Details
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Type:
White Goods
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Freshwater Beach Holiday Park
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Park_Code:FRES01
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Park_Postcode:DT6 4PT
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Park_Contact:Mark
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Park_Email:mark.houghton@freshwaterbeach.co.uk
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Park_Phone:Mark: 01308 897317 EXT:237
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Plot:D21 will move to C43 at EOS
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Order No:0002/00245702 // PO AS11237/50352 // AS11272/50352 door
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Model:Portfolio
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Stock_Number:34176
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Serial:AT015626/08
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Size:38x13
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Status Colour:
Awaiting Quote
Issue Links
- Customer Problem with
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GW-6415
dishwasher is showing a fault, customer thinks there is a leak
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Jill Sales office | |
| Park_Postcode | DT6 4PT | |
| Park_Email | jill.freshwaterbeachsales@gmail.com | |
| Park_Phone | 01308 896002 | |
| Park_Code | FRES01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Burton Bradstock | |
| Park_City | Bridport | |
| Park_Address | Freshwater Beach Holiday Park |
| Attachment | email from ade.png [ 194602 ] |
Hide
Charleen Sibley
added a comment -
Permalink
Emailed over from Ade, I have contacted Atlas and asked what type of Dishwasher they would fit then I will order from somewhere else.
Show
Charleen Sibley
added a comment - Emailed over from Ade, I have contacted Atlas and asked what type of Dishwasher they would fit then I will order from somewhere else.
| Attachment | email from Ade.png [ 194605 ] |
| Attachment | My email has been delivered.png [ 194650 ] |
Atlas have replied with:
I have checked with our material manager and it is a focalpoint FPFMOB0040 dishwasher that we use in the Portfolio.
I have checked with our material manager and it is a focalpoint FPFMOB0040 dishwasher that we use in the Portfolio.
Show
Charleen Sibley
added a comment - Atlas have replied with:
I have checked with our material manager and it is a focalpoint FPFMOB0040 dishwasher that we use in the Portfolio.
| Attachment | email to atlas for a price of the door.png [ 196397 ] |
I have emailed Katrina for the door price.
Show
Charleen Sibley
added a comment - I have emailed Katrina for the door price.
0002/00245702 - ordered from Arleigh using PO AS11237/50352
Show
Charleen Sibley
added a comment - 0002/00245702 - ordered from Arleigh using PO AS11237/50352
| Order No | 0002/00245702 // PO AS11237/50352 |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Plot |
received dishwasher from Arleigh, issued worksheet
Show
Claire Folland
added a comment - received dishwasher from Arleigh, issued worksheet
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
Hi Charleen
The cost of the door in delivery & VAT will be £132.00
Should you wish to go ahead with the order, please let me know your purchase order number.
The cost of the door in delivery & VAT will be £132.00
Should you wish to go ahead with the order, please let me know your purchase order number.
Show
Charleen Sibley
added a comment - Hi Charleen
The cost of the door in delivery & VAT will be £132.00
Should you wish to go ahead with the order, please let me know your purchase order number.
| Attachment | email to order from Atlas.png [ 198079 ] |
i have ordered the door for the dishwasher using PO AS11272/50352
Show
Charleen Sibley
added a comment - i have ordered the door for the dishwasher using PO AS11272/50352
| Order No | 0002/00245702 // PO AS11237/50352 | 0002/00245702 // PO AS11237/50352 // AS11272/50352 door |
Received replacement door from atlas, labelled and put on rack
Show
Claire Folland
added a comment - Received replacement door from atlas, labelled and put on rack
Steve attending 13/2/18
Show
Charleen Sibley
added a comment - Steve attending 13/2/18
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 13/Feb/18 |
Updated the park today by email.
Show
Charleen Sibley
added a comment - Updated the park today by email.
| Attachment | CCF14022018_00000.jpg [ 202015 ] |
Steve has fitted the dishwasher and door. He has said it needs bits such as a speedfit washing machine tap an washing machine waste connector. Also needs a electrical socket to be fitted.
Show
Charleen Sibley
added a comment - Steve has fitted the dishwasher and door. He has said it needs bits such as a speedfit washing machine tap an washing machine waste connector. Also needs a electrical socket to be fitted.
Hi Jill,
Hope you are well.
Steve attended to the above Atlas Portfolio on Tuesday 13/2/18 to fit the integrated dishwasher and door. He has said that there is no electrical socket near the dishwasher. Could you ask a local electrician to fit a socket and invoice me here at Surf Bay? Many thanks.
Hope you are well.
Steve attended to the above Atlas Portfolio on Tuesday 13/2/18 to fit the integrated dishwasher and door. He has said that there is no electrical socket near the dishwasher. Could you ask a local electrician to fit a socket and invoice me here at Surf Bay? Many thanks.
Show
Charleen Sibley
added a comment - Hi Jill,
Hope you are well.
Steve attended to the above Atlas Portfolio on Tuesday 13/2/18 to fit the integrated dishwasher and door. He has said that there is no electrical socket near the dishwasher. Could you ask a local electrician to fit a socket and invoice me here at Surf Bay? Many thanks.
Spoke to Jill on the phone and confirmed that if she gets her electrician to fit a power supply and invoice us we will pay for this.
Show
Charleen Sibley
added a comment - Spoke to Jill on the phone and confirmed that if she gets her electrician to fit a power supply and invoice us we will pay for this.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Jill called wanting to talk to Charleen but she was with Michael so I took query said she wants to know if all parts are cover as per charleen email, spoken with Char and its was for the electrical socket/ wire only.
Then spoken to our Steve and he said that he has to go back to plum this in ?
Steve should of plumbed this in when he went so we will have to pay for all the parts needs to plumb/ elctrics now and I have told Jill this , also spoken to a lady in account at the site to tell her the same.
Now waiting their bill for this .
Then spoken to our Steve and he said that he has to go back to plum this in ?
Steve should of plumbed this in when he went so we will have to pay for all the parts needs to plumb/ elctrics now and I have told Jill this , also spoken to a lady in account at the site to tell her the same.
Now waiting their bill for this .
Show
Lorraine Pryor (Inactive)
added a comment - Jill called wanting to talk to Charleen but she was with Michael so I took query said she wants to know if all parts are cover as per charleen email, spoken with Char and its was for the electrical socket/ wire only.
Then spoken to our Steve and he said that he has to go back to plum this in ?
Steve should of plumbed this in when he went so we will have to pay for all the parts needs to plumb/ elctrics now and I have told Jill this , also spoken to a lady in account at the site to tell her the same.
Now waiting their bill for this .
Invoice received and sent to accounts for payment.
Show
Charleen Sibley
added a comment - Invoice received and sent to accounts for payment.
| Attachment | invoice from the park.png [ 205553 ] |
| Attachment | screenshot-1.png [ 206416 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12d 40m | 1 | charleen sibley | 02/Dec/17 3:15 PM | |||||
|
1s | 1 | charleen sibley | 02/Dec/17 3:15 PM | |||||
|
3s | 1 | charleen sibley | 02/Dec/17 3:15 PM | |||||
|
11d 18h 49m | 1 | Claire Folland | 14/Dec/17 10:04 AM | |||||
|
21s | 1 | Claire Folland | 14/Dec/17 10:05 AM | |||||
|
57d 40m | 1 | charleen sibley | 09/Feb/18 10:45 AM | |||||
|
11d 4h 37m | 1 | charleen sibley | 20/Feb/18 3:23 PM | |||||
|
2s | 1 | charleen sibley | 20/Feb/18 3:23 PM | |||||
|
2942d 15h 40m | 1 | 13/Mar/26 7:04 AM | ||||||
|
5s | 1 | 13/Mar/26 7:04 AM | ||||||
|
6s | 1 | 13/Mar/26 7:04 AM |
