Details
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Type:
Chargeable (6 weeks)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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ID Number:SBH015394/20
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Plot:S3
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Model:loire
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Serial:032574h
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Size:35x12
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Status Colour:
Worksheet Issued
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Stock_Number:37670
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Park_Company:Treyarnon Bay Caravan Park Ltd
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Park_Code:TREY01
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Park_Phone:01841 520681 // 01841 520653
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Park_Postcode:PL28 8JP
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Invoice Number:491284
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:Accepted
Description
clare@fireworkpr.co.uk
07974161127
07974161127
Activity
| Field | Original Value | New Value |
|---|---|---|
| Description |
claire@fireworkpr.co.uk
07974161127 |
| Attachment | screenshot-1.png [ 407298 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Have submitted the claim for us to assess first of all.
If accepted, we will assess the floor then submit a further claim to replace what is necessary.
Part numbers from Claire are as follows:
1717700 Joist
1708824 Chipboard
If accepted, we will assess the floor then submit a further claim to replace what is necessary.
Part numbers from Claire are as follows:
1717700 Joist
1708824 Chipboard
Show
James Eginton
added a comment - Have submitted the claim for us to assess first of all.
If accepted, we will assess the floor then submit a further claim to replace what is necessary.
Part numbers from Claire are as follows:
1717700 Joist
1708824 Chipboard
| Description |
claire@fireworkpr.co.uk
07974161127 |
clare@fireworkpr.co.uk
07974161127 |
Swift were awaiting date of purchase, have now got this from the customer. Updated Swift.
Show
James Eginton
added a comment - Swift were awaiting date of purchase, have now got this from the customer. Updated Swift.
| Attachment | Screenshot 2025-09-10 160112.png [ 407819 ] | |
| Attachment | Screenshot 2025-09-10 164701.png [ 407820 ] |
Rejected by Swift. have printed worksheet for assessment.
Show
James Eginton
added a comment - Rejected by Swift. have printed worksheet for assessment.
| Project | Swift [ 10018 ] | Quotes [ 10020 ] |
| Key | SWIFT-35806 | QUOT-4201 |
| Issue Type | Internal Doors (8 Weeks) [ 29 ] | Chargeable (6 weeks) [ 14 ] |
| Workflow | Manufacturers ver 2.2 [ 262933 ] | Quotes ver 3.1 [ 263191 ] |
| Status | Submitted [ 10001 ] | Awaiting Quote [ 10006 ] |
| Responsibility | SurfBay Attending [ 10042 ] | |
| Quote outcome | None [ 12253 ] | |
| Times Scheduled | 1 | |
| Hire_or_Retail | Retail [ 10251 ] |
1 engineer 1 day
Show
Duncan Thomson
added a comment - 1 engineer 1 day
| Attachment | QUOT-4201.pdf [ 409043 ] |
| Attachment | Quote sent.png [ 409045 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
quote sent to customer
Show
Duncan Thomson
added a comment - quote sent to customer
made changes -
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Attachment | Amends to Quote 4201 - 23-3-26.pdf [ 412557 ] |
Hi Duncan,
Thanks for your reply. I’ve attached the Quote Acceptance form with the updated address details.
Yes, you are dealing directly with me – I have spoken to the insurance company and I am going to submit a retrospective claim – so if you are kindly able to provide me with some pictures when the flooring has been taken up to confirm where the leak is coming from – I will have all the information I need to submit the claim.
I have emailed Treyarnon Bay Holidays today to let them know that this work will be taking place over the next few weeks.
If you could keep me posted on timings, that would be great, and I can keep Sam and her team informed as to when your team will be coming down to carry out the repair.
Thanks and regards,
Clare
Thanks for your reply. I’ve attached the Quote Acceptance form with the updated address details.
Yes, you are dealing directly with me – I have spoken to the insurance company and I am going to submit a retrospective claim – so if you are kindly able to provide me with some pictures when the flooring has been taken up to confirm where the leak is coming from – I will have all the information I need to submit the claim.
I have emailed Treyarnon Bay Holidays today to let them know that this work will be taking place over the next few weeks.
If you could keep me posted on timings, that would be great, and I can keep Sam and her team informed as to when your team will be coming down to carry out the repair.
Thanks and regards,
Clare
Show
Duncan Thomson
added a comment - Hi Duncan,
Thanks for your reply. I’ve attached the Quote Acceptance form with the updated address details.
Yes, you are dealing directly with me – I have spoken to the insurance company and I am going to submit a retrospective claim – so if you are kindly able to provide me with some pictures when the flooring has been taken up to confirm where the leak is coming from – I will have all the information I need to submit the claim.
I have emailed Treyarnon Bay Holidays today to let them know that this work will be taking place over the next few weeks.
If you could keep me posted on timings, that would be great, and I can keep Sam and her team informed as to when your team will be coming down to carry out the repair.
Thanks and regards,
Clare
| Assignee | James Eginton [ james ] | Duncan Thomson [ duncan ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Duncan Thomson [ duncan ] | Claire Folland [ claire ] |
| Plot | ||
| Parts From? | Warranty Stock [ 10020 ] |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Assignee | Claire Folland [ claire ] | Duncan Thomson [ duncan ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Duncan Thomson [ duncan ] | Charleen Sibley [ charleen sibley ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Duncan Thomson [ duncan ] |
work issued on Dynamics
Show
Duncan Thomson
added a comment - work issued on Dynamics
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1h 4m | 1 | James Eginton | 22/Aug/25 11:10 AM | |||||
|
35d 5h 51m | 1 | James Eginton | 26/Sep/25 5:01 PM | |||||
|
23d 23h 11m | 1 | Duncan Thomson | 20/Oct/25 4:13 PM | |||||
|
1s | 1 | Duncan Thomson | 20/Oct/25 4:13 PM | |||||
|
17d 20h 31m | 1 | 07/Nov/25 11:44 AM | ||||||
|
154d 21h 9m | 1 | Duncan Thomson | 11/Apr/26 9:54 AM | |||||
|
9s | 1 | Duncan Thomson | 11/Apr/26 9:54 AM | |||||
|
3s | 1 | Duncan Thomson | 11/Apr/26 9:54 AM | |||||
|
3h 36m | 1 | Duncan Thomson | 11/Apr/26 1:31 PM |
If not, advised I will pass it across to Duncan for a quote.