Quotes
  1. Quotes
  2. QUOT-3774

Shower panel is cracked can it be repaired

        Details

        • Type: Toilet/Shower (8 Weeks) Toilet/Shower (8 Weeks)
        • Status: Work Completed
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Plot:
          BB303
        • Model:
          Bordeaux
        • Serial:
          008094H
        • Size:
          35 3 B 2011
        • Status Colour:
          Work Completed Work Completed
        • Supplier:
          Swift
        • Ordered By?:
        • Park_Company:
           Beverley Holidays Parks Goodrington
        • Park_Code:
          BEVE01
        • Park_Phone:
          01803 843887
        • Park_Postcode:
          TQ4 7JE
        • Additional Contact Details:
          Steve Lee
        • Invoice Number:
          490157
        • Satisfaction note signed:
          Yes
        • Park_Key_Account:
          Yes
        • SLA Status:
        • Quote outcome:
          Accepted
        1. PDF File
          172899-001.pdf
          301 kB
          Duncan Thomson
        2. PDF File
          QUOT-3774.pdf
          185 kB
          Duncan Thomson
        1. Picture1.jpg
          401 kB
        2. Picture2.jpg
          760 kB
        3. Quote sent.png
          68 kB
        4. SD Booked.png
          43 kB
        5. SD Email quote.png
          185 kB

          Activity

          Ascending order - Click to sort in descending order
          Heather Barbieri (Inactive) created issue -
          Heather Barbieri (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode TQ4 7JE
          Park_Email Linda: admin@beverley-holidays.co.uk, sales@beverley-holidays.co.uk (main email)
          Park_Phone 01803 843887
          Park_Code BEVE01
          Park_Key_Account Yes
          Park_Address2 Goodrington Road
          Park_City Paignton
          Park_Address Beverley Parks Holiday Park
          Heather Barbieri (Inactive) made changes -
          Summary Sjower panel is cracked can it be repaired Shower panel is cracked can it be repaired
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          I have asked Duncan if it is possible to quote
          Show
          Heather Barbieri (Inactive) added a comment - I have asked Duncan if it is possible to quote
          Heather Barbieri (Inactive) made changes -
          Attachment Picture1.jpg [ 360060 ]
          Attachment Picture2.jpg [ 360061 ]
          Heather Barbieri (Inactive) made changes -
          Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
          Assignee Heather Barbieri [ heather ] Charleen Sibley [ charleen sibley ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Hi Steven,

          Thank you for your email with the photo.

          I am copying in warranty who should be able to help with your query:

          Warranty – Steven has a damaged panel in the shower cubicle as per the photo he has sent

          He is looking to learn what the quote is for a replacement part and fitting so he can let his insurance company know.

          Beverley Bay (part of Beverley Holidays)
          BB303
          Swift Bordeaux 2011
          SG008094H

          Kind regards,

          Rachel
          Show
          Heather Barbieri (Inactive) added a comment - Hi Steven, Thank you for your email with the photo. I am copying in warranty who should be able to help with your query: Warranty – Steven has a damaged panel in the shower cubicle as per the photo he has sent He is looking to learn what the quote is for a replacement part and fitting so he can let his insurance company know. Beverley Bay (part of Beverley Holidays) BB303 Swift Bordeaux 2011 SG008094H Kind regards, Rachel
          Duncan Thomson made changes -
          Attachment SD Email quote.png [ 361202 ]
          Hide
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          Duncan Thomson added a comment -
          Sent over to SD for a quote
          Show
          Duncan Thomson added a comment - Sent over to SD for a quote
          Duncan Thomson made changes -
          Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
          Assignee Charleen Sibley [ charleen sibley ] Heather Barbieri [ heather ]
          Plot
          Hide
          Permalink
          Duncan Thomson added a comment -
          SD 1 Day
          Show
          Duncan Thomson added a comment - SD 1 Day
          Duncan Thomson made changes -
          Attachment QUOT-3774.pdf [ 361698 ]
          Duncan Thomson made changes -
          Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
          Duncan Thomson made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Duncan Thomson made changes -
          Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
          Duncan Thomson made changes -
          Attachment Quote sent.png [ 361699 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          Quote sent to customer
          Show
          Duncan Thomson added a comment - Quote sent to customer
          Duncan Thomson made changes -
          Assignee Heather Barbieri [ heather ] Duncan Thomson [ duncan ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -

          Thank you Rachel we have had our insurance company come back and they are happy for the work to be completed and for you to invoice them on completion for payment , can you please arrange with your third party company to do the work ? Regards Steven & Susan Lee.
          Show
          Heather Barbieri (Inactive) added a comment - Thank you Rachel we have had our insurance company come back and they are happy for the work to be completed and for you to invoice them on completion for payment , can you please arrange with your third party company to do the work ? Regards Steven & Susan Lee.
          Heather Barbieri (Inactive) made changes -
          Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
          Quote outcome None [ 12253 ] Accepted [ 12254 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          I have emailed Duncan to ask SD to go ahead with the repair
          Show
          Heather Barbieri (Inactive) added a comment - I have emailed Duncan to ask SD to go ahead with the repair
          Duncan Thomson made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Duncan Thomson made changes -
          Attachment SD Booked.png [ 363620 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          Booked SD to carry out the work
          Show
          Duncan Thomson added a comment - Booked SD to carry out the work
          Hide
          Permalink
          Duncan Thomson added a comment -
          HI Steve,
           
          We have a technician available on Thursday 17th August please let me know if this date works and the van will need to be empty for the day of repair and ideally the following day.
           
          Thanks,
          Duncan Thomson
          Show
          Duncan Thomson added a comment - HI Steve,   We have a technician available on Thursday 17th August please let me know if this date works and the van will need to be empty for the day of repair and ideally the following day.   Thanks, Duncan Thomson
          Hide
          Permalink
          Duncan Thomson added a comment -
          Hello Duncan yes that would be great Wednesday 17th thanks Steve Lee
          Show
          Duncan Thomson added a comment - Hello Duncan yes that would be great Wednesday 17th thanks Steve Lee
          Duncan Thomson made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Parts in 17/Aug/23 8:05 PM
          Duncan Thomson made changes -
          Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
          Duncan Thomson made changes -
          Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
          Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
          Duncan Thomson made changes -
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 17/Aug/23
          Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
          Plot
          Hide
          Permalink
          Claire Folland added a comment -
          Rachel has phoned asking if SD could attend in the morning, advised we can ask but not guaranteed, emailed Duncan
          Show
          Claire Folland added a comment - Rachel has phoned asking if SD could attend in the morning, advised we can ask but not guaranteed, emailed Duncan
          Hide
          Permalink
          Duncan Thomson added a comment -
          Hi Steve,

          Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August.

          Thanks,
          Duncan Thomson
          Show
          Duncan Thomson added a comment - Hi Steve, Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August. Thanks, Duncan Thomson
          Duncan Thomson made changes -
          Parts Expected 25/Aug/23
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Hi Steve,

          Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August.

          Thanks,
          Duncan Thomson
          Show
          Heather Barbieri (Inactive) added a comment - Hi Steve, Just to keep you up to date I have managed to rearrange your repair to be done on Friday the 25th of August. Thanks, Duncan Thomson
          Duncan Thomson made changes -
          Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          SD have completed this repair
          Show
          Duncan Thomson added a comment - SD have completed this repair
          Duncan Thomson made changes -
          Attachment 172899-001.pdf [ 365178 ]
          Hide
          Permalink
          Melanie Woolacott added a comment -
          invoice 490157
          Show
          Melanie Woolacott added a comment - invoice 490157
          Melanie Woolacott made changes -
          Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
          Invoice Number 490157
          Melanie Woolacott made changes -
          Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
          Satisfaction note signed No [ 11650 ] Yes [ 11651 ]
          Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
          Melanie Woolacott made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Melanie Woolacott made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Hide
          Permalink
          Melanie Woolacott added a comment -
          invoice 490157 paid for 13/09/23.
          Show
          Melanie Woolacott added a comment - invoice 490157 paid for 13/09/23.
          Hide
          Permalink
          Duncan Thomson added a comment -
          Hello Rachel my name is Steven Lee we had a replacement shower cubicle panel fitted by SD through yourselves on 17 August 23. It is with regret that it has now begun to crack in the same place as the other one in less than 7 months. I am contacting you to arrange a no cost replacement as this one is not of merchantable quality please see attached photos , I would appreciate your soonest contact back. Regards Mr and Mrs S Lee.
          Show
          Duncan Thomson added a comment - Hello Rachel my name is Steven Lee we had a replacement shower cubicle panel fitted by SD through yourselves on 17 August 23. It is with regret that it has now begun to crack in the same place as the other one in less than 7 months. I am contacting you to arrange a no cost replacement as this one is not of merchantable quality please see attached photos , I would appreciate your soonest contact back. Regards Mr and Mrs S Lee.
          Hide
          Permalink
          Duncan Thomson added a comment -
          Morning Mr and Mrs S Lee,

          Thank you for your email and I’m very sorry you have had a bad experience with a service provided by ourselves and SD, I have looked into this repair that was carried out in August of last year and just wanted to explain a few points from the repair carried out as stated in the repair quote provided It was made clear that it would be a third party repair (SD) and no warranty would given with this style of cosmetic repair and not a shower panel replacement which you have stated in your email. I fully understand that nobody would expect this crack to reoccur in the time frame that it has but due to where it is and the movement put on this panel its very prone to cracking, so I would like to offer another visit from SD cosmetic as a goodwill gesture from us but we still wouldn’t be able be able to offer any further warranty and are unable to offer any other style of repair due to the age of the van. Please can you advise if this is something you would like to organize for you. If you have any questions please don’t hesitate to call or email me.

          Thanks,
          Duncan Thomson
          Show
          Duncan Thomson added a comment - Morning Mr and Mrs S Lee, Thank you for your email and I’m very sorry you have had a bad experience with a service provided by ourselves and SD, I have looked into this repair that was carried out in August of last year and just wanted to explain a few points from the repair carried out as stated in the repair quote provided It was made clear that it would be a third party repair (SD) and no warranty would given with this style of cosmetic repair and not a shower panel replacement which you have stated in your email. I fully understand that nobody would expect this crack to reoccur in the time frame that it has but due to where it is and the movement put on this panel its very prone to cracking, so I would like to offer another visit from SD cosmetic as a goodwill gesture from us but we still wouldn’t be able be able to offer any further warranty and are unable to offer any other style of repair due to the age of the van. Please can you advise if this is something you would like to organize for you. If you have any questions please don’t hesitate to call or email me. Thanks, Duncan Thomson
          Duncan Thomson made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Duncan Thomson made changes -
          Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
          Quote outcome Accepted [ 12254 ] None [ 12253 ]
          Duncan Thomson made changes -
          Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
          Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
          Plot
          Duncan Thomson made changes -
          Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
          Duncan Thomson made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Duncan Thomson made changes -
          Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
          Duncan Thomson made changes -
          Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
          Quote outcome None [ 12253 ] Accepted [ 12254 ]
          Duncan Thomson made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          Hello Duncan yes we would like to take you up on another visit by SD to repair our shower panel again my contact no is 07821608323 Steven Lee
          Sent from my iPhone
          Show
          Duncan Thomson added a comment - Hello Duncan yes we would like to take you up on another visit by SD to repair our shower panel again my contact no is 07821608323 Steven Lee Sent from my iPhone
          Hide
          Permalink
          Duncan Thomson added a comment -
          Hi Chris,

          I have spoken with this customer and have offered your revisit to them as a goodwill gesture from us which they would like to take up but I have also advised this will only be a 1 time offer due the area of damage. If you could arrange a technician to revisit that would be great and let me know a date so I can tell the customer that would be awesome thanks.

          Thanks,
          Duncan Thomson
          Show
          Duncan Thomson added a comment - Hi Chris, I have spoken with this customer and have offered your revisit to them as a goodwill gesture from us which they would like to take up but I have also advised this will only be a 1 time offer due the area of damage. If you could arrange a technician to revisit that would be great and let me know a date so I can tell the customer that would be awesome thanks. Thanks, Duncan Thomson
          Duncan Thomson made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Duncan Thomson made changes -
          Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
          Duncan Thomson made changes -
          Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
          Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
          Duncan Thomson made changes -
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
          Plot
          Duncan Thomson made changes -
          Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Assessment Sheet Issued Assessment Sheet Issued
          		1m 23s 1 Heather Barbieri (Inactive) 23/Jun/23 4:08 PM
          Work Completed Work Completed Satisfaction Note Satisfaction Note
          		5h 44m 1 Melanie Woolacott 01/Sep/23 1:10 PM
          Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
          		6s 1 Melanie Woolacott 01/Sep/23 1:10 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		4s 1 Melanie Woolacott 01/Sep/23 1:10 PM
          Resolved Resolved Complete Complete
          		2s 1 Melanie Woolacott 01/Sep/23 1:10 PM
          Complete Complete Reopened Reopened
          		214d 8h 7m 1 Duncan Thomson 02/Apr/24 9:18 PM
          Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
          		1s 1 Duncan Thomson 02/Apr/24 9:18 PM
          Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
          		19d 15h 58m 2 Duncan Thomson 02/Apr/24 9:18 PM
          Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
          		6m 21s 2 Duncan Thomson 02/Apr/24 9:18 PM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		2m 8s 2 Duncan Thomson 02/Apr/24 9:18 PM
          Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
          		4s 2 Duncan Thomson 02/Apr/24 9:18 PM
          Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
          		8d 5h 57m 2 Duncan Thomson 02/Apr/24 9:18 PM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		13d 10h 55m 2 Duncan Thomson 02/Apr/24 9:18 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		22d 19h 19m 2 Duncan Thomson 24/Apr/24 9:39 PM
          Parts Recieved Parts Recieved Parts in Stock Parts in Stock
          		6s 2 Duncan Thomson 24/Apr/24 9:39 PM
          Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
          		160d 12h 53m 2 Duncan Thomson 02/Oct/24 10:33 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		14s 2 Duncan Thomson 02/Oct/24 10:33 AM
          Engineer Scheduled Engineer Scheduled Work Completed Work Completed
          		27d 11h 20m 2 Duncan Thomson 02/Oct/24 10:33 AM

            People

            • Assignee:
              Duncan Thomson
              Reporter:
              Heather Barbieri (Inactive)
            • Watchers:
              0 Start watching this issue

              Dates

              • Created:
                Updated:
                Parts in:
                Parts Expected:
                Work Scheduled: