Quotes
  1. Quotes
  2. QUOT-3405

Damaged during sitting

        Details

        • Type: Exterior Panels (8 Weeks) Exterior Panels (8 Weeks)
        • Status: Assessment Sheet Issued
        • Priority: Critical Critical
        • Resolution: Unresolved
        • Labels:
          None
        • Plot:
          Ave 4 Plot 40
        • Model:
          Bordeaux
        • Serial:
          035970H
        • Size:
          35x12
        • Status Colour:
          Assessment Sheet Issued Assessment Sheet Issued
        • Supplier:
          Swift
        • Ordered By?:
          DT
        • Stock_Number:
          38053
        • Park_Company:
           Bigbury Bay Holiday Park
        • Park_Code:
          BIGB01
        • Park_Phone:
          01548 810363
        • Park_Postcode:
          TQ7 4HT
        • Additional Contact Details:
          Mark (The Caravan Siting Co.) will be paying for the repair on both vans.
        • Invoice Number:
          487319
        • Satisfaction note signed:
          Yes
        • Park_Key_Account:
          No
        • SLA: Quote Time to:
        • SLA Status:
        • Quote outcome:
          None

          Description

          035970H – New Swift Bordeaux 35x12 (currently at the bottom but will be moving up to Ave 4, Pitch 40)
          *New roof sheet
          *Barge Board
          *Guttering, Downpipe and clips
          *Corner Trim
          *Bottom panel (it’s a half panel and doesn’t go right to the door)
          1. PDF File
            QUOT-3405.pdf
            184 kB
            Duncan Thomson
          2. PDF File
            SKM_C224e21082414400_0004.pdf
            39 kB
            Charleen Sibley
          3. PDF File
            SKM_C224e22011810230_0005.pdf
            30 kB
            Charleen Sibley
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          13. eeec16a6-ae39-4985-ad0c-81f40dcc3c34.jpg
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          14. Parts Ordered.png
            199 kB
          15. Quote sent.png
            540 kB
          16. roof.jpg
            210 kB
          17. screenshot-1.png
            159 kB
          18. screenshot-2.png
            334 kB
          19. screenshot-3.png
            194 kB
          20. screenshot-4.png
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          21. screenshot-5.png
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          22. screenshot-6.png
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          23. screenshot-7.png
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          24. screenshot-8.png
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            Issue Links

            Customer Problem with

            Exterior Panels (8 Weeks) - Exterior Panels QUOT-3406 Van damaged by other van being sited

