Details
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Type:
Furniture
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Treworgans Holiday Park
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Park_Code:TREW03
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Park_Postcode:TR8 5HH
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Park_Email:mike@treworgansholidaypark.co.uk
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Park_Phone:01637 830200
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ID Number:099227
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Order No:AS9399/5041 & AS9437/5041
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Model:Elan
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Stock_Number:31071
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Serial:1790215
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Size:36x12
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Status Colour:
Awaiting Quote
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Part Number:-
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Part Number 2:NSC570
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
22d 1h 27m | 1 | Claire Folland | 12/May/15 1:53 PM | |||||
|
1d 56m | 1 | Claire Folland | 13/May/15 2:50 PM | |||||
|
2s | 1 | Claire Folland | 13/May/15 2:50 PM | |||||
|
51d 57m | 1 | Adrienne Barwell (Inactive) | 03/Jul/15 3:48 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 03/Jul/15 3:48 PM | |||||
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1s | 1 | Adrienne Barwell (Inactive) | 03/Jul/15 3:48 PM | |||||
|
14d 20h 23m | 1 | Karen Watson (Inactive) | 18/Jul/15 12:11 PM | |||||
|
6d 22h | 1 | Karen Watson (Inactive) | 25/Jul/15 10:12 AM | |||||
|
5d 1h 53m | 1 | Nikki Milling (Inactive) | 30/Jul/15 12:05 PM | |||||
|
16d 3h 42m | 1 | Karen Watson (Inactive) | 15/Aug/15 3:47 PM | |||||
|
3778d 22h 2m | 1 | 19/Dec/25 12:50 PM | ||||||
|
6s | 1 | 19/Dec/25 12:50 PM |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | ret-37.jpg [ 100020 ] |
Hide
Karen Watson (Inactive)
added a comment -
Permalink
Worksheet recieved confirming job is complete.
Show
Karen Watson (Inactive)
added a comment - Worksheet recieved confirming job is complete.
Received invoice from ABI for curtains - adjusted stock on sage
Charged to Stock Number
Charged to Stock Number
Show
Ellie W (Inactive)
added a comment - Received invoice from ABI for curtains - adjusted stock on sage
Charged to Stock Number
| Status | Complete [ 6 ] | Complete [ 6 ] |
Keith completed work on 17.08.15
Show
Karen Watson (Inactive)
added a comment - Keith completed work on 17.08.15
| Work Scheduled | 22/Jul/15 | 12/Aug/15 |
Called park, advised engineer (Keith) scheduled to attend Wed. or Thursday next week - lady confirmed this is OK.
Show
Karen Watson (Inactive)
added a comment - Called park, advised engineer (Keith) scheduled to attend Wed. or Thursday next week - lady confirmed this is OK.
Worksheet returned.
Show
Nikki Milling (Inactive)
added a comment - Worksheet returned.
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Attachment | CCF30072015_00020.jpg [ 98624 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Patio door retainers fitted and french doors adjusted.
Show
Karen Watson (Inactive)
added a comment - Patio door retainers fitted and french doors adjusted.
recieved door curtains and screw cap covers, issued worksheet
Show
Claire Folland
added a comment - recieved door curtains and screw cap covers, issued worksheet
Called park and advised engineer (Keith) scheduled to attend Wed. - Friday next week to fit the door retainers - gentleman confirmed this will be fine.
Show
Karen Watson (Inactive)
added a comment - Called park and advised engineer (Keith) scheduled to attend Wed. - Friday next week to fit the door retainers - gentleman confirmed this will be fine.
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 22/Jul/15 | |
| Plot |
ABI invoice received
Adjusted stock on sage
Adjusted stock on sage
Show
Ellie W (Inactive)
added a comment - ABI invoice received
Adjusted stock on sage
| Attachment | New worksheet issued.jpg [ 97256 ] |
| Attachment | New worksheet issued.jpg [ 97246 ] |
| Attachment | New worksheet issued.jpg [ 97246 ] |
Door retainers have also come in from Arleigh, so new worksheet issued for engineer to go and fit.
Show
Karen Watson (Inactive)
added a comment - Door retainers have also come in from Arleigh, so new worksheet issued for engineer to go and fit.
| Attachment | Email from ABI.jpg [ 97245 ] |
Email received from Dan at ABI saying curtains should have been sent with the doors as such he will supply them FOC.
Show
Karen Watson (Inactive)
added a comment - Email received from Dan at ABI saying curtains should have been sent with the doors as such he will supply them FOC.
Ordered the door retainers from Arleigh (AS9437/5041)
Show
Karen Watson (Inactive)
added a comment - Ordered the door retainers from Arleigh (AS9437/5041)
| Attachment | Arleigh order confirmation.jpg [ 96850 ] |
| Attachment | Worksheet Re-37.pdf [ 96754 ] |
| Parts ordered | 24/Jun/15 11:35 AM | 10/Jul/15 11:35 AM |
| Work Scheduled | 07/Jul/15 | |
| Order No | AS9299/5035 | AS9399/5041 & AS9437/5041 |
| Part Number 2 | NSC570 | |
| Part Number | AS9399/5041 | - |
| Attachment | Email to ABI for Screw cap covers.jpg [ 96752 ] |
French doors have been fitted but need door retainers (Brown) and white screw covers for the door frame were missing.
Email to Dan at ABI to see if he can send screw cap covers.
Email to Dan at ABI to see if he can send screw cap covers.
Show
Karen Watson (Inactive)
added a comment - - edited French doors have been fitted but need door retainers (Brown) and white screw covers for the door frame were missing.
Email to Dan at ABI to see if he can send screw cap covers.
Called park and advised definately coming to do work on Tuesday 07.07.15 - this will be fine.
Show
Karen Watson (Inactive)
added a comment - Called park and advised definately coming to do work on Tuesday 07.07.15 - this will be fine.
| Attachment | Order acknowledgement for curtains.jpg [ 96082 ] |
Tried to called park twice so far to notify them of our intended visit but line engaged.
Show
Karen Watson (Inactive)
added a comment - Tried to called park twice so far to notify them of our intended visit but line engaged.
| Work Scheduled | 07/Jul/15 |
Scheduled for Tuesday 7th July
Show
Adrienne Barwell (Inactive)
added a comment - Scheduled for Tuesday 7th July
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Parts ordered | 24/Jun/15 11:35 AM | |
| Part Number | AS9399/5041 |
| Attachment | Order to ABI.jpg [ 95102 ] |
Ordered curtains from ABI - AS9399/5041
| Issue Type | White Goods [ 87 ] | Furniture [ 89 ] |
Quote received from ABI for curtains.
Show
Karen Watson (Inactive)
added a comment - Quote received from ABI for curtains.
| Attachment | Quote from ABI for curtains.jpg [ 95078 ] |
| Attachment | Email to ABI re Curtains.jpg [ 94948 ] |
Email sent to Dan at ABI asking for price for curtains for French doors.
Show
Karen Watson (Inactive)
added a comment - Email sent to Dan at ABI asking for price for curtains for French doors.
| Attachment | Email to ABI.jpg [ 94947 ] |
| Attachment | Worksheet issued.jpg [ 94946 ] |
Worksheet issued and put on board.
Show
Karen Watson (Inactive)
added a comment - Worksheet issued and put on board.
Mike from park called chasing patio doors. Advised him only came in yesterday, unable to do this week or next week. Apologised but completely booked up therefore looking to complete w/c 06.07.15. Mike very unhappy to learn this and asked to speak to Darren, advised not in office today but might catch him tomorrow, he said he'll email him about it as muttered something about not paying for it - confirmed Darrens email address.
Ade also pointed out that the curtains that were supplied with the van will not be the right length for the new doors so will order these.
Ade also pointed out that the curtains that were supplied with the van will not be the right length for the new doors so will order these.
Show
Karen Watson (Inactive)
added a comment - - edited Mike from park called chasing patio doors. Advised him only came in yesterday, unable to do this week or next week. Apologised but completely booked up therefore looking to complete w/c 06.07.15. Mike very unhappy to learn this and asked to speak to Darren, advised not in office today but might catch him tomorrow, he said he'll email him about it as muttered something about not paying for it - confirmed Darrens email address.
Ade also pointed out that the curtains that were supplied with the van will not be the right length for the new doors so will order these.
Patio doors arrived today, paperwork passed to Karen
Show
Adrienne Barwell (Inactive)
added a comment - Patio doors arrived today, paperwork passed to Karen
called ABI and spoke to Dan, he has advised everything is in stock and will be delivered to us as soon as the engineer is in the area, he thinks this will be next week, updated both Matt and the park
Show
Claire Folland
added a comment - called ABI and spoke to Dan, he has advised everything is in stock and will be delivered to us as soon as the engineer is in the area, he thinks this will be next week, updated both Matt and the park
ABI have informed the site that the doors are not on order!!! We have re-assured him that the doors are on order and we are waiting for Dan to call us back with an anticipated delivery date
Show
Adrienne Barwell (Inactive)
added a comment - ABI have informed the site that the doors are not on order!!! We have re-assured him that the doors are on order and we are waiting for Dan to call us back with an anticipated delivery date
Called Mike at Park - explained doors on order, that we have chased them again today and hope to get a firm delivery date later today. As soon as we know for certain we will schedule engineers to carry out the work. Mike will call Tim at ABI chasing this too.
Show
Karen Watson (Inactive)
added a comment - Called Mike at Park - explained doors on order, that we have chased them again today and hope to get a firm delivery date later today. As soon as we know for certain we will schedule engineers to carry out the work. Mike will call Tim at ABI chasing this too.
I have phoned to speak to Dan to find out when we get these doors. Dan is out of the office at the moment but Diane will get him to call me back with a delivery date. If I have not heard from him in the next hour I will call him again
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned to speak to Dan to find out when we get these doors. Dan is out of the office at the moment but Diane will get him to call me back with a delivery date. If I have not heard from him in the next hour I will call him again
Matt has called wanting an update for this issue
Show
Adrienne Barwell (Inactive)
added a comment - Matt has called wanting an update for this issue
confirmation patio doors are on order
Show
Claire Folland
added a comment - confirmation patio doors are on order
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-2.jpg [ 90731 ] |
| ID Number | 099227 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Ordered patio doors with Dan at ABI
Show
Claire Folland
added a comment - Ordered patio doors with Dan at ABI
| Order No | AS9299/5035 |
| Attachment | screenshot-1.jpg [ 90570 ] |
Mike from the park called wanting an update on this, he has advised the patio doors had been ordered weeks ago and really needs the work carried out asap, advised i would speak to ABI and Matt to find out what is going on.
Matt has advised we are paying for the doors as it was our mistake, these should have been ordered a while ago, can not see that Karen has placed an order, emailed Dan at ABI
Matt has advised we are paying for the doors as it was our mistake, these should have been ordered a while ago, can not see that Karen has placed an order, emailed Dan at ABI
Show
Claire Folland
added a comment - Mike from the park called wanting an update on this, he has advised the patio doors had been ordered weeks ago and really needs the work carried out asap, advised i would speak to ABI and Matt to find out what is going on.
Matt has advised we are paying for the doors as it was our mistake, these should have been ordered a while ago, can not see that Karen has placed an order, emailed Dan at ABI
| Attachment | Email to ABI 05.05.15.jpg [ 89733 ] |
Notification that Diane at ABI would be out of the office until 27.04.15 but no further update received from her so further email sent.
Show
Karen Watson (Inactive)
added a comment - Notification that Diane at ABI would be out of the office until 27.04.15 but no further update received from her so further email sent.
| Attachment | Out of office notification 23.04.15.jpg [ 89732 ] |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | false |
| Attachment | Email to ABI 23.04.15.jpg [ 88617 ] |
No answer received from Diane so email sent to Diane and Sarah at ABI asking if this has been looked into and outcome/response.
Show
Karen Watson (Inactive)
added a comment - No answer received from Diane so email sent to Diane and Sarah at ABI asking if this has been looked into and outcome/response.
Called Diane at ABI to see if she is aware of this issue. She will check when she can access her computer and will then call us back this afternoon.
Show
Karen Watson (Inactive)
added a comment - Called Diane at ABI to see if she is aware of this issue. She will check when she can access her computer and will then call us back this afternoon.
Matt called in to enquire status of issue as he believed Tim had reported this to us a couple of weeks ago but no record of it.
Show
Karen Watson (Inactive)
added a comment - Matt called in to enquire status of issue as he believed Tim had reported this to us a couple of weeks ago but no record of it.
| Field | Original Value | New Value |
|---|---|---|
| Park_Key_Account | false | |
| Park_Postcode | TR8 5HH | |
| Park_Phone | 01637 830200 | |
| Park_Code | TREW03 | |
| Park_Address2 | Cubert | |
| Park_City | Newquay | |
| Park_Address | Treworgans |