Retrofit
  1. Retrofit
  2. RET-168

Van is LPG but the customer needs it to be natural gas - site to pay for conversation kits

    Details

    • Type: White Goods White Goods
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Park_Company:
       Wookey Holes Cave
    • Park_Code:
      WOOK01
    • Park_Postcode:
      BA5 1BB
    • Park_Email:
      daniel@wookey.co.uk
    • Park_Phone:
      01749 672243 Fax: 01749 677749
    • Model:
      Lilac Lodge
    • Stock_Number:
      33752
    • Serial:
      AT015208/08
    • Status Colour:
      Complete Complete

      Description

      Daniel on 07803056155
      1. contacted Atlas for serial numbers.png
        94 kB
      2. e-mailed Belling with details.png
        88 kB
      3. read receipt from Belling.png
        96 kB
      4. screenshot-1.png
        113 kB
      5. screenshot-2.png
        82 kB
      6. update.png
        79 kB
      7. updated Brean.png
        105 kB
      8. updated to Emma.png
        117 kB
      9. update to Brean.png
        94 kB
      10. update to MORCO.png
        88 kB

        Activity

        Hide
        Adrienne Barwell (Inactive) added a comment -
        Van due on site next week
        Show
        Adrienne Barwell (Inactive) added a comment - Van due on site next week
        Hide
        Adrienne Barwell (Inactive) added a comment -
        GB24 mk11
        Belling cooker 444441105
        Belling Hob 60T side controls
        Show
        Adrienne Barwell (Inactive) added a comment - GB24 mk11 Belling cooker 444441105 Belling Hob 60T side controls
        Hide
        Adrienne Barwell (Inactive) added a comment -
        I have phoned MORCO, there isn't anyone available to speak to me at present, the receptionist has taken my details and I have confirmed that I want to convert and LPG to Nat gas
        MORCO will get someone to call me back
        Show
        Adrienne Barwell (Inactive) added a comment - I have phoned MORCO, there isn't anyone available to speak to me at present, the receptionist has taken my details and I have confirmed that I want to convert and LPG to Nat gas MORCO will get someone to call me back
        Hide
        Adrienne Barwell (Inactive) added a comment -
        I have spoken to Emma at Atlas she is going to ring the suppliers about the cooker and hob and then ring me back
        Show
        Adrienne Barwell (Inactive) added a comment - I have spoken to Emma at Atlas she is going to ring the suppliers about the cooker and hob and then ring me back
        Hide
        Adrienne Barwell (Inactive) added a comment -
        MORCO have called, they have advised that they require the following info before they can send out the jets:
        The name of the gas safe engineer
        Serial number of the boiler
        The site address and pitch number
        e-mail the information to sales@morcoproduct.co.uk
        They will then dispatch the jets
        Show
        Adrienne Barwell (Inactive) added a comment - MORCO have called, they have advised that they require the following info before they can send out the jets: The name of the gas safe engineer Serial number of the boiler The site address and pitch number e-mail the information to sales@morcoproduct.co.uk They will then dispatch the jets
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Darren Langston has popped in and advised that he has spoken to the office and that the jets need to be ordered via Belling, Atlas cannot help with this.
        I have asked him whether Atlas can provide the serial numbers for the appliances, he said that they can however, he doesn't think we will get this information before Tuesday. I have asked if Vanessa or Katrina can obtain this information, he has confirmed that they can. He has said he could check on Tuesday but not before.

        I have e-mailed Vanessa
        I have sent an update to Emma and Amanda
        Show
        Adrienne Barwell (Inactive) added a comment - Darren Langston has popped in and advised that he has spoken to the office and that the jets need to be ordered via Belling, Atlas cannot help with this. I have asked him whether Atlas can provide the serial numbers for the appliances, he said that they can however, he doesn't think we will get this information before Tuesday. I have asked if Vanessa or Katrina can obtain this information, he has confirmed that they can. He has said he could check on Tuesday but not before. I have e-mailed Vanessa I have sent an update to Emma and Amanda
        Hide
        Adrienne Barwell (Inactive) added a comment -
        I have updated MORCO with the info that I have
        Show
        Adrienne Barwell (Inactive) added a comment - I have updated MORCO with the info that I have
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Steve Chubb
        Oakfield Services (Street) Ltd
        42 Greenlane Avenue,
        Street,
        Somerset,
        BA16 0QU

        CONTACT INFO
        01458 443505 or 07834537269
        enquiries@oakfieldservices.co.uk

        Website
        www.oakfieldservices.co.uk

        Gas Safe Number is 560050

        Show
        Adrienne Barwell (Inactive) added a comment - Steve Chubb Oakfield Services (Street) Ltd 42 Greenlane Avenue, Street, Somerset, BA16 0QU CONTACT INFO 01458 443505 or 07834537269 enquiries@oakfieldservices.co.uk Website www.oakfieldservices.co.uk Gas Safe Number is 560050
        Hide
        Adrienne Barwell (Inactive) added a comment - - edited
        Info provided by Wookey hole and forwarded to MORCO
        Show
        Adrienne Barwell (Inactive) added a comment - - edited Info provided by Wookey hole and forwarded to MORCO
        Hide
        Adrienne Barwell (Inactive) added a comment -
        I have e-mailed Belling as much info as I have and await his response
        Show
        Adrienne Barwell (Inactive) added a comment - I have e-mailed Belling as much info as I have and await his response
        Hide
        Adrienne Barwell (Inactive) added a comment -
        I have updated Emma that the boiler jets are being fitted by MORCO whilst the unit is at the factory, with regard to the cooker and hob I am waiting for the appliance details so that can let Eddie Cunnah the details

        Emma advised that this unit has not been produced, until it comes off the production later next week, we cannot get the information for Belling
        Show
        Adrienne Barwell (Inactive) added a comment - I have updated Emma that the boiler jets are being fitted by MORCO whilst the unit is at the factory, with regard to the cooker and hob I am waiting for the appliance details so that can let Eddie Cunnah the details Emma advised that this unit has not been produced, until it comes off the production later next week, we cannot get the information for Belling
        Hide
        Adrienne Barwell (Inactive) added a comment - - edited
        Atlas have phoned to advise that all the jets have been changed to natural gas, I asked if that was just MORCO or the cooker as well. I was informed that this is now a natural gas unit and all jets have been replaced.

        I have asked if we are being invoiced for the work, Katrina at Atlas was unsure but said that if we are Charlie will add it to the van invoice.
        Show
        Adrienne Barwell (Inactive) added a comment - - edited Atlas have phoned to advise that all the jets have been changed to natural gas, I asked if that was just MORCO or the cooker as well. I was informed that this is now a natural gas unit and all jets have been replaced. I have asked if we are being invoiced for the work, Katrina at Atlas was unsure but said that if we are Charlie will add it to the van invoice.

          People

          • Assignee:
            Adrienne Barwell (Inactive)
            Reporter:
            Adrienne Barwell (Inactive)
            Participants:
          • Watchers:
            1 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Resolved: