Quotes
  1. Quotes
  2. QUOT-2925

Exterior damage 2 x 5 mt cladding in stone & "A" frame chassis plus bolts

        Details

        • Type: Information Only Information Only
        • Status: Assessment Sheet Issued
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Plot:
          14
        • Model:
          Beaumont
        • Serial:
          1860772
        • Size:
          42x14
        • Status Colour:
          Assessment Sheet Issued Assessment Sheet Issued
        • Stock_Number:
          34974
        • Sage_Invoice:
          478259
        • Park_Company:
           Stowford Farm Meadows
        • Park_Code:
          STOW01
        • Park_Contact:
          Gemma
        • Park_Phone:
          01271882476
        • Park_Postcode:
          EX34 0PW
        • Invoice Number:
          478259
        • Park_Key_Account:
          No
        • SLA: Quote Time to:
        • SLA Status:
        • Quote outcome:
          None
        1. Microsoft Word
          QUOT-2925.docx
          17 kB
          Charleen Sibley
        2. PDF File
          SKM_C224e18051715150.pdf
          5.97 MB
          Charleen Sibley
        3. PDF File
          SKM_C224e18051715151.pdf
          484 kB
          Charleen Sibley
        1. CCF09082018_00001.jpg
          652 kB
        2. CCF09082018_00001.jpg
          652 kB
        3. email to abi for quote.png
          357 kB
        4. email to ecs.png
          297 kB
        5. email to order from Abi.png
          313 kB
        6. quote from abi.png
          327 kB
        7. screenshot-1.png
          238 kB

          Issue Links

          Customer Problem with

          Chassis (8 Weeks) - QUOT-2929 chassis has been damaged by the park ** Completed at Stowford ** STILL TO replaced on yard van

          • Normal - Normal Priority
          • Assessment Sheet Issued

            Activity

            Ascending order - Click to sort in descending order
            Charleen Sibley created issue -
            Charleen Sibley made changes -
            Field Original Value New Value
            Park_Contact Mr W D Rice
            Park_Postcode EX34 0PW
            Park_Email teresa@stowford.co.uk
            Park_Phone 01271 889339 / 01271882476
            Park_Code STOW01
            Park_Key_Account No
            Park_City Combe Martin
            Park_Address Berry Down
            Hide
            Permalink
            Charleen Sibley added a comment - - edited
            Duncan assessed this issue whist at the park. I have emailed ABI asking for a quote. Pictures attached as a pdi above. Asked ABI for a price
            Show
            Charleen Sibley added a comment - - edited Duncan assessed this issue whist at the park. I have emailed ABI asking for a quote. Pictures attached as a pdi above. Asked ABI for a price
            Charleen Sibley made changes -
            Attachment SKM_C224e18051715150.pdf [ 211426 ]
            Charleen Sibley made changes -
            Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
            Charleen Sibley made changes -
            Attachment SKM_C224e18051715151.pdf [ 211427 ]
            Charleen Sibley made changes -
            Attachment email to abi for quote.png [ 211434 ]
            Charleen Sibley made changes -
            Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
            Plot
            Charleen Sibley made changes -
            Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
            Hide
            Permalink
            Charleen Sibley added a comment -
            Rear bottom panel 4300 wide x 330 high
            Rear chassis plate and a frame & bolts
            Door side mid bottom panel 3330 wide x 330 high

            These are the the bit Duncan assessed we need.

            2 men 6 hours
            Show
            Charleen Sibley added a comment - Rear bottom panel 4300 wide x 330 high Rear chassis plate and a frame & bolts Door side mid bottom panel 3330 wide x 330 high These are the the bit Duncan assessed we need. 2 men 6 hours
            Hide
            Permalink
            Charleen Sibley added a comment -
            Emailed abi for prices and ecs
            Show
            Charleen Sibley added a comment - Emailed abi for prices and ecs
            Charleen Sibley made changes -
            Attachment email to ecs.png [ 212038 ]
            Hide
            Permalink
            Charleen Sibley added a comment -
            ABI came back and questioned the chassis parts we needed. However I have replied and said not to worry about the chassis but to continue to quote for the panels.
            Show
            Charleen Sibley added a comment - ABI came back and questioned the chassis parts we needed. However I have replied and said not to worry about the chassis but to continue to quote for the panels.
            Charleen Sibley made changes -
            Attachment quote from abi.png [ 215594 ]
            Hide
            Permalink
            Charleen Sibley added a comment -
            Price received from ABI - ordered parts using PO AS11585/50412
            Show
            Charleen Sibley added a comment - Price received from ABI - ordered parts using PO AS11585/50412
            Charleen Sibley made changes -
            Attachment email to order from Abi.png [ 215595 ]
            Charleen Sibley made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Charleen Sibley made changes -
            Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
            Charleen Sibley made changes -
            Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
            Quote outcome None [ 12253 ] Accepted [ 12254 ]
            Charleen Sibley made changes -
            Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment - - edited
            Pats on order from ABI. Kristie at ABI has advised that the cladding has been received at ABI and will be delivered to Surf Bay within the next two weeks. Call time:13.55.47pm
            Show
            Debbie Bartlett (Inactive) added a comment - - edited Pats on order from ABI. Kristie at ABI has advised that the cladding has been received at ABI and will be delivered to Surf Bay within the next two weeks. Call time:13.55.47pm
            Hide
            Permalink
            Claire Folland added a comment -
            Winston phoned to advise he has just noticed there is minor damage on the other side which is about the size of your thumb, he would like to know if we can have a look at this when we go down to repair the unit,
            Show
            Claire Folland added a comment - Winston phoned to advise he has just noticed there is minor damage on the other side which is about the size of your thumb, he would like to know if we can have a look at this when we go down to repair the unit,
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment - - edited
            Sam from ABI has made a delivery today but the cladding wasn't on the delivery. Kristie has advised that the cladding will be delivered within two weeks I will call for and update on Monday.
            Show
            Debbie Bartlett (Inactive) added a comment - - edited Sam from ABI has made a delivery today but the cladding wasn't on the delivery. Kristie has advised that the cladding will be delivered within two weeks I will call for and update on Monday.
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Kristie has advised that Sam should have dropped the cladding off. She is going to give him a call and call me back.
            Show
            Debbie Bartlett (Inactive) added a comment - Kristie has advised that Sam should have dropped the cladding off. She is going to give him a call and call me back.
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Sam has advised that he has delivered this to Surf Bay today. 17.07.18
            Show
            Debbie Bartlett (Inactive) added a comment - Sam has advised that he has delivered this to Surf Bay today. 17.07.18
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Parts received at Surf bay worksheet issued and item placed on rack
            Show
            Heather Barbieri (Inactive) added a comment - Parts received at Surf bay worksheet issued and item placed on rack
            Heather Barbieri (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
            Plot
            Heather Barbieri (Inactive) made changes -
            Summary Exterior damage Exterior damage 2 x 5 mt cladding in stone
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-1.png [ 218396 ]
            Heather Barbieri (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
            Assignee Claire Folland [ claire ] Heather Barbieri [ heather ]
            Heather Barbieri (Inactive) made changes -
            Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
            Assignee Heather Barbieri [ heather ] Charleen Sibley [ charleen sibley ]
            Charleen Sibley made changes -
            Link This issue Customer Problem with QUOT-2929 [ QUOT-2929 ]
            Charleen Sibley made changes -
            Summary Exterior damage 2 x 5 mt cladding in stone Exterior damage 2 x 5 mt cladding in stone & "A" frame chassis plus bolts
            Charleen Sibley made changes -
            Attachment QUOT-2925.docx [ 218895 ]
            Hide
            Permalink
            Charleen Sibley added a comment -
            Still waiting for "A frame chassis" quot-2929 to be delivered. Quotation sent to the park today.
            Show
            Charleen Sibley added a comment - Still waiting for "A frame chassis" quot-2929 to be delivered. Quotation sent to the park today.
            Charleen Sibley made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Charleen Sibley [ charleen sibley ] Heather Barbieri [ heather ]
            Plot
            Charleen Sibley made changes -
            Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
            Charleen Sibley made changes -
            Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
            Invoice Number 00000
            Charleen Sibley made changes -
            Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
            Satisfaction note signed No [ 11650 ] Yes [ 11651 ]
            Assignee Heather Barbieri [ heather ] Charleen Sibley [ charleen sibley ]
            Charleen Sibley made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Charleen Sibley made changes -
            Resolution Completed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Charleen Sibley made changes -
            Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
            Quote outcome Accepted [ 12254 ] None [ 12253 ]
            Charleen Sibley made changes -
            Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
            Plot
            Charleen Sibley made changes -
            Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
            Charleen Sibley made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Charleen Sibley made changes -
            Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
            Charleen Sibley made changes -
            Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
            Quote outcome None [ 12253 ] Accepted [ 12254 ]
            Charleen Sibley made changes -
            Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
            Charleen Sibley made changes -
            Attachment CCF09082018_00001.jpg [ 220891 ]
            Charleen Sibley made changes -
            Attachment CCF09082018_00001.jpg [ 220892 ]
            Hide
            Permalink
            Charleen Sibley added a comment -
            Completed by Matt 3/8/18 - invoiced park using invoice number 478259
            Show
            Charleen Sibley added a comment - Completed by Matt 3/8/18 - invoiced park using invoice number 478259
            Charleen Sibley made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Charleen Sibley made changes -
            Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
            Charleen Sibley made changes -
            Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
            Charleen Sibley made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Charleen Sibley made changes -
            Sage_Invoice 478259
            Charleen Sibley made changes -
            Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
            Charleen Sibley made changes -
            Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
            Invoice Number 00000 478259
            Charleen Sibley made changes -
            Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
            Satisfaction note signed Yes [ 11651 ]
            Charleen Sibley made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Charleen Sibley made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            made changes -
            Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
            Quote outcome Accepted [ 12254 ] None [ 12253 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Assessment Sheet Issued Assessment Sheet Issued
            		8m 36s 1 charleen sibley 17/May/18 4:08 PM
            Resolved Resolved Reopened Reopened
            		2s 1 charleen sibley 23/Jul/18 12:48 PM
            Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
            		17m 3s 2 charleen sibley 23/Jul/18 12:49 PM
            Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
            		8s 2 charleen sibley 23/Jul/18 12:49 PM
            Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
            		38d 20h 55m 2 charleen sibley 23/Jul/18 12:49 PM
            Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
            		3s 2 charleen sibley 23/Jul/18 12:49 PM
            Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
            		4s 2 charleen sibley 23/Jul/18 12:49 PM
            Quotation accepted Quotation accepted Parts ordered Parts ordered
            		8s 2 charleen sibley 23/Jul/18 12:49 PM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		40d 20h 20m 2 charleen sibley 09/Aug/18 1:28 PM
            Parts Recieved Parts Recieved Parts in Stock Parts in Stock
            		24m 46s 2 charleen sibley 09/Aug/18 1:29 PM
            Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
            		6s 2 charleen sibley 09/Aug/18 1:29 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		4d 3h 22m 2 charleen sibley 09/Aug/18 1:29 PM
            Engineer Scheduled Engineer Scheduled Work Completed Work Completed
            		14s 2 charleen sibley 09/Aug/18 1:29 PM
            Work Completed Work Completed Satisfaction Note Satisfaction Note
            		16s 2 charleen sibley 09/Aug/18 1:29 PM
            Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
            		24s 2 charleen sibley 09/Aug/18 1:29 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		7s 2 charleen sibley 09/Aug/18 1:29 PM
            Resolved Resolved Complete Complete
            		2s 1 charleen sibley 09/Aug/18 1:29 PM
            Complete Complete Reopened Reopened
            		2484d 6h 36m 1 28/May/25 8:06 PM
            Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
            		48s 2 28/May/25 8:07 PM

              People

              • Assignee:
                Charleen Sibley
                Reporter:
                Charleen Sibley
              • Watchers:
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                Dates

                • Created:
                  Updated: