Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Complete
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Priority:
High
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Resolution: Completed
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Labels:None
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Plot:63
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Model:Summer Breeze
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Serial:1721210
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Size:36 x 12
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Status Colour:
Complete
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Park_Company:Harlyn Sands Holiday Park (Del Add)
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Park_Code:HARL01
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Park_Phone:01841 520720
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Park_Postcode:PL28 8SQ
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Additional Contact Details:Customer - graham.scotland@sky.com
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA Status:
-
Quote outcome:Rejected
Activity
Hide
Heather Barbieri (Inactive)
added a comment -
Permalink
I have emailed Duncan to see if SD would repair
Show
Heather Barbieri (Inactive)
added a comment - I have emailed Duncan to see if SD would repair
| Field | Original Value | New Value |
|---|---|---|
| Attachment | shower.jpg [ 365028 ] |
| Attachment | screenshot-1.png [ 365029 ] |
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Issue Type | Internal Issues (1 Week) [ 17 ] | Toilet/Shower (8 Weeks) [ 41 ] |
| Project | Chargeable Parts [ 10030 ] | Quotes [ 10020 ] |
| Key |
|
|
| Workflow | Chargeable Parts ver 2.0 [ 251373 ] | Quotes ver 3.1 [ 251535 ] |
| Status | Awaiting Customer Info [ 10012 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Invoice_Received | No [ 10860 ] |
| Summary | shower waste has pushed in and has a massive crack | shower waste has pushed in and has a massive crack |
| Park_Company | Not defined | Harlyn Sands Holiday Park |
| Attachment | shower.jpg [ 365028 ] |
| Additional Contact Details | Customer - graham.scotland@sky.com |
| Assignee | Heather Barbieri [ heather ] | Duncan Thomson [ duncan ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Attachment | SD Email quote.png [ 365653 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
SD will repair the shower but no guarantee we will have to attend and reinforce the base Duncan has asked for an assessment to see what room they have to work with
Show
Heather Barbieri (Inactive)
added a comment - SD will repair the shower but no guarantee we will have to attend and reinforce the base Duncan has asked for an assessment to see what room they have to work with
| Park_Company | Harlyn Sands Holiday Park | Harlyn Sands Holiday Park (Del Add) |
| Park_Postcode | PL28 8SQ | |
| Park_Email | enquiries@harlynsands.co.uk | |
| Park_Phone | 01841 520720 | |
| Park_Code | HARL01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Lighthouse Road, Trevose Head | |
| Park_City | Padstow | |
| Park_Address | Harlyn Sands Holiday Park |
| Attachment | screenshot-2.png [ 366177 ] |
Steve attended and found a repair had already been carried out and no further action would be required.
Show
Ben Mason (Inactive)
added a comment - Steve attended and found a repair had already been carried out and no further action would be required.
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Quote outcome | Accepted [ 12254 ] | Rejected [ 12255 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 4s | 1 | Heather Barbieri (Inactive) | 25/Aug/23 2:49 PM | |||||
|
13d 7h 4m | 1 | Duncan Thomson | 07/Sep/23 9:54 PM | |||||
|
4m 21s | 1 | Duncan Thomson | 07/Sep/23 9:58 PM | |||||
|
3m 50s | 1 | Duncan Thomson | 07/Sep/23 10:02 PM | |||||
|
59d 17h 3m | 1 | Ben Mason (Inactive) | 06/Nov/23 2:05 PM | |||||
|
1s | 1 | Ben Mason (Inactive) | 06/Nov/23 2:05 PM | |||||
|
1s | 1 | Ben Mason (Inactive) | 06/Nov/23 2:06 PM | |||||
|
4s | 1 | Ben Mason (Inactive) | 06/Nov/23 2:06 PM | |||||
|
2s | 1 | Ben Mason (Inactive) | 06/Nov/23 2:06 PM | |||||
|
1s | 1 | Ben Mason (Inactive) | 06/Nov/23 2:06 PM |
