Details
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Type:
Furniture
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Trewiston Farm Caravan Park
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Park_Code:TREW04
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Park_Postcode:PL27 6PX
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Park_Email:trewistonfarm@btinternet.com
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Park_Phone:01208863205
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Plot:22
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ID Number:W0218206
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Model:Ingleton
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Stock_Number:41369
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Serial:2140242
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Size:40x12
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Status Colour:
Awaiting Quote
Description
Hi Chris,
When your guys arrive to do the work on the cupboards, could they fix the extractor fan vent flaps? These things are utterly dreadful: they flap in the slightest breeze and cause noisy chaos when it's properly windy. So bad, it keeps up awake at night.
Thanks,
Martin
When your guys arrive to do the work on the cupboards, could they fix the extractor fan vent flaps? These things are utterly dreadful: they flap in the slightest breeze and cause noisy chaos when it's properly windy. So bad, it keeps up awake at night.
Thanks,
Martin
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - gas installation certificate missing | customer has advised The way the kitchen cupboards, doors and footboards have been left after the manufacturer removed the dishwasher & washing mashing is unacceptable: they need to be returned to a usable condition as cupboards with doors |
| Issue Type | Missing items (4 weeks) [ 16 ] | Kitchen Cupboards (8 Weeks) [ 31 ] |
| Summary | customer has advised The way the kitchen cupboards, doors and footboards have been left after the manufacturer removed the dishwasher & washing mashing is unacceptable: they need to be returned to a usable condition as cupboards with doors | customer has advised The way the kitchen cupboards, doors and footboards have been left after the manufacturer removed the dishwasher & washing mashine is unacceptable: they need to be returned to a usable condition as cupboards with doors |
| Summary | customer has advised The way the kitchen cupboards, doors and footboards have been left after the manufacturer removed the dishwasher & washing mashine is unacceptable: they need to be returned to a usable condition as cupboards with doors | customer has advised The way the kitchen cupboards, doors and footboards have been left after the manufacturer removed the dishwasher & washing machine is unacceptable: they need to be returned to a usable condition as cupboards with doors |
| Attachment | Capture.JPG [ 378995 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, submitted into ABI
Show
Claire Folland
added a comment - received email from park, submitted into ABI
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | W0218206 |
Resolved customer has advised The way the kitchen cupboards, doors and footboards have been left after the manufacturer removed the dishwasher & washing machine is unacceptable: they need to be returned to a usable condition as cupboards with doors*INFO ONLY DOOR IS SUPPLIED (LOOSE IN LOUNGE) THIS FITS ONTO THE APPLICANCE AND ABI WAS INSTRUCTED NOT TO SUPPLY APPLIANCE AND TO PROVIDE PLUMBING ONLY. THIS WILL BE DOWN TO SITE TO FIT ONCE CUSTOMER HAS PURCHASED THE APPLIANCE**
emailed park
emailed park
Show
Claire Folland
added a comment - Resolved customer has advised The way the kitchen cupboards, doors and footboards have been left after the manufacturer removed the dishwasher & washing machine is unacceptable: they need to be returned to a usable condition as cupboards with doors*INFO ONLY DOOR IS SUPPLIED (LOOSE IN LOUNGE) THIS FITS ONTO THE APPLICANCE AND ABI WAS INSTRUCTED NOT TO SUPPLY APPLIANCE AND TO PROVIDE PLUMBING ONLY. THIS WILL BE DOWN TO SITE TO FIT ONCE CUSTOMER HAS PURCHASED THE APPLIANCE**
emailed park
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Attachment | PXL_20240619_125614685.jpg [ 384762 ] | |
| Attachment | PXL_20240619_125658241.jpg [ 384763 ] | |
| Attachment | PXL_20240619_131757801.jpg [ 384764 ] | |
| Attachment | PXL_20240619_132005371.jpg [ 384765 ] | |
| Attachment | PXL_20240619_132053932.jpg [ 384766 ] |
| Attachment | PER Sent.png [ 384767 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Duncan Thomson [ duncan ] |
| Plot |
PER sent to ABI for quote
Show
Duncan Thomson
added a comment - PER sent to ABI for quote
| Attachment | S.pdf [ 389305 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Manufacturer | ABI |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Moved from Quote to Retro as this cost is now against the van and have placed the parts on order with ABI
Show
Duncan Thomson
added a comment - Moved from Quote to Retro as this cost is now against the van and have placed the parts on order with ABI
| Attachment | ORDER 153004.docx [ 389390 ] |
Parts ETA 18/11/24
Show
Duncan Thomson
added a comment - Parts ETA 18/11/24
| Description |
Hi Chris,
When your guys arrive to do the work on the cupboards, could they fix the extractor fan vent flaps? These things are utterly dreadful: they flap in the slightest breeze and cause noisy chaos when it's properly windy. So bad, it keeps up awake at night. Thanks, Martin |
Hi Claire
Apologies spoke to scheduling; it would be early next year now as not in the area this week or next then we are closed ☹
Sorry for any inconvenience this has caused and apologies to the customer with the delay.
Kind Regards,
Emily Adams
Parts & Chargeables
Apologies spoke to scheduling; it would be early next year now as not in the area this week or next then we are closed ☹
Sorry for any inconvenience this has caused and apologies to the customer with the delay.
Kind Regards,
Emily Adams
Parts & Chargeables
Show
Claire Folland
added a comment - Hi Claire
Apologies spoke to scheduling; it would be early next year now as not in the area this week or next then we are closed ☹
Sorry for any inconvenience this has caused and apologies to the customer with the delay.
Kind Regards,
Emily Adams
Parts & Chargeables
received x 2 kitchen cupboards, no doors or hinges, agreed with Chris we will go and fit these early part of Jan, one of the doors already in the van may fit, i have emailed ABI to see why they have not been supplied, issued worksheet
Show
Claire Folland
added a comment - received x 2 kitchen cupboards, no doors or hinges, agreed with Chris we will go and fit these early part of Jan, one of the doors already in the van may fit, i have emailed ABI to see why they have not been supplied, issued worksheet
| Attachment | Capture.JPG [ 394065 ] |
| Attachment | Capture.JPG [ 394066 ] |
Hi Claire
We have had to place an urgent order with the supplier, we have not received a date back from them yet.
Kind Regards,
Emily Adams
Parts & Chargeables
We have had to place an urgent order with the supplier, we have not received a date back from them yet.
Kind Regards,
Emily Adams
Parts & Chargeables
Show
Claire Folland
added a comment - Hi Claire
We have had to place an urgent order with the supplier, we have not received a date back from them yet.
Kind Regards,
Emily Adams
Parts & Chargeables
steve/Duncan fitted cupboards 8-1-25, still waiting for other parts from ABI
Show
Claire Folland
added a comment - steve/Duncan fitted cupboards 8-1-25, still waiting for other parts from ABI
Good morning, Claire
Just waiting on the plinths and then should be with you next week
Kind Regards,
Emily Adams
Parts & Chargeables
Just waiting on the plinths and then should be with you next week
Kind Regards,
Emily Adams
Parts & Chargeables
Show
Claire Folland
added a comment - Good morning, Claire
Just waiting on the plinths and then should be with you next week
Kind Regards,
Emily Adams
Parts & Chargeables
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Duncan Thomson [ duncan ] | Claire Folland [ claire ] |
| Plot |
Parts received, placed on rack and worksheet issued.
Show
James Eginton
added a comment - Parts received, placed on rack and worksheet issued.
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Attachment | plinths.jpg [ 400746 ] |
Both are wrong colour, have let ABI know of this.
Show
James Eginton
added a comment - Both are wrong colour, have let ABI know of this.
| Attachment | screenshot-1.png [ 401302 ] |
| Attachment | screenshot-2.png [ 401303 ] |
ABI have confirmed they will be sending out FOC replacements in the correct colour, ETA start of June.
Show
James Eginton
added a comment - ABI have confirmed they will be sending out FOC replacements in the correct colour, ETA start of June.
made changes -
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Claire Folland [ claire ] | James Eginton [ james ] |
| Attachment | CCF_000135.pdf [ 403834 ] |
Issue has already been sorted so new parts not required.
Claire has asked the park if they would like to keep the new parts that have come in as spares.
Claire has asked the park if they would like to keep the new parts that have come in as spares.
Show
James Eginton
added a comment - - edited Issue has already been sorted so new parts not required.
Claire has asked the park if they would like to keep the new parts that have come in as spares.
| Attachment | CCF_000099.pdf [ 404676 ] |
| Attachment | Screenshot 2025-06-23 152208.png [ 404759 ] |
Duncan attended 24-6-25, fitted plinths, completed work, customer is happy
Show
Claire Folland
added a comment - Duncan attended 24-6-25, fitted plinths, completed work, customer is happy
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
26m 20s | 1 | Claire Folland | 04/Apr/24 11:07 AM | |||||
|
8d 4h 42m | 1 | Claire Folland | 12/Apr/24 3:49 PM | |||||
|
1s | 1 | Claire Folland | 12/Apr/24 3:49 PM | |||||
|
1s | 1 | Duncan Thomson | 26/Jun/24 10:07 PM | |||||
|
22m 14s | 1 | Duncan Thomson | 26/Jun/24 10:29 PM | |||||
|
83d 12h 43m | 1 | Duncan Thomson | 18/Sep/24 11:13 AM | |||||
|
4m 15s | 1 | Duncan Thomson | 18/Sep/24 11:17 AM | |||||
|
3s | 1 | Duncan Thomson | 18/Sep/24 11:17 AM | |||||
|
4s | 1 | Duncan Thomson | 18/Sep/24 11:17 AM | |||||
|
178d 42m | 1 | James Eginton | 15/Mar/25 11:00 AM | |||||
|
31s | 1 | James Eginton | 15/Mar/25 11:00 AM | |||||
|
65d 21h 32m | 2 | 20/May/25 9:32 AM | ||||||
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49d 1h 12m | 2 | Claire Folland | 08/Jul/25 10:45 AM | |||||
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2m 38s | 2 | Claire Folland | 08/Jul/25 10:48 AM | |||||
|
199d 6h 47m | 2 | 09/Nov/25 10:18 AM | ||||||
|
32s | 1 | 09/Nov/25 10:19 AM |
