Details
-
Type:
Oven (2 Weeks)
-
Status: Complete
-
Priority:
High
-
Resolution: Completed
-
Labels:None
-
Plot:L3
-
Model:Loire
-
Serial:027955h
-
Status Colour:
Complete
-
Supplier:Misc
-
Ordered By?:DT
-
Park_Company:Hele Valley Holiday Park
-
Park_Code:HELE01
-
Park_Contact:Scott Love
-
Park_Phone:01271 862460
-
Park_Postcode:EX34 9RD
-
Additional Contact Details:
-
Invoice Number:492365
-
Satisfaction note signed:No
-
Park_Key_Account:Yes
-
SLA Status:
-
Quote outcome:Accepted
Description
Hi Duncan,
I hope you’re well and not too busy! The new towel rail works well, a bit too well due to its size!
We have another enquiry please.
These are our details taken from quote no. 3756, but with the pitch number corrected.
MAKE: Swift
MODEL: Loire
SERIAL NUMBER: 027955h
PITCH NUMBER: L3
Please can you provide a price to repair the cooker oven which lights ok but does not heat to temperature, I suspect it is the thermostat. From memory it’s a Thetford cooker.
Please also provide a separate price, during the same visit to replace or repair the exterior light as some of the LED’s have died, photos attached.
Could you also advise if the wall bracket in the main bedroom is a standard fitment, if so, for what? Please see photo. Apologies if I have asked this before!
Thank you.
Kind regards,
Art Moore
Meadow Bank
Silver Street
West Buckland
TA21 9NA
07831 352000
I hope you’re well and not too busy! The new towel rail works well, a bit too well due to its size!
We have another enquiry please.
These are our details taken from quote no. 3756, but with the pitch number corrected.
MAKE: Swift
MODEL: Loire
SERIAL NUMBER: 027955h
PITCH NUMBER: L3
Please can you provide a price to repair the cooker oven which lights ok but does not heat to temperature, I suspect it is the thermostat. From memory it’s a Thetford cooker.
Please also provide a separate price, during the same visit to replace or repair the exterior light as some of the LED’s have died, photos attached.
Could you also advise if the wall bracket in the main bedroom is a standard fitment, if so, for what? Please see photo. Apologies if I have asked this before!
Thank you.
Kind regards,
Art Moore
Meadow Bank
Silver Street
West Buckland
TA21 9NA
07831 352000
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Quote to fit sofa bed | Quote to fix Oven and replace extiore light |
| Summary | Quote to fix Oven and replace extiore light | Quote to fix Oven and replace exteriore light |
| Part Number | 120cm original som'toile 3 Fold Pull Out Bed Action With New Mattress Stock Code: PO001 |
| Issue Type | Beds (8 Weeks) [ 10 ] | Oven (2 Weeks) [ 5 ] |
| Description |
Hi Duncan,
I hope you’re well and not too busy! The new towel rail works well, a bit too well due to its size! We have another enquiry please. These are our details taken from quote no. 3756, but with the pitch number corrected. MAKE: Swift MODEL: Loire SERIAL NUMBER: 027955h PITCH NUMBER: L3 Please can you provide a price to repair the cooker oven which lights ok but does not heat to temperature, I suspect it is the thermostat. From memory it’s a Thetford cooker. Please also provide a separate price, during the same visit to replace or repair the exterior light as some of the LED’s have died, photos attached. Could you also advise if the wall bracket in the main bedroom is a standard fitment, if so, for what? Please see photo. Apologies if I have asked this before! Thank you. Kind regards, Art Moore Meadow Bank Silver Street West Buckland TA21 9NA 07831 352000 |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | Accepted [ 12254 ] | None [ 12253 ] |
| Assignee | Duncan Thomson [ duncan ] | Charleen Sibley [ charleen sibley ] |
Hide
Duncan Thomson
added a comment -
Permalink
worksheet issued for Steve to assess the oven before quoting
Show
Duncan Thomson
added a comment - worksheet issued for Steve to assess the oven before quoting
| Attachment | parts required.png [ 391567 ] |
| Attachment | parts required.png [ 391568 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Duncan Thomson [ duncan ] |
| Plot |
| Summary | Quote to fix Oven and replace exteriore light | Quote to fix Oven and replace exterior light |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Stock | Swift |
| Attachment | QUOT-4024.pdf [ 391570 ] |
Steve for 3 hours labour
Show
Duncan Thomson
added a comment - Steve for 3 hours labour
| Attachment | Quote sent.png [ 391571 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
quote sent to customer
Show
Duncan Thomson
added a comment - quote sent to customer
| Attachment | Parts Ordered.png [ 400885 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | Parts Ordered.png [ 400886 ] |
quote accepted and parts placed on order
Show
Duncan Thomson
added a comment - quote accepted and parts placed on order
thermostat kit received and placed on Devon rack
Show
Duncan Thomson
added a comment - thermostat kit received and placed on Devon rack
| Attachment | QUOT-4024 Acceptance.pdf [ 401312 ] |
Hi Duncan,
Please find Acceptance of your quotation attached.
Please can you confirm this work can be done prior to May 23rd 2025, i.e. prior to the holiday week.
Thank you.
Kind regards,
Art Moore
Please find Acceptance of your quotation attached.
Please can you confirm this work can be done prior to May 23rd 2025, i.e. prior to the holiday week.
Thank you.
Kind regards,
Art Moore
Show
Duncan Thomson
added a comment - Hi Duncan,
Please find Acceptance of your quotation attached.
Please can you confirm this work can be done prior to May 23rd 2025, i.e. prior to the holiday week.
Thank you.
Kind regards,
Art Moore
received replacement light from swift, labelled and placed on rack, issued worksheet
Show
Claire Folland
added a comment - received replacement light from swift, labelled and placed on rack, issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Duncan Thomson [ duncan ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Attachment | CCF_000158.pdf [ 404240 ] |
complete by steve 2-6-25 worksheet attached
Show
Claire Folland
added a comment - complete by steve 2-6-25 worksheet attached
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
INVOICE 492365 OINV-000186
Show
Melanie Woolacott
added a comment - INVOICE 492365 OINV-000186
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | 490462 | 492365 |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | Yes [ 11651 ] | No [ 11650 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
INVOICE PAID FOR 11/07/2025
Show
Melanie Woolacott
added a comment - INVOICE PAID FOR 11/07/2025
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 41s | 1 | Duncan Thomson | 02/Oct/24 11:21 AM | |||||
|
35d 2h 49m | 1 | Duncan Thomson | 06/Nov/24 1:11 PM | |||||
|
14s | 1 | Duncan Thomson | 06/Nov/24 1:11 PM | |||||
|
10s | 1 | Duncan Thomson | 06/Nov/24 1:11 PM | |||||
|
6m 19s | 1 | Duncan Thomson | 06/Nov/24 1:17 PM | |||||
|
161d 9h 26m | 1 | Duncan Thomson | 16/Apr/25 11:44 PM | |||||
|
5s | 1 | Duncan Thomson | 16/Apr/25 11:44 PM | |||||
|
28d 16h 40m | 1 | Claire Folland | 15/May/25 4:24 PM | |||||
|
1s | 1 | Claire Folland | 15/May/25 4:24 PM | |||||
|
2s | 1 | Claire Folland | 15/May/25 4:24 PM | |||||
|
25d 18h 38m | 1 | Claire Folland | 10/Jun/25 11:03 AM | |||||
|
1s | 1 | Claire Folland | 10/Jun/25 11:03 AM | |||||
|
7d 3h 53m | 1 | Melanie Woolacott | 17/Jun/25 2:56 PM | |||||
|
5s | 1 | Melanie Woolacott | 17/Jun/25 2:56 PM | |||||
|
5s | 1 | Melanie Woolacott | 17/Jun/25 2:56 PM | |||||
|
1s | 1 | Melanie Woolacott | 17/Jun/25 2:56 PM |
