Details
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Type:
Furniture
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Home Farm Holiday Centre - Dibby
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Park_Code:HOME02
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Park_Postcode:TA4 4DP
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Park_Email:homefarmholidaycentre@gmail.com dib@homefarmholidaycentre.co.uk
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Park_Phone:01984 632487
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ID Number:quote 15279 Order no. 097144 Order no. 097877
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Order No:AS9082/5035
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Model:Hartfield
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Stock_Number:30026
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Serial:1760144
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Status Colour:
Awaiting Quote
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Part Number:14WIN0045.DGUW
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Part Number 2:05IRN0004
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Parts Required (others):05IRN0005
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Furniture [ 89 ] | White Goods [ 87 ] |
Hide
Ellie W (Inactive)
added a comment -
Permalink
Customer has just had new patio doors fitted, now needs various parts to accompany new doors - will order with Dan @ ABI
Show
Ellie W (Inactive)
added a comment - Customer has just had new patio doors fitted, now needs various parts to accompany new doors - will order with Dan @ ABI
| Attachment | SKM_C224e14121011472.pdf [ 79739 ] |
Emailed Dan to ask for a price on these parts
Show
Ellie W (Inactive)
added a comment - Emailed Dan to ask for a price on these parts
| Attachment | 10.12.14.jpg [ 79742 ] |
| Order No | as8988/5035 |
| Attachment | 15.12.14.jpg [ 80166 ] |
Dan emailed to ask for photographs of the white door trim I was referring to - sent him these images
He has now emailed (attached) to say that he doesn't think they use this white trim on their doors however I did take the photograph from an ABI van. I have attached the quote which he sent to Ade for the doors and the other parts which were needed for the patio doors to be fitted so he can see which doors the customer had and provide me with the relevant parts.
Finally, he has said that they don't use brass hooks in their van so I have requested that he orders the hooks which they do use for tie backs.
He has now emailed (attached) to say that he doesn't think they use this white trim on their doors however I did take the photograph from an ABI van. I have attached the quote which he sent to Ade for the doors and the other parts which were needed for the patio doors to be fitted so he can see which doors the customer had and provide me with the relevant parts.
Finally, he has said that they don't use brass hooks in their van so I have requested that he orders the hooks which they do use for tie backs.
Show
Ellie W (Inactive)
added a comment - Dan emailed to ask for photographs of the white door trim I was referring to - sent him these images
He has now emailed (attached) to say that he doesn't think they use this white trim on their doors however I did take the photograph from an ABI van. I have attached the quote which he sent to Ade for the doors and the other parts which were needed for the patio doors to be fitted so he can see which doors the customer had and provide me with the relevant parts.
Finally, he has said that they don't use brass hooks in their van so I have requested that he orders the hooks which they do use for tie backs.
The issue has just been emailed to: *elliew@surfbay.co.uk*, \\
with subject: *(RET-14) Order for Curtains, screw hole bungs, brass hooks and side trims for the door frame * \\
\\
and content:\\
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Hello Ellie,
When you in on wednesday can you make sure that these curtains are placed on order ASAP and ask for them to go directly to the park.
thanks
Rain
with subject: *(RET-14) Order for Curtains, screw hole bungs, brass hooks and side trims for the door frame * \\
\\
and content:\\
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Hello Ellie,
When you in on wednesday can you make sure that these curtains are placed on order ASAP and ask for them to go directly to the park.
thanks
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * elliew@surfbay.co.uk *, \\
with subject: *( RET-14 ) Order for Curtains, screw hole bungs, brass hooks and side trims for the door frame * \\
\\
and content:\\
----
Hello Ellie,
When you in on wednesday can you make sure that these curtains are placed on order ASAP and ask for them to go directly to the park.
thanks
Rain
Emailed Dan as he has only provided me with a quote for curtain tie back hooks and not the net curtains and curtains. Gavin sent me an email chasing this to ask whether they have been ordered. I have emailed him back to tell him that Dan is in the process of giving me a quote
Show
Ellie W (Inactive)
added a comment - Emailed Dan as he has only provided me with a quote for curtain tie back hooks and not the net curtains and curtains. Gavin sent me an email chasing this to ask whether they have been ordered. I have emailed him back to tell him that Dan is in the process of giving me a quote
| Attachment | 7.1.15.jpg [ 80956 ] |
Order received from Dan at ABI
Show
Ellie W (Inactive)
added a comment - Order received from Dan at ABI
| Attachment | 7.1.15.jpg [ 80988 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
Confirmed this order with Dan - asked him to send it to park and asked for an estimate on how long this is likely to be so I can let Gavin know and he can pass the message onto the customer
Show
Ellie W (Inactive)
added a comment - Confirmed this order with Dan - asked him to send it to park and asked for an estimate on how long this is likely to be so I can let Gavin know and he can pass the message onto the customer
| Attachment | 7.1.15.jpg [ 81006 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Order No | AS9082/5035 |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| ID Number | quote 15032 096476 | quote 15032 096476 quote 15279 |
| Attachment | screenshot-1.jpg [ 81113 ] |
I have resent the order number to Dan, because we have not received an order acknowledgement. I am waiting for a response back from him
Show
Adrienne Barwell (Inactive)
added a comment - I have resent the order number to Dan, because we have not received an order acknowledgement. I am waiting for a response back from him
| Attachment | CCF09012015_00000.jpg [ 81128 ] |
I have received that POD but it is for the french door so will now chase Dan for the curtains
Show
Adrienne Barwell (Inactive)
added a comment - I have received that POD but it is for the french door so will now chase Dan for the curtains
| Attachment | screenshot-2.jpg [ 81138 ] |
I have found Ellie's e-mail to Dan, but he has not responded to it, because it did not have the quote attachment so he did not know which quotation it referred to. I have resent it with the attachment
Show
Adrienne Barwell (Inactive)
added a comment - I have found Ellie's e-mail to Dan, but he has not responded to it, because it did not have the quote attachment so he did not know which quotation it referred to. I have resent it with the attachment
| Parts ordered | 17/Nov/14 10:13 AM | 09/Jan/15 10:56 AM |
| Work Scheduled | 09/Dec/14 | |
| Parts Expected | 03/Dec/14 | 02/Feb/15 |
| ID Number | quote 15032 096476 quote 15279 | quote 15279 Order no. 097144 |
| Parts in | 01/Dec/14 10:13 AM |
Dan has confirmed that the parts are now on order but has been unable to advise when they will be delivered
Show
Adrienne Barwell (Inactive)
added a comment - Dan has confirmed that the parts are now on order but has been unable to advise when they will be delivered
| Attachment | screenshot-3.jpg [ 81236 ] |
| Attachment | screenshot-4.jpg [ 81268 ] |
| Attachment | 12.01.15 email from to the park re curtains.jpg [ 81272 ] |
| Attachment | screenshot-5.jpg [ 81273 ] |
Dibby has emailed me today chase these curtains up, I have emailed her back to say that the order has been placed and we are unable to give a date when they will be in.
I have drop dan an email at ABI to ask them to chase the supplier to say we need them ASAP.
I have drop dan an email at ABI to ask them to chase the supplier to say we need them ASAP.
Show
Lorraine Pryor (Inactive)
added a comment - Dibby has emailed me today chase these curtains up, I have emailed her back to say that the order has been placed and we are unable to give a date when they will be in.
I have drop dan an email at ABI to ask them to chase the supplier to say we need them ASAP.
| Attachment | screenshot-6.jpg [ 81283 ] |
Dan at at ABI has emailed me back to say "I will try and get these in as soon as possible however our supplier does have a 2-3 week lead time at the moment
Show
Lorraine Pryor (Inactive)
added a comment - Dan at at ABI has emailed me back to say "I will try and get these in as soon as possible however our supplier does have a 2-3 week lead time at the moment
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| Attachment | 14.01.15 email from park re this van curtains.jpg [ 81447 ] |
Louise from the park has emailed me to say "Thanks Lorraine
I have also asked Tim (the ABI rep) to chase the curtains as it is really important that this is sorted out quickly. The customer is refusing to pay for the van until the issue is resolved. I don't know if Gavin has let you know that it was an error at Surf Bay that resulted in the wrong van being delivered which necessitated the replacement of the windows with front doors. Surf Bay has been paid (by us) and we are still waiting to be paid by the customer when it was not our error. We would be very grateful if you would chase this regularly until it is sorted. Sorry that you have been landed with this as it is not your fault.
Best wishes
Louise
I have already ask if ABI can see if the supplier will push this order along for us.
I have also asked Tim (the ABI rep) to chase the curtains as it is really important that this is sorted out quickly. The customer is refusing to pay for the van until the issue is resolved. I don't know if Gavin has let you know that it was an error at Surf Bay that resulted in the wrong van being delivered which necessitated the replacement of the windows with front doors. Surf Bay has been paid (by us) and we are still waiting to be paid by the customer when it was not our error. We would be very grateful if you would chase this regularly until it is sorted. Sorry that you have been landed with this as it is not your fault.
Best wishes
Louise
I have already ask if ABI can see if the supplier will push this order along for us.
Show
Lorraine Pryor (Inactive)
added a comment - Louise from the park has emailed me to say "Thanks Lorraine
I have also asked Tim (the ABI rep) to chase the curtains as it is really important that this is sorted out quickly. The customer is refusing to pay for the van until the issue is resolved. I don't know if Gavin has let you know that it was an error at Surf Bay that resulted in the wrong van being delivered which necessitated the replacement of the windows with front doors. Surf Bay has been paid (by us) and we are still waiting to be paid by the customer when it was not our error. We would be very grateful if you would chase this regularly until it is sorted. Sorry that you have been landed with this as it is not your fault.
Best wishes
Louise
I have already ask if ABI can see if the supplier will push this order along for us.
Emailed Dan to chase a date for these as the customer is not happy and is still asking Gavin for a delivery date
Show
Ellie W (Inactive)
added a comment - Emailed Dan to chase a date for these as the customer is not happy and is still asking Gavin for a delivery date
| Attachment | 16.1.15.jpg [ 81815 ] |
Received email from Dan to say that the curtains should be in in the last week of January, told Gavin so he can inform the customer
Show
Ellie W (Inactive)
added a comment - Received email from Dan to say that the curtains should be in in the last week of January, told Gavin so he can inform the customer
| Attachment | 16.1.15.jpg [ 81819 ] |
| Attachment | 16.1.15.jpg [ 81820 ] |
Park have sent me an email chasing them up again, I have again emailed Dan asking if he can chase this along for me.
Show
Lorraine Pryor (Inactive)
added a comment - Park have sent me an email chasing them up again, I have again emailed Dan asking if he can chase this along for me.
| Attachment | 21.01.15 email back from Dan.jpg [ 82171 ] |
Dan at Abi has emailed me back to say "I will have a word with them however, these do usually take around 3 weeks to arrive at the moment"
So I am trying to get this resolved as quickly as poss.
So I am trying to get this resolved as quickly as poss.
Show
Lorraine Pryor (Inactive)
added a comment - Dan at Abi has emailed me back to say "I will have a word with them however, these do usually take around 3 weeks to arrive at the moment"
So I am trying to get this resolved as quickly as poss.
Dibby at the park has emailed me today to say that as per the Hartfield pictures we need 2 long voiles for the opening doors and 6 long curtains one for each window as in the picture. We need to get it right for him.
I Can see that ellie has ordered 1 x patio curtain and 1 x patio nets for this van, I have now called Gavin and left a message asking him to call me back re this.
As the park say that this was ordered by Surfbay incorrectly and I need to see who error this is and whose paying for these extra curtains ??
I Can see that ellie has ordered 1 x patio curtain and 1 x patio nets for this van, I have now called Gavin and left a message asking him to call me back re this.
As the park say that this was ordered by Surfbay incorrectly and I need to see who error this is and whose paying for these extra curtains ??
Show
Lorraine Pryor (Inactive)
added a comment - Dibby at the park has emailed me today to say that as per the Hartfield pictures we need 2 long voiles for the opening doors and 6 long curtains one for each window as in the picture. We need to get it right for him.
I Can see that ellie has ordered 1 x patio curtain and 1 x patio nets for this van, I have now called Gavin and left a message asking him to call me back re this.
As the park say that this was ordered by Surfbay incorrectly and I need to see who error this is and whose paying for these extra curtains ??
I have spoken to Gavin and he is going to check in the Hartfield at Brean to see what curtains it has in it. I have advise him that on the website it does show 6 long curtains but he not sure if this is standard to extra spec.
So I have not ordered anything extra to what Ellie has already placed.
So I have not ordered anything extra to what Ellie has already placed.
Show
Lorraine Pryor (Inactive)
added a comment - I have spoken to Gavin and he is going to check in the Hartfield at Brean to see what curtains it has in it. I have advise him that on the website it does show 6 long curtains but he not sure if this is standard to extra spec.
So I have not ordered anything extra to what Ellie has already placed.
| Attachment | 22.01.15 email to Gavin.jpg [ 82283 ] |
Gavin has confirmed we are to order whatever Dibby requires. I have checked Lorraine's e-mail today and can see that Dibby has sent another e-mail advising that they need all the curtains changed in the unit.
Show
Adrienne Barwell (Inactive)
added a comment - Gavin has confirmed we are to order whatever Dibby requires. I have checked Lorraine's e-mail today and can see that Dibby has sent another e-mail advising that they need all the curtains changed in the unit.
| Attachment | screenshot-7.jpg [ 82494 ] |
| Assignee | Ellie W [ temp ] | Lorraine Pryor [ lorraine ] |
I have sent an e-mail to Diane and Dan asking them to pull a few strings and get the remainder of the curtains out asap. I have asked them to use our original order number
Show
Adrienne Barwell (Inactive)
added a comment - I have sent an e-mail to Diane and Dan asking them to pull a few strings and get the remainder of the curtains out asap. I have asked them to use our original order number
| Attachment | screenshot-8.jpg [ 82495 ] |
Gavin has emailed me to say order what Dibby is expecting.
I will email dan at ABI to ask him to change the order for the 6 long curtains plus the voiles that have already been ordered.
Called dan as Ade has already emailed yesterday to order these, he said he will look into this this afternoon and then drop either ade/ me an email
I will email dan at ABI to ask him to change the order for the 6 long curtains plus the voiles that have already been ordered.
Called dan as Ade has already emailed yesterday to order these, he said he will look into this this afternoon and then drop either ade/ me an email
Show
Lorraine Pryor (Inactive)
added a comment - - edited Gavin has emailed me to say order what Dibby is expecting.
I will email dan at ABI to ask him to change the order for the 6 long curtains plus the voiles that have already been ordered.
Called dan as Ade has already emailed yesterday to order these, he said he will look into this this afternoon and then drop either ade/ me an email
| Attachment | 27.01.15 email from Gavin.jpg [ 82511 ] |
No action taken today as Dan is aware that we need this order rushed though ASAP.
Show
Lorraine Pryor (Inactive)
added a comment - No action taken today as Dan is aware that we need this order rushed though ASAP.
| Attachment | 28.01.15 email from Diane via ade re curtains.jpg [ 82692 ] |
Ade have forward me an email from Dan at Abi re the extra curtains to say - , Hi Adrienne
I am just awaiting a price back from our suppliers. As soon as I have this I will send you Order Confirmation
Kind Regards
Dan
screen shot on JIra, this is on my watch list so I will keep an eye on this extra order
I am just awaiting a price back from our suppliers. As soon as I have this I will send you Order Confirmation
Kind Regards
Dan
screen shot on JIra, this is on my watch list so I will keep an eye on this extra order
Show
Lorraine Pryor (Inactive)
added a comment - Ade have forward me an email from Dan at Abi re the extra curtains to say - , Hi Adrienne
I am just awaiting a price back from our suppliers. As soon as I have this I will send you Order Confirmation
Kind Regards
Dan
screen shot on JIra, this is on my watch list so I will keep an eye on this extra order
| Attachment | 28.01.15.jpg [ 82693 ] |
| Summary | Order for Curtains, screw hole bungs, brass hooks and side trims for the door frame | Order for Curtains, screw hole bungs, brass hooks and side trims for the door frame ( 4 long curtains only ) |
| Attachment | 29.1.15 abi new order.jpg [ 82782 ] |
Dan has emailed the order to ade, I have now checked this as it only has 4 long curtains.
I have emailed Dan back to say please send to the park and given him the address.
Called diane at ABI she had confirmed that this van would have 2 shorter curtains on the outside not long one all the way so it would be 1 short 2 long, 2 long 1 short.
I have called Dibby but it gone onto the voice mail I've left a message asking her to call me back.
I will try again if she doesn't call me back.
I have emailed Dan back to say please send to the park and given him the address.
Called diane at ABI she had confirmed that this van would have 2 shorter curtains on the outside not long one all the way so it would be 1 short 2 long, 2 long 1 short.
I have called Dibby but it gone onto the voice mail I've left a message asking her to call me back.
I will try again if she doesn't call me back.
Show
Lorraine Pryor (Inactive)
added a comment - Dan has emailed the order to ade, I have now checked this as it only has 4 long curtains.
I have emailed Dan back to say please send to the park and given him the address.
Called diane at ABI she had confirmed that this van would have 2 shorter curtains on the outside not long one all the way so it would be 1 short 2 long, 2 long 1 short.
I have called Dibby but it gone onto the voice mail I've left a message asking her to call me back.
I will try again if she doesn't call me back.
| Attachment | 29.01.15 email to dibby re only getting 4 long curtains- not 6.jpg [ 82796 ] |
| Attachment | 29.01.15 ABi amned order..jpg [ 82799 ] |
| Attachment | 29.01.15 .jpg [ 82803 ] |
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| Park_Code | HOME02 | HOME03 |
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| Park_Code | HOME03 | HOME02 |
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Dougie called to ask for an update on this as he was going to the park, I have update him as to what has been going on.
I told him that its all being dealt with and Dibby is aware and been send emails.
I told him that its all being dealt with and Dibby is aware and been send emails.
Show
Lorraine Pryor (Inactive)
added a comment - Dougie called to ask for an update on this as he was going to the park, I have update him as to what has been going on.
I told him that its all being dealt with and Dibby is aware and been send emails.
I have spoken to Dan at Abi at he said that the curtains/ voiles etc will be with the park by the end of the week.
Show
Lorraine Pryor (Inactive)
added a comment - I have spoken to Dan at Abi at he said that the curtains/ voiles etc will be with the park by the end of the week.
I have called the park and update them and also called Dougie to tell him
Show
Lorraine Pryor (Inactive)
added a comment - I have called the park and update them and also called Dougie to tell him
| Parts Expected | 02/Feb/15 | 13/Feb/15 |
Dibby has called to advise she has recieved some curtains and nets but still requires 1 more set, Ade has advised these are on order, have emailed Dan asking for an update
Show
Claire Folland
added a comment - Dibby has called to advise she has recieved some curtains and nets but still requires 1 more set, Ade has advised these are on order, have emailed Dan asking for an update
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Dan has emailed back to advise he has no more curtains on order, Ade thought Lorraine had ordered 1 more pair, will email Lorraine
Show
Claire Folland
added a comment - Dan has emailed back to advise he has no more curtains on order, Ade thought Lorraine had ordered 1 more pair, will email Lorraine
| Attachment | 18.2.15.jpg [ 83898 ] |
Dibby has emailed me to chase he outstanding set of curtains, called Dan and it looks like he never added this to the quote when we asked him to amend it..
But he did say that they have also send another set, so I wondering if he did order them but didn't added on to the order.
He said he will get these sent out to the park next week and send Ade a new quote, I told him to use the same AS order no.
My emails isn't working along with my computer, so I will draft an email and it will be sent when my internet is re- connected?
But he did say that they have also send another set, so I wondering if he did order them but didn't added on to the order.
He said he will get these sent out to the park next week and send Ade a new quote, I told him to use the same AS order no.
My emails isn't working along with my computer, so I will draft an email and it will be sent when my internet is re- connected?
Show
Lorraine Pryor (Inactive)
added a comment - Dibby has emailed me to chase he outstanding set of curtains, called Dan and it looks like he never added this to the quote when we asked him to amend it..
But he did say that they have also send another set, so I wondering if he did order them but didn't added on to the order.
He said he will get these sent out to the park next week and send Ade a new quote, I told him to use the same AS order no.
My emails isn't working along with my computer, so I will draft an email and it will be sent when my internet is re- connected?
| Issue Type | White Goods [ 87 ] | Furniture [ 89 ] |
| Attachment | screenshot-9.jpg [ 83939 ] |
order confirmation received from Dan at ABI
Show
Adrienne Barwell (Inactive)
added a comment - order confirmation received from Dan at ABI
| ID Number | quote 15279 Order no. 097144 | quote 15279 Order no. 097144 Order no. 097877 |
Called dibby and she is still waiting on this other set of curtains.
I have just called Dan at Abi and he is going to check with the warehouse to see what is going and call us back.
I have just called Dan at Abi and he is going to check with the warehouse to see what is going and call us back.
Show
Lorraine Pryor (Inactive)
added a comment - Called dibby and she is still waiting on this other set of curtains.
I have just called Dan at Abi and he is going to check with the warehouse to see what is going and call us back.
| Attachment | screenshot-10.jpg [ 84139 ] |
Dan has called to say that the curtains will be with the park tomorrow or thursday at the latest.
Show
Lorraine Pryor (Inactive)
added a comment - Dan has called to say that the curtains will be with the park tomorrow or thursday at the latest.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 02/Mar/15 3:53 PM |
Called park and spoke to dibby she has now received these , I will close this off now.
Show
Lorraine Pryor (Inactive)
added a comment - Called park and spoke to dibby she has now received these , I will close this off now.
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
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Received invoice from ABI - adjusted stock on sage and completed order
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Ellie W (Inactive)
added a comment - Received invoice from ABI - adjusted stock on sage and completed order
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| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
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| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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28d 3h 23m | 1 | temp | 07/Jan/15 3:19 PM | |||||
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9m 31s | 1 | temp | 07/Jan/15 3:29 PM | |||||
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19s | 1 | temp | 07/Jan/15 3:29 PM | |||||
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54d 23m | 1 | Lorraine Pryor (Inactive) | 02/Mar/15 3:53 PM | |||||
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34s | 1 | Lorraine Pryor (Inactive) | 02/Mar/15 3:53 PM | |||||
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1m 58s | 1 | Lorraine Pryor (Inactive) | 02/Mar/15 3:55 PM | |||||
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3904d 17h 43m | 1 | 09/Nov/25 9:38 AM | ||||||
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40s | 1 | 09/Nov/25 9:39 AM |
