Details

    • Type: Chassis (8 Weeks) Chassis (8 Weeks)
    • Status: Awaiting Quote
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       Surf Bay Leisure (Winkleigh)
    • Park_Code:
      SURF99
    • Park_Postcode:
      EX19 8DW
    • Park_Email:
      warranty@surfbay.co.uk
    • Park_Phone:
      01837 680100
    • Model:
      beaumont
    • Stock_Number:
      33805
    • Serial:
      1860260
    • Size:
      42x14
    • Status Colour:
      Awaiting Quote Awaiting Quote
    1. SKM_C224e19010310141.pdf
      236 kB
      Marion Pratt
    1. CCF06062018_00004.jpg
      418 kB
    2. email from ade.png
      352 kB
    3. screenshot-1.png
      212 kB
    4. screenshot-2.png
      217 kB

      Issue Links

        Activity

        Claire Folland created issue -
        Claire Folland made changes -
        Field Original Value New Value
        Link This issue Same Van QUOT-2929 [ QUOT-2929 ]
        Claire Folland made changes -
        Attachment CCF06062018_00004.jpg [ 213303 ]
        Hide
        Claire Folland added a comment -
        phoned Gateway, they think we can order this direct from them, they will get someone to give me a call back
        Show
        Claire Folland added a comment - phoned Gateway, they think we can order this direct from them, they will get someone to give me a call back
        Hide
        Claire Folland added a comment -
        not heard anything from Gateway, went onto their website and sent them an enquiry
        Show
        Claire Folland added a comment - not heard anything from Gateway, went onto their website and sent them an enquiry
        Claire Folland made changes -
        Attachment screenshot-1.png [ 215592 ]
        Hide
        Claire Folland added a comment -
        Paul has come back asking if we need the tow frame assembly, checked with steve we do not need this, emailed Paul back
        Show
        Claire Folland added a comment - Paul has come back asking if we need the tow frame assembly, checked with steve we do not need this, emailed Paul back
        Hide
        Claire Folland added a comment -
        chased Paul at Gateway asking when we will be receiving this
        Show
        Claire Folland added a comment - chased Paul at Gateway asking when we will be receiving this
        Claire Folland made changes -
        Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
        Claire Folland made changes -
        Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
        Claire Folland made changes -
        Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
        Hide
        Claire Folland added a comment -
        Paul has emailed back to advise it is due into them 6-7-18, he is hoping to get it to us next week, once he has weighed the component he will provide me with a delivery cost
        Show
        Claire Folland added a comment - Paul has emailed back to advise it is due into them 6-7-18, he is hoping to get it to us next week, once he has weighed the component he will provide me with a delivery cost
        Claire Folland made changes -
        Attachment screenshot-2.png [ 218683 ]
        Hide
        Claire Folland added a comment -
        Paul has advised this is ready but the courier he uses charges £188 for delivery, checked with Charleen, she is happy to pay this, emailed Paul back
        Show
        Claire Folland added a comment - Paul has advised this is ready but the courier he uses charges £188 for delivery, checked with Charleen, she is happy to pay this, emailed Paul back
        Hide
        Claire Folland added a comment -
        not heard back from Paul, phoned Gateway, as they are on shutdown Paul is away, spoke to the gentleman, advised i need this asap, he will look into it and will call me back later today
        Show
        Claire Folland added a comment - not heard back from Paul, phoned Gateway, as they are on shutdown Paul is away, spoke to the gentleman, advised i need this asap, he will look into it and will call me back later today
        Charleen Sibley made changes -
        Attachment email from ade.png [ 219111 ]
        Hide
        Claire Folland added a comment -
        Spoke to Paul, he has advised if i arrange for payment to be done this afternoon he will arrange delivery for early part of next week, spoke to Mel, she is arranging payment
        Show
        Claire Folland added a comment - Spoke to Paul, he has advised if i arrange for payment to be done this afternoon he will arrange delivery for early part of next week, spoke to Mel, she is arranging payment
        Hide
        Claire Folland added a comment -
        this arrived when i was on holiday, issued worksheet for us to fit
        Show
        Claire Folland added a comment - this arrived when i was on holiday, issued worksheet for us to fit
        Claire Folland made changes -
        Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
        Plot
        Claire Folland made changes -
        Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
        Claire Folland made changes -
        Park_Company Surfbay Winkleigh (New value) Surf Bay Leisure (Winkleigh)
        Claire Folland made changes -
        Park_Postcode EX19 8DW
        Park_Email warranty@surfbay.co.uk
        Park_Phone 01837 680100
        Park_Code SURF99
        Park_Key_Account No
        Park_Address Surf Bay Leisure (Winkleigh)
        Hide
        Summer Stangroom (Inactive) added a comment -
        Steve to attend next Wednesday (03/10/18).
        Show
        Summer Stangroom (Inactive) added a comment - Steve to attend next Wednesday (03/10/18).
        Summer Stangroom (Inactive) made changes -
        Times Scheduled 1
        Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
        Hide
        Marion Pratt (Inactive) added a comment -
        COMPLETED DUNCAN & TOM 2.1.19
        Show
        Marion Pratt (Inactive) added a comment - COMPLETED DUNCAN & TOM 2.1.19
        Marion Pratt (Inactive) made changes -
        Attachment SKM_C224e19010310141.pdf [ 234174 ]
        Marion Pratt (Inactive) made changes -
        Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
        Resolution Completed [ 1 ]
        Marion Pratt (Inactive) made changes -
        Status Resolved [ 5 ] Complete [ 6 ]
        made changes -
        Park_Contact
        made changes -
        Resolution Completed [ 1 ]
        Status Complete [ 6 ] Reopened [ 4 ]
        made changes -
        Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
        27d 23h 46m 1 Claire Folland 04/Jul/18 11:25 AM
        Quotation supplied Quotation supplied Quotation accepted Quotation accepted
        1s 1 Claire Folland 04/Jul/18 11:25 AM
        Quotation accepted Quotation accepted Parts ordered Parts ordered
        2s 1 Claire Folland 04/Jul/18 11:25 AM
        Parts ordered Parts ordered Parts Recieved Parts Recieved
        63d 21m 1 Claire Folland 05/Sep/18 11:46 AM
        Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
        3s 1 Claire Folland 05/Sep/18 11:46 AM
        Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
        23d 4h 2m 1 Summer Stangroom (Inactive) 28/Sep/18 3:49 PM
        Engineer Scheduled Engineer Scheduled Resolved Resolved
        96d 19h 36m 1 Marion Pratt (Inactive) 03/Jan/19 10:26 AM
        Resolved Resolved Complete Complete
        2s 1 Marion Pratt (Inactive) 03/Jan/19 10:26 AM
        Complete Complete Reopened Reopened
        2337d 8h 54m 1 28/May/25 8:21 PM
        Reopened Reopened Awaiting Quote Awaiting Quote
        15s 1 28/May/25 8:21 PM

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            • Due:
              Created:
              Updated: