Details
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Type:
Exterior Panels (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
High
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Resolution: Unresolved
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Labels:None
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Plot:Green 9
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Model:Onxy
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Serial:AT014063/08
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Size:38x12
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Status Colour:
Assessment Sheet Issued
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Supplier:Atlas
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Ordered By?:DT
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Stock_Number:33080
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Park_Company:River Valley Country Park
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Park_Code:RIVE02
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Park_Phone:01736 763398
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Park_Postcode:TR20 9ER
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Additional Contact Details:Mr Skelhon - m.skelhon@btopenworld.com
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Satisfaction note signed:No
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Good morning
As you will see from the attached photos, Mr Skelhon is having a problem with rising water/damp, which we think is coming in from the joints that were badly put together.
Mr Skelhon is claiming from his insurance and needs a quote as soon as possible to repair this.
Please let us know when an engineer could come out and attend to this.
Kind regards
Bernadette
As you will see from the attached photos, Mr Skelhon is having a problem with rising water/damp, which we think is coming in from the joints that were badly put together.
Mr Skelhon is claiming from his insurance and needs a quote as soon as possible to repair this.
Please let us know when an engineer could come out and attend to this.
Kind regards
Bernadette
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TR20 9ER | |
| Park_Email | rivervalley@surfbay.co.uk | |
| Park_Phone | 01736 763398 | |
| Park_Code | RIVE02 | |
| Park_Key_Account | No | |
| Park_Address2 | Relubbus | |
| Park_City | Penzance | |
| Park_Address | River Valley Country Park |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Duncan Thomson [ duncan ] | Charleen Sibley [ charleen sibley ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Duncan Thomson [ duncan ] |
| Attachment | Photo #1.jpg [ 378534 ] | |
| Attachment | Photo #2.jpg [ 378535 ] |
| Attachment | screenshot-1.png [ 378536 ] |
Hide
Eve Colton (Inactive)
added a comment -
Permalink
worksheet printed and in folder
Show
Eve Colton (Inactive)
added a comment - worksheet printed and in folder
Hi Duncan,
Please see the photos below, Graham took these today. He feels that this is new water damage. Given that you repaired the outside before as a goodwill gesture, how do you want us to proceed? Do you want us to inform the owner that you will take another look but this time it will be quotable?
Thanks
Karen
Show
Claire Folland
added a comment -
Hi Duncan,
Please see the photos below, Graham took these today. He feels that this is new water damage. Given that you repaired the outside before as a goodwill gesture, how do you want us to proceed? Do you want us to inform the owner that you will take another look but this time it will be quotable?
Thanks
Karen
Hi,
The customer can use the van of course but will need to monitor the water ingress, I only resealed the panel joints to see if that was the cause and if this isn’t the case we will need to assess again to see if there is another possible cause, I would not want to provide a repair quote until we can identify and also stop the leak from causing more damage. I will put this back for one of us to reassess when we are next on park in the coming weeks.
Thanks,
Duncan Thomson
Customer Care Engineer
Insurance Quotes & Chargeable Repairs
issued worksheet
The customer can use the van of course but will need to monitor the water ingress, I only resealed the panel joints to see if that was the cause and if this isn’t the case we will need to assess again to see if there is another possible cause, I would not want to provide a repair quote until we can identify and also stop the leak from causing more damage. I will put this back for one of us to reassess when we are next on park in the coming weeks.
Thanks,
Duncan Thomson
Customer Care Engineer
Insurance Quotes & Chargeable Repairs
issued worksheet
Show
Claire Folland
added a comment - Hi,
The customer can use the van of course but will need to monitor the water ingress, I only resealed the panel joints to see if that was the cause and if this isn’t the case we will need to assess again to see if there is another possible cause, I would not want to provide a repair quote until we can identify and also stop the leak from causing more damage. I will put this back for one of us to reassess when we are next on park in the coming weeks.
Thanks,
Duncan Thomson
Customer Care Engineer
Insurance Quotes & Chargeable Repairs
issued worksheet
| Attachment | Capture.JPG [ 381413 ] |
| Attachment | Capture.JPG [ 381414 ] |
Have spoken with the park about this ongoing issue and both myself and park haven't heard anything from the customer so we will close this issue down for now.
Show
Duncan Thomson
added a comment - Have spoken with the park about this ongoing issue and both myself and park haven't heard anything from the customer so we will close this issue down for now.
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Quote outcome | Accepted [ 12254 ] | Rejected [ 12255 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | Rejected [ 12255 ] | None [ 12253 ] |
| Assignee | Duncan Thomson [ duncan ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2s | 1 | Duncan Thomson | 27/Mar/24 9:36 AM | |||||
|
343d 4h 40m | 1 | Duncan Thomson | 05/Mar/25 2:17 PM | |||||
|
4s | 1 | Duncan Thomson | 05/Mar/25 2:17 PM | |||||
|
4s | 1 | Duncan Thomson | 05/Mar/25 2:17 PM | |||||
|
1s | 1 | Duncan Thomson | 05/Mar/25 2:17 PM | |||||
|
2s | 1 | Duncan Thomson | 05/Mar/25 2:17 PM | |||||
|
5s | 1 | Duncan Thomson | 05/Mar/25 2:17 PM | |||||
|
6s | 1 | Duncan Thomson | 05/Mar/25 2:17 PM | |||||
|
250d 5h 46m | 1 | 10/Nov/25 8:03 PM | ||||||
|
40s | 1 | 10/Nov/25 8:04 PM |
