Quotes
  1. Quotes
  2. QUOT-3756

Quote to fit sofa bed

        Details

        • Type: Beds (8 Weeks) Beds (8 Weeks)
        • Status: Complete
        • Priority: High High
        • Resolution: Completed
        • Labels:
          None
        • Plot:
          L3
        • Model:
          Loire
        • Serial:
          027955h
        • Part Number:
          120cm original som'toile 3 Fold Pull Out Bed Action With New Mattress Stock Code: PO001
        • Status Colour:
          Complete Complete
        • Supplier:
          Misc
        • Ordered By?:
          DT
        • Park_Company:
           Hele Valley Holiday Park
        • Park_Code:
          HELE01
        • Park_Contact:
          Scott Love
        • Park_Phone:
          01271 862460
        • Park_Postcode:
          EX34 9RD
        • Additional Contact Details:
          Hide
          Art Moore - 07831352000
          art.moore@btinternet.com
          Show
          Art Moore - 07831352000 art.moore@btinternet.com
        • Invoice Number:
          490462
        • Satisfaction note signed:
          Yes
        • Park_Key_Account:
          Yes
        • SLA Status:
        • Quote outcome:
          Accepted
        1. PDF File
          QUOT-3756.pdf
          209 kB
          Duncan Thomson
        2. PDF File
          Surf Bay QUOT-3756 Authorisation - Pull-out bed 2023 05 13.pdf
          657 kB
          Duncan Thomson
        1. IMG_9024.jpg
          115 kB
        2. Parts Enquiry.png
          1005 kB
        3. Parts Enquiry.png
          417 kB
        4. screenshot-1.png
          209 kB
        5. worksheet issued.png
          37 kB

          Activity

          Ascending order - Click to sort in descending order
          Duncan Thomson created issue -
          Duncan Thomson made changes -
          Field Original Value New Value
          Park_Contact Sandra & Rachel
          Park_Postcode EX34 9RD
          Park_Email holidays@helevalley.co.uk
          Park_Phone 01271 862460
          Park_Code HELE01
          Park_Key_Account Yes
          Park_Address2 Hele Bay
          Park_City Ilfracombe
          Park_Address Hele Valley Holiday Park
          Duncan Thomson made changes -
          Attachment Parts Enquiry.png [ 356432 ]
          Duncan Thomson made changes -
          Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
          Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
          Duncan Thomson made changes -
          Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
          Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
          Plot
          Duncan Thomson made changes -
          Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          To use pull out bed from stock
          Show
          Duncan Thomson added a comment - To use pull out bed from stock
          Duncan Thomson made changes -
          Attachment QUOT-3756.pdf [ 356433 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          9837027 White Flat Towel Rail 700X420 for future quote reference
          Show
          Duncan Thomson added a comment - 9837027 White Flat Towel Rail 700X420 for future quote reference
          Duncan Thomson made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Manufacturer Stock
          Duncan Thomson made changes -
          Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
          Duncan Thomson made changes -
          Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
          Quote outcome None [ 12253 ] Accepted [ 12254 ]
          Duncan Thomson made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          Mr Moore,

          Thank you for your email acceptance and just to confirm I attended your caravan yesterday and fitted the pull out bed when unwrapping the mattress I found a rip in the middle of the mattress and have immediately order a new one for you, as soon as it arrives and when in the area again I will replace it, I have left the damaged one in and turned it over in case it is to be used in the interim, I have also taken details of the towel rail and have found a suitable larger chrome one but just need to find if I can add an electric element to it.

          Thanks,
          Duncan Thomson
          Show
          Duncan Thomson added a comment - Mr Moore, Thank you for your email acceptance and just to confirm I attended your caravan yesterday and fitted the pull out bed when unwrapping the mattress I found a rip in the middle of the mattress and have immediately order a new one for you, as soon as it arrives and when in the area again I will replace it, I have left the damaged one in and turned it over in case it is to be used in the interim, I have also taken details of the towel rail and have found a suitable larger chrome one but just need to find if I can add an electric element to it. Thanks, Duncan Thomson
          Hide
          Permalink
          Duncan Thomson added a comment -
          Asked Steve to order a new mattress from Caravan Warehouse
          Show
          Duncan Thomson added a comment - Asked Steve to order a new mattress from Caravan Warehouse
          Duncan Thomson made changes -
          Attachment Surf Bay QUOT-3756 Authorisation - Pull-out bed 2023 05 13.pdf [ 357035 ]
          Duncan Thomson made changes -
          Attachment Parts Enquiry.png [ 357048 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          Replaced mattress and informed customer
          Show
          Duncan Thomson added a comment - Replaced mattress and informed customer
          Hide
          Permalink
          Duncan Thomson added a comment -
          Replaced mattress and informed customer
          Show
          Duncan Thomson added a comment - Replaced mattress and informed customer
          Hide
          Permalink
          Duncan Thomson added a comment -
          Hi Duncan

          Thanks for your email.

          I hope to get towel rail this week.

          Are you ok if I mount the towel rail to the wall and send you a photo before you visit to connect up?

          Thank you.
          Kind regards
          Art Moore
          07831 352000
          Show
          Duncan Thomson added a comment - Hi Duncan Thanks for your email. I hope to get towel rail this week. Are you ok if I mount the towel rail to the wall and send you a photo before you visit to connect up? Thank you. Kind regards Art Moore 07831 352000
          Hide
          Permalink
          Duncan Thomson added a comment -
          Hi Duncan,

          Well, the towel rail arrived only to find it was damaged under the protective corners that I had left on to install it, so it was replaced just before the school holidays, but this one has a paint imperfection. However, I have fitted it with the imperfection to face the wall and it can’t be seen.

          Finding fixings was indeed quite tricky. The fittings are all there, currently under the master bed. The caravan is booked out until 2nd September 2023, so can you please book in as soon as possible after this date and advise.

          Can you please confirm that you will be able to add antifreeze to the heating system water to accommodate this radiator and the pipe connections, is that the norm?


          Thank you.

          Kind regards,

          Art Moore
          Meadow Bank
          Silver Street
          West Buckland
          TA21 9NA

          07831 352000
          Show
          Duncan Thomson added a comment - Hi Duncan, Well, the towel rail arrived only to find it was damaged under the protective corners that I had left on to install it, so it was replaced just before the school holidays, but this one has a paint imperfection. However, I have fitted it with the imperfection to face the wall and it can’t be seen. Finding fixings was indeed quite tricky. The fittings are all there, currently under the master bed. The caravan is booked out until 2nd September 2023, so can you please book in as soon as possible after this date and advise. Can you please confirm that you will be able to add antifreeze to the heating system water to accommodate this radiator and the pipe connections, is that the norm? Thank you. Kind regards, Art Moore Meadow Bank Silver Street West Buckland TA21 9NA 07831 352000
          Duncan Thomson made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Parts From? Warranty Stock [ 10020 ]
          Duncan Thomson made changes -
          Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
          Duncan Thomson made changes -
          Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
          Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
          Duncan Thomson made changes -
          Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
          Duncan Thomson made changes -
          Attachment worksheet issued.png [ 364425 ]
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-1.png [ 364444 ]
          Duncan Thomson made changes -
          Plot J5 L3
          Hide
          Permalink
          Duncan Thomson added a comment - - edited
          Extra work -
          Fitting Towel rail to central heating system and fitting heating element
          in addition to sofa quote +
          Labour -80.00
          Travel - 30.00
          Materials - 30.00
          Total 168.00
          Original quote - 271.14
          Invoice Amount - 439.14 including VAT
          Show
          Duncan Thomson added a comment - - edited Extra work - Fitting Towel rail to central heating system and fitting heating element in addition to sofa quote + Labour -80.00 Travel - 30.00 Materials - 30.00 Total 168.00 Original quote - 271.14 Invoice Amount - 439.14 including VAT
          Duncan Thomson made changes -
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Duncan Thomson made changes -
          Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
          Duncan Thomson made changes -
          Attachment IMG_9024.jpg [ 368406 ]
          Hide
          Permalink
          Melanie Woolacott added a comment -
          invoice 490462.
          Show
          Melanie Woolacott added a comment - invoice 490462.
          Melanie Woolacott made changes -
          Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
          Invoice Number 490462
          Melanie Woolacott made changes -
          Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
          Satisfaction note signed No [ 11650 ] Yes [ 11651 ]
          Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
          Melanie Woolacott made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Melanie Woolacott made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Hide
          Permalink
          Melanie Woolacott added a comment -
          INVOICE 490462 PAID FOR 20/11/23.
          Show
          Melanie Woolacott added a comment - INVOICE 490462 PAID FOR 20/11/23.
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Assessment Sheet Issued Assessment Sheet Issued
          		8m 9s 1 Duncan Thomson 11/May/23 5:11 PM
          Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
          		4s 1 Duncan Thomson 11/May/23 5:11 PM
          Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
          		6s 1 Duncan Thomson 11/May/23 5:11 PM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		6d 23h 28m 1 Duncan Thomson 18/May/23 4:40 PM
          Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
          		1s 1 Duncan Thomson 18/May/23 4:40 PM
          Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
          		1s 1 Duncan Thomson 18/May/23 4:40 PM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		6s 1 Duncan Thomson 18/May/23 4:40 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		91d 15h 27m 1 Duncan Thomson 18/Aug/23 8:08 AM
          Parts Recieved Parts Recieved Parts in Stock Parts in Stock
          		2s 1 Duncan Thomson 18/Aug/23 8:08 AM
          Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
          		3s 1 Duncan Thomson 18/Aug/23 8:08 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		70d 13h 47m 1 Duncan Thomson 27/Oct/23 9:56 PM
          Engineer Scheduled Engineer Scheduled Work Completed Work Completed
          		2s 1 Duncan Thomson 27/Oct/23 9:56 PM
          Work Completed Work Completed Satisfaction Note Satisfaction Note
          		9d 18h 15m 1 Melanie Woolacott 06/Nov/23 3:12 PM
          Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
          		6s 1 Melanie Woolacott 06/Nov/23 3:12 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		4s 1 Melanie Woolacott 06/Nov/23 3:12 PM
          Resolved Resolved Complete Complete
          		1s 1 Melanie Woolacott 06/Nov/23 3:12 PM

            People

            • Assignee:
              Charleen Sibley
              Reporter:
              Duncan Thomson
            • Watchers:
              0 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: