Quotes
  1. Quotes
  2. QUOT-3727

Transport Damage

        Details

        • Type: Exterior Panels (8 Weeks) Exterior Panels (8 Weeks)
        • Status: Assessment Sheet Issued
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Plot:
          25
        • Model:
          LOIRE
        • Serial:
          042586H
        • Size:
          38 x 12
        • Status Colour:
          Assessment Sheet Issued Assessment Sheet Issued
        • Stock_Number:
          40505
        • Park_Company:
           Orchard Caravan Park
        • Park_Code:
          ORCH07
        • Park_Phone:
          01983 531350
        • Park_Postcode:
          PO41 0TS
        • Invoice Number:
          490512
        • Satisfaction note signed:
          Yes
        • Park_Key_Account:
          No
        • SLA: Quote Time to:
        • SLA Status:
        • Quote outcome:
          None
        1. PDF File
          CCF_000670.pdf
          365 kB
          Claire Folland
        2. PDF File
          CCF_000834.pdf
          559 kB
          Heather Barbieri
        3. PDF File
          QUOT-3727.pdf
          185 kB
          Duncan Thomson
        1. 1.jpg
          429 kB
        2. 2.jpg
          550 kB
        3. 3.jpg
          884 kB
        4. 4.jpg
          603 kB
        5. 5.jpg
          728 kB
        6. Capture.PNG
          119 kB
        7. Parts Enquiry.png
          322 kB
        8. PLot 24 bottom panel damage.jpg
          1.60 MB
        9. Plot 24 corner damage.jpg
          1.45 MB
        10. Plot 24 panel damage.jpg
          1.44 MB
        11. PLot 24 top panel damage.jpg
          1.33 MB
        12. Quote sent.png
          196 kB
        13. screenshot-1.png
          146 kB
        14. screenshot-2.png
          249 kB
        15. screenshot-3.png
          257 kB
        16. screenshot-4.png
          313 kB
        17. screenshot-5.png
          400 kB

          Issue Links

          Customer Problem with

          Exterior Panels (8 Weeks) - Exterior Panels GW-9904 Exterior damage park advised this was done at factory

          • Normal - Normal Priority
          • Awaiting Quote

            Activity

            Ascending order - Click to sort in descending order
            Heather Barbieri (Inactive) created issue -
            Heather Barbieri (Inactive) made changes -
            Field Original Value New Value
            Park_Postcode PO41 0TS
            Park_Email karen@orchards-holiday-park.co.uk
            Park_Phone 01983 531350
            Park_Code ORCH07
            Park_Key_Account No
            Park_Address2 Main Road
            Park_City Newbridge
            Park_Address Orchard Caravan Park
            Heather Barbieri (Inactive) made changes -
            Attachment 1.jpg [ 352625 ]
            Attachment 2.jpg [ 352626 ]
            Attachment 3.jpg [ 352627 ]
            Attachment 4.jpg [ 352628 ]
            Attachment 5.jpg [ 352629 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Matt completed the PDI and reported transport damage
            Show
            Heather Barbieri (Inactive) added a comment - Matt completed the PDI and reported transport damage
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-1.png [ 352630 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-2.png [ 352633 ]
            Heather Barbieri (Inactive) made changes -
            Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
            Assignee Heather Barbieri [ heather ] Charleen Sibley [ charleen sibley ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            I have emailed Duncan with photos and assessment sheet
            Show
            Heather Barbieri (Inactive) added a comment - I have emailed Duncan with photos and assessment sheet
            Heather Barbieri (Inactive) made changes -
            Attachment PLot 24 bottom panel damage.jpg [ 354798 ]
            Attachment Plot 24 corner damage.jpg [ 354799 ]
            Attachment Plot 24 panel damage.jpg [ 354800 ]
            Attachment PLot 24 top panel damage.jpg [ 354801 ]
            Duncan Thomson made changes -
            Attachment Parts Enquiry.png [ 354805 ]
            Duncan Thomson made changes -
            Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
            Assignee Charleen Sibley [ charleen sibley ] Heather Barbieri [ heather ]
            Plot
            Duncan Thomson made changes -
            Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
            Duncan Thomson made changes -
            Assignee Heather Barbieri [ heather ] Duncan Thomson [ duncan ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            2 engineer 1 day plus travel inc ferry
            Show
            Duncan Thomson added a comment - 2 engineer 1 day plus travel inc ferry
            Duncan Thomson made changes -
            Attachment QUOT-3727.pdf [ 354895 ]
            Duncan Thomson made changes -
            Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
            Manufacturer Swift
            Duncan Thomson made changes -
            Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
            Duncan Thomson made changes -
            Attachment Quote sent.png [ 354896 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            Quote sent to park
            Show
            Duncan Thomson added a comment - Quote sent to park
            Duncan Thomson made changes -
            Link This issue Customer Problem with QUOT-3728 [ QUOT-3728 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            plan on doing both jobs together 3728-3727
            Show
            Duncan Thomson added a comment - plan on doing both jobs together 3728-3727
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Emma from park called to say this is on plot 25 I have raised another quote and forwarded with the correct plot number
            Show
            Heather Barbieri (Inactive) added a comment - Emma from park called to say this is on plot 25 I have raised another quote and forwarded with the correct plot number
            Heather Barbieri (Inactive) made changes -
            Plot 24 25
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-3.png [ 355056 ]
            Heather Barbieri (Inactive) made changes -
            Attachment CCF_000834.pdf [ 355069 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-4.png [ 356099 ]
            Heather Barbieri (Inactive) made changes -
            Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
            Quote outcome None [ 12253 ] Accepted [ 12254 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            J007765 928X2725X0.5MM GAUGE - PROFILE 800 Quantity: 1
            J007762 928X3417X0.5MM GAUGE - PROFILE 800 Quantity: 1
            J007759 468X3417X0.5MM GAUGE - PROFILE 800 Quantity: 1
            Show
            Duncan Thomson added a comment - J007765 928X2725X0.5MM GAUGE - PROFILE 800 Quantity: 1 J007762 928X3417X0.5MM GAUGE - PROFILE 800 Quantity: 1 J007759 468X3417X0.5MM GAUGE - PROFILE 800 Quantity: 1
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment - - edited
            Parts ordered
            Show
            Heather Barbieri (Inactive) added a comment - - edited Parts ordered
            Heather Barbieri (Inactive) made changes -
            Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-5.png [ 365188 ]
            Hide
            Permalink
            Claire Folland added a comment -
            received 3 times panels J007759, J007762, J007765, Not checked, labelled and placed on rack, issued worksheet
            Show
            Claire Folland added a comment - received 3 times panels J007759, J007762, J007765, Not checked, labelled and placed on rack, issued worksheet
            Claire Folland made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Assignee Duncan Thomson [ duncan ] Claire Folland [ claire ]
            Plot
            Claire Folland made changes -
            Attachment Capture.PNG [ 366797 ]
            Claire Folland made changes -
            Attachment CCF_000670.pdf [ 370347 ]
            Hide
            Permalink
            Claire Folland added a comment -
            complete by steve/Duncan 16-11-23 worksheet attached
            Show
            Claire Folland added a comment - complete by steve/Duncan 16-11-23 worksheet attached
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
            Claire Folland made changes -
            Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
            Claire Folland made changes -
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
            Plot
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
            Hide
            Permalink
            Melanie Woolacott added a comment -
            INVOICE 490512
            Show
            Melanie Woolacott added a comment - INVOICE 490512
            Melanie Woolacott made changes -
            Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
            Invoice Number 490512
            Melanie Woolacott made changes -
            Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
            Satisfaction note signed No [ 11650 ] Yes [ 11651 ]
            Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
            Melanie Woolacott made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Melanie Woolacott made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Hide
            Permalink
            Melanie Woolacott added a comment -
            INVOICE 490512 PAID FOR 29/12/23.
            Show
            Melanie Woolacott added a comment - INVOICE 490512 PAID FOR 29/12/23.
            made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            made changes -
            Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
            Quote outcome Accepted [ 12254 ] None [ 12253 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Assessment Sheet Issued Assessment Sheet Issued
            		10m 10s 1 Heather Barbieri (Inactive) 29/Mar/23 11:21 AM
            Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
            		27d 23h 27m 1 Duncan Thomson 26/Apr/23 10:48 AM
            Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
            		4s 1 Duncan Thomson 26/Apr/23 10:49 AM
            Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
            		7h 30m 1 Duncan Thomson 26/Apr/23 6:19 PM
            Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
            		4s 1 Duncan Thomson 26/Apr/23 6:19 PM
            Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
            		119d 19h 9m 1 Heather Barbieri (Inactive) 24/Aug/23 1:28 PM
            Quotation accepted Quotation accepted Parts ordered Parts ordered
            		7d 20h 40m 1 Heather Barbieri (Inactive) 01/Sep/23 10:09 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		31d 23h 7m 1 Claire Folland 03/Oct/23 9:17 AM
            Parts Recieved Parts Recieved Parts in Stock Parts in Stock
            		55d 5h 1 Claire Folland 27/Nov/23 1:17 PM
            Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
            		2s 1 Claire Folland 27/Nov/23 1:17 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		11s 1 Claire Folland 27/Nov/23 1:17 PM
            Engineer Scheduled Engineer Scheduled Work Completed Work Completed
            		1s 1 Claire Folland 27/Nov/23 1:17 PM
            Work Completed Work Completed Satisfaction Note Satisfaction Note
            		2d 2h 15m 1 Melanie Woolacott 29/Nov/23 3:33 PM
            Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
            		7s 1 Melanie Woolacott 29/Nov/23 3:33 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		4s 1 Melanie Woolacott 29/Nov/23 3:33 PM
            Resolved Resolved Complete Complete
            		2s 1 Melanie Woolacott 29/Nov/23 3:33 PM
            Complete Complete Reopened Reopened
            		541d 16h 20m 1 24/May/25 8:53 AM
            Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
            		33s 1 24/May/25 8:54 AM

              People

              • Assignee:
                Charleen Sibley
                Reporter:
                Heather Barbieri (Inactive)
              • Watchers:
                0 Start watching this issue

                Dates

                • Created:
                  Updated: