Quotes
  1. Quotes
  2. QUOT-3822

that the caravan has had a valve issue in the shower and consequently, water has been coming out of the thermostatic bar, and somehow, through the wall into the lounge. This has caused significant flooding damage

        Details

        • Type: Plumbing Leak (2 Weeks) Plumbing Leak (2 Weeks)
        • Status: Complete
        • Priority: High High
        • Resolution: Completed
        • Labels:
          None
        • Plot:
          A23
        • Model:
          Coworth
        • Serial:
          2010342
        • Size:
          36x12
        • Status Colour:
          Complete Complete
        • Stock_Number:
          37316
        • Park_Company:
           Treyarnon Bay Caravan Park Ltd
        • Park_Code:
          TREY01
        • Park_Phone:
          01841 520681 // 01841 520653
        • Park_Postcode:
          PL28 8JP
        • Invoice Number:
          490888 + 490889
        • Satisfaction note signed:
          Yes
        • Park_Key_Account:
          Yes
        • SLA Status:
        • Quote outcome:
          Accepted
        1. PDF File
          CCF_001009.pdf
          380 kB
          Claire Folland
        2. PDF File
          QUOT-3822.pdf
          185 kB
          Duncan Thomson
        3. Microsoft Word
          QUOTE 62312.docx
          20 kB
          Duncan Thomson
        1. Capture.JPG
          93 kB
        2. IMG_7157.jpg
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        3. IMG_7158.jpg
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        4. IMG_7159.jpg
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        5. IMG_7160.jpg
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        6. IMG_7161.jpg
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        7. IMG_7162.jpg
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        8. IMG_7163.jpg
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        9. IMG_7164.jpg
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        10. IMG_7165.jpg
          217 kB
        11. IMG_7166.jpg
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        12. IMG_7167.jpg
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        13. IMG_7168.jpg
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        14. IMG_7169.jpg
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        15. IMG_7171.jpg
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        16. IMG_7172.jpg
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        17. IMG_7173.jpg
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        18. IMG_7174.jpg
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        19. IMG_7175.jpg
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        20. IMG_7176.jpg
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        21. Parts Ordered.png
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        22. PER Sent.png
          63 kB
        23. Quote sent.png
          84 kB
        24. Screenshot 2023-12-06 142241.png
          70 kB

          Activity

          Ascending order - Click to sort in descending order
          Eve Colton (Inactive) created issue -
          Eve Colton (Inactive) made changes -
          Field Original Value New Value
          ID Number W0155551
          Hide
          Permalink
          Eve Colton (Inactive) added a comment -
          Hi. Tonight we have been informed by our Park Owners that the caravan has had a valve issue in the shower and consequently, water has been coming out of the thermostatic bar, and somehow, through the wall into the lounge. This has caused significant flooding damage - the carpet in the lounge is saturated. This obviously is due to a faulty valve so we need to know the situation with the warranty please?

          Liz.
          Show
          Eve Colton (Inactive) added a comment - Hi. Tonight we have been informed by our Park Owners that the caravan has had a valve issue in the shower and consequently, water has been coming out of the thermostatic bar, and somehow, through the wall into the lounge. This has caused significant flooding damage - the carpet in the lounge is saturated. This obviously is due to a faulty valve so we need to know the situation with the warranty please? Liz.
          Ben Mason (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Ben Mason (Inactive) added a comment -
          submitted to ABI.
          Show
          Ben Mason (Inactive) added a comment - submitted to ABI.
          Hide
          Permalink
          Ben Mason (Inactive) added a comment -
          ABI rejected as out of warranty. Printed assessment for Steve to do.
          Show
          Ben Mason (Inactive) added a comment - ABI rejected as out of warranty. Printed assessment for Steve to do.
          Ben Mason (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Ben Mason (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Ben Mason (Inactive) made changes -
          Project ABI [ 10014 ] Quotes [ 10020 ]
          Key ABI-27631 QUOT-3822
          Workflow Manufacturers ver 2.2 [ 252040 ] Quotes ver 3.1 [ 252114 ]
          Responsibility Undecided [ 10040 ]
          Quote outcome None [ 12253 ]
          Times Scheduled 1
          Ben Mason (Inactive) made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Ben Mason (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Ben Mason (Inactive) made changes -
          Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
          Assignee Eve Colton [ eve ] Charleen Sibley [ charleen sibley ]
          Duncan Thomson made changes -
          Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
          Duncan Thomson made changes -
          Plot
          Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
          Work Scheduled 23/May/22 13/Oct/23
          Assignee Duncan Thomson [ duncan ] Ben Mason [ ben ]
          Duncan Thomson made changes -
          Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
          Summary that the caravan has had a valve issue in the shower and consequently, water has been coming out of the thermostatic bar, and somehow, through the wall into the lounge. This has caused significant flooding damage - the carpet in the lounge is saturated that the caravan has had a valve issue in the shower and consequently, water has been coming out of the thermostatic bar, and somehow, through the wall into the lounge. This has caused significant flooding damage
          Issue Type Internal Issues (1 Week) [ 17 ] Plumbing Leak (2 Weeks) [ 7 ]
          Priority Normal [ 21 ] High [ 23 ]
          Duncan Thomson made changes -
          Attachment IMG_7157.jpg [ 367831 ]
          Attachment IMG_7158.jpg [ 367832 ]
          Attachment IMG_7159.jpg [ 367833 ]
          Attachment IMG_7160.jpg [ 367834 ]
          Attachment IMG_7161.jpg [ 367835 ]
          Attachment IMG_7162.jpg [ 367836 ]
          Attachment IMG_7163.jpg [ 367837 ]
          Attachment IMG_7164.jpg [ 367838 ]
          Attachment IMG_7165.jpg [ 367839 ]
          Attachment IMG_7166.jpg [ 367840 ]
          Attachment IMG_7167.jpg [ 367841 ]
          Attachment IMG_7168.jpg [ 367842 ]
          Attachment IMG_7169.jpg [ 367843 ]
          Attachment IMG_7171.jpg [ 367844 ]
          Attachment IMG_7172.jpg [ 367845 ]
          Attachment IMG_7173.jpg [ 367846 ]
          Attachment IMG_7174.jpg [ 367847 ]
          Attachment IMG_7175.jpg [ 367848 ]
          Attachment IMG_7176.jpg [ 367849 ]
          Duncan Thomson made changes -
          Attachment PER Sent.png [ 367850 ]
          Duncan Thomson made changes -
          Assignee Ben Mason [ ben ] Duncan Thomson [ duncan ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          PER Sent to ABI
          Show
          Duncan Thomson added a comment - PER Sent to ABI
          Hide
          Permalink
          Ben Mason (Inactive) added a comment -
          elizabeth.windett@gmail.com
          Show
          Ben Mason (Inactive) added a comment - elizabeth.windett@gmail.com
          Duncan Thomson made changes -
          Attachment QUOTE 62312.docx [ 368806 ]
          Duncan Thomson made changes -
          Attachment Quote sent.png [ 368807 ]
          Duncan Thomson made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          2 engineers 2.5 days pus travel
          Show
          Duncan Thomson added a comment - 2 engineers 2.5 days pus travel
          Duncan Thomson made changes -
          Attachment QUOT-3822.pdf [ 368808 ]
          Duncan Thomson made changes -
          Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          Quote sent to customer
          Show
          Duncan Thomson added a comment - Quote sent to customer
          Ben Mason (Inactive) made changes -
          Attachment Screenshot 2023-12-06 142241.png [ 370984 ]
          Duncan Thomson made changes -
          Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
          Quote outcome None [ 12253 ] Accepted [ 12254 ]
          Duncan Thomson made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Duncan Thomson made changes -
          Attachment Parts Ordered.png [ 371462 ]
          Hide
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          Duncan Thomson added a comment -
          From: Susan Jones (UK) <susan.jones@uk.rsagroup.com>
          Sent: Wednesday, December 6, 2023 1:57 PM
          To: Elizabeth.windett@gmail.com
          Cc: Adam Lerwill <Adam.Lerwill@surfbay.co.uk>
          Subject: claim 202310006104 S Ovenden and E Windett

          Hello Elizabeth

          Thank you for advising us that you have chosen Surf Bay Leisure to repair the damage to your ABI COWORTH DELUXE 1. I have reviewed your estimate, and I am happy to approve the repairs based on costs of £4947.51
          I have copied them into this email as confirmation we have given you authority to proceed.

          You should now contact Surf Bay Leisure and arrange to book in your repair.

          Your policy excess of £75.00 will need to be paid directly to them as your contribution to the claim, as well as the cost of the shower mixer valve for £49.95. Upon completion of the repairs, please supply us with your final invoice which shows your excess and payment for shower valve as a deduction. Once in receipt of this and the satisfaction note, and with your authority, we can then settle your claim directly with your repairer.

          Regards

          Susan Jones

          ClaimsHandler
          Show
          Duncan Thomson added a comment - From: Susan Jones (UK) < susan.jones@uk.rsagroup.com > Sent: Wednesday, December 6, 2023 1:57 PM To: Elizabeth.windett@gmail.com Cc: Adam Lerwill < Adam.Lerwill@surfbay.co.uk > Subject: claim 202310006104 S Ovenden and E Windett Hello Elizabeth Thank you for advising us that you have chosen Surf Bay Leisure to repair the damage to your ABI COWORTH DELUXE 1. I have reviewed your estimate, and I am happy to approve the repairs based on costs of £4947.51 I have copied them into this email as confirmation we have given you authority to proceed. You should now contact Surf Bay Leisure and arrange to book in your repair. Your policy excess of £75.00 will need to be paid directly to them as your contribution to the claim, as well as the cost of the shower mixer valve for £49.95. Upon completion of the repairs, please supply us with your final invoice which shows your excess and payment for shower valve as a deduction. Once in receipt of this and the satisfaction note, and with your authority, we can then settle your claim directly with your repairer. Regards Susan Jones ClaimsHandler
          Hide
          Permalink
          Claire Folland added a comment -
          received following parts from ABI, missing sofa arms, labelled up, can not issue worksheet until we receive sofa arms

          10 x vinyl ply 15TSM0001.2440
          5 X Carpet 19FLR0009.4000
          1 x underlay 20FLR0021
          1 X mattress 97IRN3101.1
          1 x tap mixer 16PLU0013
          Settee carcus x 4 FST20053, FST0049, FST20050, FST20051
          Show
          Claire Folland added a comment - received following parts from ABI, missing sofa arms, labelled up, can not issue worksheet until we receive sofa arms 10 x vinyl ply 15TSM0001.2440 5 X Carpet 19FLR0009.4000 1 x underlay 20FLR0021 1 X mattress 97IRN3101.1 1 x tap mixer 16PLU0013 Settee carcus x 4 FST20053, FST0049, FST20050, FST20051
          Hide
          Permalink
          Claire Folland added a comment -
          customer has agreed we can start work even though we are still waiting for sofa arm, issued worksheet
          Show
          Claire Folland added a comment - customer has agreed we can start work even though we are still waiting for sofa arm, issued worksheet
          Claire Folland made changes -
          Attachment Capture.JPG [ 374241 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received sofa arms from ABI, labelled and placed with other parts
          Show
          Claire Folland added a comment - received sofa arms from ABI, labelled and placed with other parts
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Duncan Thomson [ duncan ] Claire Folland [ claire ]
          Plot
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
          Claire Folland made changes -
          Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Claire Folland made changes -
          Attachment CCF_001009.pdf [ 376399 ]
          Hide
          Permalink
          Claire Folland added a comment -
          complete by steve/Duncan 29-2-24 worksheet attached
          Show
          Claire Folland added a comment - complete by steve/Duncan 29-2-24 worksheet attached
          Claire Folland made changes -
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
          Hide
          Permalink
          Melanie Woolacott added a comment -
          INVOICE 490888 RAISED TO ELIZABETH WINDETT FOR £124.95 + INVOICE 490889 RAISED TO R.S.A GROUP FOR £4,947.51. JUST AWAITING SIGNED SATISFACTION NOTE FROM ELIZABETH SO WE CAN SEND THE INVOICE TO THE RSA.
          Show
          Melanie Woolacott added a comment - INVOICE 490888 RAISED TO ELIZABETH WINDETT FOR £124.95 + INVOICE 490889 RAISED TO R.S.A GROUP FOR £4,947.51. JUST AWAITING SIGNED SATISFACTION NOTE FROM ELIZABETH SO WE CAN SEND THE INVOICE TO THE RSA.
          Melanie Woolacott made changes -
          Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
          Invoice Number 490888 + 490889
          Hide
          Permalink
          Melanie Woolacott added a comment -
          Invoice 490888 for £124.95 paid for by Elizabeth Windett on 12/03/24. She says she needs to see the caravan before signing the satisfaction note which wont be till the park opens (During the Easter holidays), so the Invoice to the R.S.A group has not been sent yet.
          Show
          Melanie Woolacott added a comment - Invoice 490888 for £124.95 paid for by Elizabeth Windett on 12/03/24. She says she needs to see the caravan before signing the satisfaction note which wont be till the park opens (During the Easter holidays), so the Invoice to the R.S.A group has not been sent yet.
          Hide
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          Melanie Woolacott added a comment -
          INVOICE 490889 NOW PAID BY THE RSA ON 15/04/24.
          Show
          Melanie Woolacott added a comment - INVOICE 490889 NOW PAID BY THE RSA ON 15/04/24.
          Charleen Sibley made changes -
          Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
          Satisfaction note signed No [ 11650 ] Yes [ 11651 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Charleen Sibley made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		1d 1h 16m 1 Ben Mason (Inactive) 10/Oct/23 10:44 AM
          Submitted Submitted Acknowledged Acknowledged
          		4h 15m 1 Ben Mason (Inactive) 10/Oct/23 2:59 PM
          Acknowledged Acknowledged Rejected Rejected
          		2s 1 Ben Mason (Inactive) 10/Oct/23 3:00 PM
          Rejected Rejected Resolved Resolved
          		58s 1 Ben Mason (Inactive) 10/Oct/23 3:00 PM
          Resolved Resolved Reopened Reopened
          		1s 1 Ben Mason (Inactive) 10/Oct/23 3:01 PM
          Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
          		1s 1 Ben Mason (Inactive) 10/Oct/23 3:01 PM
          Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
          		8d 8h 6m 1 Duncan Thomson 18/Oct/23 11:07 PM
          Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
          		56s 1 Duncan Thomson 18/Oct/23 11:08 PM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		14d 19h 50m 1 Duncan Thomson 02/Nov/23 5:59 PM
          Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
          		30s 1 Duncan Thomson 02/Nov/23 6:00 PM
          Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
          		45d 5h 14m 1 Duncan Thomson 17/Dec/23 11:14 PM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		4s 1 Duncan Thomson 17/Dec/23 11:14 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		57d 10h 44m 1 Claire Folland 13/Feb/24 9:58 AM
          Parts Recieved Parts Recieved Parts in Stock Parts in Stock
          		1s 1 Claire Folland 13/Feb/24 9:58 AM
          Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
          		1s 1 Claire Folland 13/Feb/24 9:58 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		20d 2h 6m 1 Claire Folland 04/Mar/24 12:05 PM
          Engineer Scheduled Engineer Scheduled Work Completed Work Completed
          		1s 1 Claire Folland 04/Mar/24 12:05 PM
          Work Completed Work Completed Satisfaction Note Satisfaction Note
          		7d 3h 57m 1 Melanie Woolacott 11/Mar/24 4:02 PM
          Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
          		78d 23h 18m 1 charleen sibley 29/May/24 4:20 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		4s 1 charleen sibley 29/May/24 4:21 PM
          Resolved Resolved Complete Complete
          		2s 1 charleen sibley 29/May/24 4:21 PM

            People

            • Assignee:
              Charleen Sibley
              Reporter:
              Eve Colton (Inactive)
            • Watchers:
              0 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved:
                Work Scheduled: