Ben Mason (Inactive) added a comment - 01/Dec/23 2:40 PM Owner emailed in asking for info on who can do an assessment. Emailed back to confirm this is something we can do and should be able to have a look w/c 4/12/23.

Duncan Thomson added a comment - 20/Dec/23 5:27 PM -----Original Message----- From: Christine Gunter < mrs.mow62@gmail.com > Sent: Thursday, December 14, 2023 7:52 AM To: Warranty < Warranty@surfbay.co.uk > Subject: Re: Red10- River Valley Hi Claire Just to let you know that I visited the caravan for a few days earlier this week, I was relieved that there wasn’t any further damage. If Duncan could call to discuss the damage. Kind regards Chris Gunter Sent from my iPhone > On 11 Dec 2023, at 09:58, Warranty < Warranty@surfbay.co.uk > wrote: > > Hi Chris > Not a problem, my engineer is called Duncan, he will give you a call > to go through everything before doing a quote for you > > Many Thanks > Claire > > -----Original Message----- > From: Christine Gunter < mrs.mow62@gmail.com > > Sent: Monday, December 11, 2023 9:57 AM > To: Warranty < Warranty@surfbay.co.uk > > Subject: Re: Red10- River Valley > > Hi Claire > Thank you for your reply. > Just to let you know I am at my caravan for a few days, returning home > on Wednesday Take care Chris Sent from my iPhone > >> On 11 Dec 2023, at 09:52, Warranty < Warranty@surfbay.co.uk > wrote: >> >> Hi Chris >> I can confirm our engineer did attend last week, he is going to give >> you a call today to go through his findings >> >> Many Thanks >> Claire >> >> -----Original Message----- >> From: Christine Gunter < mrs.mow62@gmail.com > >> Sent: Friday, December 8, 2023 2:48 PM >> To: Warranty < Warranty@surfbay.co.uk > >> Cc: River Valley Country Park < Rivervalley@surfbay.co.uk > >> Subject: Re: Red10- River Valley >> >> Hi Claire >> Further to my email regarding a review of the damage at the above caravan. Just wondering if the engineer visited the site yesterday to access the damage. >> If so could you please let me know as soon as possible a quote for the damage. >> I have a problem with my insurance for the caravan as it ends on the 9th December 2023 and my insurance company won’t cover until the repairs have been completed. >> I look forward to your reply >> Kind regards >> Chris Gunter >> Sent from my iPhone

Duncan Thomson added a comment - 20/Dec/23 5:46 PM 1 engineer 1 hour

Duncan Thomson added a comment - 20/Dec/23 6:02 PM Quote sent to customer

Duncan Thomson added a comment - 22/Dec/23 12:10 PM Hi Duncan Thank you for your email regarding repairs to my caravan at River Valley. Please go ahead with the repairs and I will complete the paperwork today and return to you as soon as possible. Merry Christmas Kind regards Chris Gunter

Duncan Thomson added a comment - 22/Dec/23 12:25 PM Worksheet issued and put in folder parts from stock

Melanie Woolacott added a comment - 12/Jan/24 12:46 PM INVOICE 490669.

Melanie Woolacott added a comment - 15/Jan/24 11:39 AM invoice 490659 paid for 12/01/24.

Duncan Thomson added a comment - 11/Sep/24 4:46 PM From: Christine Gunter < mrs.mow62@gmail.com > Sent: Monday, September 9, 2024 3:51 PM To: Warranty < Warranty@surfbay.co.uk > Cc: River Valley Country Park < Rivervalley@surfbay.co.uk > Subject: Red10 River Valley Hi Claire I am the owner of Red10 Further to your reply to Neal @ River Valley regarding the above caravan. Unfortunately there is further water damage on one side of the van, it appears to be seeping through the seals under the gutter on the outside of the caravan. I have checked the gutters and they are clear if debris. If possible could you please give me a quote for any work to be carried to rectify this problem as I feel it will deteriorate as the winter is coming as I want to let the caravan next season I look forward to your reply Kind regards Christine Gunter 07933512478 Sent from my iPhone

Duncan Thomson added a comment - 11/Sep/24 4:57 PM reissued a worksheet to make a fresh assessment

Claire Folland added a comment - 08/Oct/24 1:24 PM Duncan attended 1-10-24, offside gutter still full of water (removed) advised Graham at park to send customer a quote to fit extra downpipe - park to fit