Quotes
  1. Quotes
  2. QUOT-3677

Quote to replace damage after break-in

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Complete
        • Priority: High High
        • Resolution: Completed
        • Labels:
          None
        • Model:
          Loire
        • Serial:
          019863H
        • Size:
          35x10 3B
        • PER:
          SBH005172
        • Part Number:
          1717308 x 2
        • Part Number 2:
          1717974 x 1
        • Parts Required (others):
          B4098J8 x 1
        • Status Colour:
          Complete Complete
        • Supplier:
          Swift
        • Ordered By?:
          DT
        • Park_Company:
           Hele Valley Holiday Park
        • Park_Code:
          HELE01
        • Park_Contact:
          Scott Love
        • Park_Phone:
          01271 862460
        • Park_Postcode:
          EX34 9RD
        • Additional Contact Details:
        • Invoice Number:
          489409
        • Satisfaction note signed:
          Yes
        • Park_Key_Account:
          Yes
        • SLA Status:
        • Quote outcome:
          Accepted

          Description

          Just following up on our phone call. As discussed unfortunately we had an incident in which a caravan was broken into. They are looking a quote for the insurance to replace the damaged trims and strips along the walls and doors. A replacement of the curtains may also be needed where the window was smashed.
          1. PDF File
            QUOT-3677.pdf
            209 kB
            Duncan Thomson
          2. PDF File
            QUOT-3677 REV.pdf
            342 kB
            Duncan Thomson
          1. acc.jpg
            21 kB
          2. Parts Enquiry.png
            322 kB
          3. parts request.png
            157 kB
          4. Quote sent.png
            178 kB
          5. Quote sent 2.png
            180 kB
          6. screenshot-1.png
            270 kB
          7. screenshot-2.png
            119 kB
          8. screenshot-3.png
            144 kB

            Activity

            Ascending order - Click to sort in descending order
            Duncan Thomson created issue -
            Duncan Thomson made changes -
            Field Original Value New Value
            Park_Contact Sandra & Rachel
            Park_Postcode EX34 9RD
            Park_Email holidays@helevalley.co.uk
            Park_Phone 01271 862460
            Park_Code HELE01
            Park_Key_Account Yes
            Park_Address2 Hele Bay
            Park_City Ilfracombe
            Park_Address Hele Valley Holiday Park
            Duncan Thomson made changes -
            Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
            Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
            Duncan Thomson made changes -
            Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
            Duncan Thomson made changes -
            PER SBH005172
            Duncan Thomson made changes -
            Attachment Parts Enquiry.png [ 341646 ]
            Duncan Thomson made changes -
            Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
            Work Scheduled 09/Nov/22
            Plot
            Duncan Thomson made changes -
            Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
            Parts Required (others) B4098J8 x 1
            Part Number 2 1717974 x 1
            Part Number 1717308 x 2
            Hide
            Permalink
            Duncan Thomson added a comment -
            1 engineer 2 hours plus travel
            Show
            Duncan Thomson added a comment - 1 engineer 2 hours plus travel
            Duncan Thomson made changes -
            Attachment QUOT-3677.pdf [ 341668 ]
            Duncan Thomson made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Manufacturer Swift
            Duncan Thomson made changes -
            Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
            Duncan Thomson made changes -
            Attachment Quote sent.png [ 341671 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            Quote sent to park
            Show
            Duncan Thomson added a comment - Quote sent to park
            Hide
            Permalink
            Duncan Thomson added a comment - - edited
            Customer phoned and requires a revised quote not covering the bedroom curtains
            Show
            Duncan Thomson added a comment - - edited Customer phoned and requires a revised quote not covering the bedroom curtains
            Duncan Thomson made changes -
            Attachment Quote sent 2.png [ 342960 ]
            Duncan Thomson made changes -
            Attachment QUOT-3677 REV.pdf [ 342961 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            Resent new quote to park
            Show
            Duncan Thomson added a comment - Resent new quote to park
            Duncan Thomson made changes -
            Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
            Quote outcome None [ 12253 ] Accepted [ 12254 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            Hi both,
                          Please treat this reply as me giving the go ahead for the repairs as per the revised quote. I have filled/signed the attached form, but I am not sure if it will download and display on your reply, so I will send it separately as well,
            Regards,
            Wayne Plester.
            Show
            Duncan Thomson added a comment - Hi both,               Please treat this reply as me giving the go ahead for the repairs as per the revised quote. I have filled/signed the attached form, but I am not sure if it will download and display on your reply, so I will send it separately as well, Regards, Wayne Plester.
            Duncan Thomson made changes -
            Attachment acc.jpg [ 343006 ]
            Duncan Thomson made changes -
            Attachment parts request.png [ 343007 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-1.png [ 343010 ]
            Heather Barbieri (Inactive) made changes -
            Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            I have ordered the parts DUncan requested
            Show
            Heather Barbieri (Inactive) added a comment - I have ordered the parts DUncan requested
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-2.png [ 343011 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Received 1 x 1717974 part of order labelled and placed on the rack
            Show
            Heather Barbieri (Inactive) added a comment - Received 1 x 1717974 part of order labelled and placed on the rack
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-3.png [ 347462 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            WORKSHEET ISSUED AND GIVEN TO DUNCAN
            Show
            Heather Barbieri (Inactive) added a comment - WORKSHEET ISSUED AND GIVEN TO DUNCAN
            Heather Barbieri (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Assignee Duncan Thomson [ duncan ] Claire Folland [ claire ]
            Plot
            Parts in 08/Feb/23 10:10 AM
            Heather Barbieri (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
            Assignee Claire Folland [ claire ] Heather Barbieri [ heather ]
            Heather Barbieri (Inactive) made changes -
            Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
            Assignee Heather Barbieri [ heather ] Charleen Sibley [ charleen sibley ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Duncan attended and completed the work 08/02/2023
            Show
            Heather Barbieri (Inactive) added a comment - Duncan attended and completed the work 08/02/2023
            Heather Barbieri (Inactive) made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 09/Nov/22 08/Feb/23
            Assignee Charleen Sibley [ charleen sibley ] Heather Barbieri [ heather ]
            Plot
            Heather Barbieri (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
            Hide
            Permalink
            Melanie Woolacott added a comment -
            invoice 489409
            Show
            Melanie Woolacott added a comment - invoice 489409
            Melanie Woolacott made changes -
            Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
            Invoice Number 489409
            Melanie Woolacott made changes -
            Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
            Satisfaction note signed No [ 11650 ] Yes [ 11651 ]
            Assignee Heather Barbieri [ heather ] Charleen Sibley [ charleen sibley ]
            Melanie Woolacott made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Melanie Woolacott made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Hide
            Permalink
            Melanie Woolacott added a comment -
            INVOICE 489409 PAID FOR 15/03/23.
            Show
            Melanie Woolacott added a comment - INVOICE 489409 PAID FOR 15/03/23.
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Assessment Sheet Issued Assessment Sheet Issued
            		4s 1 Duncan Thomson 09/Nov/22 11:11 AM
            Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
            		6m 1s 1 Duncan Thomson 09/Nov/22 11:17 AM
            Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
            		19m 14s 1 Duncan Thomson 09/Nov/22 11:36 AM
            Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
            		5m 31s 1 Duncan Thomson 09/Nov/22 11:41 AM
            Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
            		2s 1 Duncan Thomson 09/Nov/22 11:41 AM
            Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
            		14d 4h 39m 1 Duncan Thomson 23/Nov/22 4:21 PM
            Quotation accepted Quotation accepted Parts ordered Parts ordered
            		35m 8s 1 Heather Barbieri (Inactive) 23/Nov/22 4:56 PM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		76d 17h 14m 1 Heather Barbieri (Inactive) 08/Feb/23 10:10 AM
            Parts Recieved Parts Recieved Parts in Stock Parts in Stock
            		3s 1 Heather Barbieri (Inactive) 08/Feb/23 10:10 AM
            Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
            		2s 1 Heather Barbieri (Inactive) 08/Feb/23 10:10 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		4d 23h 40m 1 Heather Barbieri (Inactive) 13/Feb/23 9:51 AM
            Engineer Scheduled Engineer Scheduled Work Completed Work Completed
            		4s 1 Heather Barbieri (Inactive) 13/Feb/23 9:51 AM
            Work Completed Work Completed Satisfaction Note Satisfaction Note
            		17d 4h 33m 1 Melanie Woolacott 02/Mar/23 2:24 PM
            Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
            		6s 1 Melanie Woolacott 02/Mar/23 2:24 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		4s 1 Melanie Woolacott 02/Mar/23 2:25 PM
            Resolved Resolved Complete Complete
            		2s 1 Melanie Woolacott 02/Mar/23 2:25 PM

              People

              • Assignee:
                Charleen Sibley
                Reporter:
                Duncan Thomson
              • Watchers:
                0 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Parts in:
                  Work Scheduled: