Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Park_Company:Ladram Bay Holiday Centre
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Park_Code:LADR01
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Park_Postcode:EX9 7BX
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Park_Email:info@ladrambay.co.uk
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Park_Phone:01395 568761
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Order No:AS11203/50352
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Model:ABI Clarendon
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Stock_Number:33925
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Serial:1820321
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Size:33 X 13
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Status Colour:
Complete
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Additional Contact Details:Will Tottle 07814284183
Issue Links
- Customer Problem with
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RET-190
Front window wants to be taken out and changed to patio doors.
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- Complete
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Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
19h 2m | 1 | monica | 04/Oct/17 11:08 AM | |||||
|
29d 3h 1m | 1 | charleen sibley | 02/Nov/17 1:10 PM | |||||
|
57m 1s | 1 | charleen sibley | 02/Nov/17 2:07 PM | |||||
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3m 1s | 1 | charleen sibley | 02/Nov/17 2:10 PM | |||||
|
18d 1h 31m | 1 | charleen sibley | 20/Nov/17 3:42 PM | |||||
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79d 20h 12m | 1 | Berenice Law (Inactive) | 08/Feb/18 11:54 AM | |||||
|
3m 47s | 1 | Claire Folland | 08/Feb/18 11:58 AM | |||||
|
7d 23h 43m | 1 | charleen sibley | 16/Feb/18 11:42 AM | |||||
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11d 1h 25m | 1 | charleen sibley | 27/Feb/18 1:07 PM | |||||
|
1h 48m | 1 | charleen sibley | 27/Feb/18 2:55 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Attachment | invoice to the park.png [ 203495 ] |
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Charleen Sibley
added a comment -
Permalink
invoiced the park - invoice number 471448
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Charleen Sibley
added a comment - invoiced the park - invoice number 471448
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | SKM_C224e18022712421.pdf [ 203463 ] |
Steve attended and completed. The park required a full length set of patio door net curtains which I will create a separate issue for.
Show
Charleen Sibley
added a comment - Steve attended and completed. The park required a full length set of patio door net curtains which I will create a separate issue for.
| Assignee | Berenice Law [ berenice ] | Charleen Sibley [ charleen sibley ] |
| Work Scheduled | 20/Feb/18 |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Claire Folland [ claire ] | Berenice Law [ berenice ] |
Steve to attend 20/2/18
Show
Charleen Sibley
added a comment - Steve to attend 20/2/18
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
received doors and door retainer from ABI, issued worksheet
Show
Claire Folland
added a comment - received doors and door retainer from ABI, issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Plot |
Will from park phoned and requested an update on the progress of this. Confirmed to him that parts have been on order and received over the last two days and an engineer SHOULD be scheduled to attend week commencing 19 February.
Show
Berenice Law (Inactive)
added a comment - - edited Will from park phoned and requested an update on the progress of this. Confirmed to him that parts have been on order and received over the last two days and an engineer SHOULD be scheduled to attend week commencing 19 February.
Amy from ABI has confirmed, Phil from ABI will be delivering, the doors tomorrow 6.02.18 Call time:14.39.21pm
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Debbie Bartlett (Inactive)
added a comment - - edited Amy from ABI has confirmed, Phil from ABI will be delivering, the doors tomorrow 6.02.18 Call time:14.39.21pm
Kristie called and spoke to Bernie re a door she could give a serial number so I called her back, it relates to this one .
They couldn't get the Patio doors on the van this week with everything else so it will have to be next week W/c 05.02.18 .
They couldn't get the Patio doors on the van this week with everything else so it will have to be next week W/c 05.02.18 .
Show
Lorraine Pryor (Inactive)
added a comment - Kristie called and spoke to Bernie re a door she could give a serial number so I called her back, it relates to this one .
They couldn't get the Patio doors on the van this week with everything else so it will have to be next week W/c 05.02.18 .
tried to phone Paul, still no answer
Show
Claire Folland
added a comment - tried to phone Paul, still no answer
Kristie phoned back to advise they have found the doors, she is waiting to hear back from Dean as to when they can be delivered, is hoping it will be next week, tried to phone Paul but he was not in the office, will try again
Show
Claire Folland
added a comment - Kristie phoned back to advise they have found the doors, she is waiting to hear back from Dean as to when they can be delivered, is hoping it will be next week, tried to phone Paul but he was not in the office, will try again
phoned ABI as i have not heard back from anyone, spoke to Kristie, she thought Dean was sorting this one out, she has phoned through to downstairs, they will look for the doors or the paperwork, she has promised to give me a call back as i need to update the park
Show
Claire Folland
added a comment - phoned ABI as i have not heard back from anyone, spoke to Kristie, she thought Dean was sorting this one out, she has phoned through to downstairs, they will look for the doors or the paperwork, she has promised to give me a call back as i need to update the park
not heard anything from ABI, phoned them back and spoke to Kristie, she has advised the engineer has not brought back any paperwork, as far as they are aware the doors have been dropped off, told Kristie we ordered 2 sets but have only received one, she will speak to Sam on Monday and will give me a call back
Show
Claire Folland
added a comment - not heard anything from ABI, phoned them back and spoke to Kristie, she has advised the engineer has not brought back any paperwork, as far as they are aware the doors have been dropped off, told Kristie we ordered 2 sets but have only received one, she will speak to Sam on Monday and will give me a call back
Phoned ABI and spoke to Amy, they can not find the paperwork, they will look into this and will give me a call back
Show
Claire Folland
added a comment - Phoned ABI and spoke to Amy, they can not find the paperwork, they will look into this and will give me a call back
| Attachment | 18.01.19 message to Claire re patio doors .png [ 199518 ] |
| Attachment | screenshot-2.png [ 199465 ] |
| Attachment | screenshot-1.png [ 199464 ] |
| Attachment | SKM_C224e18011810565.pdf [ 199463 ] |
Will from the park called (14:07) to chase this up. I put him on hold and spoke to Char and she said we won't be able to do it until the new year so agreed to say we are waiting parts for both of them (even though we have received parts for one by the look of the notes).
I told Will this but said we will chase ABI for him to find out when they will arrive.
I told Will this but said we will chase ABI for him to find out when they will arrive.
Show
Summer Stangroom (Inactive)
added a comment - Will from the park called (14:07) to chase this up. I put him on hold and spoke to Char and she said we won't be able to do it until the new year so agreed to say we are waiting parts for both of them (even though we have received parts for one by the look of the notes).
I told Will this but said we will chase ABI for him to find out when they will arrive.
I have asked ABI but no news yet.
Show
Charleen Sibley
added a comment - I have asked ABI but no news yet.
| Attachment | email to abi.png [ 196482 ] |
Updated the park today by email.
Show
Charleen Sibley
added a comment - Updated the park today by email.
Emailed abi asking when we can expect to receive this delivery.
Show
Charleen Sibley
added a comment - Emailed abi asking when we can expect to receive this delivery.
| Attachment | email to ask when this will be del.png [ 196394 ] |
| Attachment | order confirmation.png [ 194797 ] |
| Attachment | email to order from ABI.png [ 194616 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Order No | AS11203/50352 |
Quote received from ABI and ordered using PO AS11203/50352
Show
Charleen Sibley
added a comment - Quote received from ABI and ordered using PO AS11203/50352
| Attachment | quote from ABI.png [ 194613 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
Will has accepted the quote - waiting for price from ABI before I can order.
Show
Charleen Sibley
added a comment - Will has accepted the quote - waiting for price from ABI before I can order.
| Attachment | signed quote from park.png [ 192305 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
Emailed will with the quote.
Show
Charleen Sibley
added a comment - Emailed will with the quote.
| Attachment | email to ABI for a price.png [ 192278 ] |
| Attachment | RET-191.docx [ 192276 ] |
Spoke to Will and said I would get him the price asap and email it over to him. Willtottle@Ladrambay.co.uk
Show
Charleen Sibley
added a comment - Spoke to Will and said I would get him the price asap and email it over to him. Willtottle@Ladrambay.co.uk
Will from the park has phoned again chasing this issue asking when we would be going out to replace the doors/ assess the issue. I have spoken to Charleen and she has said that she knows about it and to advise that she will let me know and we would call Will back later. I have advised will of this call time 13.23.
Show
Isabel Smith (Inactive)
added a comment - Will from the park has phoned again chasing this issue asking when we would be going out to replace the doors/ assess the issue. I have spoken to Charleen and she has said that she knows about it and to advise that she will let me know and we would call Will back later. I have advised will of this call time 13.23.
I have phoned will to try and get this issue moved forward call time 10.54 left a voicemail asking for a call back. I have also issued an assessment sheet see screen shot attached.
Show
Isabel Smith (Inactive)
added a comment - I have phoned will to try and get this issue moved forward call time 10.54 left a voicemail asking for a call back. I have also issued an assessment sheet see screen shot attached.
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Summer Stangroom [ summer ] | Adrienne Barwell [ adrienne ] |
| Attachment | Assessement Sheet.png [ 188055 ] |
Will from the park called to report this (16:02) and chase the other van with the same thing. He said he reported this and hasn't heard anything back and would like to know Thursday when Lorraine is back. I said I would pass this on.
Show
Summer Stangroom (Inactive)
added a comment - Will from the park called to report this (16:02) and chase the other van with the same thing. He said he reported this and hasn't heard anything back and would like to know Thursday when Lorraine is back. I said I would pass this on.
| Stock_Number | 33577 | 33925 |
| Serial | 1840177 | 1820321 |
| Size | 360x012 | 33 X 13 |
| Field | Original Value | New Value |
|---|---|---|
| Model | ABI Sunningdale | ABI Clarendon |