Details
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Type:
Floor (8 Weeks)
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Status: Quotation accepted
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Model:willerby westmorland
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Serial:SN: 0700/009
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Size:28x12
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Status Colour:
Quotation accepted
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Park_Company:Beer Head Caravan Park
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Park_Code:BEER01
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Park_Phone:01297 21107
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Park_Postcode:EX12 3AH
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:Accepted
Description
The window frame to the bathroom has been letting water in. It has spread from the bathroom to the bedroom. Looks like it will need a partial floor repair . The caravan is a 2004 Willerby West Moreland 28 x 12 SN: 0700/009. The leak has not been fixed yet but should be simple enough.
Requested floors to be replaced in main bedroom, bathroom, kitchen area but to replace floor covering in bathroom and kitchen area and leave main bedroom to her carpet fitter.
Also requested to reseal external panel joint and around kitchen window.
Requested floors to be replaced in main bedroom, bathroom, kitchen area but to replace floor covering in bathroom and kitchen area and leave main bedroom to her carpet fitter.
Also requested to reseal external panel joint and around kitchen window.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | EX12 3AH | |
| Park_Email | office@beer-head.com | |
| Park_Phone | 01297 21107 | |
| Park_Code | BEER01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Beer Head | |
| Park_City | Seaton | |
| Park_Address | Beer Head Caravan Park |
| Attachment | Screenshot 2025-09-26 112433.png [ 408213 ] |
| Attachment | Screenshot 2025-09-26 112624.png [ 408214 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, issued assessment sheet
Show
Claire Folland
added a comment - received email from park, issued assessment sheet
2 engineers 3 days plus travel
Show
Duncan Thomson
added a comment - 2 engineers 3 days plus travel
| Attachment | QUOT-4199.pdf [ 409031 ] |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Duncan Thomson [ duncan ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Willerby |
| Attachment | Quote sent.png [ 409032 ] |
made changes -
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
made changes -
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Attachment | 2b7ac8ff-b803-4dc1-a39a-53a82d7bd0d7.jpg [ 412428 ] | |
| Attachment | QUOT-4199 A.pdf [ 412429 ] | |
| Attachment | QUOT-4199 B.pdf [ 412430 ] |
| Description |
Hiya Claire,
The window frame to the bathroom has been letting water in. It has spread from the bathroom to the bedroom. Looks like it will need a partial floor repair . The caravan is a 2004 Willerby West Moreland 28 x 12 SN: 0700/009. The leak has not been fixed yet but should be simple enough. Best wishes, Rob |
The window frame to the bathroom has been letting water in. It has spread from the bathroom to the bedroom. Looks like it will need a partial floor repair . The caravan is a 2004 Willerby West Moreland 28 x 12 SN: 0700/009. The leak has not been fixed yet but should be simple enough.
Requested floors to be replaced in main bedroom, bathroom, kitchen area but to replace floor covering in bathroom and kitchen area and leave main bedroom to her carpet fitter. Also requested to reseal external panel joint and around kitchen window. |
customer to fill in and accept Quote A
Requested floors to be replaced in main bedroom, bathroom, kitchen area but to replace floor covering in bathroom and kitchen area and leave main bedroom to her carpet fitter.
Also requested to reseal external panel joint and around kitchen window.
Requested floors to be replaced in main bedroom, bathroom, kitchen area but to replace floor covering in bathroom and kitchen area and leave main bedroom to her carpet fitter.
Also requested to reseal external panel joint and around kitchen window.
Show
Duncan Thomson
added a comment - customer to fill in and accept Quote A
Requested floors to be replaced in main bedroom, bathroom, kitchen area but to replace floor covering in bathroom and kitchen area and leave main bedroom to her carpet fitter.
Also requested to reseal external panel joint and around kitchen window.
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
24d 3h 57m | 1 | Duncan Thomson | 20/Oct/25 3:21 PM | |||||
|
6s | 1 | Duncan Thomson | 20/Oct/25 3:21 PM | |||||
|
4s | 1 | Duncan Thomson | 20/Oct/25 3:21 PM | |||||
|
10s | 1 | Duncan Thomson | 20/Oct/25 3:21 PM | |||||
|
18d 9h 56m | 1 | 08/Nov/25 12:18 AM | ||||||
|
39d 6h 59m | 1 | 17/Dec/25 7:18 AM |
