Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Work Completed
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Plot:BB303
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Model:Bordeaux
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Serial:008094H
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Size:35 3 B 2011
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Status Colour:
Work Completed
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Supplier:Swift
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Ordered By?:steven.lee7@btinternet.com Steve Lee
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Park_Company:Beverley Holidays Parks Goodrington
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Park_Code:BEVE01
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Park_Phone:01803 843887
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Park_Postcode:TQ4 7JE
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Additional Contact Details:Steve Lee
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Invoice Number:490157
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Satisfaction note signed:Yes
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Park_Key_Account:Yes
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SLA Status:
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Quote outcome:Accepted
Activity
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Heather Barbieri (Inactive)
added a comment -
Permalink
I have asked Duncan if it is possible to quote
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Heather Barbieri (Inactive)
added a comment - I have asked Duncan if it is possible to quote
Hi Steven,
Thank you for your email with the photo.
I am copying in warranty who should be able to help with your query:
Warranty – Steven has a damaged panel in the shower cubicle as per the photo he has sent
He is looking to learn what the quote is for a replacement part and fitting so he can let his insurance company know.
Beverley Bay (part of Beverley Holidays)
BB303
Swift Bordeaux 2011
SG008094H
Kind regards,
Rachel
Thank you for your email with the photo.
I am copying in warranty who should be able to help with your query:
Warranty – Steven has a damaged panel in the shower cubicle as per the photo he has sent
He is looking to learn what the quote is for a replacement part and fitting so he can let his insurance company know.
Beverley Bay (part of Beverley Holidays)
BB303
Swift Bordeaux 2011
SG008094H
Kind regards,
Rachel
Show
Heather Barbieri (Inactive)
added a comment - Hi Steven,
Thank you for your email with the photo.
I am copying in warranty who should be able to help with your query:
Warranty – Steven has a damaged panel in the shower cubicle as per the photo he has sent
He is looking to learn what the quote is for a replacement part and fitting so he can let his insurance company know.
Beverley Bay (part of Beverley Holidays)
BB303
Swift Bordeaux 2011
SG008094H
Kind regards,
Rachel
Sent over to SD for a quote
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Duncan Thomson
added a comment - Sent over to SD for a quote
SD 1 Day
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Duncan Thomson
added a comment - SD 1 Day
Quote sent to customer
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Duncan Thomson
added a comment - Quote sent to customer
Thank you Rachel we have had our insurance company come back and they are happy for the work to be completed and for you to invoice them on completion for payment , can you please arrange with your third party company to do the work ? Regards Steven & Susan Lee.
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Heather Barbieri (Inactive)
added a comment -
Thank you Rachel we have had our insurance company come back and they are happy for the work to be completed and for you to invoice them on completion for payment , can you please arrange with your third party company to do the work ? Regards Steven & Susan Lee.
I have emailed Duncan to ask SD to go ahead with the repair
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Heather Barbieri (Inactive)
added a comment - I have emailed Duncan to ask SD to go ahead with the repair
Booked SD to carry out the work
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Duncan Thomson
added a comment - Booked SD to carry out the work
HI Steve,
We have a technician available on Thursday 17th August please let me know if this date works and the van will need to be empty for the day of repair and ideally the following day.
Thanks,
Duncan Thomson
We have a technician available on Thursday 17th August please let me know if this date works and the van will need to be empty for the day of repair and ideally the following day.
Thanks,
Duncan Thomson
Show
Duncan Thomson
added a comment - HI Steve,
We have a technician available on Thursday 17th August please let me know if this date works and the van will need to be empty for the day of repair and ideally the following day.
Thanks,
Duncan Thomson
Hello Duncan yes that would be great Wednesday 17th thanks Steve Lee
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Duncan Thomson
added a comment - Hello Duncan yes that would be great Wednesday 17th thanks Steve Lee
Rachel has phoned asking if SD could attend in the morning, advised we can ask but not guaranteed, emailed Duncan
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Claire Folland
added a comment - Rachel has phoned asking if SD could attend in the morning, advised we can ask but not guaranteed, emailed Duncan
Hi Steve,
Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August.
Thanks,
Duncan Thomson
Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August.
Thanks,
Duncan Thomson
Show
Duncan Thomson
added a comment - Hi Steve,
Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August.
Thanks,
Duncan Thomson
Hi Steve,
Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August.
Thanks,
Duncan Thomson
Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August.
Thanks,
Duncan Thomson
Show
Heather Barbieri (Inactive)
added a comment - Hi Steve,
Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August.
Thanks,
Duncan Thomson
SD have completed this repair
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Duncan Thomson
added a comment - SD have completed this repair
invoice 490157
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Melanie Woolacott
added a comment - invoice 490157
invoice 490157 paid for 13/09/23.
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Melanie Woolacott
added a comment - invoice 490157 paid for 13/09/23.
Hello Rachel my name is Steven Lee we had a replacement shower cubicle panel fitted by SD through yourselves on 17 August 23. It is with regret that it has now begun to crack in the same place as the other one in less than 7 months. I am contacting you to arrange a no cost replacement as this one is not of merchantable quality please see attached photos , I would appreciate your soonest contact back. Regards Mr and Mrs S Lee.
Show
Duncan Thomson
added a comment - Hello Rachel my name is Steven Lee we had a replacement shower cubicle panel fitted by SD through yourselves on 17 August 23. It is with regret that it has now begun to crack in the same place as the other one in less than 7 months. I am contacting you to arrange a no cost replacement as this one is not of merchantable quality please see attached photos , I would appreciate your soonest contact back. Regards Mr and Mrs S Lee.
Morning Mr and Mrs S Lee,
Thank you for your email and I’m very sorry you have had a bad experience with a service provided by ourselves and SD, I have looked into this repair that was carried out in August of last year and just wanted to explain a few points from the repair carried out as stated in the repair quote provided It was made clear that it would be a third party repair (SD) and no warranty would given with this style of cosmetic repair and not a shower panel replacement which you have stated in your email. I fully understand that nobody would expect this crack to reoccur in the time frame that it has but due to where it is and the movement put on this panel its very prone to cracking, so I would like to offer another visit from SD cosmetic as a goodwill gesture from us but we still wouldn’t be able be able to offer any further warranty and are unable to offer any other style of repair due to the age of the van. Please can you advise if this is something you would like to organize for you. If you have any questions please don’t hesitate to call or email me.
Thanks,
Duncan Thomson
Thank you for your email and I’m very sorry you have had a bad experience with a service provided by ourselves and SD, I have looked into this repair that was carried out in August of last year and just wanted to explain a few points from the repair carried out as stated in the repair quote provided It was made clear that it would be a third party repair (SD) and no warranty would given with this style of cosmetic repair and not a shower panel replacement which you have stated in your email. I fully understand that nobody would expect this crack to reoccur in the time frame that it has but due to where it is and the movement put on this panel its very prone to cracking, so I would like to offer another visit from SD cosmetic as a goodwill gesture from us but we still wouldn’t be able be able to offer any further warranty and are unable to offer any other style of repair due to the age of the van. Please can you advise if this is something you would like to organize for you. If you have any questions please don’t hesitate to call or email me.
Thanks,
Duncan Thomson
Show
Duncan Thomson
added a comment - Morning Mr and Mrs S Lee,
Thank you for your email and I’m very sorry you have had a bad experience with a service provided by ourselves and SD, I have looked into this repair that was carried out in August of last year and just wanted to explain a few points from the repair carried out as stated in the repair quote provided It was made clear that it would be a third party repair (SD) and no warranty would given with this style of cosmetic repair and not a shower panel replacement which you have stated in your email. I fully understand that nobody would expect this crack to reoccur in the time frame that it has but due to where it is and the movement put on this panel its very prone to cracking, so I would like to offer another visit from SD cosmetic as a goodwill gesture from us but we still wouldn’t be able be able to offer any further warranty and are unable to offer any other style of repair due to the age of the van. Please can you advise if this is something you would like to organize for you. If you have any questions please don’t hesitate to call or email me.
Thanks,
Duncan Thomson
Hello Duncan yes we would like to take you up on another visit by SD to repair our shower panel again my contact no is 07821608323 Steven Lee
Sent from my iPhone
Sent from my iPhone
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Duncan Thomson
added a comment - Hello Duncan yes we would like to take you up on another visit by SD to repair our shower panel again my contact no is 07821608323 Steven Lee
Sent from my iPhone
Hi Chris,
I have spoken with this customer and have offered your revisit to them as a goodwill gesture from us which they would like to take up but I have also advised this will only be a 1 time offer due the area of damage. If you could arrange a technician to revisit that would be great and let me know a date so I can tell the customer that would be awesome thanks.
Thanks,
Duncan Thomson
I have spoken with this customer and have offered your revisit to them as a goodwill gesture from us which they would like to take up but I have also advised this will only be a 1 time offer due the area of damage. If you could arrange a technician to revisit that would be great and let me know a date so I can tell the customer that would be awesome thanks.
Thanks,
Duncan Thomson
Show
Duncan Thomson
added a comment - Hi Chris,
I have spoken with this customer and have offered your revisit to them as a goodwill gesture from us which they would like to take up but I have also advised this will only be a 1 time offer due the area of damage. If you could arrange a technician to revisit that would be great and let me know a date so I can tell the customer that would be awesome thanks.
Thanks,
Duncan Thomson