Our Parks - Surfbay Customer Care

Unresolved: By Priority

Priority

Issues

Percentage

Over 8 Weeks

29

20%

Over 6 Weeks

6

4%

High

1

1%

Normal

108

73%

Manager escalations

4

3%

Unresolved: By Assignee

Assignee

Issues

Percentage

Adrienne Barwell

33

22%

1

1%

Charleen Sibley

3

2%

64

43%

Debbie Bartlett

1

1%

13

9%

1

1%

Heather Barbieri

4

3%

3

2%

23

16%

2

1%

Status Summary

Status

Issues

Percentage

Reopened

1

Parts ordered

4

1%

Parts Recieved

1

Engineer Scheduled

2

Complete

526

78%

Awaiting Quote

140

21%

Unresolved: By Issue Type

Issue Type

Issues

Percentage

Bedroom Furniture (8 Weeks)

1

1%

Boiler (2 Weeks)

5

3%

Chargeable (6 weeks)

41

28%

Chassis (8 Weeks)

1

1%

Curtains (8 Weeks)

1

1%

Dishwasher / Washing machine

1

1%

Electrical Faults (2 Weeks)

3

2%

Ext Doors & Windows (4 weeks)

18

12%

Exterior Panels (8 Weeks)

7

5%

Floor (8 Weeks)

2

1%

Flue/Cowl (2 Weeks)

1

1%

Fridges/Freezers (2 Weeks)

2

1%

Gutters/Downpipes/Corner Cappings (8 Weeks)

2

1%

Hob (2 Weeks)

1

1%

Information Only

1

1%

Internal Doors (8 Weeks)

6

4%

Internal Issues (1 Week)

1

1%

Kitchen Cupboards (8 Weeks)

2

1%

Lampshades/lights (2 weeks)

3

2%

Lounge Furniture (8 Weeks)

2

1%

Mattress (8 Weeks)

1

1%

Missing items (4 weeks)

2

1%

Oven (2 Weeks)

2

1%

Parts required

1

1%

Plumbing Leak (2 Weeks)

1

1%

Roof (8 Weeks)

7

5%

Small Fittings (8 Weeks)

14

9%

Toilet/Shower (8 Weeks)

10

7%

Wallboards/Ceiling Boards (8 Weeks)

9

6%