Details
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Type:
Floor (8 Weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:River Valley Country Park
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Park_Code:RIVE02
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Park_Postcode:TR20 9ER
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Park_Email:rivervalley@surfbay.co.uk
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Park_Phone:01736 763398
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Plot:Yellow 17
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Model:ABI St David
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Stock_Number:n/a
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Serial:N/A
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Status Colour:
Awaiting Quote
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TR20 9ER | |
| Park_Email | rivervalley@surfbay.co.uk | |
| Park_Phone | 01736 763398 | |
| Park_Code | RIVE02 | |
| Park_Key_Account | No | |
| Park_Address2 | Relubbus | |
| Park_City | Penzance | |
| Park_Address | River Valley Country Park |
| Attachment | enquiry from the customer.png [ 113555 ] |
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Adrienne Barwell (Inactive)
added a comment -
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Customer is Paul Smart
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Adrienne Barwell (Inactive)
added a comment - Customer is Paul Smart
Mel to ring me with the van details
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Adrienne Barwell (Inactive)
added a comment - Mel to ring me with the van details
I have spoken to Mel, she has advised that we do not have a stock number for this unit, it was a sale on behalf which means that it was completed via the park.
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Mel, she has advised that we do not have a stock number for this unit, it was a sale on behalf which means that it was completed via the park.
| Model | ABI St David | |
| Stock_Number | n/a | |
| Serial | N/A |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 24/Mar/16 |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Attachment | worksheet issued.png [ 113560 ] |
| Attachment | updated the customer.png [ 113600 ] |
worksheet issued
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Adrienne Barwell (Inactive)
added a comment - worksheet issued
Hi Adrienne
Thank you for your reply. We returned home yesterday, but if the engineer is already visiting the site for other issues, we are happy for the him to inspect the van in our absence and report back to us accordingly. The main problem is in the lounge area. We do not wish to incur any additional costs other than to resolve our problem.
We look forward to hearing from you.
Kind regards
Paul Smart
Sent from my iPad
Thank you for your reply. We returned home yesterday, but if the engineer is already visiting the site for other issues, we are happy for the him to inspect the van in our absence and report back to us accordingly. The main problem is in the lounge area. We do not wish to incur any additional costs other than to resolve our problem.
We look forward to hearing from you.
Kind regards
Paul Smart
Sent from my iPad
Show
Adrienne Barwell (Inactive)
added a comment - Hi Adrienne
Thank you for your reply. We returned home yesterday, but if the engineer is already visiting the site for other issues, we are happy for the him to inspect the van in our absence and report back to us accordingly. The main problem is in the lounge area. We do not wish to incur any additional costs other than to resolve our problem.
We look forward to hearing from you.
Kind regards
Paul Smart
Sent from my iPad
The customer has emailed Ade for an update as they are going down to their van on Monday 4th February. I have phoned engineer Steve for an update, No answer. I have emailed Chris the van owner to update him and said we will be in touch when when know more. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - The customer has emailed Ade for an update as they are going down to their van on Monday 4th February. I have phoned engineer Steve for an update, No answer. I have emailed Chris the van owner to update him and said we will be in touch when when know more. Screen shot attached.
| Attachment | screenshot-1.png [ 114254 ] |
Worksheet Returned,
Steve has had a look at the floor and has said that lift the carpets in the lounge and remove the carpets in the lounge in some places
Steve has had a look at the floor and has said that lift the carpets in the lounge and remove the carpets in the lounge in some places
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Ellie W (Inactive)
added a comment - Worksheet Returned,
Steve has had a look at the floor and has said that lift the carpets in the lounge and remove the carpets in the lounge in some places
| Attachment | SBHP-407.pdf [ 114645 ] |
Replied to Ellie asking her or Lorraine to update the customer
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Adrienne Barwell (Inactive)
added a comment - Replied to Ellie asking her or Lorraine to update the customer
| Attachment | 20.4.16.png [ 115432 ] |
I have emailed the customer to update them (email attached)
Let them know that for Steve to investigate further he would need to lift the carpets and the skirting
Let them know that for Steve to investigate further he would need to lift the carpets and the skirting
Show
Ellie W (Inactive)
added a comment - I have emailed the customer to update them (email attached)
Let them know that for Steve to investigate further he would need to lift the carpets and the skirting
I will leave this on resolved for now and re-open if they would like further work carried out on their caravan
Show
Ellie W (Inactive)
added a comment - I will leave this on resolved for now and re-open if they would like further work carried out on their caravan
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | 27.4.16.png [ 116162 ] |
Customer has emailed back to say they will reply when they know how they would like to resolve the issue
Show
Ellie W (Inactive)
added a comment - Customer has emailed back to say they will reply when they know how they would like to resolve the issue
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12m 23s | 1 | Adrienne Barwell (Inactive) | 21/Mar/16 11:00 AM | |||||
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1s | 1 | Adrienne Barwell (Inactive) | 21/Mar/16 11:00 AM | |||||
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4s | 1 | Adrienne Barwell (Inactive) | 21/Mar/16 11:00 AM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 21/Mar/16 11:00 AM | |||||
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6s | 1 | Adrienne Barwell (Inactive) | 21/Mar/16 11:00 AM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 21/Mar/16 11:00 AM | |||||
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29d 22h 34m | 1 | temp | 20/Apr/16 10:35 AM | |||||
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449d 3h 46m | 1 | Rose Crisp (Inactive) | 13/Jul/17 2:21 PM | |||||
|
3164d 23h | 1 | 13/Mar/26 12:21 PM | ||||||
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1 | 13/Mar/26 12:21 PM | |||||||
|
5s | 1 | 13/Mar/26 12:21 PM |
