Eve Colton (Inactive) added a comment - 09/Oct/23 9:29 AM Hi. Tonight we have been informed by our Park Owners that the caravan has had a valve issue in the shower and consequently, water has been coming out of the thermostatic bar, and somehow, through the wall into the lounge. This has caused significant flooding damage - the carpet in the lounge is saturated. This obviously is due to a faulty valve so we need to know the situation with the warranty please? Liz.

Ben Mason (Inactive) added a comment - 10/Oct/23 10:44 AM submitted to ABI.

Ben Mason (Inactive) added a comment - 10/Oct/23 2:59 PM ABI rejected as out of warranty. Printed assessment for Steve to do.

Duncan Thomson added a comment - 18/Oct/23 11:20 PM PER Sent to ABI

Ben Mason (Inactive) added a comment - 02/Nov/23 4:39 PM elizabeth.windett@gmail.com

Duncan Thomson added a comment - 02/Nov/23 6:00 PM 2 engineers 2.5 days pus travel

Duncan Thomson added a comment - 02/Nov/23 6:00 PM Quote sent to customer

Duncan Thomson added a comment - 17/Dec/23 11:20 PM From: Susan Jones (UK) < susan.jones@uk.rsagroup.com > Sent: Wednesday, December 6, 2023 1:57 PM To: Elizabeth.windett@gmail.com Cc: Adam Lerwill < Adam.Lerwill@surfbay.co.uk > Subject: claim 202310006104 S Ovenden and E Windett Hello Elizabeth Thank you for advising us that you have chosen Surf Bay Leisure to repair the damage to your ABI COWORTH DELUXE 1. I have reviewed your estimate, and I am happy to approve the repairs based on costs of £4947.51 I have copied them into this email as confirmation we have given you authority to proceed. You should now contact Surf Bay Leisure and arrange to book in your repair. Your policy excess of £75.00 will need to be paid directly to them as your contribution to the claim, as well as the cost of the shower mixer valve for £49.95. Upon completion of the repairs, please supply us with your final invoice which shows your excess and payment for shower valve as a deduction. Once in receipt of this and the satisfaction note, and with your authority, we can then settle your claim directly with your repairer. Regards Susan Jones ClaimsHandler

Claire Folland added a comment - 25/Jan/24 1:05 PM received following parts from ABI, missing sofa arms, labelled up, can not issue worksheet until we receive sofa arms 10 x vinyl ply 15TSM0001.2440 5 X Carpet 19FLR0009.4000 1 x underlay 20FLR0021 1 X mattress 97IRN3101.1 1 x tap mixer 16PLU0013 Settee carcus x 4 FST20053, FST0049, FST20050, FST20051

Claire Folland added a comment - 09/Feb/24 3:38 PM customer has agreed we can start work even though we are still waiting for sofa arm, issued worksheet

Claire Folland added a comment - 13/Feb/24 9:58 AM received sofa arms from ABI, labelled and placed with other parts

Claire Folland added a comment - 04/Mar/24 12:05 PM complete by steve/Duncan 29-2-24 worksheet attached

Melanie Woolacott added a comment - 11/Mar/24 4:02 PM INVOICE 490888 RAISED TO ELIZABETH WINDETT FOR £124.95 + INVOICE 490889 RAISED TO R.S.A GROUP FOR £4,947.51. JUST AWAITING SIGNED SATISFACTION NOTE FROM ELIZABETH SO WE CAN SEND THE INVOICE TO THE RSA.

Melanie Woolacott added a comment - 13/Mar/24 9:38 AM Invoice 490888 for £124.95 paid for by Elizabeth Windett on 12/03/24. She says she needs to see the caravan before signing the satisfaction note which wont be till the park opens (During the Easter holidays), so the Invoice to the R.S.A group has not been sent yet.

Melanie Woolacott added a comment - 15/Apr/24 11:56 AM INVOICE 490889 NOW PAID BY THE RSA ON 15/04/24.