Details
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Type:
White Goods
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Streamside Caravan Park
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Park_Code:STRE07
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Park_Postcode:DT3 6HE
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Park_Contact:Mr M Pinkney
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Park_Phone:01305 837010
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Plot:Mr Davy
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Model:Loire
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Stock_Number:30427
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Serial:018526H
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Status Colour:
Awaiting Quote
Description
IN MR DAVEY'S ABSENCE PLEASE CONTACT THE PARK OWNER - Tim Miller on 01305 832039
Mr Davey - mobile phone 07811 340649, e-mail peter@pcdavey.plus.com, Home telephone 01380 850229
Mr Davey - mobile phone 07811 340649, e-mail peter@pcdavey.plus.com, Home telephone 01380 850229
Issue Links
- is FF-depended by
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RET-38
Replace parts borrowed for another job (CHARGE TO STK. NO. 30427) Replace access door in fire breast
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- Awaiting Quote
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Activity
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Adrienne Barwell (Inactive)
added a comment -
Permalink
Linda advises that the van was supplied with an electric fire but the customer wanted a gas fire. She wants this sorted asap
Show
Adrienne Barwell (Inactive)
added a comment - Linda advises that the van was supplied with an electric fire but the customer wanted a gas fire. She wants this sorted asap
I have asked Linda whether it is our fault that the van had an electric fire rather than a gas fire
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Linda whether it is our fault that the van had an electric fire rather than a gas fire
There is no flue box in the unit so Steve is not sure whether we can retro fit this very easily, we will have to construct the flue box as well. This will be a long job.
Show
Adrienne Barwell (Inactive)
added a comment - There is no flue box in the unit so Steve is not sure whether we can retro fit this very easily, we will have to construct the flue box as well. This will be a long job.
I have spoken to Darren and he is aware that this might not be as simple as it sounds. I will keep him posted. He is not sure whether this is our error or Swift, but thinks it will probably be ours
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Darren and he is aware that this might not be as simple as it sounds. I will keep him posted. He is not sure whether this is our error or Swift, but thinks it will probably be ours
Steve says that this is an option on the 10ft vans but not the 12ft
Show
Adrienne Barwell (Inactive)
added a comment - Steve says that this is an option on the 10ft vans but not the 12ft
From: Peter Davey [mailto:peter@pcdavey.plus.com]
Sent: 20 April 2015 09:18
To: Linda Amor
Subject: RE: Caravan - larest news
Importance: High
Good morning Linda,
I hope you enjoyed your short break if that is where you were on Thursday & Friday.
Let me update you with the Swift Loire saga, with which we are pleased but with one stunning exception.
The delivery and siting went really well. Chris & George were great and very careful with everything. Full marks to them.
However, you can imagine how my heart sank when I first went into the caravan and instantly I noticed the electric fire (which we just cannot use) instead of the gas fire we ordered at extra cost. I just cannot believe how this was missed.
Needless to say, this was very disappointing and really took the edge off the excitement of the new caravan.
We are very keen to get this resolved quickly as we have no heat in the caravan and the nights are still chilly.
What would have been a relatively simple job in the factory, will not be easy now - and disruptive and inconvenient to say the least, as you can imagine.
1. Gas pipes will need to be installed under the sited caravan around the support jacks
2. I think the installed gas pipes are above the underfloor insulation. If so, the new pipes will need to be insulated.
3. The sewerage and water supply pipes are installed and should these need to be removed & refixed, there will be a cost for that.
4. The roof will need to be penetrated for the gas flue and I am concerned to avoid rainwater leaks.
5. The gutter may need to be removed & refixed to avoid damage.
6. I am concerned about damage to the ceiling and internal decorations.
7. I do not want a narrow ‘add on’ to the wall in the lounge to cover the flue internally which would look awful, so I would like to see what is proposed internally before work starts.
8. There will inevitably be some mess but I expect the finished product to be ‘as new’.
I really would like sight of the proposed internal ‘finished product’ before work starts.
Could you please treat this as high priority as we want to use the caravan in the coming weeks and have made – maybe premature - arrangements for family visitors.
Maybe we can speak when you have settled in and now I have got all this off my chest.
Sorry to dump this on you on you first morning back.
Many thanks.
with regards
Peter Davey
mobile phone 07811 340649
e-mail peter@pcdavey.plus.com
Home telephone 01380 850229
Sent: 20 April 2015 09:18
To: Linda Amor
Subject: RE: Caravan - larest news
Importance: High
Good morning Linda,
I hope you enjoyed your short break if that is where you were on Thursday & Friday.
Let me update you with the Swift Loire saga, with which we are pleased but with one stunning exception.
The delivery and siting went really well. Chris & George were great and very careful with everything. Full marks to them.
However, you can imagine how my heart sank when I first went into the caravan and instantly I noticed the electric fire (which we just cannot use) instead of the gas fire we ordered at extra cost. I just cannot believe how this was missed.
Needless to say, this was very disappointing and really took the edge off the excitement of the new caravan.
We are very keen to get this resolved quickly as we have no heat in the caravan and the nights are still chilly.
What would have been a relatively simple job in the factory, will not be easy now - and disruptive and inconvenient to say the least, as you can imagine.
1. Gas pipes will need to be installed under the sited caravan around the support jacks
2. I think the installed gas pipes are above the underfloor insulation. If so, the new pipes will need to be insulated.
3. The sewerage and water supply pipes are installed and should these need to be removed & refixed, there will be a cost for that.
4. The roof will need to be penetrated for the gas flue and I am concerned to avoid rainwater leaks.
5. The gutter may need to be removed & refixed to avoid damage.
6. I am concerned about damage to the ceiling and internal decorations.
7. I do not want a narrow ‘add on’ to the wall in the lounge to cover the flue internally which would look awful, so I would like to see what is proposed internally before work starts.
8. There will inevitably be some mess but I expect the finished product to be ‘as new’.
I really would like sight of the proposed internal ‘finished product’ before work starts.
Could you please treat this as high priority as we want to use the caravan in the coming weeks and have made – maybe premature - arrangements for family visitors.
Maybe we can speak when you have settled in and now I have got all this off my chest.
Sorry to dump this on you on you first morning back.
Many thanks.
with regards
Peter Davey
mobile phone 07811 340649
e-mail peter@pcdavey.plus.com
Home telephone 01380 850229
Show
Adrienne Barwell (Inactive)
added a comment - From: Peter Davey [mailto: peter@pcdavey.plus.com ]
Sent: 20 April 2015 09:18
To: Linda Amor
Subject: RE: Caravan - larest news
Importance: High
Good morning Linda,
I hope you enjoyed your short break if that is where you were on Thursday & Friday.
Let me update you with the Swift Loire saga, with which we are pleased but with one stunning exception.
The delivery and siting went really well. Chris & George were great and very careful with everything. Full marks to them.
However, you can imagine how my heart sank when I first went into the caravan and instantly I noticed the electric fire (which we just cannot use) instead of the gas fire we ordered at extra cost. I just cannot believe how this was missed.
Needless to say, this was very disappointing and really took the edge off the excitement of the new caravan.
We are very keen to get this resolved quickly as we have no heat in the caravan and the nights are still chilly.
What would have been a relatively simple job in the factory, will not be easy now - and disruptive and inconvenient to say the least, as you can imagine.
1. Gas pipes will need to be installed under the sited caravan around the support jacks
2. I think the installed gas pipes are above the underfloor insulation. If so, the new pipes will need to be insulated.
3. The sewerage and water supply pipes are installed and should these need to be removed & refixed, there will be a cost for that.
4. The roof will need to be penetrated for the gas flue and I am concerned to avoid rainwater leaks.
5. The gutter may need to be removed & refixed to avoid damage.
6. I am concerned about damage to the ceiling and internal decorations.
7. I do not want a narrow ‘add on’ to the wall in the lounge to cover the flue internally which would look awful, so I would like to see what is proposed internally before work starts.
8. There will inevitably be some mess but I expect the finished product to be ‘as new’.
I really would like sight of the proposed internal ‘finished product’ before work starts.
Could you please treat this as high priority as we want to use the caravan in the coming weeks and have made – maybe premature - arrangements for family visitors.
Maybe we can speak when you have settled in and now I have got all this off my chest.
Sorry to dump this on you on you first morning back.
Many thanks.
with regards
Peter Davey
mobile phone 07811 340649
e-mail peter@pcdavey.plus.com
Home telephone 01380 850229
Rea has advised that she will come back to me with parts
Show
Adrienne Barwell (Inactive)
added a comment - Rea has advised that she will come back to me with parts
Parts enquiry was showing on our system as Internal so I have attached a screen shot as Ade is waiting for the part no from rea.
LYNNE MOORE: 21/04/2015 14:23:52
e mail sent to razzi@swiftleisure.co.uk
70SURFBH: 21/04/2015 10:39:38
Parts Enquiry: Please advise if we change from an electric fire to a gas fire and what parts are required. thank you
LYNNE MOORE: 21/04/2015 14:23:52
e mail sent to razzi@swiftleisure.co.uk
70SURFBH: 21/04/2015 10:39:38
Parts Enquiry: Please advise if we change from an electric fire to a gas fire and what parts are required. thank you
Show
Lorraine Pryor (Inactive)
added a comment - Parts enquiry was showing on our system as Internal so I have attached a screen shot as Ade is waiting for the part no from rea.
LYNNE MOORE: 21/04/2015 14:23:52
e mail sent to razzi@swiftleisure.co.uk
70SURFBH: 21/04/2015 10:39:38
Parts Enquiry: Please advise if we change from an electric fire to a gas fire and what parts are required. thank you
Rea confirmed we can change electric fire to a gas fire and has supplied a list of parts that will need to be ordered.
Show
Karen Watson (Inactive)
added a comment - Rea confirmed we can change electric fire to a gas fire and has supplied a list of parts that will need to be ordered.
Parts ordered.
Show
Karen Watson (Inactive)
added a comment - Parts ordered.
Called to client but call went to voicemail. Left detailed message explaining that we can do this, the parts have been ordered and initial delivery date of 3 weeks has been given, however we have asked for urgent attention and earlier date if possible. Assured him this is top priority and we will get this done as quickly as possible. Left him my direct line number should he have any questions etc.
Show
Karen Watson (Inactive)
added a comment - Called to client but call went to voicemail. Left detailed message explaining that we can do this, the parts have been ordered and initial delivery date of 3 weeks has been given, however we have asked for urgent attention and earlier date if possible. Assured him this is top priority and we will get this done as quickly as possible. Left him my direct line number should he have any questions etc.
Mrs Davey called and we had a long chat about the job. He seems happy with our progress but had two little questions that just need to be checked to fully reassure him.
1) Does the fire have igniter that does not require electric?
2) Is the chimney breast we have ordered completed and big enough to house the fire.
Advised I will double check and confirm accordingly.
1) Does the fire have igniter that does not require electric?
2) Is the chimney breast we have ordered completed and big enough to house the fire.
Advised I will double check and confirm accordingly.
Show
Karen Watson (Inactive)
added a comment - Mrs Davey called and we had a long chat about the job. He seems happy with our progress but had two little questions that just need to be checked to fully reassure him.
1) Does the fire have igniter that does not require electric?
2) Is the chimney breast we have ordered completed and big enough to house the fire.
Advised I will double check and confirm accordingly.
Email in from Mr Davey (sent via Linda):
From: Peter Davey [mailto:peter@pcdavey.plus.com]
Sent: 23 April 2015 16:07
To: karen@surfbay.couk
Subject: FW: Caravan - larest news
Hi Karen,
It was nice to speak to following your voicemail message.
I look forward to receiving confirmation on the following
1. The replacement fireplace/bulkhead will be as (or similar to) the illustration of the ‘Burgundy’ gas fire/bulkhead shown on page 34 of the 2015 swift brochure to accommodate the depth of the gas fire and flue to the roof line.
2. You kindly offered to check that the Curvescape gas fire is ignited solely by a piezo push button.
.
We have a mirror that fits on the bulkhead on 3 fittings screwed to the redundant bulkhead. If the mirror is standard, as I suspect, we should be able to re-use the fixings.
Thanks & we’ll speak in due course.
with regards
Peter Davey
mobile phone 07811 340649
e-mail peter@pcdavey.plus.com
Home telephone 01380 850229
From: Peter Davey [mailto:peter@pcdavey.plus.com]
Sent: 23 April 2015 16:07
To: karen@surfbay.couk
Subject: FW: Caravan - larest news
Hi Karen,
It was nice to speak to following your voicemail message.
I look forward to receiving confirmation on the following
1. The replacement fireplace/bulkhead will be as (or similar to) the illustration of the ‘Burgundy’ gas fire/bulkhead shown on page 34 of the 2015 swift brochure to accommodate the depth of the gas fire and flue to the roof line.
2. You kindly offered to check that the Curvescape gas fire is ignited solely by a piezo push button.
.
We have a mirror that fits on the bulkhead on 3 fittings screwed to the redundant bulkhead. If the mirror is standard, as I suspect, we should be able to re-use the fixings.
Thanks & we’ll speak in due course.
with regards
Peter Davey
mobile phone 07811 340649
e-mail peter@pcdavey.plus.com
Home telephone 01380 850229
Show
Karen Watson (Inactive)
added a comment - Email in from Mr Davey (sent via Linda):
From: Peter Davey [mailto: peter@pcdavey.plus.com ]
Sent: 23 April 2015 16:07
To: karen@surfbay.couk
Subject: FW: Caravan - larest news
Hi Karen,
It was nice to speak to following your voicemail message.
I look forward to receiving confirmation on the following
1. The replacement fireplace/bulkhead will be as (or similar to) the illustration of the ‘Burgundy’ gas fire/bulkhead shown on page 34 of the 2015 swift brochure to accommodate the depth of the gas fire and flue to the roof line.
2. You kindly offered to check that the Curvescape gas fire is ignited solely by a piezo push button.
.
We have a mirror that fits on the bulkhead on 3 fittings screwed to the redundant bulkhead. If the mirror is standard, as I suspect, we should be able to re-use the fixings.
Thanks & we’ll speak in due course.
with regards
Peter Davey
mobile phone 07811 340649
e-mail peter@pcdavey.plus.com
Home telephone 01380 850229
Checked with Steve and fire does have a piezo push button (no need for electric). TECHNICAL ENQUIRY sent to Swift to check on part 9835115 order is the whole chimney breast, front and sides. Also requested a picture of the part and dimensions.
Show
Karen Watson (Inactive)
added a comment - - edited Checked with Steve and fire does have a piezo push button (no need for electric). TECHNICAL ENQUIRY sent to Swift to check on part 9835115 order is the whole chimney breast, front and sides. Also requested a picture of the part and dimensions.
Called Mr Davey to see if we can PDI tomorrow. Mr Davey will not be there and not possible to access van as he forgot to leave key at park but he'll be there next week and will let us know when we can go. Alternatively he can leave key with park for alternative date. Advised him fire has a piezo ignition so not requirement for electricity.
Show
Karen Watson (Inactive)
added a comment - - edited Called Mr Davey to see if we can PDI tomorrow. Mr Davey will not be there and not possible to access van as he forgot to leave key at park but he'll be there next week and will let us know when we can go. Alternatively he can leave key with park for alternative date. Advised him fire has a piezo ignition so not requirement for electricity.
Email to Rea advising her I placed order yesterday and is there anything she can do to speed it up. Also checked for response to my swift technical enquiry and says 'investigating'.
Show
Karen Watson (Inactive)
added a comment - - edited Email to Rea advising her I placed order yesterday and is there anything she can do to speed it up. Also checked for response to my swift technical enquiry and says 'investigating'.
Checked Swift part tracking and bulk of order due here w/c 04.05.15 HOWEVER the Chimney Breast Bulkheads Complete (part no. 9835115) is not scheduled to be delivered until w/c 08.06.15.
Also received reply to my technical enquiry but it does not answer my actual question, so email sent to Rea, explaining why we are asking for this.
Also received reply to my technical enquiry but it does not answer my actual question, so email sent to Rea, explaining why we are asking for this.
Show
Karen Watson (Inactive)
added a comment - - edited Checked Swift part tracking and bulk of order due here w/c 04.05.15 HOWEVER the Chimney Breast Bulkheads Complete (part no. 9835115) is not scheduled to be delivered until w/c 08.06.15.
Also received reply to my technical enquiry but it does not answer my actual question, so email sent to Rea, explaining why we are asking for this.
Requested early delivery of part no. 9835115. Made not to self to call customer on Tuesday to let him know situation.
Show
Karen Watson (Inactive)
added a comment - - edited Requested early delivery of part no. 9835115. Made not to self to call customer on Tuesday to let him know situation.
Email sent to Mr Davey advising that Swift have confirmed that the bulk of our order to complete the work is due for delivery this week however the largest item is not scheduled for delivery until week commencing 08.06.15. I have requested an earlier delivery and currently await their reply and will update him as and when I have more news.
Show
Karen Watson (Inactive)
added a comment - Email sent to Mr Davey advising that Swift have confirmed that the bulk of our order to complete the work is due for delivery this week however the largest item is not scheduled for delivery until week commencing 08.06.15. I have requested an earlier delivery and currently await their reply and will update him as and when I have more news.
Invoice received for some of the parts
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Adrienne Barwell (Inactive)
added a comment - Invoice received for some of the parts
I have scanned to the file
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Adrienne Barwell (Inactive)
added a comment - I have scanned to the file
invoices attached
Show
Adrienne Barwell (Inactive)
added a comment - invoices attached
Email from Mr Davey saying how unhappy he is with Swift in respect of delivery times. In the meantime, I have located their answer to my earlier deliver request, they say "The delivery date has been amended to 25/05/2015. We are currently pressing our supplier for an improved delivery date into us. We have been advised that we should have this next week and this should be with you on your delivery W/C 25/05.
Email response sent to Mr Davey advising as above and that "I will ask our engineer’s scheduler to provisionally book the job to be done at the end of that week, but I will confirm this nearer the time."
Email response sent to Mr Davey advising as above and that "I will ask our engineer’s scheduler to provisionally book the job to be done at the end of that week, but I will confirm this nearer the time."
Show
Karen Watson (Inactive)
added a comment - Email from Mr Davey saying how unhappy he is with Swift in respect of delivery times. In the meantime, I have located their answer to my earlier deliver request, they say "The delivery date has been amended to 25/05/2015. We are currently pressing our supplier for an improved delivery date into us. We have been advised that we should have this next week and this should be with you on your delivery W/C 25/05.
Email response sent to Mr Davey advising as above and that "I will ask our engineer’s scheduler to provisionally book the job to be done at the end of that week, but I will confirm this nearer the time."
Further email from Mr Davey asking for names of people he can direct a formal written complaint to. Checked with Darren and email sent back to Mr Davey confirming he should direct his correspondence to Darren Milsom, New Home Sales Director at Surf Bay Leisure and to Duncan Smith, National Sales Director at Swift.
Show
Karen Watson (Inactive)
added a comment - Further email from Mr Davey asking for names of people he can direct a formal written complaint to. Checked with Darren and email sent back to Mr Davey confirming he should direct his correspondence to Darren Milsom, New Home Sales Director at Surf Bay Leisure and to Duncan Smith, National Sales Director at Swift.
Further parts for job received, leaving two parts outstanding which are both showing as due for delivery next week - advised Mr Davey accordingly also explained that Swift on factory shutdown next week so don't wish to promise him a date for completion just in case.
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Karen Watson (Inactive)
added a comment - - edited Further parts for job received, leaving two parts outstanding which are both showing as due for delivery next week - advised Mr Davey accordingly also explained that Swift on factory shutdown next week so don't wish to promise him a date for completion just in case.
Worksheet issued - but noted waiting on 2x parts and not to schedule until certain parts have arrived.
Show
Karen Watson (Inactive)
added a comment - Worksheet issued - but noted waiting on 2x parts and not to schedule until certain parts have arrived.
1714299 part in our store but not labelled. I will put a label on it
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Adrienne Barwell (Inactive)
added a comment - 1714299 part in our store but not labelled. I will put a label on it
Only one of the two parts received in yesterdays delivery from Swift. I have sent a strong message to them that part not delivered as promised, that we had engineer on standby ready to fit and the customer is now absolutely furious and can I please have their absolute guarantee that this final part will be delivered next week?
Show
Karen Watson (Inactive)
added a comment - - edited Only one of the two parts received in yesterdays delivery from Swift. I have sent a strong message to them that part not delivered as promised, that we had engineer on standby ready to fit and the customer is now absolutely furious and can I please have their absolute guarantee that this final part will be delivered next week?
Email sent to Mr Davey advising that Swift have indeed let us down on delivery this week, that I have contacted them about this, etc. I assured Mr Davey that we have engineer on standby to fit as soon as that part comes in.
Show
Karen Watson (Inactive)
added a comment - Email sent to Mr Davey advising that Swift have indeed let us down on delivery this week, that I have contacted them about this, etc. I assured Mr Davey that we have engineer on standby to fit as soon as that part comes in.
Scheduled 5.6.15 pending parts arriving
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Adrienne Barwell (Inactive)
added a comment - Scheduled 5.6.15 pending parts arriving
Email received from Mr Davey saying he had just had a thought that our engineers will need cordless tools as no power. Brief reply sent to Mr Davey thanking him for his thoughts but assured him our engineers do have cordless tools.
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Karen Watson (Inactive)
added a comment - Email received from Mr Davey saying he had just had a thought that our engineers will need cordless tools as no power. Brief reply sent to Mr Davey thanking him for his thoughts but assured him our engineers do have cordless tools.
Connect still showing as anticipated delivery 25.05.15 and I have not had a response to my complaint re failed delivery. Email sent to Rea to see if there is anything she can do to get part delivered.
Show
Karen Watson (Inactive)
added a comment - - edited Connect still showing as anticipated delivery 25.05.15 and I have not had a response to my complaint re failed delivery. Email sent to Rea to see if there is anything she can do to get part delivered.
No answer from Rea, so called her. She will chase.
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Karen Watson (Inactive)
added a comment - - edited No answer from Rea, so called her. She will chase.
Rea chasing parts department for last remaining part (Connect order no. A07446 / part no. 9835115)
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Karen Watson (Inactive)
added a comment - Rea chasing parts department for last remaining part (Connect order no. A07446 / part no. 9835115)
Rea has advised part will not be delivered this week possibly next week!
Show
Karen Watson (Inactive)
added a comment - Rea has advised part will not be delivered this week possibly next week!
Email received from Mr Davey - fwdd to Darren for his info.
Mr Davey called in before I could ring him. I explained Swift have difficulties with their supplier who are giving a date of possibly next week for delivery. Mr Davey not happy at all and talked of compensation and at worst rejecting the van. I promised we are chasing them constantly and as soon as I have update I will let him know.
Mr Davey called in before I could ring him. I explained Swift have difficulties with their supplier who are giving a date of possibly next week for delivery. Mr Davey not happy at all and talked of compensation and at worst rejecting the van. I promised we are chasing them constantly and as soon as I have update I will let him know.
Show
Karen Watson (Inactive)
added a comment - - edited Email received from Mr Davey - fwdd to Darren for his info.
Mr Davey called in before I could ring him. I explained Swift have difficulties with their supplier who are giving a date of possibly next week for delivery. Mr Davey not happy at all and talked of compensation and at worst rejecting the van. I promised we are chasing them constantly and as soon as I have update I will let him know.
Further email to Rea requesting any news.
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Karen Watson (Inactive)
added a comment - Further email to Rea requesting any news.
NOTE MR DAVEY WILL NOW BE AWAY FROM HIS CARAVAN UNTIL WEDNESDAY BUT PARK HAVE KEYS SO IF WE CAN GAIN ACCESS.
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Karen Watson (Inactive)
added a comment - NOTE MR DAVEY WILL NOW BE AWAY FROM HIS CARAVAN UNTIL WEDNESDAY BUT PARK HAVE KEYS SO IF WE CAN GAIN ACCESS.
Email from Rea saying she chased supplier for remaining part again yesterday.
Folowed up with email back to Rea saying as she won't get email until Monday maybe she'll have news for me then.
Folowed up with email back to Rea saying as she won't get email until Monday maybe she'll have news for me then.
Show
Karen Watson (Inactive)
added a comment - - edited Email from Rea saying she chased supplier for remaining part again yesterday.
Folowed up with email back to Rea saying as she won't get email until Monday maybe she'll have news for me then.
Rea advised on Friday that she has chased supplier again but no update in Connect or from Rea, so yet another email sent to Rea chasing.
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Karen Watson (Inactive)
added a comment - Rea advised on Friday that she has chased supplier again but no update in Connect or from Rea, so yet another email sent to Rea chasing.
Paul from Swift has phoned and advised that their supplier has been unable to make up the chimney breast because they are not sure of the serial number and model of the unit. I looked up the details and have updated him.
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Adrienne Barwell (Inactive)
added a comment - Paul from Swift has phoned and advised that their supplier has been unable to make up the chimney breast because they are not sure of the serial number and model of the unit. I looked up the details and have updated him.
Updated Karen regarding this latest delay.
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Adrienne Barwell (Inactive)
added a comment - Updated Karen regarding this latest delay.
Email sent to Rea and cc'd to Duncan expressing our dispair in getting this part and requesting they get this sorted out immediately.
Called Mr Davey's home number to update him and left message to call me back.
Called Mr Davey's home number to update him and left message to call me back.
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Karen Watson (Inactive)
added a comment - - edited Email sent to Rea and cc'd to Duncan expressing our dispair in getting this part and requesting they get this sorted out immediately.
Called Mr Davey's home number to update him and left message to call me back.
Email received from Rea, saying chimney breast will be on next weeks delivery.
Called Shaun to see if he can do pick up and delivery here on Tuesday.
Keith confirmed 2 men for 2 days and will need to be him & Steve.
Called Shaun to see if he can do pick up and delivery here on Tuesday.
Keith confirmed 2 men for 2 days and will need to be him & Steve.
Show
Karen Watson (Inactive)
added a comment - - edited Email received from Rea, saying chimney breast will be on next weeks delivery.
Called Shaun to see if he can do pick up and delivery here on Tuesday.
Keith confirmed 2 men for 2 days and will need to be him & Steve.
Called Mr Davey's home number and left further message explaining that it seems there had been some kind of mis-communication between Swift and their furniture manufacturer which has been identified and resolved. As such they have assured us that it will be delivered early next week and we will be to start the work on the Friday completing on Monday.
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Karen Watson (Inactive)
added a comment - Called Mr Davey's home number and left further message explaining that it seems there had been some kind of mis-communication between Swift and their furniture manufacturer which has been identified and resolved. As such they have assured us that it will be delivered early next week and we will be to start the work on the Friday completing on Monday.
Mr Davey called to advise he has just got back from holiday and recieved several messages from Karen, advised the last item we are waiting for is due to be delivered to us either tues or wed, we have scheduled the work to be carried out friday and we will finish it on monday,
He has heard this several times and will not ring the park untill we have all parts in stock, he would like Karen to ring him when all parts are in stock
emailed Karen
He has heard this several times and will not ring the park untill we have all parts in stock, he would like Karen to ring him when all parts are in stock
emailed Karen
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Claire Folland
added a comment - Mr Davey called to advise he has just got back from holiday and recieved several messages from Karen, advised the last item we are waiting for is due to be delivered to us either tues or wed, we have scheduled the work to be carried out friday and we will finish it on monday,
He has heard this several times and will not ring the park untill we have all parts in stock, he would like Karen to ring him when all parts are in stock
emailed Karen
I have assigned this issue to Karen because she has been dealing with it.
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Adrienne Barwell (Inactive)
added a comment - I have assigned this issue to Karen because she has been dealing with it.
Chimney Breast has arrived. Called Mr Davey and advised we have all parts now required to complete work which we will start on Friday and complete on Monday. Mr Davey mentioned he was waiting for the job to be completed and then he would be sending a 'big letter'. He also said that he expected it to be thoroughly cleaned and in an orderly state when we leave. He will let the site owner know when we will be coming and advised key can be obtained from him (Tim)
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Karen Watson (Inactive)
added a comment - - edited Chimney Breast has arrived. Called Mr Davey and advised we have all parts now required to complete work which we will start on Friday and complete on Monday. Mr Davey mentioned he was waiting for the job to be completed and then he would be sending a 'big letter'. He also said that he expected it to be thoroughly cleaned and in an orderly state when we leave. He will let the site owner know when we will be coming and advised key can be obtained from him (Tim)
Completed job sheet received - all done.
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Karen Watson (Inactive)
added a comment - Completed job sheet received - all done.
Mr Davey returned my call. Advised him all complete, relayed Steve's comments about the regulator, pipework and pressure. Mr Davey said he would be writing a letter of complaint in respect of the time it has taken to complete. He will email to me to forward on but said he would put a copy in the post as well.
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Karen Watson (Inactive)
added a comment - Mr Davey returned my call. Advised him all complete, relayed Steve's comments about the regulator, pipework and pressure. Mr Davey said he would be writing a letter of complaint in respect of the time it has taken to complete. He will email to me to forward on but said he would put a copy in the post as well.
Email dated 01.07.15 received from Mr Davey which I forwarded at his request to Darren on 03.07.15.
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Karen Watson (Inactive)
added a comment - Email dated 01.07.15 received from Mr Davey which I forwarded at his request to Darren on 03.07.15.
Mr Davey just called presumably chasing a response to his letter of complaint and requested a call back. Chased Darren - he'll let me know. I will wait for Darren to come back to me before I call Mr Davey back.
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Karen Watson (Inactive)
added a comment - Mr Davey just called presumably chasing a response to his letter of complaint and requested a call back. Chased Darren - he'll let me know. I will wait for Darren to come back to me before I call Mr Davey back.
Darren confirmed Mr Davey's letter has been discussed by the Directors and he will receive offer by the end of the month. Called Mr Davey back and left messages on both his mobile and home numbers advising accordingly.
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Karen Watson (Inactive)
added a comment - - edited Darren confirmed Mr Davey's letter has been discussed by the Directors and he will receive offer by the end of the month. Called Mr Davey back and left messages on both his mobile and home numbers advising accordingly.
Mr Davey called back again (been busy trying to arrange home care for his father in law who due for discharge from hospital) He explained he has been down and looked at the worke we have done. He is absolutely delighted with the work our engineers have carried out and he is very, very happy. He just wanted a chat with one of the engineers about their recommendation to change them regulator. Reiterated previous comment as he had not picked up messages and advised him I will ask engineer to give him a call.
Called Steve and passed on Mr Davey's happy words and asked him to give him a call about regulator - he'll do that.
Called Steve and passed on Mr Davey's happy words and asked him to give him a call about regulator - he'll do that.
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Karen Watson (Inactive)
added a comment - - edited Mr Davey called back again (been busy trying to arrange home care for his father in law who due for discharge from hospital) He explained he has been down and looked at the worke we have done. He is absolutely delighted with the work our engineers have carried out and he is very, very happy. He just wanted a chat with one of the engineers about their recommendation to change them regulator. Reiterated previous comment as he had not picked up messages and advised him I will ask engineer to give him a call.
Called Steve and passed on Mr Davey's happy words and asked him to give him a call about regulator - he'll do that.
Adjusted stock on sage and completed the parts order
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Ellie W (Inactive)
added a comment - Adjusted stock on sage and completed the parts order