Quotes
  1. Quotes
  2. QUOT-3926

the front door is not closing properly

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Work Completed
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • ID Number:
          W0218645
        • Plot:
          HH2
        • Model:
          Ambleside prem
        • Serial:
          1571863
        • Size:
          40x14
        • Status Colour:
          Work Completed Work Completed
        • Stock_Number:
          32866
        • Park_Company:
           Seven Bays Park
        • Park_Code:
          seve03
        • Park_Phone:
          01841 520520 or 07799115159
        • Park_Postcode:
          PL28 8QA
        • Satisfaction note signed:
          No
        • Park_Key_Account:
          Yes
        • SLA Status:
        • Quote outcome:
          Accepted
        1. Capture.JPG
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        2. Capture.JPG
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        3. Capture.JPG
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          Activity

          Ascending order - Click to sort in descending order
          Claire Folland created issue -
          Claire Folland made changes -
          Field Original Value New Value
          Park_Postcode PL28 8QA
          Park_Email daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk
          Park_Phone 01841 520520 or 07799115159
          Park_Code seve03
          Park_Key_Account Yes
          Park_Address2 St Meryn
          Park_City Padstow
          Park_Address Seven Bays Park
          Claire Folland made changes -
          Attachment Capture.JPG [ 379639 ]
          Claire Folland made changes -
          Attachment Capture.JPG [ 379640 ]
          Claire Folland made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received email from park, submitted into ABI
          Show
          Claire Folland added a comment - received email from park, submitted into ABI
          Claire Folland made changes -
          ID Number W0218645
          Hide
          Permalink
          Claire Folland added a comment -
          Good Afternoon,
           
          Claim Number: W0218645
           
          We are unable to progress with this warranty claim in regards to the following van, please see attachment for details.
           
          SEVEN BAYS HOLIDAY PARK
          ST. MERRYN HOLIDAY CENTRE, ST. MERRYN
          PADSTOW
          CORNWALL
          PL28 8QA
          Model: AMBLESIDE PREM RESI 4014 2B 17
          Serial Number: 1571863
           
          The following issues have been rejected:
           
          1.the front door is not closing properly
           
          If you have any further queries, please contact ABI clearly stating the claim number or serial number of the van.
           
          Kind Regards,
          ABI Warranty Team
           
          updated park
          Show
          Claire Folland added a comment - Good Afternoon,   Claim Number: W0218645   We are unable to progress with this warranty claim in regards to the following van, please see attachment for details.   SEVEN BAYS HOLIDAY PARK ST. MERRYN HOLIDAY CENTRE, ST. MERRYN PADSTOW CORNWALL PL28 8QA Model: AMBLESIDE PREM RESI 4014 2B 17 Serial Number: 1571863   The following issues have been rejected:   1.the front door is not closing properly   If you have any further queries, please contact ABI clearly stating the claim number or serial number of the van.   Kind Regards, ABI Warranty Team   updated park
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Claire Folland made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Claire Folland made changes -
          Project ABI [ 10014 ] Quotes [ 10020 ]
          Key ABI-28500 QUOT-3926
          Workflow Manufacturers ver 2.2 [ 255664 ] Quotes ver 3.1 [ 255693 ]
          Responsibility SurfBay Attending [ 10042 ]
          Quote outcome None [ 12253 ]
          Times Scheduled 0
          Hire_or_Retail Retail [ 10251 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Hi,
              I thought as much. Can we book one of your guys to come have a look and give us a quote to get it done please?
          Thanks
          Leonie
          spoke to Duncan, if this only takes 10 mins we will not charge the park, if we attend and find we need parts we will then have to quote, emailed Park
          Show
          Claire Folland added a comment - Hi,     I thought as much. Can we book one of your guys to come have a look and give us a quote to get it done please? Thanks Leonie spoke to Duncan, if this only takes 10 mins we will not charge the park, if we attend and find we need parts we will then have to quote, emailed Park
          Claire Folland made changes -
          Attachment Capture.JPG [ 379769 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
          Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
          Duncan Thomson made changes -
          Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
          Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
          Plot
          Duncan Thomson made changes -
          Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
          Duncan Thomson made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Duncan Thomson made changes -
          Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
          Duncan Thomson made changes -
          Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
          Quote outcome None [ 12253 ] Accepted [ 12254 ]
          Duncan Thomson made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Duncan Thomson made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Duncan Thomson made changes -
          Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
          Assignee Claire Folland [ claire ] Duncan Thomson [ duncan ]
          Duncan Thomson made changes -
          Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
          Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
          Duncan Thomson made changes -
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
          Plot
          Duncan Thomson made changes -
          Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
          Hide
          Permalink
          Duncan Thomson added a comment -
          Steve attended and have managed to adjust door FOC but did advise that the hinges are damaged and would need replacing and that the park are to contact if they require it done
          Show
          Duncan Thomson added a comment - Steve attended and have managed to adjust door FOC but did advise that the hinges are damaged and would need replacing and that the park are to contact if they require it done
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		22m 34s 1 Claire Folland 11/Apr/24 1:25 PM
          Submitted Submitted Acknowledged Acknowledged
          		23h 41m 1 Claire Folland 12/Apr/24 1:06 PM
          Acknowledged Acknowledged Rejected Rejected
          		2s 1 Claire Folland 12/Apr/24 1:06 PM
          Rejected Rejected Resolved Resolved
          		2s 1 Claire Folland 12/Apr/24 1:06 PM
          Resolved Resolved Complete Complete
          		48s 1 Claire Folland 12/Apr/24 1:07 PM
          Complete Complete Reopened Reopened
          		3h 41m 1 Claire Folland 12/Apr/24 4:48 PM
          Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
          		4m 16s 1 Claire Folland 12/Apr/24 4:53 PM
          Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
          		30d 22h 59m 1 Duncan Thomson 13/May/24 3:52 PM
          Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
          		4s 1 Duncan Thomson 13/May/24 3:52 PM
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		7s 1 Duncan Thomson 13/May/24 3:52 PM
          Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
          		3s 1 Duncan Thomson 13/May/24 3:52 PM
          Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
          		1s 1 Duncan Thomson 13/May/24 3:52 PM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		4s 1 Duncan Thomson 13/May/24 3:52 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		4s 1 Duncan Thomson 13/May/24 3:53 PM
          Parts Recieved Parts Recieved Parts in Stock Parts in Stock
          		1s 1 Duncan Thomson 13/May/24 3:53 PM
          Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
          		1s 1 Duncan Thomson 13/May/24 3:53 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		4s 1 Duncan Thomson 13/May/24 3:53 PM
          Engineer Scheduled Engineer Scheduled Work Completed Work Completed
          		1s 1 Duncan Thomson 13/May/24 3:53 PM

            People

            • Assignee:
              Duncan Thomson
              Reporter:
              Claire Folland
            • Watchers:
              0 Start watching this issue

              Dates

              • Due:
                Created:
                Updated: