Our Parks
  1. Our Parks
  2. SBHP-331

Fridge freezer has failed, this is no longer under warranty

    Details

    • Type: Fridges/Freezers (2 Weeks) Fridges/Freezers (2 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Park_Company:
       Beachside Holiday Park - WWH
    • Park_Code:
      BEAC01
    • Park_Postcode:
      EX39 1JS
    • Park_Contact:
      Michael Taylor
    • Park_Email:
      beachside@surfbay.co.uk
    • Park_Phone:
      01237 421163
    • Plot:
      unknown
    • ID Number:
      quote 17999
    • Model:
      ABi St David
    • Stock_Number:
      27763
    • Serial:
      1441781
    • Size:
      32x12
    • Status Colour:
      Complete Complete
    1. screenshot-5.jpg
      187 kB
    2. screenshot-4.jpg
      229 kB
    3. screenshot-3.jpg
      209 kB
    4. screenshot-2.jpg
      241 kB
    5. screenshot-1.jpg
      161 kB

      Activity

      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Resolved Resolved Reopened Reopened
      2s 1 Nikki Milling (Inactive) 03/Sep/15 8:11 AM
      Reopened Reopened Awaiting Quote Awaiting Quote
      2s 1 Nikki Milling (Inactive) 03/Sep/15 8:11 AM
      Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
      3d 21h 51m 2 Nikki Milling (Inactive) 03/Sep/15 8:11 AM
      Quotation supplied Quotation supplied Quotation accepted Quotation accepted
      2s 2 Nikki Milling (Inactive) 03/Sep/15 8:11 AM
      Quotation accepted Quotation accepted Parts ordered Parts ordered
      8s 2 Nikki Milling (Inactive) 03/Sep/15 8:11 AM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      7d 2h 13m 2 Nikki Milling (Inactive) 03/Sep/15 8:11 AM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      41s 2 Nikki Milling (Inactive) 03/Sep/15 8:11 AM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      35d 8h 29m 2 Adrienne Barwell (Inactive) 08/Oct/15 4:38 PM
      Engineer Scheduled Engineer Scheduled Resolved Resolved
      5d 19h 25m 2 Adrienne Barwell (Inactive) 08/Oct/15 4:38 PM
      Resolved Resolved Complete Complete
      1s 1 Adrienne Barwell (Inactive) 08/Oct/15 4:38 PM
      Adrienne Barwell (Inactive) made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Adrienne Barwell (Inactive) made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      comp by Keith
      Show
      Adrienne Barwell (Inactive) added a comment - comp by Keith
      Adrienne Barwell (Inactive) made changes -
      Times Scheduled 1 2
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Assignee Adrienne Barwell [ adrienne ] Nikki Milling [ nikkim ]
      made changes -
      Park_Email
      made changes -
      Park_Email
      Hide
      Nikki Milling (Inactive) added a comment -
      Keith bought me back a blank worksheet so have put back into the folder and asked him to call me to let me know if this was completed.
      Show
      Nikki Milling (Inactive) added a comment - Keith bought me back a blank worksheet so have put back into the folder and asked him to call me to let me know if this was completed.
      Nikki Milling (Inactive) made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Nikki Milling (Inactive) made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Plot
      Nikki Milling (Inactive) made changes -
      Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
      Nikki Milling (Inactive) made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Nikki Milling (Inactive) made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Nikki Milling (Inactive) made changes -
      Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
      Nikki Milling (Inactive) made changes -
      Resolution Completed [ 1 ]
      Status Resolved [ 5 ] Reopened [ 4 ]
      Nikki Milling (Inactive) made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      worksheet issued
      Show
      Adrienne Barwell (Inactive) added a comment - worksheet issued
      Adrienne Barwell (Inactive) made changes -
      Times Scheduled 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Adrienne Barwell (Inactive) made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Work Scheduled 29/Aug/15
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have spoken to Keith and he has agreed to go and fit the appliance on Saturday
      Show
      Adrienne Barwell (Inactive) added a comment - I have spoken to Keith and he has agreed to go and fit the appliance on Saturday
      Hide
      Adrienne Barwell (Inactive) added a comment -
      appliance has arrived at Beachside
      Show
      Adrienne Barwell (Inactive) added a comment - appliance has arrived at Beachside
      Adrienne Barwell (Inactive) made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Plot
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have e-mailed order details through to Beachside
      Show
      Adrienne Barwell (Inactive) added a comment - I have e-mailed order details through to Beachside
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-5.jpg [ 99788 ]
      Adrienne Barwell (Inactive) made changes -
      Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
      Adrienne Barwell (Inactive) made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Adrienne Barwell (Inactive) made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      Order placed. It should arrive at Beachside on Monday. I have given Harvey's contact details
      Show
      Adrienne Barwell (Inactive) added a comment - Order placed. It should arrive at Beachside on Monday. I have given Harvey's contact details
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-4.jpg [ 99786 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have checked with Nigel and we will go for a mid range appliance
      Show
      Adrienne Barwell (Inactive) added a comment - I have checked with Nigel and we will go for a mid range appliance
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have spoken to Harvey and explained the situation, I have advised I will get a replacement fridge freezer delivered to him for early next week. I will then speak to Steve and Keith to see whether they would mind working the following Saturday to install it. I have also explained to him about having to order replacement wooden doors from ABI once we know the size of the doors on the appliance. We will use the original doors as a temp measure.
      Show
      Adrienne Barwell (Inactive) added a comment - I have spoken to Harvey and explained the situation, I have advised I will get a replacement fridge freezer delivered to him for early next week. I will then speak to Steve and Keith to see whether they would mind working the following Saturday to install it. I have also explained to him about having to order replacement wooden doors from ABI once we know the size of the doors on the appliance. We will use the original doors as a temp measure.
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have phoned Beachside, it is Bridget and Harvey's day off, I have explained about the different appliance I would like to order. The receptionist has asked that I call back tomorrow and speak to Harvey before ordering anything.

      I will phone again tomorrow
      Show
      Adrienne Barwell (Inactive) added a comment - I have phoned Beachside, it is Bridget and Harvey's day off, I have explained about the different appliance I would like to order. The receptionist has asked that I call back tomorrow and speak to Harvey before ordering anything. I will phone again tomorrow
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-3.jpg [ 99778 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have spoken to Diane and she has advised that if we purchase a replacement appliance and let her know the size of the doors they will then make them up for us.
      Show
      Adrienne Barwell (Inactive) added a comment - I have spoken to Diane and she has advised that if we purchase a replacement appliance and let her know the size of the doors they will then make them up for us.
      Adrienne Barwell (Inactive) made changes -
      ID Number quote 17999
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-2.jpg [ 99628 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      quote supplied by Dan but it will also require new doors due to the size difference. I might as well purchase one locally and then buy replacement wooden doors from ABI
      Show
      Adrienne Barwell (Inactive) added a comment - quote supplied by Dan but it will also require new doors due to the size difference. I might as well purchase one locally and then buy replacement wooden doors from ABI
      Adrienne Barwell (Inactive) made changes -
      Attachment screenshot-1.jpg [ 99566 ]
      Hide
      Adrienne Barwell (Inactive) added a comment -
      I have phoned Dan, he advised that he might be able to source an alternative fridge freezer
      Show
      Adrienne Barwell (Inactive) added a comment - I have phoned Dan, he advised that he might be able to source an alternative fridge freezer
      Hide
      Adrienne Barwell (Inactive) added a comment -
      fridge freezer has packed up, they can reset it and it works for about three days. Beaumatic BRB2713 intergrated. This appliance is no longer available will contact ABI to find out what they would use as a replacement
      Show
      Adrienne Barwell (Inactive) added a comment - fridge freezer has packed up, they can reset it and it works for about three days. Beaumatic BRB2713 intergrated. This appliance is no longer available will contact ABI to find out what they would use as a replacement
      Adrienne Barwell (Inactive) made changes -
      Field Original Value New Value
      Park_Postcode EX39 1JS
      Park_Phone 01237 421163
      Park_Code BEAC01
      Park_Key_Account No
      Park_Address2 Merley Road, Westward Ho!
      Park_City Bideford
      Park_Address Beachside Holiday Park
      Adrienne Barwell (Inactive) created issue -

        People

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          Dates

          • Due:
            Created:
            Updated:
            Resolved:
            Work Scheduled: