen sibley | 28/Feb/17 8:43 AM | |||||
|
3d 41m | 1 | Adrienne Barwell (Inactive) | 03/Mar/17 9:25 AM | |||||
|
60d 23h 3m | 1 | Lorraine Pryor (Inactive) | 03/May/17 9:28 AM | |||||
|
29s | 1 | Lorraine Pryor (Inactive) | 03/May/17 9:29 AM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 03/May/17 9:29 AM | |||||
|
141d 56m | 1 | monica | 21/Sep/17 10:25 AM | |||||
|
3s | 1 | monica | 21/Sep/17 10:25 AM | |||||
|
3s | 1 | monica | 21/Sep/17 10:25 AM | |||||
|
1s | 1 | monica | 21/Sep/17 10:25 AM | |||||
|
2972d 20h 2m | 1 | 11/Nov/25 5:27 AM | ||||||
|
16s | 1 | 11/Nov/25 5:28 AM |
