Quotes
  1. Quotes
  2. QUOT-2929

chassis has been damaged by the park ** Completed at Stowford ** STILL TO replaced on yard van

        Details

        • Type: Chassis (8 Weeks) Chassis (8 Weeks)
        • Status: Assessment Sheet Issued
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Plot:
          14
        • Model:
          beaumont
        • Serial:
          1860772
        • Size:
          42x14
        • Status Colour:
          Assessment Sheet Issued Assessment Sheet Issued
        • Stock_Number:
          34974
        • Park_Company:
           Stowford Farm Meadows
        • Park_Code:
          STOW01
        • Park_Contact:
          Gemma
        • Park_Phone:
          01271882476
        • Park_Postcode:
          EX34 0PW
        • Invoice Number:
          .
        • Park_Key_Account:
          No
        • SLA: Quote Time to:
        • SLA Status:
        • Quote outcome:
          None
        1. CCF06062018_00005.jpg
          730 kB
        2. screenshot-1.png
          266 kB
        3. screenshot-2.png
          200 kB

          Issue Links

          Customer Problem with

          Information Only - QUOT-2925 Exterior damage 2 x 5 mt cladding in stone & "A" frame chassis plus bolts

          • Normal - Normal Priority
          • Assessment Sheet Issued
          Same Van

          Chassis (8 Weeks) - SBHP-636 Rear steel cross member channel

          • Normal - Normal Priority
          • Awaiting Quote

            Activity

            Ascending order - Click to sort in descending order
            Claire Folland created issue -
            Claire Folland made changes -
            Field Original Value New Value
            Park_Contact Mr W D Rice
            Park_Postcode EX34 0PW
            Park_Email teresa@stowford.co.uk
            Park_Phone 01271 889339 / 01271882476
            Park_Code STOW01
            Park_Key_Account No
            Park_City Combe Martin
            Park_Address Berry Down
            Hide
            Permalink
            Claire Folland added a comment -
            Adam has requested we take off whatever we need from a van here to carry out the work, this must be completed next week, Duncan and Steve have now had a look at the van here and it is a bigger job then we first thought, steve has now discussed this with Adam, he has agreed we order in new tools and do what ever it takes to complete this, steve will get me a list of all the tools required
            Show
            Claire Folland added a comment - Adam has requested we take off whatever we need from a van here to carry out the work, this must be completed next week, Duncan and Steve have now had a look at the van here and it is a bigger job then we first thought, steve has now discussed this with Adam, he has agreed we order in new tools and do what ever it takes to complete this, steve will get me a list of all the tools required
            Claire Folland made changes -
            Attachment screenshot-1.png [ 212541 ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment - - edited
            Adam has advised that we can remove the part chassis needed from the Beaumount in the yard, chassis number: ABI1860260 Stock number: 33805. And use it to fix the chassis at Stowford. I have printed and filed a work sheet for Duncan and Steve. Screen shot of work sheet attached.
            Show
            Debbie Bartlett (Inactive) added a comment - - edited Adam has advised that we can remove the part chassis needed from the Beaumount in the yard, chassis number: ABI1860260 Stock number: 33805. And use it to fix the chassis at Stowford. I have printed and filed a work sheet for Duncan and Steve. Screen shot of work sheet attached.
            Debbie Bartlett (Inactive) made changes -
            Attachment screenshot-2.png [ 212737 ]
            Debbie Bartlett (Inactive) made changes -
            Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
            Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
            Debbie Bartlett (Inactive) made changes -
            Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
            Assignee Charleen Sibley [ charleen sibley ] Debbie Bartlett [ debbieb ]
            Plot
            Claire Folland made changes -
            Link This issue Same Van SBHP-636 [ SBHP-636 ]
            Claire Folland made changes -
            Attachment CCF06062018_00005.jpg [ 213304 ]
            Hide
            Permalink
            Claire Folland added a comment -
            This has now been completed by Duncan and Steve, Adam needs to know how much we are charging them before we issue the invoice
            Show
            Claire Folland added a comment - This has now been completed by Duncan and Steve, Adam needs to know how much we are charging them before we issue the invoice
            Claire Folland made changes -
            Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
            Claire Folland made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Claire Folland made changes -
            Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
            Claire Folland made changes -
            Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
            Quote outcome None [ 12253 ] Accepted [ 12254 ]
            Claire Folland made changes -
            Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
            Claire Folland made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Assignee Debbie Bartlett [ debbieb ] Claire Folland [ claire ]
            Plot
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
            Claire Folland made changes -
            Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
            Claire Folland made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
            Plot
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
            Hide
            Permalink
            Claire Folland added a comment -
            not heard anything from Gateway, phoned again and asked if there was someone i can speak to, they advised i needed to email sales@gateway-chassis.co.uk, sent email
            Show
            Claire Folland added a comment - not heard anything from Gateway, phoned again and asked if there was someone i can speak to, they advised i needed to email sales@gateway-chassis.co.uk , sent email
            Charleen Sibley made changes -
            Link This issue Customer Problem with QUOT-2925 [ QUOT-2925 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Paul has emailed me to advise if i send payment today he will send the part out immediately, spoke to Mel, she has asked if they can send us a VAT invoice and she will arrange payment, emailed Paul back
            Show
            Claire Folland added a comment - Paul has emailed me to advise if i send payment today he will send the part out immediately, spoke to Mel, she has asked if they can send us a VAT invoice and she will arrange payment, emailed Paul back
            Hide
            Permalink
            Claire Folland added a comment -
            Tim from Gateway has advised he will get paul to phone me on monday regarding invoice, they are still on shutdown which is causing the delay
            Show
            Claire Folland added a comment - Tim from Gateway has advised he will get paul to phone me on monday regarding invoice, they are still on shutdown which is causing the delay
            Charleen Sibley made changes -
            Summary chassis has been damaged by the park chassis has been damaged by the park ** Completed at Stowford ** STILL TO replaced on yard van
            Claire Folland made changes -
            Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
            Invoice Number .
            Claire Folland made changes -
            Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
            Satisfaction note signed No [ 11650 ]
            Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
            Claire Folland made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Claire Folland made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            made changes -
            Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
            Quote outcome Accepted [ 12254 ] None [ 12253 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Assessment Sheet Issued Assessment Sheet Issued
            		5d 1h 11m 1 debbieb 30/May/18 3:18 PM
            Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
            		4s 1 debbieb 30/May/18 3:18 PM
            Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
            		6d 20h 34m 1 Claire Folland 06/Jun/18 11:53 AM
            Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
            		3s 1 Claire Folland 06/Jun/18 11:53 AM
            Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
            		1s 1 Claire Folland 06/Jun/18 11:53 AM
            Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
            		1s 1 Claire Folland 06/Jun/18 11:53 AM
            Quotation accepted Quotation accepted Parts ordered Parts ordered
            		3s 1 Claire Folland 06/Jun/18 11:53 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		4s 1 Claire Folland 06/Jun/18 11:53 AM
            Parts Recieved Parts Recieved Parts in Stock Parts in Stock
            		2s 1 Claire Folland 06/Jun/18 11:53 AM
            Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
            		2s 1 Claire Folland 06/Jun/18 11:53 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		4s 1 Claire Folland 06/Jun/18 11:53 AM
            Engineer Scheduled Engineer Scheduled Work Completed Work Completed
            		1s 1 Claire Folland 06/Jun/18 11:53 AM
            Work Completed Work Completed Satisfaction Note Satisfaction Note
            		133d 1m 1 Claire Folland 17/Oct/18 11:55 AM
            Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
            		14s 1 Claire Folland 17/Oct/18 11:55 AM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		4s 1 Claire Folland 17/Oct/18 11:55 AM
            Resolved Resolved Complete Complete
            		2s 1 Claire Folland 17/Oct/18 11:55 AM
            Complete Complete Reopened Reopened
            		2415d 8h 11m 1 28/May/25 8:07 PM
            Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
            		50s 1 28/May/25 8:07 PM

              People

              • Assignee:
                Charleen Sibley
                Reporter:
                Claire Folland
              • Watchers:
                0 Start watching this issue

                Dates

                • Created:
                  Updated: