Details
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Type:
Furniture
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Home Farm Holiday Centre - Dibby
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Park_Code:HOME02
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Park_Postcode:TA4 4DP
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Park_Email:homefarmholidaycentre@gmail.com dib@homefarmholidaycentre.co.uk
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Park_Phone:01984 632487
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ID Number:quote 15279 Order no. 097144 Order no. 097877
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Order No:AS9082/5035
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Model:Hartfield
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Stock_Number:30026
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Serial:1760144
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Status Colour:
Awaiting Quote
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Part Number:14WIN0045.DGUW
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Part Number 2:05IRN0004
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Parts Required (others):05IRN0005
Activity
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Ellie W (Inactive)
added a comment -
Permalink
Customer has just had new patio doors fitted, now needs various parts to accompany new doors - will order with Dan @ ABI
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Ellie W (Inactive)
added a comment - Customer has just had new patio doors fitted, now needs various parts to accompany new doors - will order with Dan @ ABI
Emailed Dan to ask for a price on these parts
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Ellie W (Inactive)
added a comment - Emailed Dan to ask for a price on these parts
Dan emailed to ask for photographs of the white door trim I was referring to - sent him these images
He has now emailed (attached) to say that he doesn't think they use this white trim on their doors however I did take the photograph from an ABI van. I have attached the quote which he sent to Ade for the doors and the other parts which were needed for the patio doors to be fitted so he can see which doors the customer had and provide me with the relevant parts.
Finally, he has said that they don't use brass hooks in their van so I have requested that he orders the hooks which they do use for tie backs.
He has now emailed (attached) to say that he doesn't think they use this white trim on their doors however I did take the photograph from an ABI van. I have attached the quote which he sent to Ade for the doors and the other parts which were needed for the patio doors to be fitted so he can see which doors the customer had and provide me with the relevant parts.
Finally, he has said that they don't use brass hooks in their van so I have requested that he orders the hooks which they do use for tie backs.
Show
Ellie W (Inactive)
added a comment - Dan emailed to ask for photographs of the white door trim I was referring to - sent him these images
He has now emailed (attached) to say that he doesn't think they use this white trim on their doors however I did take the photograph from an ABI van. I have attached the quote which he sent to Ade for the doors and the other parts which were needed for the patio doors to be fitted so he can see which doors the customer had and provide me with the relevant parts.
Finally, he has said that they don't use brass hooks in their van so I have requested that he orders the hooks which they do use for tie backs.
The issue has just been emailed to: *elliew@surfbay.co.uk*, \\
with subject: *(RET-14) Order for Curtains, screw hole bungs, brass hooks and side trims for the door frame * \\
\\
and content:\\
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Hello Ellie,
When you in on wednesday can you make sure that these curtains are placed on order ASAP and ask for them to go directly to the park.
thanks
Rain
with subject: *(RET-14) Order for Curtains, screw hole bungs, brass hooks and side trims for the door frame * \\
\\
and content:\\
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Hello Ellie,
When you in on wednesday can you make sure that these curtains are placed on order ASAP and ask for them to go directly to the park.
thanks
Rain
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Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * elliew@surfbay.co.uk *, \\
with subject: *( RET-14 ) Order for Curtains, screw hole bungs, brass hooks and side trims for the door frame * \\
\\
and content:\\
----
Hello Ellie,
When you in on wednesday can you make sure that these curtains are placed on order ASAP and ask for them to go directly to the park.
thanks
Rain
Emailed Dan as he has only provided me with a quote for curtain tie back hooks and not the net curtains and curtains. Gavin sent me an email chasing this to ask whether they have been ordered. I have emailed him back to tell him that Dan is in the process of giving me a quote
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Ellie W (Inactive)
added a comment - Emailed Dan as he has only provided me with a quote for curtain tie back hooks and not the net curtains and curtains. Gavin sent me an email chasing this to ask whether they have been ordered. I have emailed him back to tell him that Dan is in the process of giving me a quote
Order received from Dan at ABI
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Ellie W (Inactive)
added a comment - Order received from Dan at ABI
Confirmed this order with Dan - asked him to send it to park and asked for an estimate on how long this is likely to be so I can let Gavin know and he can pass the message onto the customer
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Ellie W (Inactive)
added a comment - Confirmed this order with Dan - asked him to send it to park and asked for an estimate on how long this is likely to be so I can let Gavin know and he can pass the message onto the customer
I have resent the order number to Dan, because we have not received an order acknowledgement. I am waiting for a response back from him
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Adrienne Barwell (Inactive)
added a comment - I have resent the order number to Dan, because we have not received an order acknowledgement. I am waiting for a response back from him
I have received that POD but it is for the french door so will now chase Dan for the curtains
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Adrienne Barwell (Inactive)
added a comment - I have received that POD but it is for the french door so will now chase Dan for the curtains
I have found Ellie's e-mail to Dan, but he has not responded to it, because it did not have the quote attachment so he did not know which quotation it referred to. I have resent it with the attachment
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Adrienne Barwell (Inactive)
added a comment - I have found Ellie's e-mail to Dan, but he has not responded to it, because it did not have the quote attachment so he did not know which quotation it referred to. I have resent it with the attachment
Dan has confirmed that the parts are now on order but has been unable to advise when they will be delivered
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Adrienne Barwell (Inactive)
added a comment - Dan has confirmed that the parts are now on order but has been unable to advise when they will be delivered
Dibby has emailed me today chase these curtains up, I have emailed her back to say that the order has been placed and we are unable to give a date when they will be in.
I have drop dan an email at ABI to ask them to chase the supplier to say we need them ASAP.
I have drop dan an email at ABI to ask them to chase the supplier to say we need them ASAP.
Show
Lorraine Pryor (Inactive)
added a comment - Dibby has emailed me today chase these curtains up, I have emailed her back to say that the order has been placed and we are unable to give a date when they will be in.
I have drop dan an email at ABI to ask them to chase the supplier to say we need them ASAP.
Dan at at ABI has emailed me back to say "I will try and get these in as soon as possible however our supplier does have a 2-3 week lead time at the moment
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Lorraine Pryor (Inactive)
added a comment - Dan at at ABI has emailed me back to say "I will try and get these in as soon as possible however our supplier does have a 2-3 week lead time at the moment
Louise from the park has emailed me to say "Thanks Lorraine
I have also asked Tim (the ABI rep) to chase the curtains as it is really important that this is sorted out quickly. The customer is refusing to pay for the van until the issue is resolved. I don't know if Gavin has let you know that it was an error at Surf Bay that resulted in the wrong van being delivered which necessitated the replacement of the windows with front doors. Surf Bay has been paid (by us) and we are still waiting to be paid by the customer when it was not our error. We would be very grateful if you would chase this regularly until it is sorted. Sorry that you have been landed with this as it is not your fault.
Best wishes
Louise
I have already ask if ABI can see if the supplier will push this order along for us.
I have also asked Tim (the ABI rep) to chase the curtains as it is really important that this is sorted out quickly. The customer is refusing to pay for the van until the issue is resolved. I don't know if Gavin has let you know that it was an error at Surf Bay that resulted in the wrong van being delivered which necessitated the replacement of the windows with front doors. Surf Bay has been paid (by us) and we are still waiting to be paid by the customer when it was not our error. We would be very grateful if you would chase this regularly until it is sorted. Sorry that you have been landed with this as it is not your fault.
Best wishes
Louise
I have already ask if ABI can see if the supplier will push this order along for us.
Show
Lorraine Pryor (Inactive)
added a comment - Louise from the park has emailed me to say "Thanks Lorraine
I have also asked Tim (the ABI rep) to chase the curtains as it is really important that this is sorted out quickly. The customer is refusing to pay for the van until the issue is resolved. I don't know if Gavin has let you know that it was an error at Surf Bay that resulted in the wrong van being delivered which necessitated the replacement of the windows with front doors. Surf Bay has been paid (by us) and we are still waiting to be paid by the customer when it was not our error. We would be very grateful if you would chase this regularly until it is sorted. Sorry that you have been landed with this as it is not your fault.
Best wishes
Louise
I have already ask if ABI can see if the supplier will push this order along for us.
Emailed Dan to chase a date for these as the customer is not happy and is still asking Gavin for a delivery date
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Ellie W (Inactive)
added a comment - Emailed Dan to chase a date for these as the customer is not happy and is still asking Gavin for a delivery date
Received email from Dan to say that the curtains should be in in the last week of January, told Gavin so he can inform the customer
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Ellie W (Inactive)
added a comment - Received email from Dan to say that the curtains should be in in the last week of January, told Gavin so he can inform the customer
Park have sent me an email chasing them up again, I have again emailed Dan asking if he can chase this along for me.
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Lorraine Pryor (Inactive)
added a comment - Park have sent me an email chasing them up again, I have again emailed Dan asking if he can chase this along for me.
Dan at Abi has emailed me back to say "I will have a word with them however, these do usually take around 3 weeks to arrive at the moment"
So I am trying to get this resolved as quickly as poss.
So I am trying to get this resolved as quickly as poss.
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Lorraine Pryor (Inactive)
added a comment - Dan at Abi has emailed me back to say "I will have a word with them however, these do usually take around 3 weeks to arrive at the moment"
So I am trying to get this resolved as quickly as poss.
Dibby at the park has emailed me today to say that as per the Hartfield pictures we need 2 long voiles for the opening doors and 6 long curtains one for each window as in the picture. We need to get it right for him.
I Can see that ellie has ordered 1 x patio curtain and 1 x patio nets for this van, I have now called Gavin and left a message asking him to call me back re this.
As the park say that this was ordered by Surfbay incorrectly and I need to see who error this is and whose paying for these extra curtains ??
I Can see that ellie has ordered 1 x patio curtain and 1 x patio nets for this van, I have now called Gavin and left a message asking him to call me back re this.
As the park say that this was ordered by Surfbay incorrectly and I need to see who error this is and whose paying for these extra curtains ??
Show
Lorraine Pryor (Inactive)
added a comment - Dibby at the park has emailed me today to say that as per the Hartfield pictures we need 2 long voiles for the opening doors and 6 long curtains one for each window as in the picture. We need to get it right for him.
I Can see that ellie has ordered 1 x patio curtain and 1 x patio nets for this van, I have now called Gavin and left a message asking him to call me back re this.
As the park say that this was ordered by Surfbay incorrectly and I need to see who error this is and whose paying for these extra curtains ??
I have spoken to Gavin and he is going to check in the Hartfield at Brean to see what curtains it has in it. I have advise him that on the website it does show 6 long curtains but he not sure if this is standard to extra spec.
So I have not ordered anything extra to what Ellie has already placed.
So I have not ordered anything extra to what Ellie has already placed.
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Lorraine Pryor (Inactive)
added a comment - I have spoken to Gavin and he is going to check in the Hartfield at Brean to see what curtains it has in it. I have advise him that on the website it does show 6 long curtains but he not sure if this is standard to extra spec.
So I have not ordered anything extra to what Ellie has already placed.
Gavin has confirmed we are to order whatever Dibby requires. I have checked Lorraine's e-mail today and can see that Dibby has sent another e-mail advising that they need all the curtains changed in the unit.
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Adrienne Barwell (Inactive)
added a comment - Gavin has confirmed we are to order whatever Dibby requires. I have checked Lorraine's e-mail today and can see that Dibby has sent another e-mail advising that they need all the curtains changed in the unit.
I have sent an e-mail to Diane and Dan asking them to pull a few strings and get the remainder of the curtains out asap. I have asked them to use our original order number
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Adrienne Barwell (Inactive)
added a comment - I have sent an e-mail to Diane and Dan asking them to pull a few strings and get the remainder of the curtains out asap. I have asked them to use our original order number
Gavin has emailed me to say order what Dibby is expecting.
I will email dan at ABI to ask him to change the order for the 6 long curtains plus the voiles that have already been ordered.
Called dan as Ade has already emailed yesterday to order these, he said he will look into this this afternoon and then drop either ade/ me an email
I will email dan at ABI to ask him to change the order for the 6 long curtains plus the voiles that have already been ordered.
Called dan as Ade has already emailed yesterday to order these, he said he will look into this this afternoon and then drop either ade/ me an email
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Lorraine Pryor (Inactive)
added a comment - - edited Gavin has emailed me to say order what Dibby is expecting.
I will email dan at ABI to ask him to change the order for the 6 long curtains plus the voiles that have already been ordered.
Called dan as Ade has already emailed yesterday to order these, he said he will look into this this afternoon and then drop either ade/ me an email
No action taken today as Dan is aware that we need this order rushed though ASAP.
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Lorraine Pryor (Inactive)
added a comment - No action taken today as Dan is aware that we need this order rushed though ASAP.
Ade have forward me an email from Dan at Abi re the extra curtains to say - , Hi Adrienne
I am just awaiting a price back from our suppliers. As soon as I have this I will send you Order Confirmation
Kind Regards
Dan
screen shot on JIra, this is on my watch list so I will keep an eye on this extra order
I am just awaiting a price back from our suppliers. As soon as I have this I will send you Order Confirmation
Kind Regards
Dan
screen shot on JIra, this is on my watch list so I will keep an eye on this extra order
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Lorraine Pryor (Inactive)
added a comment - Ade have forward me an email from Dan at Abi re the extra curtains to say - , Hi Adrienne
I am just awaiting a price back from our suppliers. As soon as I have this I will send you Order Confirmation
Kind Regards
Dan
screen shot on JIra, this is on my watch list so I will keep an eye on this extra order
Dan has emailed the order to ade, I have now checked this as it only has 4 long curtains.
I have emailed Dan back to say please send to the park and given him the address.
Called diane at ABI she had confirmed that this van would have 2 shorter curtains on the outside not long one all the way so it would be 1 short 2 long, 2 long 1 short.
I have called Dibby but it gone onto the voice mail I've left a message asking her to call me back.
I will try again if she doesn't call me back.
I have emailed Dan back to say please send to the park and given him the address.
Called diane at ABI she had confirmed that this van would have 2 shorter curtains on the outside not long one all the way so it would be 1 short 2 long, 2 long 1 short.
I have called Dibby but it gone onto the voice mail I've left a message asking her to call me back.
I will try again if she doesn't call me back.
Show
Lorraine Pryor (Inactive)
added a comment - Dan has emailed the order to ade, I have now checked this as it only has 4 long curtains.
I have emailed Dan back to say please send to the park and given him the address.
Called diane at ABI she had confirmed that this van would have 2 shorter curtains on the outside not long one all the way so it would be 1 short 2 long, 2 long 1 short.
I have called Dibby but it gone onto the voice mail I've left a message asking her to call me back.
I will try again if she doesn't call me back.
Dougie called to ask for an update on this as he was going to the park, I have update him as to what has been going on.
I told him that its all being dealt with and Dibby is aware and been send emails.
I told him that its all being dealt with and Dibby is aware and been send emails.
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Lorraine Pryor (Inactive)
added a comment - Dougie called to ask for an update on this as he was going to the park, I have update him as to what has been going on.
I told him that its all being dealt with and Dibby is aware and been send emails.
I have spoken to Dan at Abi at he said that the curtains/ voiles etc will be with the park by the end of the week.
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Lorraine Pryor (Inactive)
added a comment - I have spoken to Dan at Abi at he said that the curtains/ voiles etc will be with the park by the end of the week.
I have called the park and update them and also called Dougie to tell him
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Lorraine Pryor (Inactive)
added a comment - I have called the park and update them and also called Dougie to tell him
Dibby has called to advise she has recieved some curtains and nets but still requires 1 more set, Ade has advised these are on order, have emailed Dan asking for an update
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Claire Folland
added a comment - Dibby has called to advise she has recieved some curtains and nets but still requires 1 more set, Ade has advised these are on order, have emailed Dan asking for an update
Dan has emailed back to advise he has no more curtains on order, Ade thought Lorraine had ordered 1 more pair, will email Lorraine
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Claire Folland
added a comment - Dan has emailed back to advise he has no more curtains on order, Ade thought Lorraine had ordered 1 more pair, will email Lorraine
Dibby has emailed me to chase he outstanding set of curtains, called Dan and it looks like he never added this to the quote when we asked him to amend it..
But he did say that they have also send another set, so I wondering if he did order them but didn't added on to the order.
He said he will get these sent out to the park next week and send Ade a new quote, I told him to use the same AS order no.
My emails isn't working along with my computer, so I will draft an email and it will be sent when my internet is re- connected?
But he did say that they have also send another set, so I wondering if he did order them but didn't added on to the order.
He said he will get these sent out to the park next week and send Ade a new quote, I told him to use the same AS order no.
My emails isn't working along with my computer, so I will draft an email and it will be sent when my internet is re- connected?
Show
Lorraine Pryor (Inactive)
added a comment - Dibby has emailed me to chase he outstanding set of curtains, called Dan and it looks like he never added this to the quote when we asked him to amend it..
But he did say that they have also send another set, so I wondering if he did order them but didn't added on to the order.
He said he will get these sent out to the park next week and send Ade a new quote, I told him to use the same AS order no.
My emails isn't working along with my computer, so I will draft an email and it will be sent when my internet is re- connected?
order confirmation received from Dan at ABI
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Adrienne Barwell (Inactive)
added a comment - order confirmation received from Dan at ABI
Called dibby and she is still waiting on this other set of curtains.
I have just called Dan at Abi and he is going to check with the warehouse to see what is going and call us back.
I have just called Dan at Abi and he is going to check with the warehouse to see what is going and call us back.
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Lorraine Pryor (Inactive)
added a comment - Called dibby and she is still waiting on this other set of curtains.
I have just called Dan at Abi and he is going to check with the warehouse to see what is going and call us back.
Dan has called to say that the curtains will be with the park tomorrow or thursday at the latest.
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Lorraine Pryor (Inactive)
added a comment - Dan has called to say that the curtains will be with the park tomorrow or thursday at the latest.
Called park and spoke to dibby she has now received these , I will close this off now.
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Lorraine Pryor (Inactive)
added a comment - Called park and spoke to dibby she has now received these , I will close this off now.
Received invoice from ABI - adjusted stock on sage and completed order
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Ellie W (Inactive)
added a comment - Received invoice from ABI - adjusted stock on sage and completed order