Details
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Type:
White Goods
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Trewince Farm Holiday Park
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Park_Code:TREW02
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Park_Postcode:PL27 7RL
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Park_Email:enquiries@trewincefarm-holidaypark.co.uk
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Park_Phone:01208 812830
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Plot:uknown
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ID Number:sbh003238
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Order No:AS9270/5035
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Model:moselle lodge
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Stock_Number:30754
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Serial:018516H
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Size:40x13
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Status Colour:
Awaiting Quote
Activity
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Adrienne Barwell (Inactive)
added a comment -
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Matt needs this sorted as a matter of urgency
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Adrienne Barwell (Inactive)
added a comment - Matt needs this sorted as a matter of urgency
I have spoken to Steve he has advised that we will need the whole of the cupboard and a door to carry out this repair
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Steve he has advised that we will need the whole of the cupboard and a door to carry out this repair
PER submitted, I have also given them an order number AS9270/5035
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Adrienne Barwell (Inactive)
added a comment - PER submitted, I have also given them an order number AS9270/5035
Steve says that this will take approximately 1 day to do both vans
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Adrienne Barwell (Inactive)
added a comment - Steve says that this will take approximately 1 day to do both vans
I have spoken to Matt and confirmed that at present there is a 35 day lead time on the carcass for the washing machine cupboard. I have said to Matt that I will update Trewince.
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Matt and confirmed that at present there is a 35 day lead time on the carcass for the washing machine cupboard. I have said to Matt that I will update Trewince.
HInges received and put on Cornwall rack
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Karen Watson (Inactive)
added a comment - HInges received and put on Cornwall rack
recieved part number 1707085 hinge x 4 1713969 handle cabinet x 2 1707118 PJH leg set x 4, all put on cornwall rack
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Claire Folland
added a comment - recieved part number 1707085 hinge x 4 1713969 handle cabinet x 2 1707118 PJH leg set x 4, all put on cornwall rack
Swift have advised that the cupboards are due 8/6/15
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Adrienne Barwell (Inactive)
added a comment - Swift have advised that the cupboards are due 8/6/15
Parts is still showing as awaiting dispatch, should be on next weeks delivery
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Adrienne Barwell (Inactive)
added a comment - Parts is still showing as awaiting dispatch, should be on next weeks delivery
Swift is showing that the washing machine cupboard will arrive this week (the sink unit will be another week but I am not sure if it is actually required)
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Adrienne Barwell (Inactive)
added a comment - Swift is showing that the washing machine cupboard will arrive this week (the sink unit will be another week but I am not sure if it is actually required)
I have spoken to Matt and asked him to confirm whether it is the dishwasher that is coming out our the washing machine. Matt has confirmed that it is just the washing machine that needs removing. I have explained that we have received dishwasher cupboards and Swift have advised that we also require a sink cupboard unit so we will be having that turned up next week.
I have checked with Matt and he has advised that we can go to the site and check out the layer.
I have checked with Matt and he has advised that we can go to the site and check out the layer.
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Matt and asked him to confirm whether it is the dishwasher that is coming out our the washing machine. Matt has confirmed that it is just the washing machine that needs removing. I have explained that we have received dishwasher cupboards and Swift have advised that we also require a sink cupboard unit so we will be having that turned up next week.
I have checked with Matt and he has advised that we can go to the site and check out the layer.
parts in stock
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Adrienne Barwell (Inactive)
added a comment - parts in stock
worksheet issued
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Adrienne Barwell (Inactive)
added a comment - worksheet issued
scheduled w/c 22.6.15
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Adrienne Barwell (Inactive)
added a comment - scheduled w/c 22.6.15
comp by Steve, awaiting paperwork
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Adrienne Barwell (Inactive)
added a comment - comp by Steve, awaiting paperwork
Paperwork returned from Steve he has advised that the unit we were supplied was the wrong one and therefore the door is the wrong size, we require a cupboard door undrilled 595 wide
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Adrienne Barwell (Inactive)
added a comment - Paperwork returned from Steve he has advised that the unit we were supplied was the wrong one and therefore the door is the wrong size, we require a cupboard door undrilled 595 wide
I will contact Rea and find out when she can get a replacement to us
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Adrienne Barwell (Inactive)
added a comment - I will contact Rea and find out when she can get a replacement to us
I have tried to call Rea but she must be on the phone
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Adrienne Barwell (Inactive)
added a comment - I have tried to call Rea but she must be on the phone
I have e-mailed Rea to find the best way to resolve this issue and await her response
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed Rea to find the best way to resolve this issue and await her response
I have spoken to Rea and explained what has happened, she has advised that she doesn't want the other doors back, and she will place an order for the washing machine doors. Rea took details of the door size. She said that the order will be foc and will not show up on connect
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Rea and explained what has happened, she has advised that she doesn't want the other doors back, and she will place an order for the washing machine doors. Rea took details of the door size. She said that the order will be foc and will not show up on connect
The doors are on order, awaiting parts from Swift
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Adrienne Barwell (Inactive)
added a comment - The doors are on order, awaiting parts from Swift
I cannot chase this because Rea is on holiday and they are not on the connect system
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Adrienne Barwell (Inactive)
added a comment - I cannot chase this because Rea is on holiday and they are not on the connect system
recieved 2 cupboard doors on swift delivery, issued worksheet
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Claire Folland
added a comment - recieved 2 cupboard doors on swift delivery, issued worksheet
Called park and left message part received and engineer (Keith) scheduled to attend to this on Friday 31.07.15, if a problem with this to please call and let me know.
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Karen Watson (Inactive)
added a comment - Called park and left message part received and engineer (Keith) scheduled to attend to this on Friday 31.07.15, if a problem with this to please call and let me know.
Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
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Nikki Milling (Inactive)
added a comment - Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
Work completed.
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Karen Watson (Inactive)
added a comment - Work completed.
Invoice received from swift - adjusted stock on sage
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Ellie W (Inactive)
added a comment - Invoice received from swift - adjusted stock on sage