Details

    • Type: Exterior Panels (8 Weeks) Exterior Panels (8 Weeks)
    • Status: Quotation accepted
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Plot:
      5
    • Model:
      Loire
    • Serial:
      018602h
    • PER:
      SBH005450
    • Part Number:
      9852096 PANEL-928x3242x0.5mm S/STN W/GRAIN
    • Part Number 2:
      Window foam/Tape
    • Status Colour:
      Quotation accepted Quotation accepted
    • Supplier:
      Swift
    • Ordered By?:
      DT
    • Park_Company:
       Lower Aish Caravan Park
    • Park_Code:
      LOWE02
    • Park_Contact:
      mark wilkinson
    • Park_Phone:
      1364631229
    • Park_Postcode:
      TQ13 7NY
    • Additional Contact Details:
      Alan Beaumont
    • Satisfaction note signed:
      No
    • Park_Key_Account:
      No
    • SLA: Quote Time to:
    • SLA Status:
    • Quote outcome:
      Accepted

      Description

      Following our telephone conversation on Monday re dent in my Swift Loire 32ft x10ft caravan as requested I enclose photographs of the damage.Please could you give me an estimate for the cost of repair. I estimate the panel damaged to be about 320 cm x80 cm approx.My details are Alan Beaumont 76aLays Keynsham Bristol BS312LE. The caravan is sited at Lower Aish, Poundsgate Devon, TQ137NY. My telephone number is 07470170555. I look forward to hearing from you
      1. QUOT-3790.pdf
        186 kB
        Duncan Thomson
      1. 1.jpg
        981 kB
      2. email to customer.png
        61 kB
      3. IMG_2472.jpg
        2.42 MB
      4. Offside Marked.jpg
        86 kB
      5. Parts Enquiry.png
        83 kB
      6. Quote sent.png
        55 kB

        Activity

        Duncan Thomson created issue -
        Duncan Thomson made changes -
        Field Original Value New Value
        Park_Contact mark wilkinson
        Park_Postcode TQ13 7NY
        Park_Phone 1364631229
        Park_Code LOWE02
        Park_Key_Account No
        Park_Address2 Poundsgate
        Park_City Ashburton
        Park_Address Lower Aish Caravan Park
        Duncan Thomson made changes -
        Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
        Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
        Duncan Thomson made changes -
        Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
        Duncan Thomson made changes -
        Attachment 1.jpg [ 363611 ]
        Attachment IMG_2472.jpg [ 363612 ]
        Duncan Thomson made changes -
        Description Following our telephone conversation on Monday re dent in my Swift Loire 32ft x10ft caravan as requested I enclose photographs of the damage.Please could you give me an estimate for the cost of repair. I estimate the panel damaged to be about 320 cm x80 cm approx.My details are Alan Beaumont 76aLays Keynsham Bristol BS312LE. The caravan is sited at Lower Aish, Poundsgate Devon, TQ137NY. My telephone number is 07470170555. I look forward to hearing from you
        Duncan Thomson made changes -
        Attachment Parts Enquiry.png [ 363613 ]
        Hide
        Duncan Thomson added a comment -
        PER Sent to Swift
        Show
        Duncan Thomson added a comment - PER Sent to Swift
        Duncan Thomson made changes -
        Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
        Plot
        Duncan Thomson made changes -
        PER SBH005450
        Duncan Thomson made changes -
        Attachment Offside Marked.jpg [ 363730 ]
        Hide
        Duncan Thomson added a comment -
        Diagram sent back to swift
        Show
        Duncan Thomson added a comment - Diagram sent back to swift
        Duncan Thomson made changes -
        Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
        Duncan Thomson made changes -
        Summary Quote to replace damaged panels Quote to replace damaged panel
        Duncan Thomson made changes -
        Part Number 2 Window foam/Tape
        Part Number 9852096 PANEL-928x3242x0.5mm S/STN W/GRAIN
        Hide
        Duncan Thomson added a comment -
        2 engineers 1 day
        Show
        Duncan Thomson added a comment - 2 engineers 1 day
        Duncan Thomson made changes -
        Attachment QUOT-3790.pdf [ 363957 ]
        Duncan Thomson made changes -
        Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
        Manufacturer Swift
        Duncan Thomson made changes -
        Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
        Duncan Thomson made changes -
        Attachment Quote sent.png [ 363958 ]
        Hide
        Duncan Thomson added a comment -
        Quote sent to customer
        Show
        Duncan Thomson added a comment - Quote sent to customer
        Hide
        Duncan Thomson added a comment -
        Thank you very much for the quote I have contacted my insurance company and initiated a claim I will be in touch as soon as is resolved Many Thanks for your help with this matter. Alan
        Sent from my iPhone
        Show
        Duncan Thomson added a comment - Thank you very much for the quote I have contacted my insurance company and initiated a claim I will be in touch as soon as is resolved Many Thanks for your help with this matter. Alan Sent from my iPhone
        Duncan Thomson made changes -
        Attachment email to customer.png [ 365635 ]
        made changes -
        Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
        Quote outcome None [ 12253 ] Accepted [ 12254 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open Assessment Sheet Issued Assessment Sheet Issued
        44s 1 Duncan Thomson 03/Aug/23 10:45 PM
        Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
        48m 25s 1 Duncan Thomson 03/Aug/23 11:33 PM
        Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
        22h 3m 1 Duncan Thomson 04/Aug/23 9:37 PM
        Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
        4d 16h 26m 1 Duncan Thomson 09/Aug/23 2:04 PM
        Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
        1s 1 Duncan Thomson 09/Aug/23 2:04 PM
        Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
        654d 4h 36m 1 24/May/25 6:40 PM

          People

          • Assignee:
            Duncan Thomson
            Reporter:
            Duncan Thomson
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            Dates

            • Created:
              Updated: