Details
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Type:
White Goods
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Trewince Farm Holiday Park
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Park_Code:TREW02
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Park_Postcode:PL27 7RL
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Park_Email:enquiries@trewincefarm-holidaypark.co.uk
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Park_Phone:01208 812830
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Plot:uknown
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ID Number:sbh003238
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Order No:AS9270/5035
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Model:moselle lodge
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Stock_Number:30754
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Serial:018516H
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Size:40x13
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Status Colour:
Awaiting Quote
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3d 19h 44m | 1 | Adrienne Barwell (Inactive) | 30/Jun/15 12:20 PM | |||||
|
1d 2h 2m | 2 | Adrienne Barwell (Inactive) | 30/Jun/15 3:08 PM | |||||
|
2s | 2 | Adrienne Barwell (Inactive) | 30/Jun/15 3:08 PM | |||||
|
5s | 2 | Adrienne Barwell (Inactive) | 30/Jun/15 3:08 PM | |||||
|
72d 18h 18m | 2 | Claire Folland | 23/Jul/15 1:54 PM | |||||
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2m 35s | 2 | Claire Folland | 23/Jul/15 1:56 PM | |||||
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1d 21h 42m | 2 | Karen Watson (Inactive) | 25/Jul/15 11:38 AM | |||||
|
12s | 1 | Karen Watson (Inactive) | 25/Jul/15 11:38 AM | |||||
|
14d 2h 56m | 2 | Karen Watson (Inactive) | 01/Aug/15 10:20 AM | |||||
|
2s | 1 | Karen Watson (Inactive) | 01/Aug/15 10:20 AM | |||||
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3793d 3h 29m | 1 | 19/Dec/25 12:50 PM | ||||||
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2h 47m | 2 | 19/Dec/25 12:50 PM |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Park_Contact |
Hide
Ellie W (Inactive)
added a comment -
Permalink
Invoice received from swift - adjusted stock on sage
Show
Ellie W (Inactive)
added a comment - Invoice received from swift - adjusted stock on sage
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | Worksheet RET-32.jpg [ 98745 ] |
Work completed.
Show
Karen Watson (Inactive)
added a comment - Work completed.
Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
Show
Nikki Milling (Inactive)
added a comment - Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 22/Jun/15 | 31/Jul/15 |
| Plot |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
Called park and left message part received and engineer (Keith) scheduled to attend to this on Friday 31.07.15, if a problem with this to please call and let me know.
Show
Karen Watson (Inactive)
added a comment - Called park and left message part received and engineer (Keith) scheduled to attend to this on Friday 31.07.15, if a problem with this to please call and let me know.
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
recieved 2 cupboard doors on swift delivery, issued worksheet
Show
Claire Folland
added a comment - recieved 2 cupboard doors on swift delivery, issued worksheet
I cannot chase this because Rea is on holiday and they are not on the connect system
Show
Adrienne Barwell (Inactive)
added a comment - I cannot chase this because Rea is on holiday and they are not on the connect system
The doors are on order, awaiting parts from Swift
Show
Adrienne Barwell (Inactive)
added a comment - The doors are on order, awaiting parts from Swift
| Summary | Remove washing machine and make it back into a cupboard | Remove washing machine and make it back into a cupboard- work complete, two cupboard doors required |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
I have spoken to Rea and explained what has happened, she has advised that she doesn't want the other doors back, and she will place an order for the washing machine doors. Rea took details of the door size. She said that the order will be foc and will not show up on connect
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Rea and explained what has happened, she has advised that she doesn't want the other doors back, and she will place an order for the washing machine doors. Rea took details of the door size. She said that the order will be foc and will not show up on connect
I have e-mailed Rea to find the best way to resolve this issue and await her response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Rea to find the best way to resolve this issue and await her response
| Attachment | screenshot-7.jpg [ 95678 ] |
I have tried to call Rea but she must be on the phone
Show
Adrienne Barwell (Inactive)
added a comment - I have tried to call Rea but she must be on the phone
| Attachment | CCF30062015_00002.jpg [ 95662 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
I will contact Rea and find out when she can get a replacement to us
Show
Adrienne Barwell (Inactive)
added a comment - I will contact Rea and find out when she can get a replacement to us
Paperwork returned from Steve he has advised that the unit we were supplied was the wrong one and therefore the door is the wrong size, we require a cupboard door undrilled 595 wide
Show
Adrienne Barwell (Inactive)
added a comment - Paperwork returned from Steve he has advised that the unit we were supplied was the wrong one and therefore the door is the wrong size, we require a cupboard door undrilled 595 wide
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
comp by Steve, awaiting paperwork
Show
Adrienne Barwell (Inactive)
added a comment - comp by Steve, awaiting paperwork
| Work Scheduled | 22/Jun/15 |
scheduled w/c 22.6.15
Show
Adrienne Barwell (Inactive)
added a comment - scheduled w/c 22.6.15
worksheet issued
Show
Adrienne Barwell (Inactive)
added a comment - worksheet issued
parts in stock
Show
Adrienne Barwell (Inactive)
added a comment - parts in stock
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
I have spoken to Matt and asked him to confirm whether it is the dishwasher that is coming out our the washing machine. Matt has confirmed that it is just the washing machine that needs removing. I have explained that we have received dishwasher cupboards and Swift have advised that we also require a sink cupboard unit so we will be having that turned up next week.
I have checked with Matt and he has advised that we can go to the site and check out the layer.
I have checked with Matt and he has advised that we can go to the site and check out the layer.
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Matt and asked him to confirm whether it is the dishwasher that is coming out our the washing machine. Matt has confirmed that it is just the washing machine that needs removing. I have explained that we have received dishwasher cupboards and Swift have advised that we also require a sink cupboard unit so we will be having that turned up next week.
I have checked with Matt and he has advised that we can go to the site and check out the layer.
Swift is showing that the washing machine cupboard will arrive this week (the sink unit will be another week but I am not sure if it is actually required)
Show
Adrienne Barwell (Inactive)
added a comment - Swift is showing that the washing machine cupboard will arrive this week (the sink unit will be another week but I am not sure if it is actually required)
Parts is still showing as awaiting dispatch, should be on next weeks delivery
Show
Adrienne Barwell (Inactive)
added a comment - Parts is still showing as awaiting dispatch, should be on next weeks delivery
| Attachment | screenshot-6.jpg [ 93164 ] |
Swift have advised that the cupboards are due 8/6/15
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised that the cupboards are due 8/6/15
| Attachment | screenshot-5.jpg [ 92351 ] |
recieved part number 1707085 hinge x 4 1713969 handle cabinet x 2 1707118 PJH leg set x 4, all put on cornwall rack
Show
Claire Folland
added a comment - recieved part number 1707085 hinge x 4 1713969 handle cabinet x 2 1707118 PJH leg set x 4, all put on cornwall rack
HInges received and put on Cornwall rack
Show
Karen Watson (Inactive)
added a comment - HInges received and put on Cornwall rack
| Park_Postcode | PL27 6PX | PL27 7RL |
| Park_Email | enquiries@trewincefarmholidays.co.uk | |
| Park_Phone | 1208863205 | 01208 812830 |
| Park_Code | TREW04 | TREW02 |
| Park_Address2 | St Minver | St Issey |
| Park_Address | Trewiston Farm Caravan Park | Trewince Farm Holiday Park |
| Park_Company | Trewiston Farm Caravan Park | Trewince Farm Holiday Park |
I have spoken to Matt and confirmed that at present there is a 35 day lead time on the carcass for the washing machine cupboard. I have said to Matt that I will update Trewince.
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Matt and confirmed that at present there is a 35 day lead time on the carcass for the washing machine cupboard. I have said to Matt that I will update Trewince.
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Email |
made changes -
| Park_Contact |
| Attachment | screenshot-4.jpg [ 89412 ] |
| ID Number | sbh003238 |
| Order No | AS9270/5035 |
| Attachment | screenshot-3.jpg [ 89405 ] |
| Attachment | screenshot-2.jpg [ 89390 ] |
made changes -
| Park_Key_Account | false |
Steve says that this will take approximately 1 day to do both vans
Show
Adrienne Barwell (Inactive)
added a comment - Steve says that this will take approximately 1 day to do both vans
PER submitted, I have also given them an order number AS9270/5035
Show
Adrienne Barwell (Inactive)
added a comment - PER submitted, I have also given them an order number AS9270/5035
| Attachment | screenshot-1.jpg [ 89197 ] |
I have spoken to Steve he has advised that we will need the whole of the cupboard and a door to carry out this repair
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Steve he has advised that we will need the whole of the cupboard and a door to carry out this repair
Matt needs this sorted as a matter of urgency
Show
Adrienne Barwell (Inactive)
added a comment - Matt needs this sorted as a matter of urgency
| Field | Original Value | New Value |
|---|---|---|
| Park_Key_Account | false | |
| Park_Postcode | PL27 6PX | |
| Park_Phone | 1208863205 | |
| Park_Code | TREW04 | |
| Park_Address2 | St Minver | |
| Park_City | Wadebridge | |
| Park_Address | Trewiston Farm Caravan Park |