Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Park_Company:Ladram Bay Holiday Centre
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Park_Code:LADR01
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Park_Postcode:EX9 7BX
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Park_Email:info@ladrambay.co.uk
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Park_Phone:01395 568761
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Order No:AS11202/50352
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Model:ABI Sunningdale
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Stock_Number:33577
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Serial:1840177
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Size:360x012
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Status Colour:
Complete
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Additional Contact Details:Will Tottle 07814284183
Issue Links
- Customer Problem with
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RET-191
Front window wants to be taken out and changed to patio doors.
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | EX9 7BX | |
| Park_Email | info@ladrambay.co.uk | |
| Park_Phone | 01395 568761 | |
| Park_Code | LADR01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Otterton | |
| Park_City | Nr Budleigh Salterton | |
| Park_Address | Ladram Bay Holiday Centre |
| Summary | Patio Doors | Front window wants to be taken out and changed to patio doors. |
Will from the park called to chase this (16:02) and add another van with the same thing. He said he reported this and hasn't heard anything back and would like to know Thursday when Lorraine is back. I said I would pass this on.
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Summer Stangroom (Inactive)
added a comment - Will from the park called to chase this (16:02) and add another van with the same thing. He said he reported this and hasn't heard anything back and would like to know Thursday when Lorraine is back. I said I would pass this on.
| Assignee | Rose Crisp [ rose ] | Isabel Smith [ monica ] |
| Attachment | Assessement Sheet.png [ 188054 ] |
I have phoned will to try and get this issue moved forward call time 10.54 left a voicemail asking for a call back. I have also issued an assessment sheet see screen shot attached.
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Isabel Smith (Inactive)
added a comment - I have phoned will to try and get this issue moved forward call time 10.54 left a voicemail asking for a call back. I have also issued an assessment sheet see screen shot attached.
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Isabel Smith [ monica ] | Adrienne Barwell [ adrienne ] |
Will from the park has phoned again chasing this issue asking when we would be going out to replace the doors/ assess the issue. I have spoken to Charleen and she has said that she knows about it and to advise that she will let me know and we would call Will back later. I have advised will of this call time 13.23.
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Isabel Smith (Inactive)
added a comment - Will from the park has phoned again chasing this issue asking when we would be going out to replace the doors/ assess the issue. I have spoken to Charleen and she has said that she knows about it and to advise that she will let me know and we would call Will back later. I have advised will of this call time 13.23.
| Attachment | email to ABI for a price.png [ 192258 ] |
Spoke to Will and said I would get him the price asap and email it over to him. Willtottle@Ladrambay.co.uk
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Charleen Sibley
added a comment - Spoke to Will and said I would get him the price asap and email it over to him. Willtottle@Ladrambay.co.uk
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Attachment | RET-190.docx [ 192274 ] |
Emailed the quote over to will at the park
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Charleen Sibley
added a comment - Emailed the quote over to will at the park
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | signed quote from park.png [ 192304 ] |
The park have signed the quote to accept. Just waiting for the price to come back from ABI and then I will order.
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Charleen Sibley
added a comment - The park have signed the quote to accept. Just waiting for the price to come back from ABI and then I will order.
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Attachment | quote from ABI.png [ 194610 ] |
| Attachment | parts ordered from ABI.png [ 194612 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Order No | AS11202/50352 |
I have ordered the parts from ABI using PO AS11202/50352.
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Charleen Sibley
added a comment - I have ordered the parts from ABI using PO AS11202/50352.
| Attachment | order confirmation.png [ 194798 ] |
I have emailed ABi asking when we can expect to receive these items.
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Charleen Sibley
added a comment - I have emailed ABi asking when we can expect to receive these items.
Updated the park today by email.
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Charleen Sibley
added a comment - Updated the park today by email.
Spoke to Kristie @ 11.59 and she has said that their engineer will be delivering these to us this week w/c 11/12/17.
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Rose Crisp (Inactive)
added a comment - Spoke to Kristie @ 11.59 and she has said that their engineer will be delivering these to us this week w/c 11/12/17.
received patio doors and door retainers from ABI, issued worksheet
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Claire Folland
added a comment - received patio doors and door retainers from ABI, issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
Will from the park called (14:07) to chase this up. I put him on hold and spoke to Char and she said we won't be able to do it until the new year so agreed to say we are waiting parts for both of them (even though we have received parts for one by the look of the notes).
I told Will this but said we will chase ABI for him to find out when they will arrive.
I told Will this but said we will chase ABI for him to find out when they will arrive.
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Summer Stangroom (Inactive)
added a comment - - edited Will from the park called (14:07) to chase this up. I put him on hold and spoke to Char and she said we won't be able to do it until the new year so agreed to say we are waiting parts for both of them (even though we have received parts for one by the look of the notes).
I told Will this but said we will chase ABI for him to find out when they will arrive.
Paul from the park called (11:53) to say that he would like a date for this one as the customer is tricky and constantly chases for updates etc. He knows the other one will be done at a later date but this one needs doing soon or just give the customers a date at least. I said I would speak to scheduling and call him back.
Show
Summer Stangroom (Inactive)
added a comment - Paul from the park called (11:53) to say that he would like a date for this one as the customer is tricky and constantly chases for updates etc. He knows the other one will be done at a later date but this one needs doing soon or just give the customers a date at least. I said I would speak to scheduling and call him back.
Spoke to Char and we will be going either next week or week after but she will sort out and let them know.
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Summer Stangroom (Inactive)
added a comment - Spoke to Char and we will be going either next week or week after but she will sort out and let them know.
Paul from the park called again (09:26) as he urgently needs a date as the customers keep chasing. I put him on hold and spoke to Char and she said we can go next Thursday the 11th.
I told paul this and he is very happy with this.
I told paul this and he is very happy with this.
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Summer Stangroom (Inactive)
added a comment - Paul from the park called again (09:26) as he urgently needs a date as the customers keep chasing. I put him on hold and spoke to Char and she said we can go next Thursday the 11th.
I told paul this and he is very happy with this.
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Attachment | screenshot-1.png [ 198422 ] |
| Attachment | SKM_C224e18010413374.pdf [ 198423 ] |
| Attachment | screenshot-2.png [ 198424 ] |
| Attachment | screenshot-3.png [ 198427 ] |
| Attachment | worksheet issued .png [ 198468 ] |
Steve to attend 11/1/18
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Charleen Sibley
added a comment - Steve to attend 11/1/18
| Work Scheduled | 11/Jan/18 |
| Attachment | SKM_C224e18011611040.pdf [ 199231 ] |
Steve attended and said that the frame is not wide enough its 50mm and should be between 65-70 - he will need clamps to hold it in and trim.
I have called and spoke to Kristie at ABI and she is passing it to Dean to look into.
I have called and spoke to Kristie at ABI and she is passing it to Dean to look into.
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Charleen Sibley
added a comment - Steve attended and said that the frame is not wide enough its 50mm and should be between 65-70 - he will need clamps to hold it in and trim.
I have called and spoke to Kristie at ABI and she is passing it to Dean to look into.
Dean called and asked for steve to call him and explain. Steve did call Dean and Dean said he would look into getting some trim and clamps for this. He would let us know.
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Charleen Sibley
added a comment - Dean called and asked for steve to call him and explain. Steve did call Dean and Dean said he would look into getting some trim and clamps for this. He would let us know.
Nadine from the park has called chasing this, Kristie from ABI has advised that Dean will call me back tomorrow as the parts have not arrived yet. He is going to speak with the supplier to see how long the parts are going to take.I have asked that Dean call me first thing. I have update the park: Call time: 14.56.30 pm
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Debbie Bartlett (Inactive)
added a comment - - edited Nadine from the park has called chasing this, Kristie from ABI has advised that Dean will call me back tomorrow as the parts have not arrived yet. He is going to speak with the supplier to see how long the parts are going to take.I have asked that Dean call me first thing. I have update the park: Call time: 14.56.30 pm
Dean at ABI has advised that he has three parts kits and will send all three by FEDEX. I have updated Nadine at Ladram bay, and she has asked that we contact will with any updates we may have. willpottle@ladrambay.co.uk. I will advise once the parts have arrived.
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Debbie Bartlett (Inactive)
added a comment - Dean at ABI has advised that he has three parts kits and will send all three by FEDEX. I have updated Nadine at Ladram bay, and she has asked that we contact will with any updates we may have. willpottle@ladrambay.co.uk . I will advise once the parts have arrived.
Will from park phoned and requested an update on the progress of this. Confirmed to him that parts have been on order and received over the last two days and an engineer SHOULD be scheduled to attend week commencing 19 February.
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Berenice Law (Inactive)
added a comment - Will from park phoned and requested an update on the progress of this. Confirmed to him that parts have been on order and received over the last two days and an engineer SHOULD be scheduled to attend week commencing 19 February.
Phoned ABI and spoke to Kristie as we have not received the clamps or fittings, she advised they got sent out direct to us last week, she will find out who signed for them
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Claire Folland
added a comment - Phoned ABI and spoke to Kristie as we have not received the clamps or fittings, she advised they got sent out direct to us last week, she will find out who signed for them
signed for by Bill, found them up the top workshop, Charleen has a a worksheet
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Claire Folland
added a comment - signed for by Bill, found them up the top workshop, Charleen has a a worksheet
| Attachment | screenshot-4.png [ 202462 ] |
Steve to attend 20/2/18
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Charleen Sibley
added a comment - Steve to attend 20/2/18
| Work Scheduled | 11/Jan/18 | 20/Feb/18 |
Jasmine from the site has called chasing this. I advised that I will have a look at the work sheets and updated her. Call time:10.05.48am
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Debbie Bartlett (Inactive)
added a comment - Jasmine from the site has called chasing this. I advised that I will have a look at the work sheets and updated her. Call time:10.05.48am
| Attachment | SKM_C224e18022712420.pdf [ 203461 ] |
Steve has been to re-attend and has the wrong parts again. He has taken photos of what is needed so I can email to Dean at ABI. The park have also requested full length net curtains which I will create another issue and ask ABi for a price.
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Charleen Sibley
added a comment - Steve has been to re-attend and has the wrong parts again. He has taken photos of what is needed so I can email to Dean at ABI. The park have also requested full length net curtains which I will create another issue and ask ABi for a price.
| Attachment | IMG_2400.JPG [ 203924 ] | |
| Attachment | IMG_2401.JPG [ 203925 ] | |
| Attachment | IMG_2402.JPG [ 203926 ] | |
| Attachment | IMG_2403.JPG [ 203927 ] | |
| Attachment | IMG_2404.JPG [ 203928 ] | |
| Attachment | IMG_2405.JPG [ 203929 ] | |
| Attachment | IMG_2406.JPG [ 203930 ] | |
| Attachment | IMG_2407.JPG [ 203931 ] |
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Feb/18 | 16/Mar/18 |
| Plot |
| Attachment | SKM_C224e18032709172.pdf [ 205570 ] |
Completed worksheet has been passed to me , its been scanned to jira on the 27.03.18.
I will have to see if the costs for parts have been charged to the stock no ?
I will have to see if the costs for parts have been charged to the stock no ?
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Lorraine Pryor (Inactive)
added a comment - Completed worksheet has been passed to me , its been scanned to jira on the 27.03.18.
I will have to see if the costs for parts have been charged to the stock no ?
Looked on pardox and parts have been charged to stock no So I will close this off as I cant do anymore .
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Lorraine Pryor (Inactive)
added a comment - Looked on pardox and parts have been charged to stock no So I will close this off as I cant do anymore .
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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18d 19h 25m | 1 | monica | 04/Oct/17 11:07 AM | |||||
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29d 2h 18m | 1 | charleen sibley | 02/Nov/17 12:25 PM | |||||
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1h 42m | 1 | charleen sibley | 02/Nov/17 2:08 PM | |||||
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1m 27s | 1 | charleen sibley | 02/Nov/17 2:09 PM | |||||
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18d 1h 16m | 1 | charleen sibley | 20/Nov/17 3:25 PM | |||||
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23d 17h 58m | 1 | Claire Folland | 14/Dec/17 9:24 AM | |||||
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3s | 1 | Claire Folland | 14/Dec/17 9:24 AM | |||||
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21d 6m | 1 | Summer Stangroom (Inactive) | 04/Jan/18 9:31 AM | |||||
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70d 7h 3m | 1 | charleen sibley | 15/Mar/18 4:35 PM | |||||
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13d 17h 2m | 1 | Lorraine Pryor (Inactive) | 29/Mar/18 10:38 AM | |||||
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2s | 1 | Lorraine Pryor (Inactive) | 29/Mar/18 10:38 AM | |||||
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3s | 1 | Lorraine Pryor (Inactive) | 29/Mar/18 10:38 AM |
He would like to know can this be done and how much would it cost for the removal and installation as the park are going to pay for it.
I have emailed Lorraine as I am not in till Tuesday.