Details
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Type:
Roof (8 Weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:River Valley Country Park
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Park_Code:RIVE02
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Park_Postcode:TR20 9ER
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Park_Email:rivervalley@surfbay.co.uk
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Park_Phone:01736 763398
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Plot:Aqua 6
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ID Number:quote 19799 Order confirmation 103546
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Order No:AS9804/5035
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Model:ABI Alderley
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Stock_Number:29004
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Serial:1670061
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Size:35x12
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Status Colour:
Awaiting Quote
Activity
| Field | Original Value | New Value |
|---|---|---|
| Priority | Agreed Date [ 26 ] | Normal [ 21 ] |
| Issue Type | Internal Doors (8 Weeks) [ 29 ] | Roof (8 Weeks) [ 40 ] |
| ID Number | SBH004888 |
| Assignee | Nikki Milling [ nikkim ] | Adrienne Barwell [ adrienne ] |
| Attachment | worksheet issued.png [ 109764 ] |
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Plot | Aqua 7 | Aqua 6 |
Keith advised that this is actually Aqua 6 not 7 as advised by the park, I have amended the records accordingly. He also advised that the unit is not a Swift Loire it is an ABI Alderley.
Front right barge board damaged- replacement required. (this will not be covered under warranty, it is probably transport damage)
Front right barge board damaged- replacement required. (this will not be covered under warranty, it is probably transport damage)
Show
Adrienne Barwell (Inactive)
added a comment - - edited Keith advised that this is actually Aqua 6 not 7 as advised by the park, I have amended the records accordingly. He also advised that the unit is not a Swift Loire it is an ABI Alderley.
Front right barge board damaged- replacement required. (this will not be covered under warranty, it is probably transport damage)
| Project | Swift [ 10018 ] | Our Parks [ 10550 ] |
| Key | SWIFT-10310 | SBHP-374 |
| Workflow | Manufacturers ver 2.2 [ 178026 ] | Pre-Owned Ver 2.5 [ 178127 ] |
| Status | Awaiting Customer Info [ 10012 ] | Awaiting Quote [ 10006 ] |
| Reporter | Nikki Milling [ nikkim ] | Adrienne Barwell [ adrienne ] |
| Responsibility | SurfBay Attending [ 10042 ] | |
| Invoice Number | 464188 | |
| Times Scheduled | 1 |
| Model | Loire | ABI Alderley |
| Attachment | query.png [ 109921 ] |
I have spoken to Darren he would like this booked to the stock number of the holiday home
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Darren he would like this booked to the stock number of the holiday home
I have e-mailed River Valley asking them to confirm that this is actually Aqua 6 rather than Aqua 7 as originally reported. I await their response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed River Valley asking them to confirm that this is actually Aqua 6 rather than Aqua 7 as originally reported. I await their response
| Stock_Number | 30043 | 29004 |
| Serial | 016202h | 1670061 |
Original van details were Swift Loire 016202h stock 30043 -
Show
Adrienne Barwell (Inactive)
added a comment - Original van details were Swift Loire 016202h stock 30043 -
| Attachment | CCF25012016_00013.jpg [ 109922 ] |
I have spoken to Claire, she thinks we may have one of these in stock. I will issue a new worksheet
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Claire, she thinks we may have one of these in stock. I will issue a new worksheet
| Attachment | worksheet issued.png [ 110806 ] |
Claire has checked the stock and we only have left barge boards in stock. I will place an order for a right hand board
Show
Adrienne Barwell (Inactive)
added a comment - Claire has checked the stock and we only have left barge boards in stock. I will place an order for a right hand board
| Attachment | price request.png [ 110810 ] |
I have e-mailed ABI for a price for a replacement bargeboard awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed ABI for a price for a replacement bargeboard awaiting response
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Attachment | quote received.png [ 110905 ] |
| ID Number | quote 19799 |
Price received
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Adrienne Barwell (Inactive)
added a comment - Price received
| Attachment | Order placed.png [ 110913 ] |
| Order No | AS9804/5035 |
I have e-mailed ABI to go ahead with this order
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed ABI to go ahead with this order
Darren has advised that this is to be charged against the stock number.
Show
Adrienne Barwell (Inactive)
added a comment - Darren has advised that this is to be charged against the stock number.
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| ID Number | quote 19799 | quote 19799 Order confirmation 103546 |
| Attachment | Order ack.png [ 110971 ] |
Cath phoned chasing this issue, she advised that it had been outstanding since September, I have explained that the first we new about this issue was when Bernette rang it through in January. We have ordered a new part but it takes about 28 days for parts it probably won't be with us until at least the 2nd week in March
Show
Adrienne Barwell (Inactive)
added a comment - - edited Cath phoned chasing this issue, she advised that it had been outstanding since September, I have explained that the first we new about this issue was when Bernette rang it through in January. We have ordered a new part but it takes about 28 days for parts it probably won't be with us until at least the 2nd week in March
| Work Scheduled | 25/Sep/15 |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
recieved replacement bargeboards, issued worksheet
Show
Claire Folland
added a comment - recieved replacement bargeboards, issued worksheet
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
Keith to attend on Monday
Show
Adrienne Barwell (Inactive)
added a comment - Keith to attend on Monday
Received Invoice for Barge Board for ABI - adjusted stock and order status on Sage
Show
Ellie W (Inactive)
added a comment - Received Invoice for Barge Board for ABI - adjusted stock and order status on Sage
| Attachment | screenshot-1.png [ 112910 ] |
Worksheet Returned, Work completed by Keith
Show
Ellie W (Inactive)
added a comment - Worksheet Returned, Work completed by Keith
| Attachment | SBHP-374.pdf [ 114726 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 48s | 1 | Adrienne Barwell (Inactive) | 21/Jan/16 1:55 PM | |||||
|
4d 8m | 1 | Adrienne Barwell (Inactive) | 25/Jan/16 2:04 PM | |||||
|
15d 21h 36m | 1 | Adrienne Barwell (Inactive) | 10/Feb/16 11:41 AM | |||||
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1s | 1 | Adrienne Barwell (Inactive) | 10/Feb/16 11:41 AM | |||||
|
10s | 1 | Adrienne Barwell (Inactive) | 10/Feb/16 11:41 AM | |||||
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22d 22h 32m | 1 | Claire Folland | 04/Mar/16 10:13 AM | |||||
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3s | 1 | Claire Folland | 04/Mar/16 10:13 AM | |||||
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1h 17m | 1 | Adrienne Barwell (Inactive) | 04/Mar/16 11:31 AM | |||||
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38d 31m | 1 | temp | 11/Apr/16 1:03 PM | |||||
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1s | 1 | temp | 11/Apr/16 1:03 PM | |||||
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3538d 23h 5m | 1 | 19/Dec/25 11:08 AM | ||||||
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9m 20s | 1 | 19/Dec/25 11:18 AM |
I don't have information regarding this so will ask Keith