            • High - High Maintenance Issues
            • Assessment Sheet Issued

              Activity

              Ascending order - Click to sort in descending order
              Duncan Thomson created issue -
              Duncan Thomson made changes -
              Field Original Value New Value
              Park_Postcode TQ7 4HT
              Park_Phone 01548 810363
              Park_Code BIGB01
              Park_Key_Account No
              Park_Address2 Challaborough
              Park_City Near Kingsbridge
              Park_Address Bigbury Bay Holiday Park
              Duncan Thomson made changes -
              Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
              Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
              Duncan Thomson made changes -
              Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
              Duncan Thomson made changes -
              Link This issue Customer Problem with QUOT-3406 [ QUOT-3406 ]
              Hide
              Permalink
              Duncan Thomson added a comment -
              3405 Hit 3406
              Show
              Duncan Thomson added a comment - 3405 Hit 3406
              Duncan Thomson made changes -
              Attachment Parts Ordered.png [ 298810 ]
              Hide
              Permalink
              Duncan Thomson added a comment -
              Sent list of swift parts to order ASAP and will finish quote once i have the prices for the other van
              Show
              Duncan Thomson added a comment - Sent list of swift parts to order ASAP and will finish quote once i have the prices for the other van
              Duncan Thomson made changes -
              Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
              Plot
              Duncan Thomson made changes -
              Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
              Heather Barbieri (Inactive) made changes -
              Attachment screenshot-1.png [ 299043 ]
              Heather Barbieri (Inactive) made changes -
              Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
              Manufacturer Swift
              Heather Barbieri (Inactive) made changes -
              Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
              Heather Barbieri (Inactive) made changes -
              Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
              Quote outcome None [ 12253 ] Accepted [ 12254 ]
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              Quotation accepted parts ordered
              Show
              Heather Barbieri (Inactive) added a comment - Quotation accepted parts ordered
              Heather Barbieri (Inactive) made changes -
              Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
              Heather Barbieri (Inactive) made changes -
              Attachment screenshot-2.png [ 299044 ]
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              LED strip received labelled and placed on therack
              Show
              Heather Barbieri (Inactive) added a comment - LED strip received labelled and placed on therack
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              1 x Bargebpard LED channel received
              Show
              Heather Barbieri (Inactive) added a comment - 1 x Bargebpard LED channel received
              Heather Barbieri (Inactive) made changes -
              Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
              Assignee Duncan Thomson [ duncan ] Claire Folland [ claire ]
              Plot
              Parts in 02/Jun/21 2:37 PM
              Heather Barbieri (Inactive) made changes -
              Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
              Assignee Claire Folland [ claire ] Heather Barbieri [ heather ]
              Heather Barbieri (Inactive) made changes -
              Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
              Assignee Heather Barbieri [ heather ] Charleen Sibley [ charleen sibley ]
              Heather Barbieri (Inactive) made changes -
              Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
              Assignee Charleen Sibley [ charleen sibley ] Heather Barbieri [ heather ]
              Plot
              Heather Barbieri (Inactive) made changes -
              Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
              Heather Barbieri (Inactive) made changes -
              Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
              Invoice Number .....
              Emma Harrison (Inactive) made changes -
              Stock_Number 38053
              Duncan Thomson made changes -
              Attachment QUOT-3405.pdf [ 301001 ]
              Duncan Thomson made changes -
              Attachment Quote sent.png [ 301002 ]
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              1 x 105 x 350 xJ005603
              Show
              Heather Barbieri (Inactive) added a comment - 1 x 105 x 350 xJ005603
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              1 x Cap Bargeboard end LH received and placed on the shel
              Show
              Heather Barbieri (Inactive) added a comment - 1 x Cap Bargeboard end LH received and placed on the shel
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              1 x Exterior Corner revceived
              Show
              Heather Barbieri (Inactive) added a comment - 1 x Exterior Corner revceived
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              1 x panel received labelled and placed on panel rack
              Show
              Heather Barbieri (Inactive) added a comment - 1 x panel received labelled and placed on panel rack
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              1 roof sheet received
              Show
              Heather Barbieri (Inactive) added a comment - 1 roof sheet received
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              just waiting for the bargeboard
              Show
              Heather Barbieri (Inactive) added a comment - just waiting for the bargeboard
              Duncan Thomson made changes -
              Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
              Satisfaction note signed No [ 11650 ]
              Assignee Heather Barbieri [ heather ] Charleen Sibley [ charleen sibley ]
              Duncan Thomson made changes -
              Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
              Resolution Completed [ 1 ]
              Duncan Thomson made changes -
              Resolution Completed [ 1 ]
              Status Resolved [ 5 ] Reopened [ 4 ]
              Duncan Thomson made changes -
              Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
              Quote outcome Accepted [ 12254 ] None [ 12253 ]
              Duncan Thomson made changes -
              Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
              Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
              Plot
              Duncan Thomson made changes -
              Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
              Duncan Thomson made changes -
              Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
              Duncan Thomson made changes -
              Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
              Duncan Thomson made changes -
              Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
              Quote outcome None [ 12253 ] Accepted [ 12254 ]
              Duncan Thomson made changes -
              Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
              Duncan Thomson made changes -
              Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
              Assignee Duncan Thomson [ duncan ] Claire Folland [ claire ]
              Plot
              Hide
              Permalink
              Duncan Thomson added a comment -
              When all parts in will require worksheet issued for 2 men 1 day
              Show
              Duncan Thomson added a comment - When all parts in will require worksheet issued for 2 men 1 day
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              Bargeboard arrived I have issued a worksheet
              Show
              Heather Barbieri (Inactive) added a comment - Bargeboard arrived I have issued a worksheet
              Heather Barbieri (Inactive) made changes -
              Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
              Assignee Claire Folland [ claire ] Duncan Thomson [ duncan ]
              Heather Barbieri (Inactive) made changes -
              Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
              Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
              Heather Barbieri (Inactive) made changes -
              Attachment screenshot-3.png [ 303621 ]
              Heather Barbieri (Inactive) made changes -
              Attachment screenshot-4.png [ 306639 ]
              Hide
              Permalink
              Heather Barbieri (Inactive) added a comment -
              I have ordered the correct Barge board today
              Show
              Heather Barbieri (Inactive) added a comment - I have ordered the correct Barge board today
              Heather Barbieri (Inactive) made changes -
              Attachment screenshot-5.png [ 306640 ]
              Hide
              Permalink
              Charleen Sibley added a comment -
              Duncan has done everything apart from Bargeboard
              Show
              Charleen Sibley added a comment - Duncan has done everything apart from Bargeboard
              Charleen Sibley made changes -
              Attachment SKM_C224e21082414400_0004.pdf [ 307096 ]
              Hide
              Permalink
              Charleen Sibley added a comment -
              BARGEBOARD RECEIVED - WORKSHEET ISSUED
              Show
              Charleen Sibley added a comment - BARGEBOARD RECEIVED - WORKSHEET ISSUED
              Charleen Sibley made changes -
              Attachment screenshot-6.png [ 311427 ]
              Heather Barbieri (Inactive) made changes -
              Attachment screenshot-7.png [ 312760 ]
              Heather Barbieri (Inactive) made changes -
              Attachment roof.jpg [ 312761 ]
              Attachment 1.jpg [ 312762 ]
              Attachment 2.jpg [ 312763 ]
              Attachment 3.jpg [ 312764 ]
              Hide
              Permalink
              Charleen Sibley added a comment -
              wrong one again.

              The owner has called again and said she really isn't happy with how long this is taking - I have said we will definately do it on 6th January - we will take the barge board off the burgundy in the showroom - must call her on the day 07779220563
              Show
              Charleen Sibley added a comment - wrong one again. The owner has called again and said she really isn't happy with how long this is taking - I have said we will definately do it on 6th January - we will take the barge board off the burgundy in the showroom - must call her on the day 07779220563
              Heather Barbieri (Inactive) made changes -
              Attachment screenshot-8.png [ 315231 ]
              Hide
              Permalink
              Claire Folland added a comment -
              complete by Duncan 6-1-22, replaced, all work now completed
              Show
              Claire Folland added a comment - complete by Duncan 6-1-22, replaced, all work now completed
              Claire Folland made changes -
              Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
              Assignee Charleen Sibley [ charleen sibley ] Heather Barbieri [ heather ]
              Plot
              Claire Folland made changes -
              Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
              Charleen Sibley made changes -
              Attachment SKM_C224e22011810230_0005.pdf [ 316122 ]
              Hide
              Permalink
              Charleen Sibley added a comment -
              INV 487319
              Show
              Charleen Sibley added a comment - INV 487319
              Charleen Sibley made changes -
              Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
              Invoice Number ..... 487319
              Charleen Sibley made changes -
              Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
              Satisfaction note signed Yes [ 11651 ]
              Assignee Heather Barbieri [ heather ] Charleen Sibley [ charleen sibley ]
              Charleen Sibley made changes -
              Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
              Resolution Completed [ 1 ]
              Charleen Sibley made changes -
              Status Resolved [ 5 ] Complete [ 6 ]
              made changes -
              Resolution Completed [ 1 ]
              Status Complete [ 6 ] Reopened [ 4 ]
              made changes -
              Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
              Quote outcome Accepted [ 12254 ] None [ 12253 ]
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open Assessment Sheet Issued Assessment Sheet Issued
              		4s 1 Duncan Thomson 19/May/21 9:58 AM
              Resolved Resolved Reopened Reopened
              		3s 1 Duncan Thomson 11/Jul/21 7:23 PM
              Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
              		13h 6m 2 Duncan Thomson 11/Jul/21 7:23 PM
              Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
              		10s 2 Duncan Thomson 11/Jul/21 7:23 PM
              Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
              		1d 13h 5m 2 Duncan Thomson 11/Jul/21 7:23 PM
              Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
              		4s 2 Duncan Thomson 11/Jul/21 7:23 PM
              Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
              		3s 2 Duncan Thomson 11/Jul/21 7:23 PM
              Quotation accepted Quotation accepted Parts ordered Parts ordered
              		25s 2 Duncan Thomson 11/Jul/21 7:23 PM
              Parts ordered Parts ordered Parts Recieved Parts Recieved
              		12d 2h 27m 2 Duncan Thomson 11/Jul/21 7:23 PM
              Parts Recieved Parts Recieved Parts in Stock Parts in Stock
              		3d 15h 51m 2 Heather Barbieri (Inactive) 15/Jul/21 11:14 AM
              Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
              		4s 2 Heather Barbieri (Inactive) 15/Jul/21 11:14 AM
              Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
              		180d 5h 54m 2 Claire Folland 11/Jan/22 4:08 PM
              Engineer Scheduled Engineer Scheduled Work Completed Work Completed
              		3s 2 Claire Folland 11/Jan/22 4:08 PM
              Work Completed Work Completed Satisfaction Note Satisfaction Note
              		6d 20h 22m 2 charleen sibley 18/Jan/22 12:31 PM
              Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
              		39d 4h 45m 2 charleen sibley 18/Jan/22 12:31 PM
              Awaiting Payment Awaiting Payment Resolved Resolved
              		8s 2 charleen sibley 18/Jan/22 12:31 PM
              Resolved Resolved Complete Complete
              		2s 1 charleen sibley 18/Jan/22 12:31 PM
              Complete Complete Reopened Reopened
              		1392d 16h 40m 1 11/Nov/25 5:12 AM
              Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
              		12s 2 11/Nov/25 5:12 AM

                People

                • Assignee:
                  Charleen Sibley
                  Reporter:
                  Duncan Thomson
                • Watchers:
                  0 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Parts in: