Details
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Type:
Missing items (4 weeks)
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Hire_or_Retail:Hire_fleet
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Serial:020558h
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Manufacturer:Swift
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Model:Loire
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Year:2016
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Size:32x10
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ID Number:SBH005177
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Status Colour:
Complete
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Stock_Number:31807
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Times Scheduled:1
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Park_Company:Woolacombe Sands
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Park_Postcode:EX34 7AF
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Park_Phone:01271870569
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Park_Code:WOOL02
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) | |
2. |
Update Customer | |
Complete | Debbie Bartlett (Inactive) |
Activity
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Adrienne Barwell (Inactive)
added a comment -
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Not reported within 72 hours. I have informed Debbie and she will contact Swift to get this overturned
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Adrienne Barwell (Inactive)
added a comment - Not reported within 72 hours. I have informed Debbie and she will contact Swift to get this overturned
I have spoken to Paul at Swift, He has spoken to Reece and this claim will be authorised. He is also going to speak to the warranty team and inform them that we have 2 weeks grace not 72 hours.
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Debbie Bartlett (Inactive)
added a comment - I have spoken to Paul at Swift, He has spoken to Reece and this claim will be authorised. He is also going to speak to the warranty team and inform them that we have 2 weeks grace not 72 hours.
Swift have ack this claim, we are waiting on the park to email the photos of the lamp shades they require as is a special order.
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Debbie Bartlett (Inactive)
added a comment - Swift have ack this claim, we are waiting on the park to email the photos of the lamp shades they require as is a special order.
The park have emailed photos across. Please find attached.
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Debbie Bartlett (Inactive)
added a comment - The park have emailed photos across. Please find attached.
I requested a parts number, parts number received. Ordered placed.
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Debbie Bartlett (Inactive)
added a comment - I requested a parts number, parts number received. Ordered placed.
.
Swift have authorised this claim, its sitting on request payment
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Debbie Bartlett (Inactive)
added a comment - - edited Swift have authorised this claim, its sitting on request payment
This has been authorised but there are no parts on order for this claim, I will refer this back to Debbie
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Adrienne Barwell (Inactive)
added a comment - This has been authorised but there are no parts on order for this claim, I will refer this back to Debbie
I have resubmitted this claim to swift and placed the shades on order.
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Debbie Bartlett (Inactive)
added a comment - I have resubmitted this claim to swift and placed the shades on order.
This has been authorised
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Adrienne Barwell (Inactive)
added a comment - This has been authorised
Ordred on the Swift system, 2 lampshades.
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Charleen Sibley
added a comment - Ordred on the Swift system, 2 lampshades.
Parts due next week
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Adrienne Barwell (Inactive)
added a comment - Parts due next week
recieved 2 lightshades from swift, issued worksheet as these break in the post
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Claire Folland
added a comment - recieved 2 lightshades from swift, issued worksheet as these break in the post
Steve to attend
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Adrienne Barwell (Inactive)
added a comment - Steve to attend
completed.
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Charleen Sibley
added a comment - completed.
invoice 467042
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Adrienne Barwell (Inactive)
added a comment - invoice 467042
Credited 1678469
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Adrienne Barwell (Inactive)
added a comment - Credited 1678469
Awaiting credit for travel and need to check material costs,
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Adrienne Barwell (Inactive)
added a comment - Awaiting credit for travel and need to check material costs,
Over charged for the materials, credit note 467042 raised
Chased Swift for the travel element
Chased Swift for the travel element
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Adrienne Barwell (Inactive)
added a comment - Over charged for the materials, credit note 467042 raised
Chased Swift for the travel element