Retrofit
  1. Retrofit
  2. RET-29

Van has an electric fire but customer ordered this with a gas fire (Charge to stock no.)

    Details

    • Type: White Goods White Goods
    • Status: Awaiting Quote
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Streamside Caravan Park
    • Park_Code:
      STRE07
    • Park_Postcode:
      DT3 6HE
    • Park_Contact:
      Mr M Pinkney
    • Park_Phone:
      01305 837010
    • Plot:
      Mr Davy
    • Model:
      Loire
    • Stock_Number:
      30427
    • Serial:
      018526H
    • Status Colour:
      Awaiting Quote Awaiting Quote

      Description

      IN MR DAVEY'S ABSENCE PLEASE CONTACT THE PARK OWNER - Tim Miller on 01305 832039
      Mr Davey - mobile phone 07811 340649, e-mail peter@pcdavey.plus.com, Home telephone 01380 850229
      1. SKM_C224e15051309230.pdf
        1.75 MB
        Adrienne Barwell
      1. 22.04.15 Part enquiry.jpg
        174 kB
      2. Copy of emails to and from customer fwdd to Darren for his info..jpg
        220 kB
      3. Earlier delivery requested 02.05.15.jpg
        341 kB
      4. Email from & reply to Mr Davey.jpg
        211 kB
      5. Email from & reply to Swift.jpg
        214 kB
      6. Email from and reply to Mr Davey.jpg
        228 kB
      7. Email from and reply to Mr Davey.jpg
        238 kB
      8. Email from and reply to Mr Davey.jpg
        221 kB
      9. Email from and reply to Mr Davey.jpg
        284 kB
      10. Email from Mr Davey.jpg
        259 kB
      11. Email from Rea.jpg
        221 kB
      12. Email from Swift.jpg
        209 kB
      13. Email to Rea.jpg
        223 kB
      14. Email to Rea.jpg
        350 kB
      15. Email to Swift.jpg
        232 kB
      16. Fwdd Mr Davey's email to Darren.jpg
        263 kB
      17. No delivery message sent to swift.jpg
        335 kB
      18. Part order continuation.jpg
        151 kB
      19. Parts ordered 23.04.15.jpg
        289 kB
      20. Parts reply from Rea 23.04.15.jpg
        237 kB
      21. Rea chasing part.jpg
        206 kB
      22. Reply from Swift re earlier delivery request.jpg
        361 kB
      23. Reply to technical query.jpg
        345 kB
      24. Response to request for delivery date.jpg
        251 kB
      25. screenshot-1.jpg
        149 kB
      26. screenshot-2.jpg
        197 kB
      27. screenshot-3.jpg
        216 kB
      28. screenshot-4.jpg
        231 kB
      29. screenshot-5.jpg
        197 kB
      30. screenshot-6.jpg
        89 kB
      31. Swift chasing supplier.jpg
        332 kB
      32. Worksheet RET-29.jpg
        750 kB

        Issue Links

          Activity

          Hide
          Ellie W (Inactive) added a comment -
          Adjusted stock on sage and completed the parts order
          Show
          Ellie W (Inactive) added a comment - Adjusted stock on sage and completed the parts order
          Hide
          Karen Watson (Inactive) added a comment - - edited
          Mr Davey called back again (been busy trying to arrange home care for his father in law who due for discharge from hospital) He explained he has been down and looked at the worke we have done. He is absolutely delighted with the work our engineers have carried out and he is very, very happy. He just wanted a chat with one of the engineers about their recommendation to change them regulator. Reiterated previous comment as he had not picked up messages and advised him I will ask engineer to give him a call.
          Called Steve and passed on Mr Davey's happy words and asked him to give him a call about regulator - he'll do that.
          Show
          Karen Watson (Inactive) added a comment - - edited Mr Davey called back again (been busy trying to arrange home care for his father in law who due for discharge from hospital) He explained he has been down and looked at the worke we have done. He is absolutely delighted with the work our engineers have carried out and he is very, very happy. He just wanted a chat with one of the engineers about their recommendation to change them regulator. Reiterated previous comment as he had not picked up messages and advised him I will ask engineer to give him a call. Called Steve and passed on Mr Davey's happy words and asked him to give him a call about regulator - he'll do that.
          Hide
          Karen Watson (Inactive) added a comment - - edited
          Darren confirmed Mr Davey's letter has been discussed by the Directors and he will receive offer by the end of the month. Called Mr Davey back and left messages on both his mobile and home numbers advising accordingly.
          Show
          Karen Watson (Inactive) added a comment - - edited Darren confirmed Mr Davey's letter has been discussed by the Directors and he will receive offer by the end of the month. Called Mr Davey back and left messages on both his mobile and home numbers advising accordingly.
          Hide
          Karen Watson (Inactive) added a comment -
          Mr Davey just called presumably chasing a response to his letter of complaint and requested a call back. Chased Darren - he'll let me know. I will wait for Darren to come back to me before I call Mr Davey back.
          Show
          Karen Watson (Inactive) added a comment - Mr Davey just called presumably chasing a response to his letter of complaint and requested a call back. Chased Darren - he'll let me know. I will wait for Darren to come back to me before I call Mr Davey back.
          Hide
          Karen Watson (Inactive) added a comment -
          Email dated 01.07.15 received from Mr Davey which I forwarded at his request to Darren on 03.07.15.
          Show
          Karen Watson (Inactive) added a comment - Email dated 01.07.15 received from Mr Davey which I forwarded at his request to Darren on 03.07.15.

            People

            • Watchers:
              0 Start watching this issue

              Dates

              • Due:
                Created:
                Updated: