Details

    • Type: White Goods White Goods
    • Status: Awaiting Quote
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Old Coastguard Caravan Park
    • Park_Code:
      OLDC01
    • Park_Postcode:
      DT6 4RL
    • Park_Email:
      oldcoastguard@hotmail.com
    • Park_Phone:
      01308 897223
    • Plot:
      90
    • Order No:
       AOL203209104 // SBH005186 / AS11724/50352
    • Model:
      Biarritz Lodge
    • Stock_Number:
      35456
    • Serial:
      028234h
    • Size:
      40x13
    • Status Colour:
      Awaiting Quote Awaiting Quote

      Description

      allocate the cost to the stock number instead please.
      1. CCF19122018_00002.jpg
        662 kB
      2. email from Linda.png
        374 kB
      3. order confirmation.png
        397 kB

        Activity

        Charleen Sibley created issue -
        Charleen Sibley made changes -
        Field Original Value New Value
        Park_Postcode DT6 4RL
        Park_Email oldcoastguard@hotmail.com
        Park_Phone 01308 897223
        Park_Code OLDC01
        Park_Key_Account Yes
        Park_Address2 Burton Bradstock
        Park_City Nr Bridport
        Park_Address Old Coastguard Caravan Park
        Charleen Sibley made changes -
        Description allocate the cost to the stock number instead please.
        Hide
        Charleen Sibley added a comment -
        Email from Linda -
        I really need your help please.

        I’ve recently ordered a Biarritz Lodge for a customer at Old Coastguard that we believed had a full Lux Pack in it, I’ve since found out that it has the Lux Pack but has had the washing machine deleted. As the customers require this can we please retro fit the washing machine asap once it’s on site (should be next week but I’ll keep you posted). I’ve charged them the full Lux Pack price so we don’t need to charge the customers for this, but can you allocate the cost to the stock number instead please.
        Looking at Swift website they quote over £900 for the washing machine, I’ve checked the one which is in the Biarritz Lodge here and that is an Indesit model IWME127, looking at AO they supply those for £299 and have them in stock whilst Swift ones are out of stock!!!! I’ve tried without success to find out the part numbers for the integrated door and fixings but can’t find them on Supercare, hopefully as you use the system more than me you’ll have better luck finding them or maybe the fixing can be acquired in B&Q or similar?. The plumbing won’t be there either so that will need to be put in although the dishwasher is plumbed in next to the cupboard under the microwave where this has been located so it should be a relatively simple plumbing job.
        Please let me know if you can help.

        Show
        Charleen Sibley added a comment - Email from Linda - I really need your help please. I’ve recently ordered a Biarritz Lodge for a customer at Old Coastguard that we believed had a full Lux Pack in it, I’ve since found out that it has the Lux Pack but has had the washing machine deleted. As the customers require this can we please retro fit the washing machine asap once it’s on site (should be next week but I’ll keep you posted). I’ve charged them the full Lux Pack price so we don’t need to charge the customers for this, but can you allocate the cost to the stock number instead please. Looking at Swift website they quote over £900 for the washing machine, I’ve checked the one which is in the Biarritz Lodge here and that is an Indesit model IWME127, looking at AO they supply those for £299 and have them in stock whilst Swift ones are out of stock!!!! I’ve tried without success to find out the part numbers for the integrated door and fixings but can’t find them on Supercare, hopefully as you use the system more than me you’ll have better luck finding them or maybe the fixing can be acquired in B&Q or similar?. The plumbing won’t be there either so that will need to be put in although the dishwasher is plumbed in next to the cupboard under the microwave where this has been located so it should be a relatively simple plumbing job. Please let me know if you can help.
        Hide
        Charleen Sibley added a comment -
        ordered from AO to be delivered here tomorrow between 11.00 and 2.00 - AOL203209104
        Show
        Charleen Sibley added a comment - ordered from AO to be delivered here tomorrow between 11.00 and 2.00 - AOL203209104
        Charleen Sibley made changes -
        Order No  AOL203209104
        Charleen Sibley made changes -
        Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
        Charleen Sibley made changes -
        Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
        Charleen Sibley made changes -
        Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
        Charleen Sibley made changes -
        Attachment order confirmation.png [ 222094 ]
        Charleen Sibley made changes -
        Attachment email from Linda.png [ 222095 ]
        Hide
        Charleen Sibley added a comment -
        Parts enquiry for the doors -
        Parts EnquiryStatus: Investigating
        70SURFBH: 22/08/2018 15:31:27
        Parts Enquiry: please could you provide the parts numbers for the kitchen unit doors and any other parts (apart from the washing machine itself) to retro fit an integrated washing machine. Thanks. Parts Enquiry Ref: SBH003278

        We will fit the washing machine without the doors next week as agreed with Linda and the park.
        Show
        Charleen Sibley added a comment - Parts enquiry for the doors - Parts EnquiryStatus: Investigating 70SURFBH: 22/08/2018 15:31:27 Parts Enquiry: please could you provide the parts numbers for the kitchen unit doors and any other parts (apart from the washing machine itself) to retro fit an integrated washing machine. Thanks. Parts Enquiry Ref: SBH003278 We will fit the washing machine without the doors next week as agreed with Linda and the park.
        Hide
        Charleen Sibley added a comment -
        Here is a list of extra parts used to fit the washing machine 1719605 FLOORSEAL PIPE 14x25MM 50MM TAIL Quantity: 1 1719606 40MM ID FLOOR SEAL - BEIGE Quantity: 1 1008682 STRAP BRKTS GREY (FOR JACK) Quantity: 2 1716436 CAP COVER 35MM WHITE Quantity: 2 1721544 PIPE WATER DOMESTIC BLUE 15MMx6M Quantity: 1 1721548 TAP WASHING MACHINE 15x3/4 FIT6115 Quantity: 1 1715728 W/MACHINE ANTI SYPHON UNIT Quantity: 1 1716366 CLIP PIPE 40MM WHITE WP34 Quantity: 2 1716377 PIPE WASTE 40MM X 3M WHITE WP12 Quantity: 1 Here is the two doors required for washing machine. 1722879 DOOR EB 715X596 ES6949 NEBRASKA O Quantity: 1 1723664 DOOR EB 715X596 ES6951 NEBRASKA OAK Quantity: 1
        Show
        Charleen Sibley added a comment - Here is a list of extra parts used to fit the washing machine 1719605 FLOORSEAL PIPE 14x25MM 50MM TAIL Quantity: 1 1719606 40MM ID FLOOR SEAL - BEIGE Quantity: 1 1008682 STRAP BRKTS GREY (FOR JACK) Quantity: 2 1716436 CAP COVER 35MM WHITE Quantity: 2 1721544 PIPE WATER DOMESTIC BLUE 15MMx6M Quantity: 1 1721548 TAP WASHING MACHINE 15x3/4 FIT6115 Quantity: 1 1715728 W/MACHINE ANTI SYPHON UNIT Quantity: 1 1716366 CLIP PIPE 40MM WHITE WP34 Quantity: 2 1716377 PIPE WASTE 40MM X 3M WHITE WP12 Quantity: 1 Here is the two doors required for washing machine. 1722879 DOOR EB 715X596 ES6949 NEBRASKA O Quantity: 1 1723664 DOOR EB 715X596 ES6951 NEBRASKA OAK Quantity: 1
        Charleen Sibley made changes -
        Order No  AOL203209104  AOL203209104 // SBH005186 / AS11724/50352
        Hide
        Charleen Sibley added a comment -
        SBH005186 - ordered the two doors as steve is getting the rest of the plumbing equipment.
        Show
        Charleen Sibley added a comment - SBH005186 - ordered the two doors as steve is getting the rest of the plumbing equipment.
        Claire Folland made changes -
        Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
        Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
        Plot
        Claire Folland made changes -
        Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
        Heather Barbieri (Inactive) made changes -
        Times Scheduled 1
        Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
        Hide
        Heather Barbieri (Inactive) added a comment -
        Steve to attend on Tuesday confirmed with the park
        Show
        Heather Barbieri (Inactive) added a comment - Steve to attend on Tuesday confirmed with the park
        Charleen Sibley made changes -
        Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
        Charleen Sibley made changes -
        Attachment CCF19122018_00002.jpg [ 233744 ]
        Charleen Sibley made changes -
        Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
        Resolution Completed [ 1 ]
        Charleen Sibley made changes -
        Status Resolved [ 5 ] Complete [ 6 ]
        made changes -
        Status Complete [ 6 ] Complete [ 6 ]
        made changes -
        Resolution Completed [ 1 ]
        Status Complete [ 6 ] Reopened [ 4 ]
        made changes -
        Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
        1d 22h 30m 1 charleen sibley 22/Aug/18 2:42 PM
        Quotation supplied Quotation supplied Quotation accepted Quotation accepted
        4s 1 charleen sibley 22/Aug/18 2:42 PM
        Quotation accepted Quotation accepted Parts ordered Parts ordered
        4s 1 charleen sibley 22/Aug/18 2:42 PM
        Parts ordered Parts ordered Parts Recieved Parts Recieved
        7d 2h 35m 1 Claire Folland 29/Aug/18 5:18 PM
        Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
        3s 1 Claire Folland 29/Aug/18 5:18 PM
        Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
        2d 19h 47m 1 Heather Barbieri (Inactive) 01/Sep/18 1:05 PM
        Engineer Scheduled Engineer Scheduled Resolved Resolved
        108d 22h 56m 1 charleen sibley 19/Dec/18 11:02 AM
        Resolved Resolved Complete Complete
        1s 1 charleen sibley 19/Dec/18 11:02 AM
        Complete Complete Complete Complete
        2640d 20h 4m 1 13/Mar/26 7:07 AM
        Complete Complete Reopened Reopened
        1 13/Mar/26 7:07 AM
        Reopened Reopened Awaiting Quote Awaiting Quote
        6s 1 13/Mar/26 7:07 AM

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            • Created:
              Updated: